Trivia Questions Quiz On Effective Communication In The Workplace

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  • 1/10 Questions

    Which is NOT a benefit of effective communication?

    • Enhanced interpersonal relationships
    • Clearer understanding of business goals
    • Revenue losses
    • Improved business and individual performance
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About This Quiz

Below is a Trivia Questions Quiz on Effective Communication in the Workplace. How you carry yourself in public places is different from how you would like in a workplace setting, and this is because there are rules in the workplace that each employee has to follow or risk losing their jobs. Do take the test and see how true this is.

Trivia Questions Quiz On Effective Communication In The Workplace - Quiz

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  • 2. 

    What is Communication?

    • Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language

    • Imparting information

    • A system, such as mail, telephone, or television for sending and receiving messages

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above". Communication refers to exchanging thoughts, ideas, and messages through various means such as speech, writing, signals, and body language. It also involves imparting information to others. Additionally, communication can be facilitated through different systems like mail, telephone, or television, which allow for the sending and receiving of messages. Therefore, all the given options accurately describe what communication encompasses.

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  • 3. 

    Which of the following is a characteristic of the PASSIVE communication style?

    • Intolerant

    • Agreeable

    • Offensive

    • Egotistical

    Correct Answer
    A. Agreeable
    Explanation
    The characteristic of the passive communication style is being agreeable. Passive communicators tend to avoid conflict and prioritize maintaining harmony in relationships. They often agree with others even if they have different opinions or desires in order to avoid confrontation or disapproval. This communication style can sometimes lead to passive-aggressive behavior or difficulty expressing one's own needs and boundaries.

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  • 4. 

    When dealing with an UPSET CALLER, which of the following is the WRONG course of action?

    • Remaining calm and polite, no matter the other person's tone or language

    • Acknowledge their frustration and empathize

    • Say, "I'm sorry, there's nothing we can do to help you."

    • Find a creative solution that works for both parties involved

    Correct Answer
    A. Say, "I'm sorry, there's nothing we can do to help you."
    Explanation
    Saying, "I'm sorry, there's nothing we can do to help you," is the wrong course of action when dealing with an upset caller. This response is dismissive and unhelpful, which can further escalate the caller's frustration. It is important to remain calm and polite, acknowledge their frustration, empathize with their situation, and try to find a creative solution that works for both parties involved.

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  • 5. 

    Why is it important to know your own communication style?

    • So you can feel good about yourself

    • To learn more about your personality

    • So you can adjust your style when communicating with others who may have a very different style

    • So you can change everything about your personality

    • So you know if you have the "right" or "wrong" communication style

    Correct Answer
    A. So you can adjust your style when communicating with others who may have a very different style
    Explanation
    Knowing your own communication style is important because it allows you to adjust your style when communicating with others who may have a very different style. This helps in effective communication and building better relationships with others. By understanding your own communication style, you can adapt your approach to better connect and understand individuals who have different communication preferences, leading to more successful interactions and avoiding misunderstandings.

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  • 6. 

    Which of the following is NOT helpful when communicating by e-mail?

    • Sending an e-mail several paragraphs long

    • Being aware of your tone before sending

    • Treat e-mail as you would a letter with a greeting, body, and closing

    • Use e-mail to follow-up on previous conversations

    • Organize your thoughts so it flows well

    Correct Answer
    A. Sending an e-mail several paragraphs long
    Explanation
    Sending an e-mail several paragraphs long is not helpful when communicating by e-mail because lengthy emails can be overwhelming for the recipient and may result in important information being overlooked or misunderstood. It is more effective to keep emails concise and to the point, focusing on the key message or request. This allows for better readability and increases the likelihood of a prompt and clear response.

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  • 7. 

    Which of the following is NOT a characteristic of  the AGGRESSIVE communication style?

    • Avoids direct communication

    • Loud voice

    • Interrupts

    • Poor listener

    Correct Answer
    A. Avoids direct communication
    Explanation
    The aggressive communication style is characterized by a loud voice, interrupting others, and being a poor listener. However, avoiding direct communication is not a characteristic of the aggressive communication style. Aggressive communicators tend to be confrontational and assertive, often using direct and forceful language to express their opinions or needs.

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  • 8. 

    Which is NOT a characteristic of the ASSERTIVE communication style?

    • Authoritarian

    • Direct

    • Proactive

    • Convincing

    Correct Answer
    A. Authoritarian
    Explanation
    The characteristic of being authoritarian is not a characteristic of the assertive communication style. Assertive communication is characterized by being direct, proactive, and convincing. Authoritarian communication, on the other hand, is characterized by being controlling, demanding, and not open to other perspectives. It is important to note that assertive communication promotes open and respectful dialogue, while authoritarian communication can hinder effective communication and create power imbalances.

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  • 9. 

    Complete the following sentence: "Being a good listener..."

    • ...means pretending you're interested in what the other person is saying."

    • ...means you remain quiet and let the other person talk for a long, long time.

    • ...isn't just waiting for your turn to speak."

    • ...isn't a big part of effective communication."

    Correct Answer
    A. ...isn't just waiting for your turn to speak."
    Explanation
    Being a good listener isn't just waiting for your turn to speak. This means that being a good listener involves actively engaging with the speaker and genuinely trying to understand their perspective, rather than simply waiting for an opportunity to interject with your own thoughts or opinions. True listening requires patience, empathy, and a willingness to put aside our own agenda in order to fully comprehend and appreciate what the other person is saying.

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  • 10. 

    Which of the following is NOT a barrier to effective communication?

    • Distraction

    • Noise and movement

    • Poor timing

    • Knowledge of subject

    • Asking questions

    Correct Answer
    A. Asking questions
    Explanation
    Asking questions is not a barrier to effective communication because it is actually a helpful tool for clarifying information and promoting understanding between individuals. It allows for further discussion and engagement, encouraging active participation and exchange of ideas. Unlike distractions, noise and movement, poor timing, and lack of knowledge on the subject, asking questions facilitates effective communication by encouraging dialogue and addressing any uncertainties or misunderstandings that may arise.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 14, 2009
    Quiz Created by
    Insightcapital
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