1.
What is a business letter?
Correct Answer
D. A formal communication sent from one party (person or organization) to another
Explanation
A business letter is a formal communication sent from one party to another, usually a person or organization. It is a written document that follows a specific format and is used for professional purposes. Business letters are commonly used for various reasons such as making inquiries, sending proposals, requesting information, or conveying important messages. They are typically more structured and professional compared to informal communications like emails or memos.
2.
What is an agenda?
Correct Answer
B. A list of topics, such as discussion points for a meeting
Explanation
An agenda is a list of topics or discussion points that are planned to be addressed during a meeting. It helps to keep the meeting organized and ensures that all necessary topics are covered. An agenda typically includes the order in which the topics will be discussed and any additional information or materials that may be needed for each topic. It serves as a guide for the participants and helps to keep the meeting focused and productive.
3.
What is a memo?
Correct Answer
B. An informal communication used within an organization, usually attached to an email.
Explanation
A memo is an informal communication used within an organization, usually attached to an email. It is a concise and direct message that is typically used to convey important information, such as updates, announcements, or requests, within a company or department. Memos are commonly used for internal communication and are often sent to a specific group of individuals or teams. They are a quick and efficient way to share information and ensure that everyone within the organization is on the same page.
4.
The terms "old business" and "new business" are part of which document?
Correct Answer
B. Minutes
Explanation
The terms "old business" and "new business" are commonly used in minutes, which are a written record of the discussions, decisions, and actions taken during a meeting. Minutes are created to provide an accurate account of what occurred in a meeting and are typically distributed to attendees and stakeholders for reference. Therefore, it is logical to associate the terms "old business" and "new business" with minutes as they are often used to organize the topics discussed in a meeting.
5.
Identifying information, education, employment and experience, and references are components of which document?
Correct Answer
A. Résumé
Explanation
A résumé is a document that includes identifying information, education, employment and experience, and references. It is typically used when applying for a job or seeking employment opportunities. The purpose of a résumé is to provide a concise summary of an individual's qualifications, skills, and experiences relevant to the position they are applying for. It serves as a tool for employers to assess the suitability of a candidate for a particular job. Therefore, identifying information, education, employment and experience, and references are all components of a résumé.
6.
The headings TO FROM: DATE: SUBJECT: are part of which business document?
Correct Answer
D. Memo
Explanation
The headings TO FROM: DATE: SUBJECT: are typically found in a memo. A memo is a brief written message used for internal communication within a company or organization. It is commonly used to convey important information, updates, or instructions to employees. The headings TO FROM: DATE: SUBJECT: help identify the recipients, sender, date, and subject of the memo, making it easier for the readers to understand and respond to the message effectively.
7.
Which document do you use for an interview?
Correct Answer
C. Résumé
Explanation
A résumé is used for an interview because it provides a concise summary of an individual's education, work experience, skills, and qualifications. It allows the interviewer to quickly assess the candidate's suitability for the job and helps in determining whether they should be further considered for the position. It also serves as a reference during the interview, providing talking points and helping the interviewer ask relevant questions. Additionally, a résumé helps the candidate present themselves in a professional manner and showcase their strengths and achievements.
8.
Which business letter format is used for all lines at left margin?
Correct Answer
A. Block style
Explanation
Block style is the business letter format that is used for all lines at the left margin. In this format, all the lines start at the left margin, including the sender's address, date, recipient's address, salutation, body paragraphs, closing, and signature. This format gives the letter a neat and professional appearance by aligning all the content to the left. It is widely used in business communication as it is easy to read and understand.
9.
Salutation is considered which of the following?
Correct Answer
D. Greeting
Explanation
Salutation refers to the opening or greeting used in a letter or email. It is a polite way to address the recipient and set the tone for the communication. In this context, the options given are "closing 'goodbye'", "minutes", "block style letter", and "greeting". Among these options, "greeting" is the correct answer as it accurately represents what a salutation is - a form of greeting or introduction at the beginning of a letter or email.
10.
Which document is prepared before meetings, events and conferences?
Correct Answer
B. Agenda
Explanation
An agenda is a document that is prepared before meetings, events, and conferences. It outlines the topics to be discussed, the order in which they will be addressed, and the time allotted for each item. The agenda helps participants prepare for the meeting by giving them an overview of what will be covered. It also serves as a guide during the meeting to ensure that discussions stay on track and that all important topics are addressed. Therefore, an agenda is the correct document that is prepared before meetings, events, and conferences.