2011 New Orientation Pilot

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| By Angelahedworth
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Angelahedworth
Community Contributor
Quizzes Created: 3 | Total Attempts: 1,042
| Attempts: 502
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  • 1/25 Questions

    Emergency drills ensure an emergency plan is workable.

    • True
    • False
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About This Quiz

This post test is done on day 2 of orientation for all associates. It was implemented with the new orientation on 8/22/11. Revised questions 4-6-12-13-21-24 on 11-4-2011.

Evaluation Quizzes & Trivia

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  • 2. 

    Service recovery is everyone's responsibility.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Service recovery refers to the actions taken by a company or organization to address and resolve a customer's complaint or issue. It involves acknowledging the problem, apologizing, and providing a solution or compensation. This process should not be limited to a specific department or role within the company, but rather should be embraced by all employees. By making service recovery everyone's responsibility, it ensures that all staff members are empowered to take action and provide excellent customer service, ultimately leading to customer satisfaction and loyalty.

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  • 3. 

     Respecting our customers includes asking them by what name they prefer to be addressed.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Respecting our customers includes asking them by what name they prefer to be addressed. This statement is true because addressing customers by their preferred name shows that we value and respect their individuality. It demonstrates a level of personalized service and creates a positive customer experience. By asking for their preferred name, we are acknowledging their identity and making them feel valued and heard. This simple gesture can go a long way in building strong customer relationships and fostering customer loyalty.

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  • 4. 

    Which of the following is an indicator of abuse?

    • Lack of adequate clothing

    • Lack of adequate housing

    • Lack of proper nutrition

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    All of the options listed - lack of adequate clothing, lack of adequate housing, and lack of proper nutrition - can be indicators of abuse. These conditions can suggest neglect or mistreatment, as a caregiver's failure to provide basic necessities can be a form of abuse.

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  • 5. 

    What is STAR?

    • Stop, Talk, Alleviate, Relax

    • Stop, Think, Act, Review

    • Safety, Time, Act, Review

    Correct Answer
    A. Stop, Think, Act, Review
    Explanation
    STAR stands for Stop, Think, Act, Review. This acronym is commonly used in various contexts, such as problem-solving, decision-making, and conflict resolution. The first step, "Stop," emphasizes the importance of pausing and not rushing into action. "Think" encourages individuals to consider the situation, gather information, and analyze potential options. "Act" refers to taking appropriate and deliberate action based on the previous step. Lastly, "Review" emphasizes the importance of reflecting on the outcome and evaluating the effectiveness of the chosen course of action. This process helps individuals approach situations with more thoughtfulness and increases the likelihood of making informed decisions.

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  • 6. 

    How do you turn off the water after performing hand hygiene?

    • With your elbow

    • With your hand

    • With a paper towel

    Correct Answer
    A. With a paper towel
    Explanation
    After performing hand hygiene, turning off the water with a paper towel is the correct answer. This is because using a paper towel creates a barrier between your clean hands and the potentially dirty faucet handle, preventing recontamination. By using a paper towel, you can avoid touching the faucet handle directly and maintain the cleanliness of your hands.

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  • 7. 

    This population makes up most of our site's total patient admissions.

    • Persons experiencing stroke

    • Persons experiencing heart attack

    • Elderly persons

    Correct Answer
    A. Elderly persons
    Explanation
    The correct answer is "Elderly persons." This population is the largest group of patients admitted to the site. This suggests that a significant number of elderly individuals are seeking medical care at the facility, possibly due to age-related health issues or chronic conditions. The high number of admissions from this group highlights the importance of providing specialized care and support for the elderly population.

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  • 8. 

    Linen is one of the top 10 hospital expenses.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Linen is one of the top 10 hospital expenses because hospitals require a significant amount of linen for various purposes such as bedding, gowns, towels, and drapes. Linen needs to be constantly replaced and laundered to maintain cleanliness and prevent the spread of infections. Additionally, hospitals often need to invest in high-quality, durable linen to ensure patient comfort and safety. All these factors contribute to the high cost of linen, making it one of the top expenses for hospitals.

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  • 9. 

    Who is NOT a customer?

    • Patients

    • Medical Staff

    • Other Associates

    • All of the above are customers

    Correct Answer
    A. All of the above are customers
    Explanation
    In this scenario, the statement "All of the above are customers" implies that all the mentioned groups - patients, medical staff, and other associates - are considered customers. This means that all these groups interact with the entity in question, whether it be a hospital, clinic, or any other healthcare organization, and avail their services in some capacity. Therefore, none of the mentioned groups can be excluded as customers.

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  • 10. 

    This risk drastically increases in the elderly.

    • Skin breakdown

    • Infection

    • Choking

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    As people age, their skin becomes thinner and more fragile, making them more susceptible to skin breakdown. Additionally, their immune system weakens, making them more prone to infections. As for choking, elderly individuals may have difficulty swallowing due to weakened muscles or other health conditions, increasing their risk of choking. Therefore, all of the given options - skin breakdown, infection, and choking - are risks that significantly increase in the elderly population.

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  • 11. 

    This age group experiences more falls than other age groups.

    • Middle Adult

    • Elderly

    • Infants

    Correct Answer
    A. Elderly
    Explanation
    The elderly experience more falls than other age groups due to a combination of factors. As people age, their balance and coordination may decline, making them more prone to falling. Additionally, age-related health conditions such as osteoporosis, arthritis, and vision problems can increase the risk of falls. Medications commonly taken by the elderly can also contribute to dizziness or loss of balance. Environmental factors, such as hazards in the home or uneven surfaces, can further increase the likelihood of falls. Therefore, it is not surprising that the elderly experience more falls compared to middle adults and infants.

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  • 12. 

    The online resource you use to access My PayStub, My SelfService, Education Assistance and to set up direct deposit is called HR Direct.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The online resource used to access My PayStub, My SelfService, Education Assistance, and set up direct deposit is called HR Direct. This implies that HR Direct is the correct name for the online platform that provides access to these features.

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  • 13. 

    The Advocate learning network available 24/7 for completing computer based training is called ________________.

    • STEVE

    • JEFF

    • ALEX

    Correct Answer
    A. ALEX
    Explanation
    The correct answer is ALEX because the question is asking for the name of the learning network available 24/7 for completing computer based training. Since the names STEVE and JEFF are not related to learning networks or training, the only logical option is ALEX.

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  • 14. 

    Gloves, gowns and masks can be used more than once.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Gloves, gowns, and masks are typically designed to be single-use items in healthcare settings to prevent the spread of infection. Reusing these items can increase the risk of contamination and transmission of pathogens. Therefore, it is generally recommended to use them only once and then dispose of them properly.

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  • 15. 

    You are not responsible for reporting suspected abuse and neglect.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "You are not responsible for reporting suspected abuse and neglect" is incorrect. In many jurisdictions, individuals are legally obligated to report suspected abuse and neglect, especially if they work in certain professions such as healthcare, education, or social work. Failing to report suspected abuse or neglect can have serious consequences and may be considered a breach of duty. Therefore, it is important to recognize and fulfill the responsibility of reporting any suspicions of abuse or neglect to the appropriate authorities.

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  • 16. 

    We have only one red rule which is "Time out" for every invasive procedure, every patient, every time.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that there is only one red rule in place, which is "Time out" for every invasive procedure, every patient, every time. The answer is true because it implies that regardless of the situation or patient, the "Time out" rule must always be followed. This emphasizes the importance of patient safety and ensuring that proper protocols are followed consistently for invasive procedures.

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  • 17. 

    One sign of a stroke is:

    • Clutching one's chest

    • Drooping face

    • Fever

    Correct Answer
    A. Drooping face
    Explanation
    One sign of a stroke is a drooping face. This is because during a stroke, the muscles on one side of the face may become weak or paralyzed, causing one side of the face to droop. This drooping can be easily noticeable and is a common symptom of a stroke. It is important to recognize this sign and seek medical attention immediately as strokes can be life-threatening and require immediate treatment.

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  • 18. 

    A Code Blue is an emergency call for help when a patient loses consciousness.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A Code Blue is a commonly used term in medical settings to indicate an emergency situation where a patient has lost consciousness and requires immediate assistance. This term is widely recognized and used to alert healthcare professionals to respond quickly and provide necessary medical intervention to the patient. Therefore, the statement "A Code Blue is an emergency call for help when a patient loses consciousness" is true.

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  • 19. 

    Which tools help you communicate more clearly?

    • SBAR

    • 3 Way Repeat Back

    • 5 P's

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    All of the tools mentioned (SBAR, 3 Way Repeat Back, and 5 P's) help in improving communication clarity. SBAR (Situation, Background, Assessment, Recommendation) is a structured communication technique used in healthcare settings. 3 Way Repeat Back is a method where the sender, receiver, and a third person repeat information to ensure accuracy. The 5 P's (Purpose, Picture, Plan, Part, and Permission) is a mnemonic used to organize and deliver information effectively. Therefore, all of these tools contribute to clear communication.

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  • 20. 

    Infants have the highest rate of medication errors.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Infants have the highest rate of medication errors because they are more vulnerable to medication mistakes due to their small size, immature organ systems, and difficulty in accurately measuring and administering medications. Additionally, infants often require specialized dosing calculations and adjustments based on their weight, which can increase the risk of errors. The lack of communication skills in infants also makes it challenging to identify adverse drug reactions or side effects, further contributing to the higher rate of medication errors in this age group.

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  • 21. 

    All clinical associates are responsible to use this when ambulating or transferring a patient.

    • Gait belt

    • PPE

    • Universal precautions

    Correct Answer
    A. Gait belt
    Explanation
    A gait belt is a device used by clinical associates to assist in the safe ambulation or transfer of a patient. It is a belt made of strong material that is placed around the patient's waist to provide support and stability during movement. By using a gait belt, clinical associates can ensure the safety of both the patient and themselves while performing these tasks.

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  • 22. 

    The meaning of KRA is:

    • Kindly Remove All

    • Key Result Area

    • Key Radiation Area

    Correct Answer
    A. Key Result Area
    Explanation
    KRA stands for Key Result Area. It refers to the specific areas or tasks in a job or project that are crucial for achieving desired outcomes or goals. These areas are identified as key focus areas where individuals or teams need to perform effectively in order to deliver successful results.

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  • 23. 

    You use this to clock in and out and request PTO.

    • ALEX

    • HR Direct

    • AdvocateWorks

    Correct Answer
    A. AdvocateWorks
    Explanation
    AdvocateWorks is the most likely option for clocking in and out and requesting PTO among the given choices. ALEX and HR Direct do not seem to be relevant to these functions. AdvocateWorks, on the other hand, implies a system or platform that could be used for such purposes, as it suggests a tool or software that aids in managing HR-related tasks and employee benefits.

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  • 24. 

    These words can raise our customer satisfaction results to the 75% when used consistently in rounding.

    • What is your pain?

    • Thank you for choosing South Suburban

    • Is there anything else I can do for you?

    Correct Answer
    A. Is there anything else I can do for you?
    Explanation
    The given answer, "Is there anything else I can do for you?", is the correct choice because it demonstrates a proactive and helpful attitude towards the customer. By asking this question, the speaker shows their willingness to go above and beyond to assist the customer and meet their needs. This can contribute to higher customer satisfaction as it indicates a commitment to providing excellent service and ensuring that all the customer's concerns have been addressed.

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  • 25. 

    You can do rounding whenever you feel like it.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that you have the freedom to round numbers whenever you want. However, the correct answer is false because rounding should be done according to specific rules and guidelines to ensure accuracy and consistency in calculations. Rounding should be based on established rounding conventions and should not be done arbitrarily. Therefore, the statement is incorrect, and you should not round numbers whenever you feel like it.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 05, 2011
    Quiz Created by
    Angelahedworth
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