QMS Internal Audit Exam

 In ISO 9001:2008, your company must :-

• A.

  Identify the processes and calibrate the measuring devices

• B.

  Identify the processes and calibrate the measuring equipment

• C.

  Determine the processes and calibrate/verify the measuring equipment

• D.

  Determine the processes and verify the measuring equipment

In what clause is the requirement for conducting Internal Audit specified?

• A.

  Quality Management System

• B.

  Product Realization

• C.

  Both of the above

• D.

  None of the above

An authentic audit programme requires:

• A.

  All the auditors to have been nominated by their HODs

• B.

  Q A personnel to carry out the audits

• C.

  Auditing by a third party at least annually

• D.

  Endorsement/Approval of top management for an independent and formal audit

Regularly scheduled audits should be implemented when: 

• A.

  Significant changes are made in functional areas of the quality system such as a major reorganisation

• B.

  It is suspected that service to customers is in jeopardy due to quality system nonconformities

• C.

  Review indicates that previously unsuspected areas of the organisation may be contributing to problems

• D.

  Any of the situations above arises

 To eliminate detected nonconformities and their causes,

• A.

  Necessary correction and corrective actions shall be taken by Management Representative.

• B.

  Necessary correction and corrective actions shall be taken by Management Responsible for the section

• C.

  Necessary activities and corrective actions are taken by Management Responsible for the section

In preparing for an audit, one of the key points in an audit team selection is:

• A.

  Selecting all qualified Lead Assessors

• B.

  Ensuring one of the auditors is in a senior management position

• C.

  Selecting auditors who are independent of the area to be audited.

• D.

  Having the team leaders choose the people they like to work with

In deciding that non-compliance exists, list out three important issues an auditor must bear in mind

In a Food manufacturing company, while auditing the Quality Assurance Manager, it was discovered that the procedure for control of non conforming products is also being used for corrective action. Indicate your opinion with reference to applicable clause(s) of the ISO 9001:2008 Standard.  

Busco Pharmaceuticals Limited, located in Agbara, Ogun state, with its own Management team, is implementing Quality Management System. The company is a subsidiary of Busco Group of Companies. The Management Representative is a member of the Board of Directors for the Group and his main operations are in Lagos.   Is there a non conformity? If so, structure a non conformity statement with reference to applicable clause(s) of the ISO 9001:2008 Standard

The H. R. Manager of ABC Transport Company presented his training schedule for the year, drawn from the past year’s appraisal. However, not all personnel were listed on the schedule. Comment with reference to the ISO 9001:2008 requirements

In a drink manufacturing company, the control over the filling equipment covers only the Temperature and Pressure Gauges. Discuss with reference to applicable clause(s) of the ISO 9001:2008 Standard.  

Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:Departmental quality objective not measurable

Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The distribution list not in page (iii) as indicated on the table of content

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:No records of quarterly activities reports as indicated in the job description

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The report of stock reconciliation for the months of March and April, 2008 not available.

Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There was no evidence of management decision to phase out product X.

Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The non-conformities on the internal audit of 18/06/08 (1a) were not closed out.

Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The organogram did not include the Credit Control Manager as direct report to the Finance Directoras in actual practice  

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There is no documented evidence that letters are sent to clients who exceeded their facility limit of thirty days as stated on the credit procedure

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The need for the input of site managers in the preparation of sales budget was not covered in the departmental manual

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:Awareness/training records not easily retrievable

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There was no evidence that the Market testing exercise proposed for July was postponed

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There was no evidence that daily sales report was collected from Area sales offices on 11th July, 2008.

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:Internal audit was not carried out this year in the office of NSM

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The obsolete vendors list not marked or removed from the registered vendors file.

  Below is a non-conformity statement taken at an audit. Indicate the category – major or minor for the statement and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:Loladson Consultant used by the quality control laboratory as an external analyst not on the approved vendors list.