PEGA Certified System Architect Exam Practice Test
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Check out this incredible 'Pega CSA mock test' quiz designed to test your knowledge of the PEGA Certified System Architect subject and its related concepts. If you are planning to give the System Architect Exam this year, then this quiz will help you prepare for the exam. This quiz consists of multiple-choice based questions that are based on the syllabus of the Pega Certified System Architect (PCSA). You have to pick the correct option for every question. We will display your final score in the end and you can see how well you performed.
Questions and Answers
1.
Passed Deadline is measured:
A.
From the deadline
B.
From the start of assignment
C.
From the goal
D.
From start of case
Correct Answer
A. From the deadline
Explanation The phrase "passed deadline" implies that the deadline has already occurred. Therefore, measuring "from the deadline" would mean measuring the time that has elapsed since the deadline has passed. This is the most logical interpretation of the term "passed deadline" and aligns with common usage.
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2.
Pega Guardrails have little or no impact on the application.
A.
True
B.
False
Correct Answer
A. True
Explanation Pega Guardrails are a set of best practices and guidelines provided by Pega platform to ensure the development of high-quality applications. These guardrails help in maintaining consistency, scalability, and performance of the application. However, they do not have a significant impact on the application itself. They are more like recommendations rather than strict rules, allowing developers to have flexibility while still following the best practices. Therefore, the statement "Pega Guardrails have little or no impact on the application" is true.
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3.
Which of the following is not a valid property control?
A.
Text
B.
String
C.
Password
D.
Decimal
Correct Answer
B. String
Explanation In the context of property controls for user interfaces or programming, "Text," "Password," and "Decimal" are all valid types of property controls that might be used to handle different types of input or data. "Text" is used for general text input, "Password" is used for secure text input (e.g., hiding characters for password fields), and "Decimal" is used for numerical input with decimal points. "String," while a data type, is not typically referred to as a property control.
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4.
Which is the best way to cache data from the external system?
A.
Data Transform
B.
Data Table
C.
Data Page
D.
Report Definition
Correct Answer
C. Data Page
Explanation A data page is the best way to cache data from an external system. Data pages are used to store and retrieve data in memory, reducing the need for frequent calls to the external system. They can be configured to refresh at specific intervals or based on certain conditions, ensuring that the data is always up to date. Data pages also provide various options for data loading and caching strategies, allowing for efficient and optimized data retrieval.
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5.
City property of Shipping address class needs to be mapped to Billing address using Data transform. What should be the source property?
A.
.Shippindaddress.City
B.
.City
C.
.Billingaddress.city
Correct Answer
A. .Shippindaddress.City
Explanation The correct answer is ".Shippindaddress.City". This is because the question states that the City property of the Shipping address class needs to be mapped to the Billing address. Therefore, the source property should be ".Shippindaddress.City" to ensure that the City value from the Shipping address is correctly mapped to the Billing address.
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6.
Is it possible to transition stages, using a Multi-step process?
A.
True
B.
False
Correct Answer
A. True
Explanation It is possible to transition stages using a multi-step process. This means that instead of moving directly from one stage to another, there are multiple steps or phases involved in the transition. This approach allows for a more gradual and controlled progression between stages, ensuring that each step is completed successfully before moving on to the next.
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7.
Routing can be a reference in
A.
Data Transform,
B.
Decision Table
C.
Decision Tree
D.
When
Correct Answer(s)
B. Decision Table C. Decision Tree
Explanation Routing can be a reference in Data Transform, Decision Table, and Decision Tree. In the context of this question, routing refers to the process of determining the path or direction that data or information should take. Both Decision Table and Decision Tree are commonly used in decision-making processes to determine the appropriate routing based on specific conditions or rules. Data Transform, on the other hand, is used to convert data from one format to another and is not directly related to routing. Therefore, Decision Table and Decision Tree are the correct answers in this case.
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8.
Is it possible to include an image, spreadsheet, ……. In Application Document.
A.
True
B.
False
Correct Answer
A. True
Explanation The correct answer is true because an Application Document allows users to include various types of files, such as images and spreadsheets, within it. This feature enables users to create comprehensive and visually appealing documents that can contain all the necessary information and data.
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9.
For storing the property structure of Address, what will you use:
A.
Value list
B.
Page list
C.
Insufficient data
D.
Single value property
Correct Answer
B. Page list
Explanation To store the property structure of Address, a Page list will be used. A Page list allows for storing multiple instances of a data structure, in this case, the properties of an Address. Each instance can have its own set of properties, allowing for a structured representation of the Address information. This is a suitable choice as it provides flexibility and organization for storing and accessing the Address data.
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10.
Which of the following best describes Dynamic user interface functionality? (Select all that apply)
A.
Dynamically calculated the totals, when the corresponding values changes.
B.
Dynamically hide or display a part of screen on the basis of condition.
C.
Refreshes a part of screen on the basis of condition.
D.
None of the above.
Correct Answer(s)
B. Dynamically hide or display a part of screen on the basis of condition. C. Refreshes a part of screen on the basis of condition.
Explanation Dynamic user interface functionality refers to the ability of a system or application to adapt and modify its interface in real-time based on certain conditions or events. This includes dynamically hiding or displaying a part of the screen depending on specific conditions, as well as refreshing a part of the screen when certain conditions are met. This functionality allows for a more interactive and personalized user experience, as the interface can respond and change dynamically according to the user's actions or system events.
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11.
Creation of Sub-cases
A.
Automatically
B.
Procedurally
C.
Manually
D.
Conditionally
Correct Answer(s)
A. Automatically C. Manually D. Conditionally
Explanation The creation of sub-cases can be done automatically, manually, or conditionally. This means that sub-cases can be generated automatically by a system or software, created manually by a person, or generated based on certain conditions or criteria. Depending on the specific situation or requirements, any of these methods can be used to create sub-cases.
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12.
During the development of a Pega application, you need to create a new case type for processing customer service requests. Which of the following is the correct sequence of steps to create a new case type in Pega?
A.
Create a new data type, configure the user interface, define the case stages, set up case security
B.
Define the case stages, create a new data type, configure the user interface, set up case security
C.
Create a new case type, define the case stages, configure the user interface, set up case security
D.
Configure the user interface, define the case stages, create a new data type, set up case security
Correct Answer
C. Create a new case type, define the case stages, configure the user interface, set up case security
Explanation When creating a new case type in Pega, the correct sequence of steps is essential to ensure that the case type is properly configured and functions as expected.
Create a new case type: Start by creating the case type, which serves as the blueprint for the cases that will be processed.
Define the case stages: Outline the stages that the case will go through. Stages represent the major phases in the lifecycle of a case.
Configure the user interface: Design and configure the user interface forms that will be used to interact with the case at different stages.
Set up case security: Configure security settings to control who can access and interact with the case type.
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13.
When we need to select from a large list of dynamically populated values then we give the control as
A.
Dropdown
B.
Auto- Complete
C.
local-list
D.
Data page
Correct Answer
B. Auto- Complete
Explanation Auto-Complete is the correct answer because it allows users to quickly and easily select from a large list of dynamically populated values. It provides suggestions as the user types, making it faster and more efficient to find the desired option. This feature is commonly used in search bars or form fields where there are numerous options to choose from. Dropdown and local-list are not suitable in this scenario as they require scrolling through a long list, while data page is not a commonly used control for selecting values.
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14.
A step in a case implies
A.
Action or Actions for resolving a case.
B.
Signal Assignment to Resolve the Case.
C.
Multi Process to Resolve the Case.
D.
Non of the above.
Correct Answer
A. Action or Actions for resolving a case.
Explanation The correct answer is "Action or Actions for resolving a case." This means that a step in a case involves taking specific actions or carrying out certain tasks in order to resolve the case. These actions could include gathering information, making decisions, communicating with stakeholders, or implementing solutions. By completing these actions, the case can progress towards a resolution.
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15.
Auto-Complete can use same source list as of Dropdown.
A.
True
B.
False
Correct Answer
A. True
Explanation Auto-Complete can use the same source list as a Dropdown because both components require a list of options for the user to choose from. Auto-Complete allows the user to type in a few characters and then suggests possible matches from the source list, while a Dropdown displays the entire list of options for the user to select from. Therefore, it is possible to use the same source list for both components, making the statement true.
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16.
Worklist contains
A.
Assignments assigned to operator
B.
Cases assigned to operator
C.
Assignments pending with the operator
D.
Assignments part of cases created by operator
Correct Answer
A. Assignments assigned to operator
Explanation A worklist generally refers to a list of tasks or assignments designated for a specific operator or individual. It helps organize and track tasks, indicating what each person needs to complete or work on. This term is commonly used in business processes, workflow management, or task tracking systems. The worklist represents a queue of assignments assigned to an operator, who is responsible for addressing or completing these tasks.
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17.
Which of the following represent class for case type
A.
PYD-HRServices
B.
PYD-HRServices-Work
C.
PYD-HRServices-Work-FinalOrder
D.
PYD-Data
Correct Answer
C. PYD-HRServices-Work-FinalOrder
Explanation The answer PYD-HRServices-Work-FinalOrder represents the class for a specific case type within the HRServices application. The class hierarchy suggests that PYD-HRServices is the top-level class, PYD-HRServices-Work is a sub-class of PYD-HRServices, and PYD-HRServices-Work-FinalOrder is a sub-class of PYD-HRServices-Work. This structure allows for organizing and categorizing different case types within the HRServices application.
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18.
Select notify modes
A.
Mail
B.
Voice call
C.
Text message
D.
Mms
Correct Answer(s)
A. Mail C. Text message D. Mms
Explanation The correct answer is mail, mms and text message because these are the three options that can be selected as notify modes.
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19.
Need to develop a report with case id and operator id. then
A.
.need to optimise only case id
B.
Need to optimse only operator id
C.
Need to optimise both
D.
No need to optimse any of them
Correct Answer
D. No need to optimse any of them
Explanation The given answer states that there is no need to optimize either the case id or the operator id in the report development. This implies that the current state of the case id and operator id is already efficient and does not require any further optimization.
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20.
The relation between customer and address is 1-1 then what will be address mode
A.
Page
B.
Page list
C.
Page group
D.
Value group
Correct Answer
A. Page
Explanation In a 1-1 relation between customer and address, each customer can have only one address and each address can be associated with only one customer. Therefore, the address mode would be "page" as it refers to a single page or record.
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21.
The relation between customer and address is 1-n then what will be address mode
A.
Data page
B.
Page list
C.
Page group
D.
information is not sufficient
Correct Answer
B. Page list
Explanation The correct answer is "page list". In a 1-n relationship between customer and address, where one customer can have multiple addresses, the address mode would be a page list. This means that a customer can have a list of addresses associated with them.
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22.
We need to use flow action sampleFA in casetypeOne and casetypeTwo. then where will you create sampleFA.
A.
Sae1-hrservices-work-casetypeOne
B.
Sae1-hrservices-work-casetypeTwo
C.
Sae1-hrservices-work
D.
Sae1-hrservices-data
Correct Answer
C. Sae1-hrservices-work
Explanation The correct answer is sae1-hrservices-work. This is because the flow action sampleFA needs to be used in casetypeOne and casetypeTwo, which are both part of the sae1-hrservices-work case type. Therefore, it makes sense to create the sampleFA flow action in the same work class where it will be used.
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23.
------------reference ----------------, which reference ---------------, which reference rulesets
A.
OperatorID, access group, application rules
B.
Access group, application rules, operatorID
C.
Application rules, operatorID, access group
D.
Access group, operatorID, application rules
Correct Answer
A. OperatorID, access group, application rules
Explanation The correct order for the reference rulesets is operatorID, access group, application rules. This means that when a user makes a request, the system first checks the operatorID to determine their specific permissions and rules. Then, it checks the access group to see if there are any additional rules specific to that group. Finally, it checks the application rules to see if there are any general rules that apply to all users. This order ensures that the system applies the most specific rules first and then cascades to more general rules if needed.
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24.
Application express doesn't create
A.
Application document
B.
Application profiler
C.
Specification document
D.
All of the above
Correct Answer
D. All of the above
Explanation The given statement states that Application express doesn't create application document, application profiler, and specification document. The answer "All of the above" implies that none of these options are created by Application express, meaning that Application express doesn't create any of these documents.
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25.
.You have to create a field to enter only past date. then what is the best method. (Choose Two)
A.
Use date control
B.
Use date property
C.
Use edit validate rule
D.
Use validate rule
Correct Answer
C. Use edit validate rule
Explanation The best method to create a field to enter only past dates is to use an edit validate rule. An edit validate rule allows you to define the validation criteria for a field, ensuring that only past dates can be entered. By setting the validation rule to check if the entered date is in the past, any future dates will be flagged as invalid. This ensures that only past dates can be entered in the field. Using a date control or date property alone does not provide the necessary validation to restrict the input to past dates.
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26.
What can be a source of repeating layout?
A.
Data page
B.
Data transorm
C.
Report defenition
D.
Page list
Correct Answer
D. Page list
Explanation A page list can be a source of repeating layout because it allows for the repetition of a set of fields or controls in a user interface. By using a page list, multiple instances of the same layout can be displayed, each containing different data. This is commonly used when working with collections or lists of data, where each item in the list needs to be displayed in a consistent format.
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27.
Need to create a report with case id and purchase order id then
A.
Need to optimize only case id
B.
Need to optimize only purchase order id
C.
No need to optimize both
D.
Need to optimize both
Correct Answer
D. Need to optimize both
Explanation In Pega, optimizing properties (like Case ID and Purchase Order ID) for reporting purposes involves ensuring that these properties are indexed in the database to enhance query performance. When creating a report that includes both Case ID and Purchase Order ID, optimizing both properties will help the report run more efficiently by allowing the system to retrieve and filter data faster. Failing to optimize these properties can lead to slower performance, especially when dealing with large datasets.
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28.
What is the best thing if we have many nested ifs?
A.
Decision table
B.
Decision tree
C.
When
D.
All of the Above
Correct Answer
B. Decision tree
Explanation A decision tree is the best approach when dealing with many nested ifs because it provides a visual representation of the decision-making process. It allows for easy understanding and analysis of complex conditions and their corresponding actions. By using a decision tree, we can easily trace the flow of logic and make informed decisions based on the given conditions. This method helps in simplifying the code and making it more manageable and maintainable.
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29.
What are the scope of a data page?
A.
Node
B.
Requestor
C.
Thread
D.
Case
E.
Application
Correct Answer(s)
A. Node B. Requestor C. Thread
Explanation The scope of a data page refers to the range or extent of its accessibility. In this case, the correct answer options - node, requestor, and thread - indicate the different levels or contexts in which the data page can be accessed. "Node" refers to a specific server or machine in a network, "requestor" refers to a specific user session or interaction, and "thread" refers to a specific execution context within a program. Therefore, the data page can be accessed and utilized within these different scopes or contexts.
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30.
Defined a data page refresh strategy as reload if older than 2 hrs.
A.
Data pages will get refreshed after 2 hrs
B.
Data page will get refreshed after 2 hrs of in active
C.
Data page will get refreshed once we access it after 2 hrs of in active
D.
Non of the above
Correct Answer
C. Data page will get refreshed once we access it after 2 hrs of in active
Explanation The correct answer is "data page will get refreshed once we access it after 2 hrs of inactive." This means that the data page will only be refreshed if it has been inactive for 2 hours and is accessed again. This strategy ensures that the data is up to date and avoids unnecessary refreshes if the data page is not being used.
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31.
What is the best practise on the num of steps/stages a case might be decomposed?
A.
9 +-2
B.
7+-2
C.
< 15
D.
5+-2
Correct Answer
B. 7+-2
Explanation The best practice for decomposing a case into steps or stages is to aim for around 7 steps, with a possible range of plus or minus 2. This means that the ideal number of steps would be between 5 and 9. This range allows for a manageable level of detail and complexity in the case, ensuring that it is neither too simplified nor too overwhelming. It strikes a balance between providing enough granularity to address the necessary components of the case and keeping it concise and focused.
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32.
Which rule is used to format a property value?
A.
Section
B.
Control
C.
FlowAction
D.
Harness
Correct Answer
B. Control
Explanation The rule used to format a property value is the Control rule. Control rules define the presentation and behavior of a single field or a group of fields on a user interface. They determine how the property value is displayed and allow for customization of the formatting, such as adding validation, conditional visibility, or data transformations.
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33.
What is the primary function of an Application Programming Interface (API)?
A.
To design user interfaces
B.
To facilitate communication between software applications
Correct Answer
B. To facilitate communication between software applications
Explanation An Application Programming Interface (API) serves as a set of protocols and tools for building software applications. Its primary function is to enable communication and interaction between different software systems, allowing them to exchange data and functionality seamlessly.
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34.
Which of the following rules is used to model the life cycle of a case in Pega?
A.
Data Transform
B.
Flow
C.
Section
D.
Decision Table
Correct Answer
B. Flow
Explanation In Pega, a Flow rule is used to model the life cycle of a case. It defines the sequence of steps or processes that the case follows from its creation to its resolution. Flows can include assignments, decisions, subprocesses, and integrations. Data Transforms are used to manipulate data, Sections are used to design user interface layouts, and Decision Tables are used to evaluate conditions and return outcomes based on specific criteria.
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35.
The use-case is to create a purchase request case upon receiving an email and need to fetch the
currency values from an external system. How would u implement this scenario?
A.
Create a service for Purchase Request and a connector for retrieving currecny values
B.
Create a connector for Purchase Request and a service for retrieving currecny values.
C.
Create a service for Purchase Request and a service for retrieving currecny values.
D.
Create a connector for Purchase Request and a connector for retrieving currecny values.
Correct Answer
A. Create a service for Purchase Request and a connector for retrieving currecny values
Explanation The correct answer is to create a service for Purchase Request and a connector for retrieving currency values. This approach ensures that the main functionality of creating a purchase request is handled by a service, which can handle the business logic and process the email. The connector is responsible for retrieving the currency values from an external system, which can then be used by the service to complete the purchase request. This separation of concerns allows for better modularity and maintainability of the code.
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36.
When do we use a single assignment in a step?
A.
When a subcase is called
B.
When you want to navigate to a different stage.
C.
When the assignment shape is not related to the next shape.
D.
When you want to resolve a case.
Correct Answer
C. When the assignment shape is not related to the next shape.
Explanation A single assignment is used in a step when the assignment shape is not related to the next shape. This means that the current assignment does not have any dependency or connection with the subsequent shape or step in the process flow. In such cases, a single assignment can be used to perform a specific task or action that is independent of the following steps.
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37.
What is the best way to show an error message when a user inputs some wrong data and submits?
A.
Createa msg rule and associate with a validate rule
B.
Add a custom error msg to edit validate rule
C.
Create a error message on validate rule.
D.
Have a seperate layout for error msg and show based on a condition
Correct Answer
A. Createa msg rule and associate with a validate rule
Explanation To show an error message when a user inputs wrong data and submits, the best way is to create a message rule and associate it with a validate rule. This allows for a clear separation of concerns, with the validate rule handling the data validation and the message rule handling the display of the error message. By associating the message rule with the validate rule, the error message can be easily triggered and shown to the user when incorrect data is entered and submitted.
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38.
What does a System Architect see in a Clipboard?
A.
The pages created under the nodes for that application
B.
The case data which he currently opened
C.
The case data which is currently opened by end user.
D.
All cases data opened by the end users.
Correct Answer(s)
A. The pages created under the nodes for that application B. The case data which he currently opened
Explanation A System Architect sees the pages created under the nodes for that application and the case data which he currently opened. This means that the System Architect can view the specific pages and case data that are relevant to the application they are working on and the specific case they are currently working on.
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39.
Where do u create a section related to all properties in a page which references a data class/
A.
In Work Class
B.
In case where this page is created.
C.
In data class where the data class is present.
D.
In Int-
Correct Answer
C. In data class where the data class is present.
Explanation The correct answer is in the data class where the data class is present. This is because a section related to all properties in a page, which references a data class, should be created in the data class itself. This allows for better organization and management of the properties and ensures that they are all contained within the appropriate data class. Creating the section in the work class or in Int- would not be the correct approach as it would not align with the purpose and structure of the data class.
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40.
We need to create a report with Work status and assigned operator as columns. How do you optimize the report?
A.
Optimize both Work status and assignedOperator.
B.
Optimize Work status and no need of assignedOperator.
C.
No need to Optimize Work status and optimize only assignedOperator.
D.
No need to optimize any column.
Correct Answer
D. No need to optimize any column.
Explanation The correct answer is "No need to optimize any column." This means that there is no need to make any changes or improvements to the report in terms of optimizing the Work status or assigned operator columns. The report is already efficient and does not require any further optimization.
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41.
Smart shapes are
A.
Pre configured Utilities
B.
Represents a notification shape for email sending
C.
Used to create services and connectors
D.
Non of the above
Correct Answer
A. Pre configured Utilities
Explanation The correct answer is "Pre configured Utilities". Smart shapes are pre-configured utilities that can be used to perform specific actions or tasks within a system or software. They are designed to simplify and streamline processes by providing ready-made functionality that can be easily integrated into applications or workflows. In this case, the smart shape represents a pre-configured utility for email sending, allowing users to easily send notifications via email without having to manually code the functionality.
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42.
An assignment can be routed to
A.
Single operator
B.
Multiple operators
C.
Access Group.
D.
Work Basket
Correct Answer(s)
A. Single operator D. Work Basket
Explanation An assignment can be routed to a single operator or a work basket. Routing an assignment to a single operator means that it will be assigned to a specific individual. On the other hand, routing an assignment to a work basket means that it will be available for any operator within that work basket to pick up and work on. This allows for flexibility and distribution of workload among multiple operators.
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43.
What is the best way to ensure a user enters email in proper format.
A.
Use Validate
B.
Use Edit validate
C.
When Rule
D.
Constraint
Correct Answer
B. Use Edit validate
Explanation The best way to ensure a user enters an email in the proper format is to use Edit validate. Edit validate is a feature that allows for the validation of user input based on a specified format or pattern. In this case, by using Edit validate, the system can check if the user's input matches the required format for an email address, ensuring that it is entered correctly.
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44.
Which rule comes under Declarative Expresstion
A.
Data Transform
B.
Data Page
C.
Decision Tree
D.
Decision Table
Correct Answer
B. Data Page
Explanation A data page is a rule in Pega that defines a data source and caches the data for reuse. It allows for the retrieval and storage of data from external systems, databases, or other sources. Data pages are used to improve performance and reduce the number of database calls by storing frequently accessed data in memory. Therefore, a data page falls under the category of declarative expression, which focuses on defining and managing data and its behavior in a declarative manner.
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45.
What are the best practices to create a case?
A.
Create stages,then steps and then implement processes
B.
Create processes,then steps and then stages.
C.
Think, Plan, Iterate
D.
All of the above
Correct Answer
A. Create stages,then steps and then implement processes
Explanation The best practice to create a case is to first create stages, then steps, and finally implement processes. This approach ensures a systematic and organized workflow. By creating stages, the case can be divided into logical phases, making it easier to track progress. Steps within each stage provide a detailed breakdown of tasks to be completed. Lastly, implementing processes ensures consistency and efficiency in handling the case. This sequence allows for a structured approach to case creation, ensuring clarity and effectiveness.
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46.
Use a “Multi Step Process” to model _______________. (Choose Three)
A.
A sequence of events, or actions, performed by one or more actors
B.
A sequence of UI screens with no logic between the screens
C.
A sequence of UI screens which include logic between the screens
D.
A sequence of UI screens which include logic between the screens
Correct Answer(s)
A. A sequence of events, or actions, performed by one or more actors C. A sequence of UI screens which include logic between the screens D. A sequence of UI screens which include logic between the screens
Explanation The correct answer is: A sequence of events, or actions, performed by one or more actors, A sequence of UI screens with no logic between the screens, A sequence of UI screens which include logic between the screens.
This answer suggests that a "Multi Step Process" can be used to model both a sequence of events or actions performed by one or more actors, as well as a sequence of UI screens with or without logic between them. It implies that a multi-step process can represent various types of sequences and interactions, both involving actors and UI screens.
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47.
A chart can be used in both summary and list report.
A.
True
B.
False
Correct Answer
A. True
Explanation Charts are versatile visualization tools that can be effectively used in both summary and list reports to provide graphical representations of data.
Summary Reports: These reports aggregate data and typically provide totals, averages, or other statistical summaries. Charts in summary reports help visualize trends, comparisons, and distributions based on aggregated data, making it easier to understand large volumes of information at a glance.
List Reports: Although primarily detailed and not aggregated, list reports can still incorporate charts to illustrate patterns or summaries of the visible data. For instance, a list report showing sales data per day could include a line chart summarizing total daily sales, offering a quick view of data trends over time despite the report primarily displaying itemized details.
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48.
What is the primary use of a Ruleset?
A.
Manage versions of rules.
B.
Group rules together.
C.
Used for easy deployment and migration to different server.
D.
Configure Applications
Correct Answer
B. Group rules together.
Explanation A ruleset is primarily used to group rules together. By organizing related rules into a ruleset, it becomes easier to manage and maintain them. This allows for better organization and categorization of rules, making it more efficient to work with them. Rulesets also enable easier collaboration among team members, as they can easily identify and access the rules within a specific ruleset. Additionally, rulesets can be used for versioning and deployment purposes, but their primary purpose is to group rules together.
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49.
Which are the possible options for Pega to be a System of Record?
A.
Maintain customer phone numbers.
B.
Maintain account types given to customers.
C.
Maintain all calls received from a customer
D.
Maintain accounts each customer holds.
Correct Answer(s)
B. Maintain account types given to customers. C. Maintain all calls received from a customer
Explanation The possible options for Pega to be a System of Record include maintaining account types given to customers and maintaining all calls received from a customer. These options involve storing and managing important data related to customer accounts and interactions. By maintaining account types, Pega can track and update the types of accounts assigned to each customer. Similarly, by maintaining all calls received from a customer, Pega can keep a record of all communication and interactions with the customer. These options highlight the importance of Pega as a system for managing and organizing crucial customer information.
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50.
When are data pages created?
A.
When case created
B.
When Assignment Started
C.
When they are first accessed
D.
All of the above
Correct Answer
C. When they are first accessed
Explanation Data pages are created when they are first accessed. This means that when a user or system tries to retrieve or manipulate data from a data page, the page is created at that moment. This approach helps optimize memory usage by only creating data pages when they are actually needed, rather than creating them in advance or when a case is created or an assignment is started.
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