Desktop Support MCQ Exam Quiz: Trivia!
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How familiar are you with desktop support? This quiz is a bit complex, but you can do it. According to this quiz, you are responsible for understanding what a gigabyte is, where files are stored locally, what do the colors on the flat ribbon cable signify, what workstations are, Windows XP Pro supports which format, and how to check the page file. This quiz will demonstrate your knowledge of Windows desktop support.
- 1.
How many bytes are in a gigabyte (GB)?
- A.
1,000
- B.
100,000
- C.
10,000,000
- D.
1,000,000,000
Correct Answer
D. 1,000,000,000Explanation
A gigabyte (GB) is a unit of digital information storage that is equal to 1,000,000,000 bytes. This means that there are 1,000,000,000 bytes in a gigabyte.Rate this question:
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- 2.
Where are user files stored locally in Windows XP Pro, with a clean install?
- A.
C:\Profiles\%Username%\My Documents
- B.
C:\Windows\Profiles\%Username%\Personal
- C.
C:\Documents and Settings\%Username%\My Documents
- D.
C:\Winnt\%Username%
Correct Answer
C. C:\Documents and Settings\%Username%\My DocumentsExplanation
In Windows XP Pro, with a clean install, user files are stored locally in the "C:\Documents and Settings\%Username%\My Documents" directory. This is the default location where user-specific documents and files are saved. The "%Username%" represents the username of the logged-in user.Rate this question:
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- 3.
Where in Windows XP Pro do you find the name of a computer?
- A.
Right click on My Computer then select Properties then Computer Name
- B.
Right click on My Computer, select explore
- C.
Control Panel, Taskbar and Start Menu
- D.
Information Manager
Correct Answer
A. Right click on My Computer then select Properties then Computer NameExplanation
To find the name of a computer in Windows XP Pro, you need to right-click on My Computer and select Properties. Then, you can navigate to the Computer Name tab, where you will find the name of the computer.Rate this question:
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- 4.
Ctrl-C, Ctrl-V is a fast keyboard way to cut and paste?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Ctrl-C and Ctrl-V are keyboard shortcuts used for copying and pasting, not cutting and pasting. The correct keyboard shortcut for cutting and pasting is Ctrl-X and Ctrl-V. Therefore, the given statement is false.Rate this question:
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- 5.
What does the red or blue mark on a flat ribbon cable signify?
- A.
The Master drive
- B.
The right-hand side
- C.
Pin 1
- D.
A SCSI connection cable
Correct Answer
C. Pin 1Explanation
The red or blue mark on a flat ribbon cable signifies Pin 1. Pin 1 is a reference point used to ensure proper alignment and orientation of the cable when connecting it to a device. This mark helps in correctly identifying the starting point of the cable and ensures that it is aligned with the corresponding pin on the device, preventing any potential connectivity issues.Rate this question:
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- 6.
Which method should prove fastest for installing four workstations simultaneously?
- A.
CD
- B.
Firewire
- C.
Network
- D.
USB key
Correct Answer
C. NetworkExplanation
The network method should prove fastest for installing four workstations simultaneously because it allows for the simultaneous transfer of data to multiple devices. With a network connection, the workstations can receive the necessary files and software at the same time, reducing the overall installation time.Rate this question:
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- 7.
Windows XP Pro does support which format?
- A.
FAT16
- B.
FAT32
- C.
NTFS
- D.
DOS
- E.
All of the Above
Correct Answer
E. All of the AboveExplanation
Windows XP Pro supports all of the mentioned formats: FAT16, FAT32, NTFS, and DOS. FAT16 and FAT32 are file system formats that were commonly used in earlier versions of Windows, including Windows XP. NTFS is a more advanced file system format that provides improved security, reliability, and performance. DOS refers to the Disk Operating System, which was used in earlier versions of Windows for command-line operations. Therefore, Windows XP Pro supports all of these formats.Rate this question:
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- 8.
You are helping a customer who is unable to open one of the icons on his desktop. Upon further investigation, you discover it is a shared network application and no one else is having trouble. What action should you take first?
- A.
Delete and re-install the application
- B.
Go to Control Panel, Network and confirm that the settings are correct
- C.
Have them reboot
- D.
Make sure the path is mapped in My Network Places
- E.
Go to My Computer and confirm that the host drive is mapped, or the path exists in Network Places
Correct Answer
E. Go to My Computer and confirm that the host drive is mapped, or the path exists in Network PlacesExplanation
You should go to My Computer and confirm that the host drive is mapped, or the path exists in Network Places. This will help determine if the issue is related to the mapping of the network drive or the availability of the path in Network Places. By checking these settings, you can identify and resolve any issues that may be preventing the customer from opening the shared network application.Rate this question:
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- 9.
How do you check the pagefile in Windows XP Pro?
- A.
Control Panel > System > Advanced > Performance > Settings > Advananced
- B.
My Computer > Properties
- C.
Start Menu > Run > mem.exe
- D.
Check the registry
Correct Answer
A. Control Panel > System > Advanced > Performance > Settings > AdvanancedExplanation
To check the pagefile in Windows XP Pro, you need to go to the Control Panel, then navigate to System. From there, go to the Advanced tab and click on the Performance Settings button. In the Performance Options window, go to the Advanced tab again and you will find the settings for the pagefile.Rate this question:
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- 10.
You are troubleshooting a monitor that indicates there is no signal. What is most likely the problem?
- A.
Bad Video Card
- B.
Incorrect refresh rate
- C.
No connection to the PC
- D.
Defective monitor
Correct Answer
C. No connection to the PCExplanation
The most likely problem is that there is no connection to the PC. This means that the monitor is not properly connected to the computer, resulting in no signal being received. This could be due to a loose cable, a disconnected cable, or a problem with the port on either the monitor or the PC. Checking the connections and ensuring they are secure would be the first step in troubleshooting this issue.Rate this question:
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- 11.
Switching to a higher screen resolution will:
- A.
Increase the size of the icons
- B.
Increase the amount of information you can see on the screen
- C.
Increase the grainy appearance of the picture
- D.
Increase the color depth
Correct Answer
B. Increase the amount of information you can see on the screenExplanation
Switching to a higher screen resolution will increase the amount of information you can see on the screen. This is because higher resolutions have more pixels, allowing for a greater level of detail and more content to be displayed on the screen. As a result, the screen will be able to show more text, images, and other elements, providing a larger workspace and enhancing the overall visual experience.Rate this question:
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- 12.
Explain how to map a network drive from the desktop of a Windows XP Pro machine:
- A.
From a DOS command prompt type net use followed by the drive letter and the UNC.
- B.
Right click on My Computer, select map network drive. Select the drive letter, enter the path, and check the box if you want it to map each time you login, click OK.
- C.
Right click on My Network Places, select map network drive. Select the drive letter, enter the path, and check the box if you want it to map each time you login, click OK
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
The explanation for the correct answer "All of the above" is that all three methods mentioned in the options can be used to map a network drive from the desktop of a Windows XP Pro machine. The first method involves using a DOS command prompt and typing "net use" followed by the drive letter and the UNC. The second method is to right-click on My Computer, select map network drive, and enter the drive letter and path. The third method is to right-click on My Network Places, select map network drive, and enter the drive letter and path. Therefore, all three options are valid ways to map a network drive on Windows XP Pro.Rate this question:
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- 13.
You have just installed a CD-ROM drive in a PC and it does not respond. The first thing you should do is:
- A.
Check the BIOS settings
- B.
Replace the drive
- C.
Check the motherboard jumpers
- D.
Add the drive to the path statement
Correct Answer
A. Check the BIOS settingsExplanation
When a newly installed CD-ROM drive does not respond, the first thing to do is check the BIOS settings. The BIOS (Basic Input/Output System) contains the configuration settings for the computer's hardware. By checking the BIOS settings, you can ensure that the system recognizes the newly installed CD-ROM drive and has the correct settings for it to function properly. This step is necessary to troubleshoot any compatibility issues or configuration errors that may be preventing the drive from responding.Rate this question:
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- 14.
What would cause the error message “bad or missing operating system” at boot up?
- A.
No CD-ROM
- B.
Missing or corrupt boot sector
- C.
Slave hard drive not powered up
- D.
A bad floppy drive cable connections
- E.
A non-bootable floppy disk is in the floppy drive
Correct Answer(s)
B. Missing or corrupt boot sector
E. A non-bootable floppy disk is in the floppy driveExplanation
The error message "bad or missing operating system" can occur at boot up if the boot sector is missing or corrupt. This is because the boot sector contains crucial information for the operating system to start up properly. Additionally, if a non-bootable floppy disk is in the floppy drive, it can also cause this error message as the system is trying to boot from the floppy disk instead of the correct boot device.Rate this question:
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- 15.
Your user accounts are stored on an Active Directory server. Which action is necessary to enable your users to access MAC OS X Server services that require authentication?
- A.
Start the LDAP server on the MAC OS X Server
- B.
Configure the Active Directory plug-in on the MAC OS X Server to conntect to the Active Directory Server.
- C.
Add the MAC OS X Server computer to the Authentication Search Path on the client comptures.
- D.
Manually create computer accounts on the Active Directory Server
Correct Answer
B. Configure the Active Directory plug-in on the MAC OS X Server to conntect to the Active Directory Server.Explanation
To enable users to access MAC OS X Server services that require authentication, the Active Directory plug-in on the MAC OS X Server needs to be configured to connect to the Active Directory Server. This allows the MAC OS X Server to authenticate user accounts stored on the Active Directory server, granting users access to the services they require. Starting the LDAP server on the MAC OS X Server, adding the MAC OS X Server computer to the Authentication Search Path on client computers, or manually creating computer accounts on the Active Directory Server are not necessary actions for enabling user access to MAC OS X Server services.Rate this question:
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- 16.
MAC OS X v10.4 can be installed on volumes formated as ____ or _____.
- A.
MAC OS Standard
- B.
NT File System (NTFS)
- C.
UNIX File System (UFS)
- D.
MAC OS Extended (Journaled)
- E.
File Allocation Table 32 bit (FAT32)
Correct Answer(s)
C. UNIX File System (UFS)
D. MAC OS Extended (Journaled)Explanation
MAC OS X v10.4 can be installed on volumes formatted as UNIX File System (UFS) or MAC OS Extended (Journaled). This means that the operating system is compatible with these two file systems and can be installed on them without any issues. Other file systems like MAC OS Standard, NT File System (NTFS), and File Allocation Table 32 bit (FAT32) are not compatible with MAC OS X v10.4 and cannot be used for installation.Rate this question:
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Mar 22, 2023Quiz Edited by
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Aug 25, 2009Quiz Created by
Mcfox
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