1.
Which of the following is not a possible upgrade?
Correct Answer
B. Windows Me to Windows 2000
Explanation
Because Windows Me was released after Windows 2000, the Setup program doesn't know about the particulars of Windows Me and therefore can't upgrade.
2.
What is the first step when installing Windows onto a system that doesn't already have a functioning operating system?
Correct Answer
B. Partitioning
Explanation
New disk drives or PCs with no OS need to have two critical functions performed on them before they can be used: partitioning and formatting.
3.
Which of the following is/are performed by formatting the hard drive? (Choose all that apply.)
Correct Answer(s)
A. Formatting scans the surface of the hard-drive platter to find bad spots and marks the areas surrounding a bad spot as bad sectors.
B. Formatting lays down magnetic tracks in concentric circles.
C. The tracks are split into pieces of 512 bytes called sectors.
D. Formatting creates a File Allocation Table that contains information about the location of files.
Explanation
Formatting does all of the listed processes.
4.
The program that performs an upgrade from Windows 9x to Windows 2000 is called ___________.
Correct Answer
C. WINNT.EXE
Explanation
The program that performs an upgrade from Windows 9x to Windows 2000 in WINNT.EXE. To upgrade from a 32-bit OS such as Windows NT, you would use WINNT32.EXE.
5.
Where is the best place to find Windows hardware compatibility information?
Correct Answer
C. Microsoft website
Explanation
Although D might seem like a good answer (and you might find the information), the best (and most current) place to find hardware compatibility information for Windows is the Microsoft Hardware Compatibility List on the Microsoft website.
6.
You've successfully completed an upgrade to Windows 2000 Professional. Several days later, you add your old printer, using the driver that originally came with it. Now the printer, which has never had a problem, won't print. What do you need to do to fix the problem?
Correct Answer
B. Your printer driver is out of date. Contact the vendor or visit its website for an updated driver.
Explanation
When installing a printer, or any hardware device for that matter, you must always be sure to have an updated driver. Many device problems originate with out-of-date hardware drivers.
7.
Which of the following methods correctly adds new hardware to a Windows 2000 system if Plug and Play does not work? (Select all that apply.)
Correct Answer(s)
B. Choose Start -> Settings -> Control Panel and then double-click the Add/Remove Hardware icon.
D. On the Desktop, double-click the My Computer icon, double-click the Control Panel icon, and then double-click the Add/Remove Hardware icon.
Explanation
Plug and Play will automatically detect new hardware and install the proper software. If it is not successful, you can use the Add/Remove Hardware Wizard.
8.
Plug and Play includes a troubleshooting wizard on which operating system?
Correct Answer
D. Windows 2000
Explanation
The Add New Hardware Wizard in Windows 2000/XP can also be used to add new hardware and update drivers for existing hardware.
9.
Which version of Windows does not come with a disk-defragmentation utility?
Correct Answer
B. NT
Explanation
Windows NT does not come with a version of either DEFRAG or Disk Defragmenter. All other versions of Windows include some kind of disk-defragmentation utility.
10.
The ____________ is hard-drive space in which idle pieces of programs are placed, while other active parts of programs are kept in or swapped into main memory.
Correct Answer
A. Swap file
Explanation
A swap file is a file used for virtual memory. It is where the information that was swapped from main memory resides on the hard disk. It's also referred to as a page file or paging file.
11.
Where do Windows 2000 and Windows XP keep the disk cache settings?
Correct Answer
C. Registry
Explanation
The settings for LargeSystemCache are located in the Windows Registry.
12.
Which utility that comes with Windows 2000 Professional is used to create an image of an existing computer for network installation?
Correct Answer
B. Sysprep
Explanation
The sysprep utility comes with Windows 2000 Professional (and Windows XP), and is used to make an image of a computer. Ghost is a third-party utility made by Norton. Sysimage is not a known Windows utility, and RIS only comes with Server operating systems.
13.
How do you start the Disk Defragmenter program in Windows 2000?
Correct Answer
C. Start -> Programs -> Accessories -> System Tools -> Disk Defragmenter
Explanation
To start the Disk Defragmenter program in Windows 2000, you need to go to the Start menu, then navigate to Programs, Accessories, and finally System Tools. From there, you can select the Disk Defragmenter option to open the program.
14.
The name of the swap file is _____________ in Windows 2000/XP.
Correct Answer
B. PAGEFILE.SYS
Explanation
The name of the virtual memory swap file is PAGEFILE.SYS
15.
If you have 256MB of RAM in a Windows 2000 machine, what is the minimum recommended size for the swap file?
Correct Answer
C. 384MB
Explanation
The minimum recommended swap-file size under Windows 2000 is 1.5 times the amount of physical RAM.
16.
Which of the following is not a common location for Windows temporary files?
Correct Answer
D. None of the above.
Explanation
All of the listed options are common places where Windows temporary files are located.
17.
Which of the following operations requires a system reboot? (Select all that apply.)
Correct Answer(s)
B. Decreasing the swap-file size in Windows 2000
D. Decreasing the swap-file size in Windows XP
Explanation
Windows 2000 and XP require a reboot only when you decrease the size of the swap file.
18.
In Windows XP, where can you check to see the location of where your temporary files are being stored?
Correct Answer
A. System control panel, Advance tab, Environment Variables button
Explanation
In Windows XP, you can check the location of where your temporary files are being stored by accessing the System control panel. From there, you need to navigate to the Advance tab and click on the Environment Variables button. This will allow you to view and modify the variables related to your system's environment, including the location of the temporary files.
19.
You have a computer running Windows 98 that you want to upgrade to a more current operating system. It is a Pentium 166 with 128MB of RAM and has 2GB of free hard disk space. Which of the following can you upgrade to?
Correct Answer
A. Windows 2000 only
Explanation
With the hardware in your system, you can upgrade only to Windows 2000. Windows XP requires at least a 233MHz processor.