Module 4: Shipping Quiz
Test your knowledge of Module 4: Shipping. Good luck!
- 1.
How does Buy Costumes determine the shipping cost for an order?
- A.
Total dollar amount of the order
- B.
Destination of the order
- C.
Total weight of the order
- D.
Based entirely on delivery date
Correct Answer
C. Total weight of the orderExplanation
Buy Costumes determines the shipping cost for an order based on the total weight of the order. The heavier the order, the higher the shipping cost will be. This is a common practice in the shipping industry, as heavier packages require more resources and effort to transport. The total weight of the order is used as a factor to calculate the shipping cost, ensuring that customers are charged appropriately based on the size and weight of their order.Rate this question:
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- 2.
How does Celebrate Express determine the shipping cost of an order?
- A.
Total weight of the order
- B.
Based entirely on delivery date
- C.
It's a flat rate from UPS
- D.
Total dollar amount of the order
Correct Answer
D. Total dollar amount of the orderExplanation
Celebrate Express determines the shipping cost of an order based on the total dollar amount of the order. This means that the shipping cost will vary depending on how much the customer spends on their purchase.Rate this question:
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- 3.
How will a customer know when their package will arrive?
- 4.
What information is not reflected in the guarantee dates for Alaska and Hawaii?
- 5.
What is a guaranteed promise date for domestic packages?
- A.
The date by which the package with leave our distribution center
- B.
The date by which the order will be processed
- C.
The date by which the package will be delivered to the customer's doorstep
- D.
None of the above
Correct Answer
C. The date by which the package will be delivered to the customer's doorstepExplanation
The guaranteed promise date for domestic packages refers to the date by which the package will be delivered to the customer's doorstep. This means that the package is guaranteed to arrive at the customer's location by this specified date. The other options mentioned, such as the date of leaving the distribution center or the date of order processing, are not necessarily indicative of the package's actual delivery date.Rate this question:
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- 6.
How will a customer know they are being charged an oversized handling fee? Choose all that apply.
- A.
Once the order is submitted
- B.
A red icon will appear by the product
- C.
The handling charge will be mentioned in the product description
Correct Answer(s)
B. A red icon will appear by the product
C. The handling charge will be mentioned in the product descriptionExplanation
The customer will know they are being charged an oversized handling fee because a red icon will appear by the product and the handling charge will be mentioned in the product description.Rate this question:
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- 7.
BuyCostumes and Celebrate Express ship to army bases.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
BuyCostumes and Celebrate Express ship to army bases. This statement is true. Both BuyCostumes and Celebrate Express are online retailers that specialize in costumes and party supplies. They offer shipping services to various locations, including army bases. This allows military personnel and their families to access their products and services conveniently, regardless of their location.Rate this question:
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- 8.
What do cut off times signify for the customer?
- A.
The time of day the guaranteed promise date changes
- B.
The time of day the distribution center closes
- C.
When the orders can no longer be placed for the day
- D.
Break time for the call center
Correct Answer
A. The time of day the guaranteed promise date changesExplanation
Cut off times signify the specific time of day when the guaranteed promise date changes for the customer. It is the deadline by which orders must be placed in order to receive the guaranteed delivery date. After the cut off time, the guaranteed promise date for the customer's order will be updated to the next available date.Rate this question:
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- 9.
What carriers do we contract with for delivery? Choose all that apply.
- A.
The United States Postal Service
- B.
UPS
- C.
FedEx
- D.
Canada Post
- E.
Australia Post
Correct Answer(s)
A. The United States Postal Service
B. UPS
D. Canada Post
E. Australia PostExplanation
The question asks for the carriers that the company contracts with for delivery. The correct answer includes the United States Postal Service, UPS, Canada Post, and Australia Post. These are all well-known and reputable delivery services that the company has established contracts with to handle its delivery needs.Rate this question:
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- 10.
Which orders get a guaranteed delivery date?
- A.
Domestic orders
- B.
International orders
- C.
All orders
- D.
Only orders with Express and Premium service
Correct Answer
A. Domestic ordersExplanation
Domestic orders get a guaranteed delivery date. This means that when customers place an order within the same country, they can expect their package to be delivered on a specific date. This guarantee does not apply to international orders, which may be subject to longer shipping times and customs delays. Additionally, the guarantee does not apply to all orders, as there may be certain exceptions or restrictions depending on the specific circumstances. Finally, the guarantee only applies to orders with Express and Premium service, indicating that standard shipping may not have a guaranteed delivery date.Rate this question:
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- 11.
Which of the following most impacts guarantee dates? Choose 2 answers.
- A.
Cut off times
- B.
Shipping methods
- C.
Size of items
- D.
Total amount of the order
Correct Answer(s)
A. Cut off times
B. Shipping methodsExplanation
Cut off times and shipping methods are the two factors that most impact guarantee dates. Cut off times refer to the deadline for placing an order in order to ensure it is processed and shipped on the same day. Shipping methods determine how quickly the order will be delivered, with faster methods typically resulting in shorter guarantee dates. The size of items and total amount of the order may affect shipping costs or packaging requirements, but they do not directly impact guarantee dates.Rate this question:
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- 12.
A Canadian customer calls us 4 days before their event. They want to place an order, using UPS Express Saver. What do you do?
- A.
Tell the customer how stupid they are for ordering so late.
- B.
Place the order and provide a guaranteed delivery date.
- C.
Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.
Correct Answer
C. Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.Explanation
It is important to acknowledge the customer's request and assist them in placing the order. However, it is also necessary to inform the customer about the potential challenges with international orders, specifically related to customs. This ensures transparency and manages the customer's expectations regarding the delivery date.Rate this question:
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- 13.
If there is a ___ or ___ in the tracking number, then the package will be delivered by the post office. Choose 2 answers.
- A.
PT
- B.
XX
- C.
YW
- D.
PO
Correct Answer(s)
A. PT
C. YWExplanation
If the tracking number contains either "PT" or "YW", it indicates that the package will be delivered by the post office.Rate this question:
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- 14.
You can place an order for a customer and use ShopRunner as a shipping option.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because ShopRunner is not a shipping option that can be used to place an order for a customer. ShopRunner is a membership program that provides free two-day shipping and returns for participating online retailers, but it is not a shipping option itself.Rate this question:
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- 15.
All personalized photo items take an additional 1-2 business days to ship (which is automatically factored into the guaranteed delivery date) with the exception of the:
- A.
Invitations
- B.
Photo banner
- C.
Plates
- D.
Favor boxes
Correct Answer
B. pHoto bannerExplanation
The given answer "photo banner" is the exception because it does not take an additional 1-2 business days to ship like the other personalized photo items. This means that the photo banner will be shipped within the regular shipping timeframe and will not cause any delay in the guaranteed delivery date.Rate this question:
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Current Version
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Mar 19, 2023Quiz Edited by
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Jun 22, 2011Quiz Created by
Anina