1.
List out the types of listening styles.
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above" because the question asks for a list of types of listening styles, and all three options provided - informational listening, biased listening, and sympathetic listening - are different types of listening styles. Therefore, the correct answer is that all of these listening styles should be included in the list.
2.
Why is active listening a must-have skill?
Correct Answer
C. Both A and B
Explanation
Active listening is a must-have skill because it not only generates new ideas by listening to one another but also has the ability to diffuse conflicts. By actively listening, individuals can understand different perspectives, foster better communication, and create a collaborative environment where ideas can be freely shared and conflicts can be resolved effectively. This skill is essential in building strong relationships, promoting teamwork, and enhancing overall productivity.
3.
Which type of listener is interested in the speaker?
Correct Answer
C. People-oriented
Explanation
A people-oriented listener is interested in the speaker because they prioritize building relationships and understanding others. They focus on the speaker's emotions, experiences, and perspectives, and aim to connect on a personal level. This type of listener values empathy and seeks to create a supportive and inclusive environment for effective communication.
4.
What does it mean to be 'other oriented'?
Correct Answer
A. When you focus on the needs of the 'others' you are communicating with.
Explanation
The term "other oriented" refers to the act of prioritizing and focusing on the needs of the individuals you are communicating with. This means that you are actively considering their perspectives, emotions, and desires, and adjusting your communication style and approach accordingly. By being other oriented, you are demonstrating empathy, understanding, and a genuine interest in fostering effective communication and building positive relationships with others.
5.
List out the listening techniques to become an effective listener.
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above" because all three listening techniques mentioned - facing the speaker, not interrupting, and staying focused - are essential for becoming an effective listener. Facing the speaker shows respect and attentiveness, not interrupting allows the speaker to express their thoughts fully, and staying focused ensures that the listener is actively engaged in the conversation and able to comprehend the message being conveyed. By practicing all of these techniques, one can improve their listening skills and become more effective in understanding and responding to others.
6.
Sympathetic listening is driven by ________________.
Correct Answer
B. Emotion
Explanation
Sympathetic listening is driven by emotion because it involves actively and genuinely empathizing with the speaker's feelings and emotions. It goes beyond simply hearing the words and involves understanding and connecting with the speaker on an emotional level. This type of listening requires being sensitive and responsive to the speaker's emotions, which helps build trust and rapport in the communication process. By being emotionally engaged, the listener can provide support, validation, and understanding to the speaker, creating a safe and open space for effective communication.
7.
What is critical listening?
Correct Answer
D. It is a process of understanding what the speaker is saying and then forming an opinion after analyzing that statement.
Explanation
Critical listening is the process of carefully understanding what the speaker is saying and then analyzing the statement to form an opinion. It involves actively engaging with the speaker's words, evaluating the information, and critically thinking about its validity, accuracy, and implications. This type of listening goes beyond simply comprehending the speaker's words and requires the listener to think critically, question assumptions, and consider alternative perspectives before forming an opinion.
8.
"Listening to enjoy." Which listening style's description is this?
Correct Answer
B. Appreciative listening
Explanation
Appreciative listening refers to the listening style where the listener listens to enjoy. In this style, the listener seeks pleasure and enjoyment from the listening experience. They may listen to music, stories, or any other form of entertainment with the intention of finding enjoyment in it. This style of listening is often associated with leisure activities and is characterized by a positive and open-minded attitude towards the content being listened to.
9.
Which is an example of a listening style?
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above" because all three options - content-oriented, people-oriented, and listening-oriented - are examples of different listening styles. A content-oriented listener focuses on the message and the information being communicated. A people-oriented listener focuses on the speaker's emotions and feelings. A listening-oriented listener is actively engaged in the listening process, using techniques like paraphrasing and asking clarifying questions. Therefore, all three options are valid examples of listening styles.
10.
Who are action-oriented listeners?
Correct Answer
C. People who are mainly interested in finding out what the speaker wants.
Explanation
Action-oriented listeners are individuals who are primarily focused on understanding and fulfilling the needs and desires of the speaker. They are actively engaged in listening and are motivated to take appropriate actions based on the speaker's wants and requirements. This type of listener is attentive, responsive, and seeks to understand the speaker's intentions and objectives.