Loss Prevention Quiz

1.

If you see a customer place merchandise in his or her bag, what should you do?

A.

Say "Put that back!"
B.

Ask if you can help find an accessory to go with the merchandise
C.

Take em' out to a nice seafood dinner
D.

Ignore it

Correct Answer
B. Ask if you can help find an accessory to go with the merchandise

Explanation
If you see a customer place merchandise in his or her bag, asking if you can help find an accessory to go with the merchandise is the appropriate course of action. This response shows attentiveness and offers assistance to the customer, indicating good customer service. It also helps to prevent any potential theft by engaging with the customer and addressing their actions in a polite and helpful manner.

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2.

If you suspect an Employee of being dishonest, what action should you take?

A.

Talk to the employee, ask them to stop
B.

Call the Silent Witness Hotline
C.

Perform a Citizen's Arrest
D.

Tackle and then restrain them

Correct Answer
B. Call the Silent Witness Hotline

Explanation
If you suspect an employee of being dishonest, the appropriate action to take is to call the Silent Witness Hotline. This hotline is designed to provide a confidential and anonymous way for individuals to report suspicious or illegal activities. By calling the hotline, you can report your suspicions and provide any relevant information without revealing your identity. This allows for a proper investigation to take place without jeopardizing your safety or the integrity of the process.

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3.

What is the number 1 way to prevent shoplifting?

A.

Good customer service
B.

Ask customers if they're stealing
C.

Talk to your co-workers about that party last night
D.

Hire a paid security guard to do it

Correct Answer
A. Good customer service

Explanation
Good customer service is the number 1 way to prevent shoplifting because it creates a positive and welcoming environment for customers. When employees are attentive, friendly, and helpful, it reduces the likelihood of theft as potential shoplifters may feel deterred or noticed. Good customer service also involves actively engaging with customers, providing assistance, and maintaining a visible presence on the sales floor, which can discourage theft and make it easier to identify suspicious behavior. Additionally, a strong customer service culture can foster a sense of trust and loyalty between the store and its customers, further reducing the occurrence of shoplifting incidents.

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4.

Is it okay to use your discount to buy your friend a shirt he wants?

A.

Yes, as long as he pays you back
B.

Depends, is it snowing outside?
C.

Only if the shirt is pretty
D.

Yes, as long as it is a gift you are not reimbursed for

Correct Answer
D. Yes, as long as it is a gift you are not reimbursed for

Explanation
The correct answer states that it is okay to use the discount to buy a shirt for a friend as long as it is a gift that you are not reimbursed for. This means that you are using your discount to purchase the shirt as a gesture of goodwill and not expecting any form of repayment or reimbursement from your friend.

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5.

A customer walks into the store and immediately asks you to check a size all the way at the top shelf, and you need to get a ladder from the back. What should you do?

A.

Tell them to stop bothering you and go somewhere else
B.

Go and quickly grab the ladder so no one can steal anything
C.

Wait until someone can cover your zone, THEN go and get the ladder
D.

Get the ladder, play it like a guitar, then douse it in gasoline and set it on fire

Correct Answer
C. Wait until someone can cover your zone, THEN go and get the ladder

Explanation
The correct answer is to wait until someone can cover your zone, THEN go and get the ladder. This is the appropriate response because leaving your assigned area unattended can result in theft or other problems. It is important to prioritize the safety and security of the store and its customers. By waiting for someone to cover your zone, you ensure that there is adequate coverage while you retrieve the ladder. This approach maintains professionalism and ensures that the customer's request is addressed without compromising store operations.

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1

0

6.

The goal shrink percentage is less than:

Correct Answer
1%

Explanation
The goal shrink percentage being less than 1% means that the shrinkage, or the difference between the expected and actual goals, is minimal. This indicates that the actual goals are very close to the expected goals, with a negligible deviation of less than 1%.

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4

7.

In order to aid loss prevention, all merchandise out on the floor must have a:

Correct Answer
Sensor

Explanation
In order to aid loss prevention, all merchandise out on the floor must have a sensor. This is because a sensor can detect if an item is being moved or taken without authorization. By having sensors on the merchandise, any unauthorized movement or removal of the items can be immediately detected and alert the store personnel. This helps to deter theft and minimize losses.

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4

8.

Never leave the _____ zone unattended to.

Correct Answer
Front

Explanation
It is important to never leave the front zone unattended to ensure security and safety. This could refer to the front area of a building, vehicle, or any other space where vigilance is required. Neglecting to attend to the front zone could leave it vulnerable to unauthorized access or other potential risks.

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4

9.

ORC stands for:

Correct Answer
Organized Retail Crime

Explanation
ORC stands for Organized Retail Crime. This term refers to criminal activities that involve organized groups targeting retail establishments for theft or fraud. These groups often operate on a large scale and use sophisticated tactics to carry out their illegal activities, such as shoplifting, employee theft, or organized return fraud. ORC poses a significant threat to retailers, causing financial losses and impacting the overall retail industry.

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4

10.

BONUS: What is the first derivative of f(x)=5x²+2x+7?

Correct Answer
10x+2

Explanation
The first derivative of a function measures the rate at which the function is changing at any given point. In this case, the function f(x) is a polynomial with three terms: 5x^2, 2x, and 7. To find the derivative, we apply the power rule, which states that the derivative of x^n is equal to n*x^(n-1). Applying this rule to each term, the first derivative of f(x) is 10x + 2.

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4 1

Loss Prevention Quiz

If you see a customer place merchandise in his or her bag, what should you do?

If you suspect an Employee of being dishonest, what action should you take?

What is the number 1 way to prevent shoplifting?

Is it okay to use your discount to buy your friend a shirt he wants?

A customer walks into the store and immediately asks you to check a size all the way at the top shelf, and you need to get a ladder from the back. What should you do?

The goal shrink percentage is less than:

In order to aid loss prevention, all merchandise out on the floor must have a:

Never leave the _____ zone unattended to.

ORC stands for:

BONUS: What is the first derivative of f(x)=5x2+2x+7?

BONUS: What is the first derivative of f(x)=5x²+2x+7?