Orientation Test

1. What is the hair requirement for females?

Hair must not fall below midpoint of collar

Long hair must be worn in a French braid

None of the above

2. Taking good care of items that belong to another and that have been entrusted to us is an example of good stewardship.

True

False

3. What are the elements of Operational Excellence?

Bagstuffing, Point of Purchase and Merchandising

Proactive, Add On and Upgrade

Taste of Food, Cleanliness of Restaurant, Speed of Service and Attentive and Courteous Team Members

Food, People, Cows and Influence

4.

When answering a complaint by phone, all the same steps of the L.A.S.T. model apply.

True

False

5. Male Team Members should wear solid white or solid black T‑shirts under all shirts.

True

False

6. Chick‑fil‑A believes that building relationships to build the business is the way to Create Raving Fans.

True

False

7. Wearing a belt and a nametag with your uniform is optional.

True

False

8. Raving Fans come more often, pay full price and tell us and others about Chick‑fil‑A.

True

False

9. What is Chick‑fil‑A's strategy to Create Raving Fans?

Execute Operational Excellence

Deliver 2nd Mile Service

Create Emotional Connections

All of the above

10. What is 2nd Mile Service?

Service that is not quite what customers expect

Going above and beyond customers’ expectations

Giving service that achieves Operational Excellence

The level of service that customers have come to expect at quick service restaurants

11. What is Chick‑fil‑A's goal for 2nd Mile Service?

Deliver the Core 4 all day, every day

Clean the Restaurant after every meal period

Every Customer on every visit experiences at least one 2nd Mile Service Behavior

Be the #1 Drive Thru in America

12. When do Team Member shirts have to be tucked in?

Only if you are wearing a button front shirt

Only if you are going to come in contact with customers

At all times (except for maternity tops)

Team Member shirts do not have to be tucked in

13. What type of shoes may be worn with your uniform?

Whatever type of shoes you already have

Brown shoes, made from 100% cotton cloth, with slip resistant rubber soles

Black shoes, constructed of leather or man made (not cloth) uppers, with slip resistant rubber soles

None of the above

14. Visible tattoos are acceptable as long as they are tasteful.

True

False

15. Facial hair, other than a neatly trimmed mustache, is unacceptable

Females may have no more than two earrings per ear, worn only in the earlobe

Dangling earrings (including hoops) are not acceptable

Males may not wear earrings

All of the above

16. When using the L.A.S.T. model, which of the following is not part of listening to the customer?

Do not try to determine the meaning of the customer’s body language, just listen to the words being spoken

Listen for how the customer wants the problem solved

Never interrupt

Politely clarify any points you do not understand

17. When a customer comes to you with a problem, you should thank the customer for _____.

Bringing the problem to your attention

Being patient as you solved the problem

The customer’s continued business

The customer’s positive attitude as you’ve worked together

All of the above

18. What type of socks must Team Members wear?

Any socks are acceptable

Males: black socks; Females: black socks, black hose or flesh toned hose

Oil resistant socks

White, 100% cotton socks

19. What do the initials in the L.A.S.T. model represent?

Listen; Apologize; Solve; Thank

Listen; Answer; Say; Tell

Listen; Analyze; Solve; Treat

None of the above

20. What is the requirement for facial hair?

Mustaches and goatees are acceptable

Any style of facial hair is acceptable as long as it is well groomed

Hair nets must be worn over beards

Facial hair, other than a neatly trimmed mustache, is unacceptable

21. What is the hair requirement for males?

Hair that falls around face must be tied back using a simple hair band

Hair must not fall below midpoint of collar

Ponytails are okay as long as they are hidden under a hat

None of the above

22. What is Chick‑fil‑A's mission?

To be America’s Best Chicken Restaurant

To be America’s Best Quick Service Restaurant

To give every customer, on every visit, adequate food at a reasonable price

To be in the top five Quick Service Restaurants

23. Who is the founder of Chick‑fil‑A?

James Sanders

Dave Thomas

Ray Kroc

Truett Cathy

Orientation Test

1. What is the hair requirement for females?

2.

What first name or nickname would you like us to use?

2. Taking good care of items that belong to another and that have been entrusted to us is an example of good stewardship.

3. What are the elements of Operational Excellence?

4. When answering a complaint by phone, all the same steps of the L.A.S.T. model apply.

5. Male Team Members should wear solid white or solid black T‑shirts under all shirts.

6. Chick‑fil‑A believes that building relationships to build the business is the way to Create Raving Fans.

7. Wearing a belt and a nametag with your uniform is optional.

8. Raving Fans come more often, pay full price and tell us and others about Chick‑fil‑A.

9. What is Chick‑fil‑A's strategy to Create Raving Fans?

10. What is 2nd Mile Service?

11. What is Chick‑fil‑A's goal for 2nd Mile Service?

12. When do Team Member shirts have to be tucked in?

13. What type of shoes may be worn with your uniform?

14. Visible tattoos are acceptable as long as they are tasteful.

15. Facial hair, other than a neatly trimmed mustache, is unacceptable

16. When using the L.A.S.T. model, which of the following is not part of listening to the customer?

17. When a customer comes to you with a problem, you should thank the customer for _____.

18. What type of socks must Team Members wear?

19. What do the initials in the L.A.S.T. model represent?

20. What is the requirement for facial hair?

21. What is the hair requirement for males?

22. What is Chick‑fil‑A's mission?

23. Who is the founder of Chick‑fil‑A?

4.

When answering a complaint by phone, all the same steps of the L.A.S.T. model apply.