The Basics Of Purging Questions!

1.

Fill In The Blank: A claim file is considered purged when it has been _________________________ from eCCAp, Claims Gateway or Claims Handling Client (CHC).

A.

Closed yet still accessed
B.

Opened
C.

Archived and cannot be accessed
D.

Denied

Correct Answer
C. Archived and cannot be accessed

Explanation
A claim file is considered purged when it has been archived and cannot be accessed. This means that the file has been stored in a secure location and is no longer available for viewing or retrieval. Archiving ensures that the file is preserved for future reference if needed, but it cannot be accessed or modified in any way. This helps to maintain data integrity and security.

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2.

How can you be sure a claim is completely purged from the system and you need to file a Purge File Request web form to assist the caller?

A.

If the claim status is ‘Closed’ in Common Claims View.
B.

If there is no Claims Associate assigned to the claim and you can still access all the activity logs on the claim.
C.

If there is no Claims Associate assigned and you cannot access the activity logs.
D.

If the loss date is over two years old.

Correct Answer
C. If there is no Claims Associate assigned and you cannot access the activity logs.

Explanation
If there is no Claims Associate assigned and you cannot access the activity logs, it indicates that the claim is completely purged from the system. This means that there is no record or trace of the claim left in the system. Therefore, in order to assist the caller and provide any necessary information or support, a Purge File Request web form needs to be filed.

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3.

When filling out the Purge File Request web form, where can you locate the purge date?

A.

Under the ‘Claims Inquiry’ tab in Common Claims View or a ‘Claim search’ in eCCAp.
B.

Claim search in CHC.
C.

Call the Help-Line for the purge date because you cannot access that information.
D.

You do not need to fill in the purge date.

Correct Answer
A. Under the ‘Claims Inquiry’ tab in Common Claims View or a ‘Claim search’ in eCCAp.

Explanation
The purge date can be located under the 'Claims Inquiry' tab in Common Claims View or through a 'Claim search' in eCCAp.

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4.

What contact time should you provide to the caller once a Purge File Request web form is submitted?

A.

Within 2 business hours.
B.

Within 2 business days.
C.

Within 5 business days.
D.

Within 7-10 business days.

Correct Answer
C. Within 5 business days.

Explanation
The correct answer is within 5 business days. This means that once a Purge File Request web form is submitted, the company should aim to provide a response or resolution within 5 business days. This timeframe allows for a reasonable amount of time for the company to process the request and take any necessary actions. It is important for the company to prioritize and address these requests within a reasonable timeframe to ensure customer satisfaction and efficient handling of the request.

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5.

If the caller already filed a Purge File Request and needs the status, where can you locate more information?

A.

Search for the claim in Common Claims View to see if the Claims Associate or activity logs are now showing.
B.

Search for the claim in CHC, including ‘All Closed Claims’ and ‘Purged Claims’, to see if the Claims Associate or activity logs are now showing.
C.

Search web forms by Form Type ‘Purge Request’, click on ‘Details’ next to the web form and look under ‘Actions Taken’.
D.

All of the above.

Correct Answer
D. All of the above.

Explanation
The correct answer is "All of the above" because each option mentioned provides a different method to locate more information about the status of a Purge File Request. The first option suggests searching for the claim in Common Claims View, which may show the Claims Associate or activity logs. The second option suggests searching for the claim in CHC, including 'All Closed Claims' and 'Purged Claims', to see if the Claims Associate or activity logs are now showing. The third option suggests searching web forms by Form Type 'Purge Request' and looking under 'Actions Taken'. Therefore, all of these options can be used to locate more information about the status of a Purge File Request.

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