Payment PKT - August

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| By Vidushiaugust
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Vidushiaugust
Community Contributor
Quizzes Created: 2 | Total Attempts: 178
| Attempts: 126
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  • 1/10 Questions

    Is Bank Account Number mandatory to give if available

    • Yes
    • No
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About This Quiz

The 'Payment PKT - August' quiz evaluates knowledge on NEFT timelines, mandatory data for bank transactions, refund processes, and customer service protocols related to banking transactions and credit card payments.

Payment PKT - August - Quiz

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  • 2. 

    Order Number is mandatory to be mentioned if it’s not general query?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The order number is mandatory to be mentioned if it is not a general query because it helps in identifying and tracking specific orders. Without the order number, it would be difficult for the company or customer service representative to locate and address the specific order in question. Mentioning the order number ensures a more efficient and accurate resolution to the query or issue at hand.

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  • 3. 

    If order refund processed date 22nd Aug and order purchase date was on 19th aug then in below statement which one is correct?

    • Amount of Rs. XXX has been processed in your Net-Banking account that has been used against this order on 22nd Aug' 16.

    • Amount of Rs. XXX has been processed in your Net-Banking account on 22nd Aug'16 .

    Correct Answer
    A. Amount of Rs. XXX has been processed in your Net-Banking account on 22nd Aug'16 .
    Explanation
    The correct answer is "Amount of Rs. XXX has been processed in your Net-Banking account on 22nd Aug'16 ." This is because the statement mentions the specific date of when the amount was processed in the Net-Banking account, which is on 22nd Aug'16. The first statement incorrectly includes the information about the amount being used against the order, which is not mentioned in the original statement.

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  • 4. 

    On which stage UTR gets generated?

    • Processed

    • Attempted

    • Locked

    Correct Answer
    A. Processed
    Explanation
    UTR (Unique Transaction Reference) gets generated at the "Processed" stage. This is the stage where the transaction has been successfully processed by the system. The UTR is a unique identifier assigned to each transaction to track and identify it throughout the payment process.

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  • 5. 

    What all information is to be given in refund email in case payment was made through Credit card

    • Credit Card Number, Refund Amount

    • Credit Card Number, Refund Amount, Refund Processed Date

    • Credit Card Number, Refund Amount, Refund Processed Date, Refund Mode

    Correct Answer
    A. Credit Card Number, Refund Amount, Refund Processed Date, Refund Mode
    Explanation
    The refund email in case payment was made through Credit card should include the Credit Card Number, Refund Amount, Refund Processed Date, and Refund Mode. This information is necessary to ensure that the refund is processed correctly and to provide the customer with all the relevant details regarding their refund.

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  • 6. 

    Once the order processed do we share the TAT for NEFT transaction?

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    The answer is "No" because the question asks whether the TAT (Turnaround Time) for NEFT (National Electronic Funds Transfer) transactions is shared once the order is processed. The statement implies that the TAT is not shared after the order is processed.

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  • 7. 

    TAT for NEFT?

    • 4 Days

    • 4hrs

    • 4 WD

    • None of the above

    Correct Answer
    A. 4 Days
    Explanation
    The correct answer is 4 Days because the Turn Around Time (TAT) for NEFT (National Electronic Funds Transfer) is generally 4 days. NEFT is a payment system in India that allows individuals and businesses to transfer funds electronically between bank accounts. It operates on a batch processing basis, where transactions are settled in batches at specific intervals throughout the day. The TAT for NEFT transactions is typically 4 days, although it may vary depending on the specific bank and circumstances.

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  • 8. 

    If any customer approaches for UTR ? what TAT we will share ?

    • 4 hours

    • 24-48 hours

    • 48 hours

    Correct Answer
    A. 48 hours
    Explanation
    The correct answer is 48 hours. This means that if a customer approaches for UTR (Unique Transaction Reference), the bank will share the required information within 48 hours. This time frame allows the bank enough time to process the request and provide the necessary details to the customer. It ensures that the customer receives the UTR in a reasonable amount of time, allowing them to track their transaction effectively.

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  • 9. 

    Locked stage will reflect in both COD and Prepaid orders

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because a locked stage will only reflect in COD (Cash on Delivery) orders and not in prepaid orders. COD orders require payment upon delivery, so it is necessary to reflect the locked stage to ensure that the payment is collected before the order is processed. However, prepaid orders are already paid for in advance, so there is no need for a locked stage to be reflected.

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  • 10. 

    Customer placed order by Credit card. Refund given in Clues bucks will not have any expiry date

    • True

    • 120 days validity

    • 180 days validity

    Correct Answer
    A. 120 days validity
    Explanation
    The correct answer is 120 days validity. This means that if a customer placed an order using a credit card and received a refund in Clues bucks, those Clues bucks will remain valid for a period of 120 days. This allows the customer to use the refund amount within that time frame without worrying about the Clues bucks expiring.

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Quiz Review Timeline (Updated): May 17, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 31, 2016
    Quiz Created by
    Vidushiaugust
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