Final Assessment - Retail Sales Associate

MRP stands for Maximum Retail Price. It refers to the highest price at which a product can be sold to the end consumer. The MRP includes the cost of production, transportation, taxes, and the profit margin for the retailer. It serves as a benchmark price that ensures fair pricing and protects consumers from being overcharged. The MRP is usually printed on the product packaging and helps consumers make informed decisions while purchasing goods.

Cross selling refers to the practice of selling additional products or services to an existing customer. It involves offering complementary or related products that can enhance the customer's experience or meet their additional needs. This strategy aims to increase customer satisfaction, loyalty, and revenue by leveraging the existing relationship with the customer. Cross selling is a common practice in various industries, such as retail, banking, and telecommunications, where companies aim to maximize their sales potential from each customer.

Eating in front of customers is considered a bad habit because it can be perceived as unprofessional and disrespectful. It may give the impression that the person eating is not focused on providing good service or attending to the needs of the customer. Additionally, it may make the customer feel uncomfortable or neglected, as they may feel that their presence is not valued. Therefore, it is generally recommended to avoid eating in front of customers to maintain a positive and professional image.

A shopping mall is a large building or complex that houses multiple stores and shops, offering a wide variety of products and services. It provides customers with the convenience of finding everything they need in one place, under one roof. Therefore, the statement "A shopping mall is a place that one can buy everything under one roof" is true.

Security cameras are commonly used to record footage onto a tape or a hard drive. This recorded footage can then be reviewed as evidence if a crime occurs. This is a widely accepted practice in the field of security and surveillance. Therefore, the statement "Security cameras are recorded on a tape or a hard drive and can be reviewed as evidence if a crime occurs" is true.

The statement correctly defines the act of selling goods as "Sales".

The correct match for the word "Shoes" is "Socks" because socks are typically worn with shoes. The other options, such as Tie, Set of microwave plates, Bowl Set, and Matching Blouse piece, do not have a direct association with shoes.

The correct answer for this question is "Housekeeping" or "House keeping". Both terms refer to the department or job responsibility of cleaning and maintaining the store.

A bill is a document which provides details of the product. It includes information such as the itemized list of products or services purchased, the quantity, price, and total amount due. A bill is typically used in commercial transactions to request payment from the buyer.

The clothes that a person wears outside the office for comfort and leisurely activities are known as casual wear. Casual wear refers to clothing that is relaxed, comfortable, and suitable for informal occasions. It is different from formal wear, which is typically worn for professional or formal events. Casual wear is often characterized by its relaxed fit, casual fabrics, and casual styling. It is commonly worn during weekends, vacations, or social gatherings where a more relaxed and informal dress code is appropriate. Therefore, the correct answer is casual wear or casual.

It is important for a salesperson to exhibit a pleasant personality because it helps in building rapport and trust with customers. A pleasant personality creates a positive impression and makes customers more likely to engage with the salesperson, listen to their recommendations, and ultimately make a purchase. A salesperson with a pleasant personality is also more likely to handle customer objections and difficult situations effectively, leading to better sales outcomes.

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The person responsible for taking care of customers is commonly known as a Customer Service Associate (CSA) or C S A.

The correct answer is "Price Tag" or "Pricetag" because it is a label that displays the price of an item for sale.

Consumer behaviour is the study of individual, groups or organizations/organisations. It examines how individuals, groups, or organizations/organisations make decisions about what to buy, use, or dispose of, and how they interact with products and services. Understanding consumer behaviour helps businesses and marketers to develop effective marketing strategies and tailor their products and services to meet the needs and preferences of their target consumers.

The store manager seals every lock and exit point of the store.

The Customer Sales Associate must display product knowledge, try to sell other products, and give information about the product while making a sale.

The given answer is correct because the picture shown represents a large retail store that offers a wide variety of products including groceries, household items, electronics, clothing, and more. This type of store is commonly known as a hypermarket or a hyper market.

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The customers who generally make a quick decision are known as nervous type of customers. These customers tend to feel anxious or uneasy when making purchasing decisions and therefore make quick choices to alleviate their discomfort. They may be easily influenced by sales tactics or external factors that create urgency.

The correct answer is "Salesperson, Sales person". In the retail triangle, the three key components are merchandise, customer, and salesperson. The salesperson plays a crucial role in the retail industry as they interact with customers, assist them in making purchases, and provide information about the merchandise. They act as a bridge between the customer and the merchandise, ensuring a smooth and successful retail experience.

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The process of procuring goods by the stores from manufacturers is known as merchandising.

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The correct answer is "Organized and Unorganized". The retail industry is divided into two categories - organized retail and unorganized retail. Organized retail refers to the modern and formal sector of retail where the retail activities are carried out in a planned and structured manner. It includes large retail chains, supermarkets, department stores, etc. On the other hand, unorganized retail refers to the traditional and informal sector of retail where the retail activities are carried out in a disorganized and unstructured manner. It includes small mom-and-pop stores, street vendors, local kirana shops, etc.

A formal suit typically consists of several components, including a jacket, pants, and a tie. Therefore, the matching item for a formal suit would be a tie. The other options, such as socks, microwave plates, bowl set, and blouse piece, do not match with the concept of a formal suit.

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The sideboard is normally where the hot and cold beverage services are setup for meals. It is a piece of furniture that is usually placed against a wall in a dining room or kitchen and is used to store and display serving dishes, utensils, and other dining essentials. It provides a convenient and organized space for setting up the beverage services during meals, making it easily accessible to the diners.

The meaning of Merchandise is not the consumer. Merchandise refers to goods that are bought and sold in business transactions. It can include products, commodities, or any other items that are traded.

Buy 1 get 4 free is more effective as it will help increase sales. By offering this deal, the shopkeeper is enticing customers to make a purchase by giving them additional products for free. This not only provides value to the customers but also creates a sense of urgency to take advantage of the offer. This strategy can attract more customers and lead to higher sales compared to a flat 80% discount, which may not have the same level of appeal or incentive for customers to make a purchase.

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The correct match for the word "Dinner Set" is "Bowl Set" as both refer to a set of utensils or dishes used for serving food. Socks, Tie, Set of microwave plates, and Matching Blouse piece are not related to a Dinner Set.

Mohan is opening a hypermarket. A hypermarket is a large retail store that offers a wide variety of products, including food, groceries, cosmetics, clothes, and footwear. The distinguishing feature of a hypermarket is that it offers discounted rates on all the merchandise. Therefore, based on the given information, it can be concluded that Mohan is opening a hypermarket.

The statement is false because if you have to buy a large variety of products, it is not necessary to visit a kiosk. There are various options available such as supermarkets, department stores, online shopping platforms, and specialty stores where you can find a wide range of products. Kiosks usually have a limited selection of products and are more commonly found in public places for quick and convenient purchases.

False. It is not true that we should never talk to argumentative/disbelieving type of customers. It is important to engage with all types of customers and address their concerns or objections. By actively listening and providing relevant information or solutions, we can potentially turn an argumentative or disbelieving customer into a satisfied one. Ignoring or avoiding such customers may lead to negative reviews or damage to the company's reputation.

It is not better to avoid using common courtesy all the time while talking to a customer. Common courtesy is an important aspect of customer service as it helps in building rapport and creating a positive customer experience. While it is true that saying the same thing over and over again can be boring, it is still necessary to treat each customer with respect and politeness. Finding ways to personalize interactions and make them more engaging can help in avoiding boredom and providing excellent customer service. Therefore, the statement is false.

Selling a product with an incorrect price mentioned on it is considered unethical and dishonest behavior. It is misleading to the customers and can lead to disputes and dissatisfaction. Businesses should ensure that the prices mentioned on their products are accurate and transparent to maintain trust and integrity with their customers.

A talkative type of customer is quite easy to handle because they are willing to engage in conversation and share their thoughts and opinions. They are likely to provide valuable feedback and can be easily persuaded or influenced. Their talkativeness can also create a friendly and comfortable atmosphere, making it easier for the customer service representative to establish rapport and provide satisfactory service.

The correct answer for this question is "Bargain" because the phrase "something for nothing" implies that the customer is looking for a good deal or discount, trying to get the most value for their money. This type of customer is often referred to as a "bargain" customer.

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The statement is false because toiletries typically refer to personal care products used for hygiene purposes, such as soap, shampoo, toothpaste, and deodorant. Harpic and toilet brush are cleaning products used for maintaining the cleanliness of toilets, but they are not considered toiletries.