Teller Training: "Graduation Quiz"
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Are you ready for a fun learning quiz? Our ' Teller training: "Graduation quiz' measures the test taker's ability to provide quality customer service, understand the role of a teller, respond to bank security issues, deliver bank services, process transactions, & handle cash and checks. Do you think you can do these things in an orderly manner? Why not take the quiz & find it out? This well-researched quiz will test your customer service knowledge! You are expected to read & answer all the questions carefully. Make sure to pick the right option. We hope you have a great time Read morelearning! Have fun!
- 1.
What is the appropriate way of greeting the customer?
- A.
Hi, how are you doing?
- B.
Good morning, Mr. Alani. How can I help you today?
- C.
Good morning, Mr. Alani. How are you today?
- D.
What's going on, Mr. Alani. How can I help you today?
Correct Answer
B. Good morning, Mr. Alani. How can I help you today?Explanation
The appropriate way of greeting the customer is by using a polite and respectful greeting, such as "Good morning, Mr. Alani." This greeting shows professionalism and acknowledges the customer's presence. Asking "How can I help you today?" further demonstrates a willingness to assist the customer with their needs.Rate this question:
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- 2.
What product would you recommend to a customer who carries excessive valuables in a briefcase?
- A.
Personal checking account.
- B.
Safe deposit box.
- C.
Personal savings account.
- D.
There is no suitable product for this purpose.
Correct Answer
B. Safe deposit box.Explanation
A safe deposit box is the most suitable product for a customer who carries excessive valuables in a briefcase. A personal checking account and personal savings account are not designed to store physical valuables securely. Additionally, the statement "There is no suitable product for this purpose" is incorrect, as a safe deposit box provides a secure and protected location for valuable items.Rate this question:
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- 3.
How should tellers act during a robbery?
- A.
Attack the robber immediately.
- B.
Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.
- C.
Cause chaos and call a security.
- D.
Alert the entire bank. You want the robber to know he has been spotted.
Correct Answer
B. Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.Explanation
During a robbery, it is important for tellers to remain calm. This is because by staying calm, they can encourage the robber to mirror their behavior and not become more nervous or agitated. Upsetting or antagonizing the robber may escalate the situation and put everyone's safety at risk. Therefore, remaining calm is the best approach to handle a robbery and ensure a peaceful resolution.Rate this question:
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- 4.
Whose safety is the first concern in the event of a fire?
- A.
People.
- B.
Assets.
- C.
Both people and assets.
- D.
Teller's own.
Correct Answer
A. People.Explanation
The first concern in the event of a fire is the safety of people. This includes both employees and customers who may be present in the building. The priority is to ensure that everyone is safely evacuated and out of harm's way. While assets such as property and equipment are important, they can be replaced, whereas the safety and well-being of individuals cannot be compromised. Therefore, the correct answer is people.Rate this question:
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- 5.
Money orders, cashier’s checks, traveler’s checks, and certified checks are non-negotiable products rarely guaranteed by banks.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Money orders, cashier's checks, traveler's checks, and certified checks are negotiable products that are commonly guaranteed by banks. These financial instruments are widely accepted and can be used as a secure form of payment. Therefore, the statement that these products are non-negotiable and rarely guaranteed by banks is incorrect.Rate this question:
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- 6.
Bond interest is usually not exempt from state, local, and property taxes.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Bond interest is usually exempt from state, local, and property taxes. This means that individuals who earn interest from bonds are not required to pay taxes on that income at the state, local, or property level. This exemption is often seen as an incentive for individuals to invest in bonds and can make them a more attractive investment option. However, it is important to note that there may be exceptions to this general rule, and it is always advisable to consult with a tax professional or financial advisor for specific tax advice.Rate this question:
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- 7.
At least how many endorsements appear on the back of every check?
- A.
One (payee)
- B.
Two (payee, depositary bank)
- C.
Three (payee, depositary bank, and collecting and returning bank)
- D.
Four ( Payee , customer, depositary band and collecting bank)
Correct Answer
C. Three (payee, depositary bank, and collecting and returning bank)Explanation
Every check typically has three endorsements on the back: the payee's endorsement, the endorsement of the depositary bank, and the endorsement of the collecting and returning bank. These endorsements are necessary for the check to be processed and the funds to be transferred correctly.Rate this question:
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- 8.
Regulation CC says that the fact that deposits may not be available for immediate withdrawal must be clearly posted at automated teller machines (ATM).
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Regulation CC requires that the information regarding the availability of deposits for immediate withdrawal must be clearly displayed at ATMs. This means that banks are obligated to inform customers about any potential delays in accessing their deposited funds. Therefore, the statement "True" accurately reflects the requirement outlined in Regulation CC.Rate this question:
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- 9.
If the cash transaction exceeds $ 10,000, the teller needs to complete government required documentation for large cash transactions, the so-called CURRENCY TRANSACTION REPORT (CTR).
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If a cash transaction exceeds $10,000, the teller is required to complete a CURRENCY TRANSACTION REPORT (CTR) as mandated by the government. This report is necessary for large cash transactions and helps to monitor and prevent illegal activities such as money laundering. Therefore, the statement is true.Rate this question:
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- 10.
Where does the watermark appear on a bill?
- A.
On the back of the bill.
- B.
On the right of the portrait on the face of the bill.
- C.
On the left of the portrait on the face of the bill.
- D.
On the center of the bill
Correct Answer
B. On the right of the portrait on the face of the bill.Explanation
The watermark on a bill appears on the right of the portrait on the face of the bill. This is a security feature used to prevent counterfeiting. The watermark is a faint image or pattern that is embedded into the paper itself and can be seen when held up to the light. Placing the watermark on the right of the portrait helps to ensure its visibility and authenticity.Rate this question:
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- 11.
Even though you may hold the bill up to the light, you wont be able to see a security thread.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement mentions that even if you hold the bill up to the light, you won't be able to see a security thread. However, this is incorrect. Security threads are embedded within currency bills and can be seen when held up to the light. Therefore, the correct answer is False.Rate this question:
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- 12.
Your customer gives you a check for $150.00. He also gives you a deposit slip listing the check and $20.00 cash back, leaving $130.00 as the deposit amount. What are the credits in this transaction?
- A.
Check for $150.00
- B.
Deposit slip for $130 and cash-out ticket for $20
- C.
Deposit slip for $130 and cash-out ticket for $20 and check for $150.00
- D.
Bounced check of $150.00
Correct Answer
B. Deposit slip for $130 and cash-out ticket for $20Explanation
The credits in this transaction are the deposit slip for $130 and the cash-out ticket for $20. This means that $130 is being deposited into the account and $20 is being withdrawn as cash.Rate this question:
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- 13.
Check has to be made in writing to be negotiable.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A negotiable instrument is a document that guarantees the payment of a specific amount of money. In order for a check to be negotiable, it must meet certain requirements, one of which is that it has to be made in writing. This means that a check cannot be oral or electronic, it must be written on paper. Therefore, the statement "Check has to be made in writing to be negotiable" is true.Rate this question:
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- 14.
A __________ is a negotiable instrument that instructs a bank to pay a specific amount of money to a designated person or entity.
Correct Answer
Check, checkExplanation
Checks are commonly used for making payments and transferring funds between individuals and businesses. They provide a written record of the transaction and offer a level of security as they require the payee's endorsement for cashing or depositing. Tellers need to be familiar with different types of checks, endorsement procedures, and check cashing policies to ensure accurate and secure processing of transactions.Rate this question:
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jan 10, 2025Quiz Edited by
ProProfs Editorial Team -
Aug 06, 2012Quiz Created by
Sarka
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