Which communication skill is one of the most difficult and neglected skills when communicating with people?

Displaying proper telephone etiquette.

What can you do for your passengers to show you were listening and make sure you understood what they said to you?

Plan what you are going to say next.

Brief them on what will happen next.

Which should you not do when dealing with an angry passenger?

Move them to another area so other passengers can be processed.

Ask your supervisor for help if you need it.

The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used for passengers to

comment on the service received while traveling within AMC.

clear customs while traveling from overseas to the Continental United States (CONUS).

obtain border clearance requirements while traveling overseas.

sign up on the space-available register.

What is the first step in briefing passengers?

Prepare so you know exactly which information you need to brief them about the subject.

Ensure they have all been downloaded from the aircraft and have secured all of their hand-carried items.

Ask to see their travel documents.

Ask if they have any questions.

When briefing passengers, if they have questions and you do not know the answer, what should you do?

Seek help from your supervisor.

After attempting to look up the information, give your best educated guess.

Refer them to the regulation that governs their travel.

Provide them with the passenger terminal website.

After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?

Brief them on what needs correction, where they go to get the corrections, and how to get there.

Have them fax the documents to customs and border clearance officials in their destination country.

Refer them to the Foreign Clearance Guide (FCG) for further information about travel restrictions.

Have them place their name on the applicable standby register for travel up to five destinations.

When making a roll call announcement, which information should you give passengers first?

Your rank, name, mission number, and destination of the flight.

Operational details about the flight that may make them uncomfortable.

To be travel ready and let them know when you change space-available categories.

A brief explanation of the roll call process to include categories and date and time of sign-up.

Which item is not needed when determining if a passenger is eligible to travel?

Travel category and supporting documents.

Travel restrictions clearances.

When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are

issued official travel orders under emergency leave conditions.

participating in school activities during the school year.

traveling on temporary duty accompanied by the sponsor.

unaccompanied on ordinary leave or traveling accompanied.

When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?

Name, grade, and solicit social security number.

Unit, major command, and unit address.

Dependent travel authorization and priority of travel.

Signature of the unit commander and clear text address.

When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?

Customer identification code (CIC) and an authorizing official’s signature.

Commander’s signature transportation control number (TCN).

Government bill of lading (GBL) number and deployment manager’s signature.

Transportation training line number (TLN) and the transportation officer’s signature.

After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for

presence, currency, accuracy, and completeness.

tendency, ingenuity, and deftness.

suitability, reliability, and proficiency.

capacity, presence, creativity, and ineffectiveness.

A passenger can be categorized as a Blue Bark passenger when the passenger is

traveling in conjunction with the death of a family member.

a dependent whose sponsor is missing in action or a prisoner of war.

either a senior officer or senior public official.

onboard an aircraft but not on the manifest.

When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would

an AMC mission mobility observer (MMO).

When a passenger registers for space-required travel, after you collect two copies of the passenger’s orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger’s orders the passenger’s

social security number and number of dependents traveling.

2T251 Volume 3 (CDC)

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Quizzes Created: 1 | Total Attempts: 1,275

Questions: 106 | Attempts: 1,275 | Updated: Mar 21, 2023

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Questions and Answers

1.

What are the two types of customers?
- A.
  
  Internal and external.
- B.
  
  Proximal and distant.
- C.
  
  Verbal and nonverbal.
- D.
  
  Outbound and inbound.
Correct Answer
A. Internal and external.

Explanation
The two types of customers are internal and external. Internal customers refer to individuals or departments within the same organization who rely on the products or services provided by another department or individual within the organization. External customers, on the other hand, are individuals or organizations outside of the company who purchase or use the products or services offered by the organization.

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2.

Which communication skill is one of the most difficult and neglected skills when communicating with people?
- A.
  
  Displaying proper telephone etiquette.
- B.
  
  Enunciating your words.
- C.
  
  Making eye contact.
- D.
  
  Listening.
Correct Answer
D. Listening.

Explanation
Listening is one of the most difficult and neglected communication skills when interacting with people. Many individuals struggle to truly listen and comprehend what others are saying, as they are often more focused on their own thoughts or preparing their response. This lack of active listening can lead to misunderstandings, miscommunication, and strained relationships. Despite its importance, listening is often undervalued and overlooked in communication, making it a challenging skill to master.

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3.

What can you do for your passengers to show you were listening and make sure you understood what they said to you?
- A.
  
  Communicate verbally.
- B.
  
  Paraphrase what they said.
- C.
  
  Plan what you are going to say next.
- D.
  
  Brief them on what will happen next.
Correct Answer
B. ParapHrase what they said.

Explanation
Paraphrasing what the passengers said is a way to show that you were listening and understood their message. It involves restating their words in your own words to confirm your understanding. This not only demonstrates active listening but also allows the passengers to clarify any misunderstandings or provide additional information if needed. It helps in building rapport and ensuring effective communication between the driver and passengers.

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4.

How often should you check back with a customer after placing them on hold?
- A.
  
  30 seconds to one minute.
- B.
  
  Two or three minutes.
- C.
  
  Four to five minutes.
- D.
  
  Five to six minutes.
Correct Answer
B. Two or three minutes.

Explanation
After placing a customer on hold, it is important to check back with them periodically to ensure they are still on the line and to provide updates on the status of their request. Checking back too frequently may interrupt their wait time and checking back too infrequently may cause frustration. Therefore, checking back with a customer every two or three minutes strikes a balance between providing attentive service and allowing them enough time to wait comfortably.

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5.

What term is used to describe understanding the situation from the customer’s perspective?
- A.
  
  Accountability.
- B.
  
  Reliability.
- C.
  
  Feedback.
- D.
  
  Empathy.
Correct Answer
D. Empathy.

Explanation
Empathy is the term used to describe understanding the situation from the customer's perspective. It involves putting oneself in the customer's shoes and being able to understand and share their feelings, thoughts, and experiences. Empathy is an important skill in customer service as it allows the service provider to better connect with the customer, address their needs and concerns, and provide a more personalized and satisfactory experience. It helps to build trust, rapport, and loyalty with customers, ultimately leading to improved customer satisfaction and business success.

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6.

Which should you not do when dealing with an angry passenger?
- A.
  
  Move them to another area so other passengers can be processed.
- B.
  
  Ask your supervisor for help if you need it.
- C.
  
  Remain calm and professional.
- D.
  
  Take their anger personally.
Correct Answer
D. Take their anger personally.

Explanation
When dealing with an angry passenger, it is important to remain calm and professional. Taking their anger personally can escalate the situation and make it more difficult to resolve the issue. It is crucial to remember that the anger is not directed towards the individual personally, but rather towards the situation or the company they represent. By not taking their anger personally, the focus can be on addressing their concerns and finding a solution to the problem.

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7.

The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used for passengers to
- A.
  
  Clear customs while traveling from overseas to the Continental United States (CONUS).
- B.
  
  Comment on the service received while traveling within AMC.
- C.
  
  Obtain border clearance requirements while traveling overseas.
- D.
  
  Sign up on the space-available register.
Correct Answer
B. Comment on the service received while traveling within AMC.

Explanation
The correct answer is "comment on the service received while traveling within AMC." The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are not used for customs clearance or border clearance requirements. Instead, they are used for passengers to provide feedback and comment on the service they received while traveling within the AMC. These forms allow passengers to express their satisfaction or dissatisfaction with the service and provide valuable feedback for improvement.

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8.

What is the first step in briefing passengers?
- A.
  
  Ensure they have all been downloaded from the aircraft and have secured all of their hand-carried items.
- B.
  
  Prepare so you know exactly which information you need to brief them about the subject.
- C.
  
  Ask to see their travel documents.
- D.
  
  Ask if they have any questions.
Correct Answer
B. Prepare so you know exactly which information you need to brief them about the subject.

Explanation
The first step in briefing passengers is to prepare so that you know exactly which information you need to brief them about the subject. This ensures that you are organized and have all the necessary information ready to effectively communicate with the passengers. It allows you to deliver a clear and concise briefing that covers all the important points without any confusion or missing details. By preparing beforehand, you can also anticipate any potential questions or concerns that the passengers may have, and address them proactively during the briefing.

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9.

When briefing passengers, if they have questions and you do not know the answer, what should you do?
- A.
  
  After attempting to look up the information, give your best educated guess.
- B.
  
  Refer them to the regulation that governs their travel.
- C.
  
  Provide them with the passenger terminal website.
- D.
  
  Seek help from your supervisor.
Correct Answer
D. Seek help from your supervisor.

Explanation
When briefing passengers and faced with questions that you do not know the answer to, the best course of action is to seek help from your supervisor. They are likely to have more experience and knowledge in dealing with passenger inquiries and can provide accurate and reliable information. This ensures that the passengers receive the correct information and helps to maintain a high level of customer service.

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10.

After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?
- A.
  
  Have them fax the documents to customs and border clearance officials in their destination country.
- B.
  
  Refer them to the Foreign Clearance Guide (FCG) for further information about travel restrictions.
- C.
  
  Brief them on what needs correction, where they go to get the corrections, and how to get there.
- D.
  
  Have them place their name on the applicable standby register for travel up to five destinations.
Correct Answer
C. Brief them on what needs correction, where they go to get the corrections, and how to get there.

Explanation
If you discover items that need correction in passengers' border clearance and travel authorization documents, the best course of action is to brief them on what needs correction, where they need to go to get the corrections, and how to get there. This ensures that the passengers are informed about the necessary corrections and are directed to the appropriate authorities or locations to make the required changes.

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11.

When making a flight information announcement about a departing flight that has been delayed, you should update passengers every
- A.
  
  5 minutes.
- B.
  
  10 minutes.
- C.
  
  15 minutes.
- D.
  
  20 minutes.
Correct Answer
D. 20 minutes.

Explanation
When making a flight information announcement about a departing flight that has been delayed, it is important to update passengers regularly to keep them informed about the status of their flight. Updating passengers every 20 minutes allows them to stay informed and make any necessary adjustments to their travel plans. This interval strikes a balance between providing timely updates and not overwhelming passengers with too much information.

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1
0
12.

When making a roll call announcement, which information should you give passengers first?
- A.
  
  Your rank, name, mission number, and destination of the flight.
- B.
  
  Operational details about the flight that may make them uncomfortable.
- C.
  
  To be travel ready and let them know when you change space-available categories.
- D.
  
  A brief explanation of the roll call process to include categories and date and time of sign-up.
Correct Answer
A. Your rank, name, mission number, and destination of the flight.

Explanation
When making a roll call announcement, it is important to prioritize providing passengers with essential information about the flight. Giving them your rank, name, mission number, and destination of the flight first allows them to quickly identify the person making the announcement and understand the purpose of the roll call. This information is crucial for ensuring a smooth and organized process.

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1
0
13.

Which item is not needed when determining if a passenger is eligible to travel?
- A.
  
  Travel category and supporting documents.
- B.
  
  Travel restrictions clearances.
- C.
  
  Baggage allowances.
- D.
  
  Proper identification.
Correct Answer
C. Baggage allowances.

Explanation
When determining if a passenger is eligible to travel, the item that is not needed is baggage allowances. Baggage allowances refer to the specific weight, size, and number of bags that a passenger is allowed to bring on their journey. While important for planning and organizing the trip, it does not directly impact the eligibility of the passenger to travel. Eligibility is determined by factors such as travel category, supporting documents, and proper identification, which are essential for verifying the passenger's authorization and compliance with travel regulations.

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14.

When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are
- A.
  
  Participating in school activities during the school year.
- B.
  
  Traveling on temporary duty accompanied by the sponsor.
- C.
  
  Unaccompanied on ordinary leave or traveling accompanied.
- D.
  
  Issued official travel orders under emergency leave conditions.
Correct Answer
D. Issued official travel orders under emergency leave conditions.
15.

When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?
- A.
  
  Name, grade, and solicit social security number.
- B.
  
  Unit, major command, and unit address.
- C.
  
  Dependent travel authorization and priority of travel.
- D.
  
  Signature of the unit commander and clear text address.
Correct Answer
A. Name, grade, and solicit social security number.

Explanation
When verifying transportation authorizations for space-required passengers traveling on permanent change of station (PCS) orders, it is important to check the name, grade, and solicit social security number against the passenger's identification (ID) card. This helps to ensure that the passenger's identity matches the information provided on the ID card, which is crucial for security and accountability purposes.

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16.

When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?
- A.
  
  Commander’s signature transportation control number (TCN).
- B.
  
  Customer identification code (CIC) and an authorizing official’s signature.
- C.
  
  Government bill of lading (GBL) number and deployment manager’s signature.
- D.
  
  Transportation training line number (TLN) and the transportation officer’s signature.
Correct Answer
B. Customer identification code (CIC) and an authorizing official’s signature.

Explanation
The customer identification code (CIC) and an authorizing official's signature are important to verify for Transportation Working Capital Fund (TWCF) purposes when verifying transportation authorizations for space-required passengers. The CIC is used to identify the customer and ensure that they are authorized for transportation. The authorizing official's signature confirms that the transportation has been approved by the appropriate authority. These two items help ensure that the transportation expenses are properly accounted for and charged to the correct TWCF account.

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17.

After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for
- A.
  
  Tendency, ingenuity, and deftness.
- B.
  
  Suitability, reliability, and proficiency.
- C.
  
  Capacity, presence, creativity, and ineffectiveness.
- D.
  
  Presence, currency, accuracy, and completeness.
Correct Answer
D. Presence, currency, accuracy, and completeness.

Explanation
The correct answer is "presence, currency, accuracy, and completeness." This is because when checking travel clearances, it is important to ensure that the required documents such as passports, visas, and immunization records are present, up-to-date (currency), correct, and complete. These factors determine the eligibility of the passenger to travel to the destination.

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18.

During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?
- A.
  
  CONUS to CONUS.
- B.
  
  CONUS to overseas.
- C.
  
  Overseas to overseas.
- D.
  
  Overseas to CONUS.
Correct Answer
A. CONUS to CONUS.

Explanation
Dependents of military members may use the CONUS to CONUS travel option during emergency leave unfunded travel when accompanied by their sponsor. This means that they can travel within the continental United States (CONUS) from one location to another within the CONUS. The other travel options mentioned, such as CONUS to overseas, overseas to overseas, and overseas to CONUS, are not applicable for emergency leave unfunded travel for dependents.

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19.

During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?
- A.
  
  Category I
- B.
  
  Category II
- C.
  
  Category III.
- D.
  
  Category IV.
Correct Answer
C. Category III.

Explanation
Under Category III, Uniformed Services members may travel while on permissive temporary duty (TDY) orders for house hunting. This category allows for travel on military aircraft when space is available, and it includes members who are on permissive TDY orders for house hunting.

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20.

During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under
- A.
  
  Category II.
- B.
  
  Category IV.
- C.
  
  Category VI.
- D.
  
  Category VIII.
Correct Answer
C. Category VI.

Explanation
A retired Uniformed Services member may travel under Category VI during the task of determining eligibility for space-available travel.

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21.

A passenger can be categorized as a Blue Bark passenger when the passenger is
- A.
  
  A dependent whose sponsor is missing in action or a prisoner of war.
- B.
  
  Traveling in conjunction with the death of a family member.
- C.
  
  Either a senior officer or senior public official.
- D.
  
  Onboard an aircraft but not on the manifest.
Correct Answer
B. Traveling in conjunction with the death of a family member.

Explanation
A Blue Bark passenger is a specific category of passenger who is traveling in conjunction with the death of a family member. This means that if a passenger is traveling because of the death of a family member, they would be categorized as a Blue Bark passenger. The other options given in the question, such as being a dependent whose sponsor is missing in action or a prisoner of war, being a senior officer or senior public official, or being onboard an aircraft but not on the manifest, do not fit the criteria for a Blue Bark passenger.

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22.

When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would
- A.
  
  A distinguished visitor.
- B.
  
  A Phoenix Raven passenger.
- C.
  
  A disabled passenger.
- D.
  
  An AMC mission mobility observer (MMO).
Correct Answer
C. A disabled passenger.

Explanation
The correct answer is a disabled passenger. When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, they are considered disabled as they require special accommodations due to their size. This could include providing additional seating or restraints to ensure their safety during the flight.

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23.

If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that departs at 0800 Greenwich Mean Time (GMT), when is the latest time the MEGP can notify the Air Terminal Operations Center (ATOC) of that intention?
- A.
  
  0700 GMT.
- B.
  
  0600 GMT
- C.
  
  0500 GMT
- D.
  
  0400 GMT.
Correct Answer
C. 0500 GMT

Explanation
The MEGP passenger must notify the ATOC of their intention to travel on the specific mission at least one hour before the departure time. Since the mission departs at 0800 GMT, the latest time the MEGP can notify the ATOC is 0700 GMT. Therefore, the correct answer is 0500 GMT, as it is one hour before the latest notification time.

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24.

When a passenger registers for space-required travel, after you collect two copies of the passenger’s orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger’s orders the passenger’s
- A.
  
  Social security number and number of dependents traveling.
- B.
  
  Date and time of sign-up.
- C.
  
  Required arrival date.
- D.
  
  Destinations.
Correct Answer
B. Date and time of sign-up.

Explanation
When a passenger registers for space-required travel, it is necessary to collect two copies of the passenger's orders and record the date and time of sign-up in the remarks section. This information is crucial for tracking and managing the backlog of passengers. It helps in maintaining a chronological order of sign-ups and ensures fairness in allocating available space. The social security number and number of dependents traveling are not relevant at this stage of the registration process. The required arrival date and destinations may be important for planning purposes but are not specifically required to be recorded at the time of sign-up.

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25.

Before space-available passengers can be entered into the space-available register, which form must they complete?
- A.
  
  DD Form 988.
- B.
  
  AMC Form 35.
- C.
  
  DD Form 1610.
- D.
  
  AMC Form 140.
Correct Answer
D. AMC Form 140.
26.

While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?
- A.
  
  22 Feb 09.
- B.
  
  25 Feb 09.
- C.
  
  22 Mar 09.
- D.
  
  25 Mar 09.
Correct Answer
A. 22 Feb 09.

Explanation
The correct answer is 22 Feb 09. This is because the question asks for the passenger with the earliest date of sign-up to be purged from the listing. Among the given options, 22 Feb 09 is the earliest date, so this passenger would be removed from the listing.

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27.

While selecting passengers for a flight, you would first select space-available passengers traveling on
- A.
  
  Unfunded emergency leave.
- B.
  
  Environmental morale leave.
- C.
  
  Student orders to the academic location.
- D.
  
  Emergency orders to the emergency location.
Correct Answer
D. Emergency orders to the emergency location.

Explanation
The correct answer is "emergency orders to the emergency location." When selecting passengers for a flight, the priority is given to those with emergency orders to the emergency location. This means that individuals who have urgent and critical travel needs due to an emergency situation will be given preference over other categories of passengers such as those on unfunded emergency leave, environmental morale leave, or student orders to the academic location.

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28.

Which passenger would you select first for a flight?
- A.
  
  Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0900.
- B.
  
  Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.
- C.
  
  Space-available Category I passenger with a date and date of sign-up of 30 Apr 09 at 1100.
- D.
  
  Space-available Category I passenger with a date and date of sign-up of 30 Apr 09 at 1130.
Correct Answer
B. Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.

Explanation
The correct answer is the Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700. This passenger has the highest priority and signed up earlier than the other Space-required, Priority 1 passenger.

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29.

If a space-available passenger is not present for a roll call, you should
- A.
  
  Remove the passenger’s name from the space-available register.
- B.
  
  Skip the passenger’s name and continue with the selection process.
- C.
  
  Mark the passenger as not present on the space-available standby listing.
- D.
  
  Pull the passenger’s AMC Form 140 from the station file and call the passenger.
Correct Answer
B. Skip the passenger’s name and continue with the selection process.

Explanation
If a space-available passenger is not present for a roll call, the correct action to take is to skip the passenger's name and continue with the selection process. This means that the passenger will not be considered for the available space and the selection process will proceed without them.

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30.

If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost" block of the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt?
- A.
  
  "No charge."
- B.
  
  "No meal."
- C.
  
  "Exempt."
- D.
  
  "0000.00."
Correct Answer
A. "No charge."

Explanation
If a passenger orders a meal but is not required to pay for it, the appropriate entry to be made in the "Meal Cost" block of the AMC Form 148/2, Boarding Pass/Ticket/Receipt is "No charge." This indicates that the meal was provided free of cost to the passenger.

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31.

After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt,
- A.
  
  File both copies in the AMC Form 35.
- B.
  
  Use it to brief passengers on important mission information.
- C.
  
  Attach it to the in-flight meal request form as proof of payment.
- D.
  
  keep the passenger’s copy until he or she enters the departure gate area.
Correct Answer
B. Use it to brief passengers on important mission information.

Explanation
The correct answer is to use the AMC Form 148/2, Boarding Pass/Ticket/Receipt, to brief passengers on important mission information.

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32.

When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?
- A.
  
  One copy; to the passenger.
- B.
  
  One copy; for passenger service records.
- C.
  
  Two copies; one to the passenger and one for passenger service records.
- D.
  
  Three copies; one to the passenger, one for passenger service records, and one for the in-flight kitchen.
Correct Answer
C. Two copies; one to the passenger and one for passenger service records.

Explanation
When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, two copies will be completed. One copy will be given to the passenger and the other copy will be kept for passenger service records.

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33.

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that
- A.
  
  Anti-hijacking measures have been conducted.
- B.
  
  Next of kin have been identified and contacted.
- C.
  
  Emergency point of contact information has been verified.
- D.
  
  All copies of the manifest have been distributed appropriately.
Correct Answer
A. Anti-hijacking measures have been conducted.

Explanation
The correct answer is "anti-hijacking measures have been conducted." When individuals enter their name, grade, signature, and date in the manifest certification blocks on the Department of Defense (DD) Form 2131, they are certifying that they have conducted anti-hijacking measures. This implies that they have taken the necessary steps to ensure the safety and security of the passengers and the aircraft, such as implementing security protocols, conducting screenings, and following established procedures to prevent hijacking incidents.

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34.

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, at a minimum, how many copies will you complete and how are they distributed?
- A.
  
  One copy; to the passengers.
- B.
  
  Two copies; one to the passenger and one for the destination station.
- C.
  
  Three copies; one accompanies the aircraft to its final destination, one for the station file records, and one to the aircrew.
- D.
  
  Sufficient copies will be made available for enroute, downline and terminating stations and all applicable border clearance agencies and retain one copy for station file.
Correct Answer
D. Sufficient copies will be made available for enroute, downline and terminating stations and all applicable border clearance agencies and retain one copy for station file.
35.

When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?
- A.
  
  Space-required passenger traveling on a military aircraft.
- B.
  
  Space-available passenger traveling on a military aircraft.
- C.
  
  Space-required passenger traveling on a commercial-contracted aircraft.
- D.
  
  Space-available passenger traveling on a commercial-contracted aircraft.
Correct Answer
D. Space-available passenger traveling on a commercial-contracted aircraft.

Explanation
In this scenario, the head tax charges will be applied to a space-available passenger traveling on a commercial-contracted aircraft. This means that the passenger is not required to travel and has chosen to do so on a commercial-contracted aircraft. As a result, they will be subject to the head tax charges.

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36.

When determining pet shipping charges, you will charge a passenger for one excess baggage piece when the combined container and pet weight
- A.
  
  Exceeds 150 pounds.
- B.
  
  Exceeds 140 pounds.
- C.
  
  Does not exceed 70 pounds.
- D.
  
  Ranges between 71 and 140 pounds.
Correct Answer
C. Does not exceed 70 pounds.

Explanation
When determining pet shipping charges, the passenger will not be charged for an excess baggage piece if the combined container and pet weight does not exceed 70 pounds.

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37.

While determining excess baggage fees, you identify that a passenger’s fare amount is $529.00, which shows a rate per piece figure of $80.00. The next step is to determine how much the space-required passenger will be charged for one duffel bag weighing 80 pounds and an additional suitcase weighing 80 pounds by multiplying the
- A.
  
  Rate per piece amount by two.
- B.
  
  Rate per piece amount by one.
- C.
  
  Passenger fare amount by two.
- D.
  
  Passenger fare amount by one.
Correct Answer
B. Rate per piece amount by one.

Explanation
The correct answer is "rate per piece amount by one". This is because the question asks for the amount that the space-required passenger will be charged for one duffel bag weighing 80 pounds and an additional suitcase weighing 80 pounds. Since the rate per piece figure is $80.00, multiplying it by one will give us the charge for one piece of luggage, which in this case is $80.00.

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38.

If you are loading passengers on a C–17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?
- A.
  
  1600.
- B.
  
  1615.
- C.
  
  1620.
- D.
  
  1625.
Correct Answer
C. 1620.

Explanation
The last passenger should be loaded on the aircraft at 1620 to protect against mission delays. This allows for a buffer of 10 minutes before the departure time of 1630. Loading the last passenger at this time ensures that all passengers are on board and ready for departure, minimizing the risk of delays.

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39.

When you are downloading passengers off of a C–5, the first passenger you would allow to deplane would be a
- A.
  
  Space-available passenger traveling on ordinary leave.
- B.
  
  Space-required passenger traveling on emergency leave.
- C.
  
  Space-available distinguished visitor traveling on ordinary leave.
- D.
  
  Space-required passenger traveling on permanent change of station orders.
Correct Answer
C. Space-available distinguished visitor traveling on ordinary leave.

Explanation
The first passenger to be allowed to deplane when downloading passengers off of a C-5 would be a space-available distinguished visitor traveling on ordinary leave. This is because distinguished visitors are given priority and space-available passengers have lower priority compared to space-required passengers. Additionally, ordinary leave takes precedence over emergency leave and permanent change of station orders.

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40.

If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide
- A.
  
  Meals and lodging only.
- B.
  
  Lodging, meals, and per diem only.
- C.
  
  Meals, lodging, and transportation only.
- D.
  
  lodging, transportation, meals, as well as per diem.
Correct Answer
C. Meals, lodging, and transportation only.

Explanation
If a commercial-contracted flight has been delayed due to aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible for providing meals, lodging, and transportation to the passengers at no cost. This means that the passengers will be provided with food, accommodation, and transportation to and from the airport or hotel. However, the carrier is not responsible for providing a per diem allowance or additional compensation to the passengers.

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41.

When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?
- A.
  
  Sea bag weighing 60 pounds and 70 linear inches.
- B.
  
  Suitcase weighing 70 pounds and 60 linear inches.
- C.
  
  Duffel bag weighing 90 pounds and 50 linear inches.
- D.
  
  B–4 bag weighing 110 pounds and 80 linear inches.
Correct Answer
D. B–4 bag weighing 110 pounds and 80 linear inches.

Explanation
The B-4 bag weighing 110 pounds and measuring 80 linear inches must be shipped as air freight because it exceeds the authorizations for a space-required traveler. This means that it exceeds the weight and size limits set for bags that can be checked in by a traveler.

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42.

When manifesting passengers on a Department of Defense (DD) Form 2131, Passenger Manifest, how will you account for the passengers’ hand-carried baggage on the manifest?
- A.
  
  Add the hand-carried weight to the passengers’ body weight.
- B.
  
  Write the hand-carried weight in the column for hand-carried weight.
- C.
  
  Add the hand-carried weight to the passenger’s checked baggage weight.
- D.
  
  You do not need to account for the passengers’ hand-carried weight on the manifest.
Correct Answer
B. Write the hand-carried weight in the column for hand-carried weight.

Explanation
When manifesting passengers on a Department of Defense (DD) Form 2131, Passenger Manifest, the hand-carried weight should be written in the column for hand-carried weight. This means that the weight of the passengers' hand-carried baggage should be recorded separately from their body weight and checked baggage weight on the manifest.

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43.

You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?
- A.
  
  AMC Form 20–DV.
- B.
  
  AMC Form 20–EL.
- C.
  
  AMC Form 20–OB.
- D.
  
  AMC Form 20S–R.
Correct Answer
B. AMC Form 20–EL.

Explanation
The correct answer is AMC Form 20-EL. This form is specifically for passengers traveling on emergency leave, indicating that they have a special circumstance requiring urgent travel. Attaching the AMC Form 20-EL baggage tag strap ensures that the bags are properly identified and handled according to the passenger's emergency leave status.

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44.

When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?
- A.
  
  Search the aircraft for the passenger who owns the baggage.
- B.
  
  Turn the articles over to the Traffic Management Flight (TMF).
- C.
  
  Mark them with the mission number and transfer them to the lost and found section.
- D.
  
  Mark them with the mission number, remove all baggage tags, and secure them in a locked area.
Correct Answer
C. Mark them with the mission number and transfer them to the lost and found section.

Explanation
If two unclaimed articles are discovered in the baggage claim area 30 minutes after the last passenger has claimed their baggage, the next step would be to mark them with the mission number and transfer them to the lost and found section. This ensures that the articles are properly documented and stored in a designated area for lost items, allowing the rightful owners to claim them later.

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45.

When prebooked pets are accepted in soft-sided containers, what is the maximum number of pets allowed in the cabin?
- A.
  
  2.
- B.
  
  3.
- C.
  
  4.
- D.
  
  6.
Correct Answer
B. 3.

Explanation
The correct answer is 3 because when prebooked pets are accepted in soft-sided containers, there is a maximum limit of 3 pets allowed in the cabin.

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46.

A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?
- A.
  
  Remove the passenger from the space-required register.
- B.
  
  Place the passenger in duty standby status until the pet is travel ready.
- C.
  
  Call the veterinary office and base to make an appointment for the passenger.
- D.
  
  Let the passenger leave the pets behind the counter until she is able to fix the documents.
Correct Answer
B. Place the passenger in duty standby status until the pet is travel ready.

Explanation
When the border clearance documentation for the animals does not meet the requirements, the next step is to place the passenger in duty standby status until the pet is travel ready. This means that the passenger will not be allowed to travel until the necessary documentation is obtained for the pets. This ensures compliance with the regulations and ensures the safety and well-being of the animals during travel.

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47.

If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?
- A.
  
  Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.
- B.
  
  Tell the passenger to report to the baggage service center for mishandled baggage tracer action.
- C.
  
  Report the passenger to the security forces for making a false baggage claim report.
- D.
  
  Process the passenger’s baggage claim without documentation.
Correct Answer
A. Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.

Explanation
If a passenger has reported a mishandled bag but cannot provide the necessary documentation, the next step would be to cross-reference the passenger manifest to verify if the passenger was actually on the flight. This step is important as it helps to confirm the passenger's credibility and ensures that the mishandled bag is indeed associated with the reported flight. This process helps to prevent false claims and ensures that the appropriate actions are taken to resolve the issue.

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48.

A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?
- A.
  
  3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.
- B.
  
  Retain in the AMC Form 136 or forward it to the BSC after five days.
- C.
  
  Attach to the number one article.
- D.
  
  Attach to the number one article.
Correct Answer
A. 3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.

Explanation
When a passenger reports a lost bag, the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report is prepared. In this case, three copies of the form are prepared. The original copy of the form is retained in the AMC Form 136 or forwarded to the Baggage Service Center (BSC) after five days. This is done to ensure that there is a record of the lost bag and to initiate the necessary actions to locate and return it to the passenger.

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49.

When you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, for a damaged bag, which of the following would represent a valid case number?
- A.
  
  09-299.
- B.
  
  09-501.
- C.
  
  D-009.
- D.
  
  P-009.
Correct Answer
C. D-009.

Explanation
The valid case number for a damaged bag in an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, would be represented by "D-009."

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50.

When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?
- A.
  
  Information of the person to whom the baggage was released.
- B.
  
  Calendar date and local time the security forces were notified.
- C.
  
  Description of the damage and estimated repair or replacement cost.
- D.
  
  Traffic Management Flight (TMF) address of where the baggage was forwarded.
Correct Answer
C. Description of the damage and estimated repair or replacement cost.

Explanation
In Section III, Damaged Baggage Report of the AMC Form 134, you will provide a description of the damage to the baggage and an estimated cost for repair or replacement. This information is important for documenting the extent of the damage and determining the financial implications for the mishandled baggage. It helps in assessing the responsibility and liability of the airline or transportation service provider for the damage caused to the baggage.

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Current Version
Mar 21, 2023

Quiz Edited by
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Apr 19, 2019

Quiz Created by
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2T251 Volume 3 (CDC)

What are the two types of customers?

Which communication skill is one of the most difficult and neglected skills when communicating with people?

What can you do for your passengers to show you were listening and make sure you understood what they said to you?

How often should you check back with a customer after placing them on hold?

What term is used to describe understanding the situation from the customer’s perspective?

Which should you not do when dealing with an angry passenger?

The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used for passengers to

What is the first step in briefing passengers?

When briefing passengers, if they have questions and you do not know the answer, what should you do?

After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?

When making a flight information announcement about a departing flight that has been delayed, you should update passengers every

When making a roll call announcement, which information should you give passengers first?

Which item is not needed when determining if a passenger is eligible to travel?

When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are

When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?

When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?

After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for

During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?

During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?

During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under

A passenger can be categorized as a Blue Bark passenger when the passenger is

When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would

If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that departs at 0800 Greenwich Mean Time (GMT), when is the latest time the MEGP can notify the Air Terminal Operations Center (ATOC) of that intention?

When a passenger registers for space-required travel, after you collect two copies of the passenger’s orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger’s orders the passenger’s

Before space-available passengers can be entered into the space-available register, which form must they complete?

While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?

While selecting passengers for a flight, you would first select space-available passengers traveling on

Which passenger would you select first for a flight?

If a space-available passenger is not present for a roll call, you should

If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost" block of the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt?

After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt,

When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, at a minimum, how many copies will you complete and how are they distributed?

When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?

When determining pet shipping charges, you will charge a passenger for one excess baggage piece when the combined container and pet weight

If you are loading passengers on a C–17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?

When you are downloading passengers off of a C–5, the first passenger you would allow to deplane would be a

If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide

When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?

When manifesting passengers on a Department of Defense (DD) Form 2131, Passenger Manifest, how will you account for the passengers’ hand-carried baggage on the manifest?

You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?

When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?

When prebooked pets are accepted in soft-sided containers, what is the maximum number of pets allowed in the cabin?

A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?

If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?

A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?

When you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, for a damaged bag, which of the following would represent a valid case number?

When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?