1.
Which of the following manages hardware; runs applications; provides an interface for users; and stores, retrieves, and manipulates files?
Correct Answer
D. Operating system
Explanation
The operating system manages hardware by controlling and coordinating the various components of a computer system. It runs applications by providing a platform for them to execute and interact with the hardware. It also provides an interface for users to interact with the computer system, allowing them to perform tasks and access resources. Additionally, the operating system is responsible for storing, retrieving, and manipulating files, providing a file system that organizes and manages data on storage devices.
2.
Which of the following is an upgrade from Windows 2000 and provides added support for multimedia and networking technologies?
Correct Answer
B. Windows XP
Explanation
Windows XP is the correct answer because it is an upgrade from Windows 2000 and provides added support for multimedia and networking technologies. Windows NT is not an upgrade from Windows 2000, Windows Me is not known for its multimedia and networking support, and Mac OS X is not a Windows operating system.
3.
Which of the following operating system has been used in troubleshooting OS failures?
Correct Answer
D. DOS
Explanation
DOS (Disk Operating System) has been used in troubleshooting OS failures. DOS is a command-line operating system that was commonly used in early personal computers. It provides direct access to the hardware and allows users to execute commands and troubleshoot system issues. Unlike Windows XP, Windows Me, and Windows 3.1, which are graphical user interface-based operating systems, DOS is specifically designed for troubleshooting and system maintenance purposes.
4.
What is the first Windows OS to allow multiple users to log on simultaneously to the OS, each with their own applications open?
Correct Answer
C. Windows XP
Explanation
Windows XP was the first Windows operating system to allow multiple users to log on simultaneously to the OS, each with their own applications open. This feature, known as Fast User Switching, enabled users to switch between different user accounts without needing to log out or close any applications. This was a significant improvement in terms of user convenience and productivity, as it allowed for a seamless transition between different user sessions on the same computer.
5.
Which of the following is a major update or fix to an OS occasionally released by Microsoft?
Correct Answer
A. Service pack
Explanation
A service pack is a major update or fix to an operating system that is occasionally released by Microsoft. It typically includes a collection of updates, bug fixes, security patches, and new features that have been developed since the release of the original operating system. Service packs are important for keeping the operating system up to date and ensuring that it remains secure and stable. They are usually released at regular intervals and can be installed to enhance the performance and functionality of the operating system.
6.
The Windows operating system uses which of the following, to keep hardware and software configuration information, user preferences, and application settings that are used when the OS is first loaded?
Correct Answer
B. Registry
Explanation
The correct answer is Registry. The Windows operating system uses the Registry to store hardware and software configuration information, user preferences, and application settings that are used when the OS is first loaded. The Registry acts as a centralized database where Windows can access and modify this information, allowing for efficient management and customization of the operating system.
7.
A file extension identifies which of the following?
Correct Answer
A. File type
Explanation
A file extension is a set of characters that follows the last period in a file name and identifies the type of file. It helps the operating system and software programs determine how to open and handle the file.
8.
Which of the following is the primary Windows tool that can be used when solving problems with hardware?
Correct Answer
D. Device Manager
Explanation
Device Manager is the primary Windows tool that can be used when solving problems with hardware. It allows users to view and manage the hardware devices installed on a computer, including updating drivers, disabling or enabling devices, and troubleshooting device issues. By accessing Device Manager, users can identify and resolve hardware-related problems, such as driver conflicts, device errors, or hardware malfunctions. This tool is essential for maintaining and troubleshooting hardware components in a Windows operating system.
9.
Different versions of Unix or Linux are sometimes called _________________?
Correct Answer
D. Distributions
Explanation
Different versions of Unix or Linux are sometimes called distributions. This is because these operating systems are often packaged and distributed in different variations, each with its own set of features, applications, and configurations. These distributions can include popular ones like Ubuntu, Fedora, and Debian, among others. Each distribution may have its own unique characteristics and target different user groups or purposes.
10.
________________________ are small programs stored on the hard drive that tell the computer how to communicate with a specific hardware device such as a printer, network card, or modem.
Correct Answer
A. Device drivers
Explanation
Device drivers are small programs stored on the hard drive that enable the computer to interact with specific hardware devices. These drivers act as intermediaries between the operating system and the hardware, allowing the computer to understand and utilize the functionalities of devices like printers, network cards, or modems. They provide the necessary instructions and protocols for the proper communication and functioning of these hardware components.
11.
Which of the following is NOT an available option for launching an application?
Correct Answer
D. Use System Restore
Explanation
System Restore is not an available option for launching an application. System Restore is a feature in Windows that allows users to revert their computer's state to a previous point in time, usually to fix system issues or recover from software errors. It is not used for launching applications, but rather for restoring the system to a previous state. The other options listed (Start menu, Search box, Windows Explorer or the Computer window) are all valid methods for launching applications in Windows.
12.
What is normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others?
Correct Answer
C. Taskbar
Explanation
The taskbar is normally located at the bottom of the Windows desktop. It displays information about open programs and provides quick access to others. It typically contains the Start button, system tray, and shortcuts to frequently used applications. The taskbar is an essential component of the Windows operating system, allowing users to easily navigate between different programs and access important system functions.
13.
What does every OS use to organize a hard drive, optical drive, floppy disk, or USB drive?
Correct Answer
B. Directories, subdirectories, and files
Explanation
Every operating system (OS) uses directories, subdirectories, and files to organize storage devices such as hard drives, optical drives, floppy disks, or USB drives. Directories act as containers for organizing files and subdirectories, allowing users to categorize and access data efficiently. Subdirectories can be nested within other subdirectories, creating a hierarchical structure for better organization. Files contain the actual data and information stored on the storage devices. By utilizing directories, subdirectories, and files, the OS enables users to easily navigate and manage their data on various storage mediums.
14.
When you refer to a drive, directories, and subdirectories that are pointing to the location of a file, as in C:\Data\Business\Letter.docx, what are the drive, directories, and so on called?
Correct Answer
A. Path
Explanation
When referring to a drive, directories, and subdirectories that lead to the location of a file, such as C:\Data\Business\Letter.docx, it is called a path. A path provides the specific route or location of a file within the file system hierarchy. In this case, "C:" represents the drive, "Data" and "Business" represent the directories, and "Letter.docx" represents the file. The path helps to navigate and locate files within the file system structure.
15.
Using Explorer or the Computer window, you can view and change the properties assigned to a file. What are these properties called?
Correct Answer
C. File attributes
Explanation
Using Explorer or the Computer window, you can view and change the properties assigned to a file. These properties are called file attributes.
16.
Which of the following is a window containing several small utility programs called applets that are used to manage hardware, software, users, and the system?
Correct Answer
B. Control Panel
Explanation
The Control Panel is a window containing several small utility programs called applets that are used to manage hardware, software, users, and the system. It provides a centralized location for users to access various settings and configurations on their computer. Users can customize their display settings, manage devices, uninstall programs, set up network connections, and perform other administrative tasks through the Control Panel. It is an essential tool for managing and maintaining the overall functionality of the system.
17.
Which of the following gives a wealth of information about installed hardware and software?
Correct Answer
D. System Information Utility
Explanation
The System Information Utility provides a wealth of information about installed hardware and software. It gives detailed information about the computer's hardware components, such as the processor, memory, storage devices, and network adapters. It also provides information about the operating system, installed software, and drivers. This utility is commonly used to troubleshoot hardware and software issues, as it allows users to identify the specific components and versions installed on their system. It is a useful tool for system administrators and advanced users who need comprehensive information about their computer's configuration.
18.
With a ____________ interface, you type commands to tell the OS to perform operations. Computer technicians who are good typists and are very familiar with DOS-like commands often prefer this kind of OS interface.
Correct Answer
C. Command-driven
Explanation
A command-driven interface requires the user to type commands in order to perform operations on the operating system. This type of interface is often preferred by computer technicians who are proficient in using DOS-like commands and are skilled typists. It allows for precise control and flexibility in executing commands, making it suitable for advanced users who prefer a text-based approach to interacting with the operating system.
19.
With an icon-driven interface, sometimes called a(n) ____________________, you perform operations by clicking icons (or pictures) on the screen.
Correct Answer
A. GUI
Explanation
The correct answer is GUI. GUI stands for Graphical User Interface, which is an icon-driven interface where operations are performed by clicking on icons or pictures on the screen. This type of interface is user-friendly and visually appealing, allowing users to interact with software or applications easily.
20.
Another name for a logical drive is volume.
Correct Answer
A. True
Explanation
A logical drive is a partition or section of a physical hard drive that is treated as a separate entity by the operating system. It is often referred to as a volume because it represents a distinct storage space that can be formatted and assigned a drive letter. Therefore, the statement that another name for a logical drive is volume is correct.
21.
CPU's operate in one of a possible how many modes?
Correct Answer
B. 3
Explanation
CPU's operate in three different modes.
22.
Emptying the Recycle Bin will free up your disk space. Files and folders sent to the Recycle Bin are not really deleted until you empty the bin.
Correct Answer
A. True
Explanation
Emptying the Recycle Bin frees up disk space because when files and folders are sent to the Recycle Bin, they are not permanently deleted from the computer's storage. Instead, they are moved to a temporary location where they can be restored if needed. Only when the Recycle Bin is emptied, the files and folders are permanently deleted and the disk space they occupied is made available for new data. Therefore, the statement is true.
23.
In some troubleshooting situations, the mouse is not usable. At those times, knowing the ___________ can get you out of a jam.
Correct Answer
B. Keystroke shortcuts
Explanation
In some troubleshooting situations, when the mouse is not usable, knowing the keystroke shortcuts can be beneficial. Keystroke shortcuts are combinations of keys that perform specific functions and allow users to navigate and perform tasks on a computer without using a mouse. These shortcuts can help users efficiently navigate through menus, switch between applications, perform actions, and access various features. Therefore, having knowledge of keystroke shortcuts can help users overcome the inconvenience of a non-functional mouse and continue using their computer effectively.
24.
Every OS is composed of two main internal components: a shell portion to interact with users, and applications and a _____________ portion to interact with hardware.
Correct Answer
D. Kernel
Explanation
The correct answer is "Kernel." The kernel is responsible for interacting with the hardware of the computer system. It manages the system's resources and allows the software applications to communicate with the hardware effectively. The kernel acts as a bridge between the hardware and the software, ensuring that they can work together seamlessly. While the shell portion and applications handle the user interface and software functionalities, the kernel handles the low-level operations and hardware interactions.
25.
An OS manages files and folders using a file system. Two Windows file systems are FAT and ____________.
Correct Answer
B. NTFS
Explanation
The correct answer is NTFS. NTFS stands for New Technology File System and is a file system used by Windows operating systems. It offers improved performance, security, and reliability compared to the older FAT file systems. NTFS supports larger file sizes, better file compression, and more advanced features such as file and folder permissions.
26.
Mac OS X provides superior Plug and Play capabilities and better support
for multitasking.
Correct Answer
A. True
Explanation
Mac OS X provides superior Plug and Play capabilities and better support for multitasking. This means that when you connect a new device to a Mac computer, it will automatically recognize and configure the device without requiring any manual installation of drivers or software. Additionally, Mac OS X allows users to run multiple applications simultaneously, efficiently managing system resources and enabling smooth multitasking. Therefore, the statement is true.
27.
Which one of the following is NOT a type of software?
Correct Answer
D. Device Manager
Explanation
Device Manager is not a type of software. It is a component of the Microsoft Windows operating system that allows users to view and control the hardware devices connected to their computer. While BIOS, device drivers, and operating systems are all types of software, Device Manager is a tool within the operating system that manages and monitors these software and hardware components.
28.
The Control Panel in Windows would be most similar to ______________on a
Mac.
Correct Answer
B. System Preferences
Explanation
The Control Panel in Windows and System Preferences on a Mac are both settings and configuration tools that allow users to customize their operating system. They provide access to various options and features, allowing users to adjust system settings, manage devices, and personalize their user experience. Therefore, System Preferences on a Mac is the most similar to the Control Panel in Windows.
29.
From the Windows desktop, you can launch programs from the Start menu, a
shortcut icon on the desktop, the Run dialog box, Windows Explorer, or
My Computer.
Correct Answer
A. True
Explanation
The statement is true because from the Windows desktop, there are multiple ways to launch programs such as using the Start menu, clicking on shortcut icons on the desktop, using the Run dialog box, accessing programs through Windows Explorer, or opening them through My Computer. These options provide users with flexibility and convenience in accessing and launching programs on their Windows desktop.
30.
The Windows System Tray contains quick launch icons.
Correct Answer
B. False
Explanation
The Windows System Tray does not contain quick launch icons. The System Tray, also known as the notification area, is located on the right side of the taskbar and typically displays system icons, such as the clock, volume control, network status, and notifications from various applications. Quick launch icons, on the other hand, are shortcuts to frequently used programs and are typically found on the taskbar itself, not in the System Tray.