1.
James Smith is a doctor. Which one of these is the most formal way he could introduce himself?
Correct Answer
A. My name is Dr. James Smith.
Explanation
The most formal way for James Smith to introduce himself is by saying "My name is Dr. James Smith." This is because using the title "Dr." before his name indicates that he is a doctor, which is a formal and professional designation. The other options either do not mention his professional title or use a more informal version of his name.
2.
At SAP, we use informal forms of people's names. Which of these phrases are you most likely to hear at SAP?
Correct Answer
C. Good morning, James.
Explanation
At SAP, the use of informal forms of people's names suggests a casual and friendly work environment. While "Good morning, Dr. Smith" and "Good morning, Smith" are polite and formal greetings, "Good morning, James" indicates a more informal and personal interaction. The last option, "Jim-boy, whaz-uuuuuuuuuuuuuuup!" is highly informal and does not align with professional workplace communication. Therefore, "Good morning, James" is the most likely phrase to be heard at SAP.
3.
You are introducing an important guest to your team. Choose the most formal way of introducing him.
Correct Answer
B. I would like to introduce Dr. James Smith from WordBurger Medical.
Explanation
The most formal way of introducing an important guest to your team is by using their full name and professional title. By saying "I would like to introduce Dr. James Smith from WordBurger Medical," you are showing respect and acknowledging their expertise and position within the organization.
4.
You have just been introduced to a new colleague. Choose the two phrases that best suit the situation. (Remember, you don't want to frighten the new colleague!) "This is James Smith, who's joining us today."
Correct Answer(s)
B. Hello, James. Pleased to meet you.
D. Hello. It's nice to meet you.
Explanation
The two phrases "Hello, James. Pleased to meet you." and "Hello. It's nice to meet you." are the best choices for the situation because they are both polite and friendly introductions that would not frighten the new colleague. The first phrase addresses the new colleague by name and expresses pleasure in meeting them, while the second phrase is a general greeting expressing friendliness.
5.
James can always get people to agree with him. Choose the best word to describe him.
Correct Answer
D. Persuasive
Explanation
James is described as someone who can always get people to agree with him. This suggests that he has the ability to convince or influence others to see things from his perspective. Therefore, the best word to describe him is "persuasive."
6.
A colleague is talking to you about someone you know a little, but not well. Fill in the blank to finish the conversation.
"Is James a friend of yours?"
"No, he's just an __________."
Correct Answer
A. Acquaintance
Explanation
The correct answer is acquaintance. In this conversation, the speaker is indicating that they do not have a close or personal relationship with James. Instead, they only know him to a certain extent, suggesting that he is more of an acquaintance rather than a friend, relative, or stranger.
7.
What does the phrase "How do you do?" mean?
Correct Answer
B. Greeting used on first meeting.
Explanation
The phrase "How do you do?" is a formal greeting used when meeting someone for the first time. It is a polite way to inquire about someone's well-being and is often responded to with the same phrase. It is a way to initiate a conversation and show politeness and courtesy in social interactions.
8.
Choose the best meaning for the (very informal) phrase "What's up?"
Correct Answer
B. What have you done since I saw you last?
Explanation
"What's up?" is a very informal phrase that is commonly used as a casual greeting. It is typically used to inquire about someone's well-being or to ask what they have been doing recently. In this context, the phrase "What have you done since I saw you last?" aligns with the meaning of "What's up?" as it is asking for an update on the person's activities since the last time they met.
9.
It's time to finish a meeting with your team. Which of these are good phrases to use?
Correct Answer(s)
A. That's all we have time for today.
B. Thank you for your time, everybody.
Explanation
The correct answer is "That's all we have time for today" and "Thank you for your time, everybody." These phrases are appropriate and polite ways to end a meeting with a team. They indicate that the allotted time for the meeting has come to an end and express gratitude to the team members for their participation and contribution.
10.
You are saying goodbye to a colleague at the end of the day and want to sound friendly. Which of these phrases is the best to use?
Correct Answer
D. Have a nice evening!
Explanation
The best phrase to use when saying goodbye to a colleague at the end of the day to sound friendly is "Have a nice evening!" This phrase expresses well wishes and shows that you care about the person's well-being. It is a polite and friendly way to end the conversation and leave a positive impression.