ACA Code Of Ethics: Test Your Knowledge! Trivia Quiz

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  • 1/5 Questions

    True or False: The ACA Code of Ethics states that each Member has the duty to "Treat consumers with consideration and respect"

    • True
    • False
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About This Quiz

The American counseling association is controlled by many codes of ethics put in place in 2014 that every counselor is expected to abide by. As a counselor, do you follow and understand the code of ethics? Give the quiz below a try and see how much of a professional you are!

ACA Code Of Ethics: Test Your Knowledge! Trivia Quiz - Quiz

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  • 2. 

    True or false the following statement regarding what a Member must do when interacting with a consumer is taken directly from the Code of Ethics:   Not harass, threaten, or coerce a person, including but not limited to, on the basis of race, sex, age, creed, religion, color, national origin, disability, sexual preference, gender or marital status in connection with a Member’s professional business, Association activities or while acting in a representative capacity of the Association.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true. According to the Code of Ethics, a Member must not harass, threaten, or coerce a person based on various factors such as race, sex, age, religion, disability, etc. This applies to their professional business, Association activities, and when acting as a representative of the Association.

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  • 3. 

    According to the Code of Ethics: How should we Communicate with consumers? With _________ and _________

    • Ease and Assertiveness

    • Speed and Sincerity

    • Confidence and Humor

    • Honesty and Integrity

    Correct Answer
    A. Honesty and Integrity
    Explanation
    According to the Code of Ethics, the recommended way to communicate with consumers is with honesty and integrity. This means being truthful and transparent in all interactions and ensuring that ethical standards are upheld. Honesty builds trust between the organization and the consumers, while integrity ensures that ethical principles and values are consistently followed. By communicating with honesty and integrity, organizations can establish and maintain strong relationships with their consumers based on trust and ethical conduct.

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  • 4. 

    Which of the following is required of a collection agency by the ACA Code of Ethics?

    • Make debtors happy

    • Threaten litigation with no intent to do so

    • Adopt a company code of conduct

    • List all accounts in the local newspaper

    Correct Answer
    A. Adopt a company code of conduct
    Explanation
    The correct answer is "Adopt a company code of conduct." The ACA Code of Ethics requires collection agencies to have a code of conduct that outlines the ethical standards and guidelines for their operations. This code of conduct helps ensure fair and ethical treatment of debtors and promotes professionalism in the industry.

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  • 5. 

    If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must __________ all collection efforts.

    Correct Answer
    Cease, cease, stop, finish, hold, complete
    Explanation
    If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must cease all collection efforts. This means that they are required to stop any actions they are taking to collect the debt, such as making phone calls or sending letters. They cannot continue their collection efforts until they are able to provide the requested verification.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 22, 2010
    Quiz Created by
    Kennywineman
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