Total Quality Management Trivia Quiz!

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| By Jaya Devi
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Jaya Devi
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Quizzes Created: 2 | Total Attempts: 14,841
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  • 1/10 Questions

    The purpose of organizations is to meet customer needs and satisfy their expectations.

    • True
    • False
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About This Quiz

Get ready to test your knowledge with this total quality management quiz! This is a trivia quiz, so the questions will be easy for you if you have decent knowledge about the subject. Let's see how well you manage to score on this quiz. We are confident you will also have a great learning experience here. We wish you good luck and enjoy your time while playing this quiz. Remember to collect your scorecard after you've completed the test. Double the fun by sharing the quiz with your friends and family. Good Luck!

Total Quality Management Trivia Quiz! - Quiz

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  • 2. 

    Total Quality Management (TQM) focuses on:

    • Customer

    • Employee

    • Both (A) and (B)

    • None of the above

    Correct Answer
    A. Both (A) and (B)
    Explanation
    Both

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  • 3. 

    What is ISO?

    • Indian organization for standard

    • Internal organization for standard

    • International organization for standard

    • None of the above

    Correct Answer
    A. International organization for standard
    Explanation
    ISO stands for the International Organization for Standardization. It is an independent, non-governmental international organization that develops and publishes standards to ensure the quality, safety, and efficiency of products, services, and systems. ISO standards are widely recognized and used globally, providing a common framework for businesses and organizations to operate and collaborate effectively. The organization promotes international cooperation and facilitates the exchange of knowledge and best practices among its member countries.

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  • 4. 

    The process mapping is a  ---------------------- diagram.

    • Data flow

    • Workflow

    • Circular

    • Audit

    Correct Answer
    A. Workflow
    Explanation
    The given statement suggests that the process mapping is a type of diagram. Out of the options provided, "Workflow" is the most appropriate answer as it refers to a graphical representation of a series of tasks or activities in a particular order. This type of diagram is commonly used to illustrate the flow of work within an organization or a specific process. Therefore, "Workflow" is the correct answer.

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  • 5. 

    The control chart is a:

    • Process monitoring tool

    • Process control tool

    • Both (a) and (b)

    • None of the above

    Correct Answer
    A. Both (a) and (b)
    Explanation
    The control chart is considered both a process monitoring tool and a process control tool. It is used to monitor the variation in a process over time and detect any changes or abnormalities. By analyzing the data on the control chart, process control can be achieved by identifying the sources of variation and implementing corrective actions to bring the process back into control. Therefore, the control chart serves the purpose of both monitoring and controlling the process.

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  • 6. 

    EMS stands for

    • Environmental management system

    • Employees management system

    • Engineering management system

    • Equipment management system

    Correct Answer
    A. Environmental management system
    Explanation
    EMS stands for Environmental Management System. This system refers to the framework that organizations use to manage and improve their environmental performance. It involves the establishment of policies, procedures, and practices to identify and control environmental impacts, comply with regulations, and continuously improve environmental performance. An EMS helps organizations minimize their environmental footprint, conserve resources, and promote sustainability.

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  • 7. 

    Which of the following is responsible for the quality objectives?

    • Top-level management

    • Middle-level management

    • Frontline management

    • All of the above

    Correct Answer
    A. Top-level management
    Explanation
    Top-level management

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  • 8. 

    While setting Quality objective     -----------------   to be considered.

    Correct Answer
    customer
    Explanation
    When setting quality objectives, the customer should always be considered. This is because the customer is the ultimate recipient of the product or service and their satisfaction is crucial for the success of any business. By considering the customer, organizations can ensure that their quality objectives align with customer needs and expectations, leading to improved customer satisfaction and loyalty. Additionally, focusing on the customer allows organizations to identify areas for improvement and prioritize actions that will have the greatest impact on customer satisfaction.

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  • 9. 

    A fundamental attribute of TQM is:

    • Having team meetings

    • Top management's direct involvement

    • Meeting ISO 9000 audit

    • All of the above

    Correct Answer
    A. Top management's direct involvement
    Explanation
    Top management's direct involvement is a fundamental attribute of Total Quality Management (TQM) because it signifies the commitment and support of the organization's leaders towards quality improvement. When top management is directly involved in TQM initiatives, they provide guidance, allocate resources, and set priorities, which helps to create a culture of quality throughout the organization. Their involvement also demonstrates their belief in the importance of TQM, which encourages employees to actively participate and contribute to quality improvement efforts. Overall, top management's direct involvement is crucial for the successful implementation and sustainability of TQM practices.

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Quiz Review Timeline (Updated): Sep 30, 2024 +

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  • Current Version
  • Sep 30, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 03, 2018
    Quiz Created by
    Jaya Devi
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