1.
With which department does Housekeeping interact closely on a daily basis?
Correct Answer
B. Engineering
Explanation
The department that housekeeping would interact closely with on a daily basis is Engineering. Housekeeping staff would need to coordinate with the engineering department to ensure the cleanliness and maintenance of the facilities and equipment. This could involve cleaning and sanitizing work areas, restocking supplies, and reporting any maintenance issues to the engineering team.
2.
While servicing rooms priority should be given as -
Correct Answer
C. Guest requests, vacant rooms, occupied rooms
Explanation
The correct answer is "Guest requests, vacant rooms, occupied rooms." This is because guest requests should be given priority as they directly relate to the needs and satisfaction of the guests. Vacant rooms should be the next priority as they need to be prepared for incoming guests. Occupied rooms should be the last priority as the guests are already settled in and their needs have been addressed.
3.
Major public area cleaning should be undertaken between -
Correct Answer
B. Midnight to 0600 hrs
Explanation
Major public area cleaning should be undertaken between midnight and 0600 hrs. This time frame is ideal for cleaning as it is during the night when public areas are less crowded. Cleaning during this period minimizes disruption to the public and allows for thorough cleaning without any interference. Additionally, cleaning during the night ensures that the areas are fresh and clean for the following day.
4.
A frequency schedule tells you:
Correct Answer
A. How often to clean
Explanation
A frequency schedule provides information on the regularity at which cleaning tasks should be performed. It outlines the specific intervals or timeframes in which cleaning should occur, helping to maintain cleanliness and hygiene. This schedule ensures that cleaning tasks are not neglected or overlooked, promoting a clean and healthy environment.
5.
All Lost and Found articles should be handed over to __________.
Correct Answer
C. Housekeeping
Explanation
Housekeeping is responsible for maintaining cleanliness and orderliness in an establishment. They are typically in charge of collecting and storing lost and found items. This is because they are familiar with the layout of the premises and are often the first point of contact for guests or employees who have lost something. Housekeeping staff are trained to handle lost and found items efficiently and ensure that they are returned to their rightful owners.
6.
An adjoining room is a room -
Correct Answer
C. Next to each other
Explanation
Adjoining rooms are hotel rooms that are situated next to each other and are often connected by a door. This setup allows easy access between the two rooms, making it convenient for guests traveling together to move between rooms without going into the hallway.
7.
Which of the following agents helps prevent bacterial growth during a cleaning operation?
Correct Answer
C. Disinfectant
Explanation
A disinfectant is a chemical agent that helps prevent bacterial growth during a cleaning operation. It is specifically designed to kill or inhibit the growth of microorganisms, including bacteria. Disinfectants are commonly used in healthcare settings, as well as in household cleaning, to eliminate harmful bacteria and reduce the risk of infection. Unlike antiseptics, which are used on living tissues, disinfectants are used on inanimate objects or surfaces. Deodorants and hydrochloric acid do not have the same antimicrobial properties as disinfectants and therefore do not prevent bacterial growth.
8.
Sandstone is -
Correct Answer
A. Light brown or red colour
Explanation
Sandstone is a type of sedimentary rock that is commonly light brown or red in color. It is formed from sand grains that have been compacted and cemented together over time. Sandstone can also come in other colors, but light brown or red are the most common. Additionally, sandstone is known for being hard and non-porous, making it a durable and versatile building material.
9.
A floor finish in which marble chips are bound in water and cement, would have to be:
Correct Answer
B. Terrazzo
Explanation
Terrazzo is the correct answer because it is a type of floor finish that consists of marble chips bound in water and cement. This mixture is then poured and polished to create a smooth and durable surface. Terrazzo is known for its versatility, as it can be customized with different colors and patterns, making it a popular choice for both residential and commercial spaces.
10.
Wheels under equipment, bed etc. to make them mobile and for easy movement:
Correct Answer
A. Caster
Explanation
The correct answer is "Caster." A caster is a small wheel or set of wheels that is attached to the bottom of equipment, beds, etc. to make them mobile and allow for easy movement. The other options "Costar," "Coaster," and "Custer" do not accurately describe this function.
11.
Guesthouse with bar and meals are offered:
Correct Answer
D. Taverna
Explanation
The correct answer is Taverna because a taverna typically refers to a small restaurant or inn that serves meals and drinks, including a bar. It is a place where guests can stay and enjoy food and beverages. In this context, a guesthouse with a taverna would provide accommodation along with the option to have meals and drinks in the attached restaurant and bar.
12.
Linen used to cover and protect the blanket:
Correct Answer
C. Crinkle Sheet
Explanation
A crinkle sheet is a type of bedding that is used to cover and protect the blanket. It is made of a material that has a crinkled texture, which helps to keep the blanket in place and prevent it from slipping off the bed. The crinkle sheet also adds an extra layer of protection to the blanket, helping to keep it clean and free from dirt and dust.
13.
Fine hairline cracks that form a map-like pattern on the surface of concrete:
Correct Answer
D. Crazing
Explanation
Crazing refers to the formation of fine hairline cracks on the surface of concrete, which resemble a map-like pattern. This phenomenon occurs due to the shrinkage of concrete as it dries and hardens. The cracks are usually very shallow and do not affect the structural integrity of the concrete. Crazing is a common occurrence in concrete surfaces and can be caused by factors such as improper curing, excessive water content, or rapid drying.
14.
Entrance lobby of the hotel is called ______.
Correct Answer
C. Foyer
Explanation
The correct answer is "Foyer". The entrance lobby of a hotel is commonly referred to as a foyer. This term is used to describe the area where guests are welcomed upon entering the hotel. The foyer is typically a spacious and well-decorated area that serves as a transition between the outside and the main interior of the hotel. It often includes features such as reception desks, seating areas, and sometimes even a concierge desk. The term "foyer" is commonly used in the hospitality industry to describe the entrance area of a hotel.
15.
Jakes is the other name for________.
Correct Answer
C. Lavatory
Explanation
The term "jakes" is an old-fashioned colloquialism that refers to a lavatory or a toilet. Historically used in English-speaking countries, the word 'jakes' has been documented in usage as far back as the medieval period, often appearing in historical texts. It denotes basic toilet facilities and is less commonly used in modern language but can still be recognized in historical or stylistic contexts.
16.
Johnny Mop is _______.
Correct Answer
B. A short handle mop to clean the W.C
Explanation
The given correct answer suggests that Johnny Mop is a short handle mop specifically designed for cleaning the W.C (toilet). This implies that it is not suitable for cleaning glasses, windows, or tables, as it is specifically meant for cleaning toilets.
17.
Parasol is _______.
Correct Answer
D. A umbrella to protect from the sun
Explanation
The correct answer is "a umbrella to protect from the sun". A parasol is typically used as a form of protection from the sun. It is a type of umbrella that is designed to provide shade and shield individuals from the direct sunlight. It is commonly used at the beach, in gardens, or outdoor areas where people want to enjoy the outdoors while staying protected from the harmful effects of the sun's rays.
18.
How many minutes do a full washbasin (standard) take to drain?
Correct Answer
C. 30 seconds
Explanation
A full washbasin takes 30 seconds to drain. This implies that the rate at which the water is draining from the washbasin is consistent and does not change over time. If it took less than 30 seconds, the basin would drain faster, and if it took more than 30 seconds, the basin would drain slower. Therefore, 30 seconds is the correct answer.
19.
What does skip clean mean?
Correct Answer
A. Thorough clean for each day
Explanation
"Skip clean" refers to a thorough cleaning that is done every day. This means that no area is skipped or left uncleaned during the cleaning process. It implies that a comprehensive cleaning routine is followed daily, ensuring that all areas are properly cleaned and maintained.
20.
To prevent fine soil particles from reattaching to the product being cleaned _______is used.
Correct Answer
C. Carboxymethyl cellulose
Explanation
Carboxymethyl cellulose is used to prevent fine soil particles from reattaching to the product being cleaned. Carboxymethyl cellulose is a water-soluble polymer that forms a protective barrier on the surface of the product, preventing soil particles from sticking to it. This ingredient is commonly used in cleaning products, particularly in detergents and household cleaners, due to its ability to enhance cleaning efficiency and prevent re-soiling. Sodium hypochlorite is a disinfectant and bleach, zeolites are used for water softening and odor control, and anthocyanin is a natural pigment found in fruits and vegetables.