1.
What should you do when being spoken to?
Correct Answer
A. Stand still and look at the person speaking to you.
Explanation
When being spoken to, it is considered polite and respectful to stand still and maintain eye contact with the person speaking to you. This demonstrates active listening and shows that you are engaged in the conversation. Averting eyes downward or continuing to work while being spoken to may give the impression of disinterest or disrespect.
2.
Who pays for any damages?
Correct Answer
B. The servant that broke it
Explanation
The correct answer is "The servant that broke it." This implies that the person responsible for causing the damages is also responsible for paying for them. In this scenario, the servant who broke something would be liable for the damages and would need to cover the costs incurred.
3.
If you are required to walk with the Mistresss of the House where should you be?
Correct Answer
B. A few paces behind
Explanation
When walking with the Mistress of the House, it is customary to walk a few paces behind her. This is a sign of respect and deference, allowing her to lead the way. Walking at her side or a few paces in front may be seen as inappropriate or disrespectful.
4.
When passing your betters on the stairs where should you look?
Correct Answer
B. Downwards
Explanation
When passing your betters on the stairs, it is considered polite to look downwards. This shows respect and humility towards those who are considered superior or of higher social status. By avoiding direct eye contact and looking downwards, it acknowledges their position and avoids any potential confrontation or perceived challenge to their authority.
5.
When should you offer your opinion to your employer?
Correct Answer
C. Never
Explanation
In a professional setting, it is generally advised not to offer unsolicited opinions to your employer. This is because your employer may have their own strategies and decision-making processes in place. Offering your opinion without being asked may come across as presumptuous or disrespectful. It is important to respect the hierarchy and chain of command within the workplace. Instead, it is more appropriate to wait for your employer to seek your input or to provide feedback when asked. This ensures that your opinions are valued and considered in a constructive manner.
6.
Who must give their consent before you are allowed visitors to the servants hall?
Correct Answer
A. Butler
Explanation
The butler must give their consent before allowing visitors to the servants hall. As the head of the household staff, the butler is responsible for managing the household and ensuring that proper protocols and permissions are followed. They have the authority to grant or deny access to certain areas, such as the servants hall, based on the rules and regulations set by the household.
7.
What should you always do when given an order?
Correct Answer
B. Respond
Explanation
When given an order, it is important to respond. This means acknowledging the order and indicating that you have understood and will comply with it. Responding is necessary to ensure effective communication and to demonstrate professionalism and accountability. It allows for clarity and prevents any misunderstandings or confusion. By responding, you show respect towards the person giving the order and contribute to a smooth workflow.
8.
When is it acceptable to say good morning to your Mistress?
Correct Answer
B. When she says good morning to you
Explanation
It is acceptable to say good morning to your Mistress when she says good morning to you. This implies that the Mistress has initiated the greeting, indicating that she is open to communication and interaction. By responding with a good morning, it shows respect and acknowledges her greeting, creating a polite and friendly atmosphere.
9.
When being spoken to by your betters should you?
Correct Answer
B. Speak as little as possible
Explanation
The correct answer is to speak as little as possible. When being spoken to by your betters, it is important to show respect and humility. Speaking too much may come across as arrogant or disrespectful. By speaking as little as possible, you demonstrate that you are attentive and willing to listen to your superiors. This behavior shows humility and respect towards those in higher positions.
10.
How should you return items that have been dropped on the floor to their owner?
Correct Answer
B. Using a salver
Explanation
Using a salver is the correct answer because a salver is a tray or platter used for serving food or drinks. It is a practical and appropriate way to return items that have been dropped on the floor to their owner, as it provides a clean and stable surface for carrying the items back to the owner. Using a hankerchief may not be hygienic or practical, and using a pair of tongs may not be suitable for all types of items.