ACA Code Of Ethics: Test Your Knowledge! Trivia Quiz

1. True or False: The ACA Code of Ethics states that each Member has the duty to "Treat consumers with consideration and respect"

True

False

The ACA Code of Ethics is a set of guidelines that outlines the professional standards and responsibilities for counselors. One of these responsibilities is to treat consumers with consideration and respect. This means that counselors should prioritize the well-being and dignity of their clients, treating them with kindness, empathy, and fairness. By adhering to this principle, counselors can create a safe and supportive environment for their clients to explore their concerns and work towards their goals.

Explanation

The ACA Code of Ethics is a set of guidelines that outlines the professional standards and responsibilities for counselors. One of these responsibilities is to treat consumers with consideration and respect. This means that counselors should prioritize the well-being and dignity of their clients, treating them with kindness, empathy, and fairness. By adhering to this principle, counselors can create a safe and supportive environment for their clients to explore their concerns and work towards their goals.

2. True or false the following statement regarding what a Member must do when interacting with a consumer is taken directly from the Code of Ethics: Not harass, threaten, or coerce a person, including but not limited to, on the basis of race, sex, age, creed, religion, color, national origin, disability, sexual preference, gender or marital status in connection with a Member's professional business, Association activities or while acting in a representative capacity of the Association.

True

False

The given statement is true. According to the Code of Ethics, a Member must not harass, threaten, or coerce a person based on various factors such as race, sex, age, religion, disability, etc. This applies to their professional business, Association activities, and when acting as a representative of the Association.

Explanation

The given statement is true. According to the Code of Ethics, a Member must not harass, threaten, or coerce a person based on various factors such as race, sex, age, religion, disability, etc. This applies to their professional business, Association activities, and when acting as a representative of the Association.

3. According to the Code of Ethics: How should we Communicate with consumers? With _________ and _________

Ease and Assertiveness

Speed and Sincerity

Confidence and Humor

Honesty and Integrity

According to the Code of Ethics, the recommended way to communicate with consumers is with honesty and integrity. This means being truthful and transparent in all interactions and ensuring that ethical standards are upheld. Honesty builds trust between the organization and the consumers, while integrity ensures that ethical principles and values are consistently followed. By communicating with honesty and integrity, organizations can establish and maintain strong relationships with their consumers based on trust and ethical conduct.

Explanation

According to the Code of Ethics, the recommended way to communicate with consumers is with honesty and integrity. This means being truthful and transparent in all interactions and ensuring that ethical standards are upheld. Honesty builds trust between the organization and the consumers, while integrity ensures that ethical principles and values are consistently followed. By communicating with honesty and integrity, organizations can establish and maintain strong relationships with their consumers based on trust and ethical conduct.

4. Which of the following is required of a collection agency by the ACA Code of Ethics?

Make debtors happy

Threaten litigation with no intent to do so

Adopt a company code of conduct

List all accounts in the local newspaper

The correct answer is "Adopt a company code of conduct." The ACA Code of Ethics requires collection agencies to have a code of conduct that outlines the ethical standards and guidelines for their operations. This code of conduct helps ensure fair and ethical treatment of debtors and promotes professionalism in the industry.

Explanation

The correct answer is "Adopt a company code of conduct." The ACA Code of Ethics requires collection agencies to have a code of conduct that outlines the ethical standards and guidelines for their operations. This code of conduct helps ensure fair and ethical treatment of debtors and promotes professionalism in the industry.

5. If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must __________ all collection efforts.

If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must cease all collection efforts. This means that they are required to stop any actions they are taking to collect the debt, such as making phone calls or sending letters. They cannot continue their collection efforts until they are able to provide the requested verification.

Explanation

If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must cease all collection efforts. This means that they are required to stop any actions they are taking to collect the debt, such as making phone calls or sending letters. They cannot continue their collection efforts until they are able to provide the requested verification.

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