CDC: Trivia Questions Quiz On Lodging Management!
What we have here is a CD trivia questions quiz on Lodging Management, and it is perfect for ensuring that we understand the basics surrounding journeyman living or how we should stay when out on the field and treat guests before and after check-in. Take it up and get to refresh our understanding before the main exams. All the best!
- 1.
What is the maximum number of days a priority 1 guest can stay in a temporary lodging facility (TLF)
- A.
15
- B.
30
- C.
45
- D.
60
Correct Answer
B. 30Explanation
A priority 1 guest can stay in a temporary lodging facility (TLF) for a maximum of 30 days. This means that the guest, who is likely in need of immediate accommodation due to certain circumstances, such as a military member on official orders, can stay for up to one month in the TLF before they would need to find alternative accommodations.Rate this question:
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- 2.
When are permanent change of station (PCS) families assigned to commercial lodging?
- A.
Never
- B.
When guests have children
- C.
When authorized y the base commander
- D.
When TLF are fully occupied or space is not available in the VQ
Correct Answer
A. NeverExplanation
Permanent change of station (PCS) families are never assigned to commercial lodging. This means that PCS families are not accommodated in hotels or other commercial lodging options during their move. Instead, they are typically provided with Temporary Lodging Facilities (TLF) or lodging in the Visiting Quarters (VQ) if space is available. Commercial lodging is not an option for PCS families as they are provided with alternative housing arrangements by the military.Rate this question:
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- 3.
How are priority 1 and priority 2 room assignments to visiting airman quarters (VAQ), visiting officer quarters (VOQ), visiting quarters (VQ), and transit living facilities (TLF) made?
- A.
Families are first assigned
- B.
Priority 1s are assigned first
- C.
Lt Col and above are assigned first
- D.
First-come first-served basis, without regard to rank
Correct Answer
D. First-come first-served basis, without regard to rankExplanation
Room assignments to visiting airman quarters (VAQ), visiting officer quarters (VOQ), visiting quarters (VQ), and transit living facilities (TLF) are made on a first-come first-served basis, without regard to rank. This means that the priority of assignment is based on the order in which individuals or families request the rooms, rather than their rank or status. Regardless of whether they are priority 1 or priority 2, or whether they are a Lt Col and above, the rooms are allocated in the order of arrival.Rate this question:
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- 4.
Which allowance is authorized to partially reimburse a member for added living expenses incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS) incident to a permanent change of station (PCS)?
- A.
Basic allowance for housing (BAH)
- B.
Temporary lodging allowance (TLA)
- C.
Temporary lodging facility (TLF) allowance
- D.
Temporary lodging expense (TLE) allowance
Correct Answer
B. Temporary lodging allowance (TLA)Explanation
The correct answer is temporary lodging allowance (TLA). This allowance is authorized to partially reimburse a member for added living expenses incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS) incident to a permanent change of station (PCS). This means that when a member is required to temporarily live in lodging outside of their normal residence due to a PCS, they can receive financial assistance through the TLA to help cover the additional expenses.Rate this question:
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- 5.
The general manager issues non-availability (NA) at the time lodging reservations are requested or not later than what time period after the reservation is made?
- A.
One minute
- B.
One hour
- C.
One duty day
- D.
One week
Correct Answer
C. One duty dayExplanation
The general manager issues a non-availability (NA) at the time lodging reservations are requested or not later than one duty day after the reservation is made. This means that the manager must inform about the unavailability of lodging within one working day after the reservation is made.Rate this question:
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- 6.
Non-availabilities (NA) are issued only when all
- A.
Business suites are occupied
- B.
Visiting airmen quarters (VAQ) are occupied
- C.
Government-controlled lodging is fully occupied
- D.
Authorized military travelers are departing the base
Correct Answer
C. Government-controlled lodging is fully occupiedExplanation
The correct answer is government-controlled lodging is fully occupied. Non-availabilities (NA) are issued only when all business suites, visiting airmen quarters (VAQ), and government-controlled lodging are occupied, and authorized military travelers are departing the base. This means that if government-controlled lodging is fully occupied, it would result in a non-availability being issued.Rate this question:
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- 7.
What is a consideration when determining the adequacy of lodging quarters
- A.
Furniture and equipement
- B.
Temporary lodging expense
- C.
Temporary lodging allowance
- D.
Proposed service charge for the type of visiting quarters (VQ)
Correct Answer
A. Furniture and equipementExplanation
When determining the adequacy of lodging quarters, one of the considerations is the furniture and equipment available in the quarters. This means that the presence and quality of furniture and equipment in the lodging quarters are important factors to assess their suitability. The availability of necessary items like beds, tables, chairs, and appliances can greatly impact the comfort and convenience of the occupants. Therefore, evaluating the adequacy of furniture and equipment is crucial in determining the suitability of lodging quarters.Rate this question:
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- 8.
Airmen in the grades of E1-E4 are allowed how many square feet of living space
- A.
50
- B.
72
- C.
90
- D.
135
Correct Answer
C. 90Explanation
Airmen in the grades of E1-E4 are allowed 90 square feet of living space. This is the designated amount of space allocated for these ranks, indicating that they are entitled to a certain standard of living conditions.Rate this question:
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- 9.
What should housekeepers do in addition to providing basic housekeeping service
- A.
Dress in appropriate clothes that they purchase
- B.
Learn how to sell sundry items from the front desk
- C.
Become proficient in carrying guest luggage to assigned room
- D.
Display courteous, helpful behavior toward guests and other lodging employees
Correct Answer
D. Display courteous, helpful behavior toward guests and other lodging employeesExplanation
Housekeepers should display courteous, helpful behavior toward guests and other lodging employees in addition to providing basic housekeeping service. This is important because it creates a positive and welcoming atmosphere for guests, enhances their overall experience, and promotes good relationships with other employees. By being courteous and helpful, housekeepers can ensure that guests feel valued and attended to, which can lead to repeat business and positive reviews. Additionally, displaying such behavior towards other lodging employees fosters a harmonious work environment and encourages teamwork and cooperation.Rate this question:
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- 10.
The installation commander (or his/her designee) inspects a sampling of all types of quarters at least once a
- A.
Year
- B.
Week
- C.
Month
- D.
Quarter
Correct Answer
D. QuarterExplanation
The installation commander or their designee inspects a sampling of all types of quarters at least once a quarter. This means that they conduct inspections every three months. By doing so, they ensure that all types of quarters, such as housing units or accommodations, are regularly inspected to ensure they meet the required standards and are in good condition. This periodic inspection helps to identify any maintenance or safety issues that need to be addressed in a timely manner.Rate this question:
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- 11.
The general manager is responsible for maintaining a record of all quarterly inspections to include dates, facilities visited
- A.
Who inspected, and problem
- B.
Signatures, and corrective actions
- C.
Comments, and corrective actions
- D.
Comments, and general manager signature
Correct Answer
C. Comments, and corrective actionsExplanation
The correct answer is "comments, and corrective actions". The general manager is responsible for maintaining a record of all quarterly inspections, which includes documenting any comments made during the inspection and the corrective actions taken to address any problems identified. This information is important for tracking the progress of inspections and ensuring that any issues are properly addressed and resolved.Rate this question:
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- 12.
Who is required to maintain documentation of inspections for at least 1 year
- A.
General manager
- B.
Housekeeping staff
- C.
Operations manager
- D.
Installation commander
Correct Answer
A. General managerExplanation
The general manager is required to maintain documentation of inspections for at least 1 year. This responsibility falls on the general manager as they are typically responsible for overseeing and managing all aspects of the organization or business, including ensuring compliance with regulations and maintaining records. By keeping documentation of inspections, the general manager can track and monitor the results of inspections, identify any trends or issues, and demonstrate compliance with regulations if required.Rate this question:
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- 13.
What officials provide written reports and assessments on each commercial lodging (CL) inspected
- A.
Contracting, public health, and fire protection
- B.
Contracting, public health, and security forces
- C.
Contracting, security forces, and fire protection
- D.
Public health, security forces, and fire protection
Correct Answer
A. Contracting, public health, and fire protectionExplanation
Officials from contracting, public health, and fire protection provide written reports and assessments on each commercial lodging (CL) inspected. These officials are responsible for evaluating the contracting process, ensuring compliance with public health regulations, and assessing the fire safety measures in place at the CL establishments. Their reports and assessments help to ensure that the CL establishments meet the necessary standards and provide a safe and healthy environment for guests.Rate this question:
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- 14.
Lodging assigns permanent change of station (PCS) families to commercial lodging (CL) on a
- A.
First-come, first -served basis
- B.
First-come, first-served basis afte all Space-A resv are taken
- C.
Voluntary basis when visiting airmen quarters (VAQ) are fully occupied or space is not available in the visiting officer quarters (VOQ)
- D.
Voluntary basis when temporary lodging facilities (TLF) are fully occupied or space is not available in the visiting quarters (VQ)
Correct Answer
D. Voluntary basis when temporary lodging facilities (TLF) are fully occupied or space is not available in the visiting quarters (VQ)Explanation
Lodging assigns PCS families to CL on a voluntary basis when TLF are fully occupied or space is not available in the VQ. This means that if the temporary lodging facilities are full or there is no space available in the visiting quarters, then PCS families can choose to stay in commercial lodging. The assignment is not based on a first-come, first-served basis or after all Space-A reservations are taken. It is also not based on VAQ being fully occupied or space not being available in the VOQ.Rate this question:
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- 15.
General managers should develop a contingency plan that includes how many square feet per person
- A.
35
- B.
40
- C.
45
- D.
50
Correct Answer
D. 50Explanation
General managers should develop a contingency plan that includes a specific amount of square feet per person. The correct answer is 50, which means that the contingency plan should allocate 50 square feet per person. This ensures that there is enough space for each individual in case of any unforeseen circumstances or emergencies. Providing adequate space per person is crucial for maintaining safety, comfort, and efficiency in any contingency plan.Rate this question:
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- 16.
Who provides accountability for furnishing assets while they are in use in contingency lodging operations
- A.
The lodging staff
- B.
Services commander
- C.
Civil engineer commander
- D.
Host installation commander
Correct Answer
A. The lodging staffExplanation
The lodging staff is responsible for providing accountability for furnishing assets while they are in use in contingency lodging operations. This means that they are in charge of keeping track of the assets and ensuring that they are properly used and accounted for during the operations. The lodging staff is directly involved in managing and overseeing the assets in the lodging facilities, making them the most appropriate party to provide accountability for these assets.Rate this question:
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- 17.
What type of funds cannot be used in support of contingency lodging operations
- A.
Operations and maintenance
- B.
Nonappropriated
- C.
Appropriated
- D.
Fallout
Correct Answer
B. NonappropriatedExplanation
Nonappropriated funds are funds generated by a government agency or organization through activities such as sales, fees, or charges, rather than through appropriations from the government. These funds are typically used for the benefit of the organization's members or employees and cannot be used to support contingency lodging operations or operations and maintenance, which are typically funded through appropriated funds. Nonappropriated funds have more specific restrictions on their use and are not intended for these types of purposes.Rate this question:
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- 18.
Who must general managers give the highest consideration for on base lodging during emergencies
- A.
Permanent change of station (PCS) -out families
- B.
PCS-in families
- C.
Short-term temporary duty (TDY)
- D.
Long-term TDY
Correct Answer
D. Long-term TDYExplanation
General managers must give the highest consideration for on-base lodging during emergencies to long-term TDY personnel. This is because long-term TDY individuals are staying at a location for an extended period of time, making it crucial for them to have a stable and secure lodging arrangement during emergencies. On the other hand, PCS-in and PCS-out families are undergoing permanent change of station moves, which may not require immediate on-base lodging during emergencies. Similarly, short-term TDY personnel may have shorter stays and may have alternative lodging options available.Rate this question:
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- 19.
How many readiness in base services (RIBS) personnel are required to provide personal and organizational laundry service for every 200 people
- A.
0
- B.
2
- C.
4
- D.
6
Correct Answer
A. 0Explanation
The question asks for the number of RIBS personnel required to provide laundry service for every 200 people. However, the correct answer is 0, which means that no RIBS personnel are required. This suggests that either the laundry service is not provided by RIBS personnel or there is no need for laundry service at all.Rate this question:
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- 20.
The recommended access road for a field laundry operation is
- A.
A one-way, circular type traffic pattern
- B.
A two-way, intersection with two drop off points
- C.
A four-way intersection with four drop off points
- D.
Always different because each field laundry set up will be different
Correct Answer
A. A one-way, circular type traffic patternExplanation
A one-way, circular type traffic pattern is recommended for a field laundry operation because it allows for efficient flow of traffic and minimizes congestion. This type of pattern ensures that vehicles can easily enter and exit the area without any conflicts or delays. It also allows for a continuous movement of vehicles, reducing the chances of accidents or bottlenecks. Additionally, a one-way, circular pattern enables the laundry operation to be organized and systematic, with a clear direction for vehicles to follow.Rate this question:
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- 21.
What is the most importsnt factor in the site selection for a field laundry
- A.
The terrain
- B.
Natural covering
- C.
Access roads to the laundry facility
- D.
The availability of a steady source of water
Correct Answer
D. The availability of a steady source of waterExplanation
The availability of a steady source of water is the most important factor in site selection for a field laundry. This is because water is essential for the operation of a laundry facility, as it is needed for washing and rinsing clothes. Without a reliable source of water, the laundry would not be able to function properly. The terrain, natural covering, and access roads are also important considerations, but they are secondary to the availability of water.Rate this question:
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- 22.
Guests with guaranteed reservations must check in by what time the following day before the reservation is cancelled and made available to other guests
- A.
0500
- B.
1900
- C.
2200
- D.
2400
Correct Answer
A. 0500Explanation
Guests with guaranteed reservations must check in by 0500 the following day before the reservation is cancelled and made available to other guests. This means that if the guests do not check in by 0500, their reservation will be cancelled and the room will be given to someone else. It is important for guests to arrive on time to ensure that their reservation is not forfeited.Rate this question:
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- 23.
All eligible guests listed as priority 2 are assigned rooms
- A.
On a space-available basis
- B.
Depending on their rank or pay grade
- C.
Off base at commercial hotels or motels
- D.
By the lodging manager or the on duty supervisor
Correct Answer
A. On a space-available basisExplanation
The correct answer means that guests who are eligible and listed as priority 2 will be assigned rooms only if there is space available. This indicates that priority 2 guests do not have guaranteed room assignments and their accommodation depends on the availability of rooms. The decision of assigning rooms is made by either the lodging manager or the on duty supervisor.Rate this question:
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- 24.
What projected occupancy percentage allows managers to make Space A reservations up to 3 days in advance
- A.
65
- B.
80
- C.
85
- D.
86
Correct Answer
D. 86Explanation
Managers are allowed to make Space A reservations up to 3 days in advance when the projected occupancy percentage is 86. This means that if the projected occupancy percentage is 86 or lower, managers can reserve the space. It indicates that the space is not expected to be fully occupied, allowing managers to make reservations closer to the desired date.Rate this question:
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- 25.
When you divide an aircrew into multiple buildings on base, the pick-up for all crew members can't exceed how many stops
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
B. 2Explanation
When an aircrew is divided into multiple buildings on base, the pick-up for all crew members cannot exceed two stops. This means that the crew members can be picked up from a maximum of two different locations/buildings on the base. This limitation ensures efficient coordination and transportation of the crew members without excessive stops and delays.Rate this question:
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- 26.
The Prime Knight program quality of service depends upon the
- A.
Timely notification to your program manager of aircrew requirements
- B.
Aircraft commander canceling reservations when missions are changed
- C.
Lodging staff meeting the aircrew once they land and brief them about the base
- D.
General manager, Services commander, and installation commander beinf involved
Correct Answer
A. Timely notification to your program manager of aircrew requirementsExplanation
The Prime Knight program's quality of service depends on timely notification to the program manager of aircrew requirements. This means that it is essential for the aircrew to communicate their needs and requirements to the program manager in a timely manner. By doing so, the program manager can effectively plan and coordinate the necessary resources to meet the aircrew's needs, ensuring a smooth and efficient operation. Without timely notification, there may be delays or issues in providing the necessary support and services to the aircrew, which could negatively impact the overall quality of service.Rate this question:
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- 27.
Who appoints a base program manager and provides resources required for a viable Prime Knight program
- A.
Lodging general manager
- B.
Host installation commander
- C.
Services resource flight chief
- D.
Force support squadron commander
Correct Answer
B. Host installation commanderExplanation
The host installation commander is responsible for appointing a base program manager and providing the necessary resources for a viable Prime Knight program. This individual has the authority to select and assign a qualified individual to manage the program and ensure that they have access to the resources needed to successfully carry out their duties. The host installation commander plays a crucial role in the overall success and effectiveness of the program.Rate this question:
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- 28.
What Epitome Property Management System (PMS) product can be used to search and retrieve guest info by name, address, or confirmation number from the property and Central Reservation System (CRS) and guarantee codes
- A.
Query Wizard
- B.
History Module
- C.
Blocking Worksheet
- D.
Guest Data Worksheet
Correct Answer
D. Guest Data WorksheetExplanation
The Guest Data Worksheet is the correct answer because it is a PMS product that can be used to search and retrieve guest information by name, address, or confirmation number from both the property and Central Reservation System (CRS). It also allows for searching and retrieval of guarantee codes. The other options mentioned (Query Wizard, History Module, and Blocking Worksheet) do not specifically mention the ability to search and retrieve guest information in the same way.Rate this question:
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- 29.
What Epitome Property Management System (PMS) product allows users to search for accounts using data in any form
- A.
Query Wizard
- B.
History Module
- C.
Blocking Worksheet
- D.
Guest Data Worksheet
Correct Answer
A. Query WizardExplanation
The Query Wizard feature in the Epitome Property Management System (PMS) product allows users to search for accounts using data in any form. This means that users can input any type of data, such as names, account numbers, or specific keywords, and the Query Wizard will search through the system to find matching accounts. This feature provides flexibility and convenience for users, as they can easily retrieve relevant information without having to manually browse through multiple screens or modules.Rate this question:
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- 30.
Which report tells you what rooms are vacant, cleaned and ready for the next guest to check into
- A.
Vacant rooms
- B.
Housekeeping
- C.
Front Desk Backup
- D.
General Managers
Correct Answer
C. Front Desk BackupExplanation
The Front Desk Backup report tells you what rooms are vacant, cleaned, and ready for the next guest to check into. This report provides information to the front desk staff about the availability of rooms and allows them to efficiently assign rooms to incoming guests. It helps in managing the check-in process and ensures that guests are assigned to rooms that are clean and prepared for their arrival.Rate this question:
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- 31.
How often does the lodging general manager prepare the occupancy report
- A.
Daily
- B.
Monthly
- C.
Quarterly
- D.
Annually
Correct Answer
D. AnnuallyExplanation
The lodging general manager prepares the occupancy report annually. This suggests that the report is not required on a frequent basis such as daily, monthly, or quarterly. Instead, it is prepared once a year, indicating that it is a comprehensive and detailed report that provides an overview of the lodging's occupancy trends and performance over a longer period of time.Rate this question:
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- 32.
What information does the occupancy report provide
- A.
Families in transient living facilities
- B.
Use of quarters by officer and enlisted personnel
- C.
Transient personnel assigned to contract lodging on Space A status
- D.
Distinguished visitors (DV) assigned to visiting airman quarters (VAQ) rooms
Correct Answer
B. Use of quarters by officer and enlisted personnelExplanation
The occupancy report provides information on the use of quarters by both officer and enlisted personnel.Rate this question:
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- 33.
Current standards state guests with a reservation should be checked in within how many minutes of being waited on
- A.
6
- B.
5
- C.
4
- D.
3
Correct Answer
D. 3Explanation
Guests with a reservation should be checked in within 3 minutes of being waited on according to current standards. This means that the hotel staff should promptly attend to guests who have made a reservation and complete the check-in process within 3 minutes of their arrival. This ensures efficient and timely service for guests and helps maintain a positive guest experience.Rate this question:
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- 34.
When may guests check-in to lodging
- A.
After 1100 only
- B.
After 1400 only
- C.
After 1800 only
- D.
Any time if rooms are available
Correct Answer
D. Any time if rooms are availableExplanation
Guests may check-in to lodging at any time if rooms are available. This means that there are no specific restrictions on the check-in time as long as there are vacant rooms. It provides flexibility for guests to arrive at their convenience and eliminates the need to adhere to a specific check-in time.Rate this question:
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- 35.
When handling a complaint, repeat what the guest is saying to
- A.
Annoy him or her
- B.
See if he or she is just complaining
- C.
Make sure you understand the problem or complaint
- D.
Let him or her know how much you care about their complaint
Correct Answer
C. Make sure you understand the problem or complaintExplanation
When handling a complaint, it is important to repeat what the guest is saying to make sure you understand the problem or complaint. This helps to ensure that you have a clear understanding of the issue at hand and can address it appropriately. It also shows the guest that you are actively listening and taking their concerns seriously. By repeating what the guest is saying, you can confirm that you have accurately understood their complaint and can work towards resolving it effectively.Rate this question:
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- 36.
What base agencies do you refer guests to who request storage for weapons and classified material respectively
- A.
Security forces and the command post
- B.
Base commander and FSS commander
- C.
Security forces and installation commander
- D.
Office of special investigations (OSI) and the security forces commander
Correct Answer
A. Security forces and the command postExplanation
The correct answer is Security forces and the command post. When guests request storage for weapons, security forces are responsible for handling and securing the weapons. The command post, on the other hand, is responsible for the storage and handling of classified material. Therefore, both security forces and the command post are the appropriate base agencies to refer guests to for these specific requests.Rate this question:
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- 37.
The preferred way for storing guest’s valuables is
- A.
In your existing safe, on a separate shelf from your change fund
- B.
In individually lockable boxes, similar to a bank safe deposit box
- C.
To never store a guests personal property, it is not lodging’s responsiblity
- D.
In a locking file cabinet or drawer behind the front desk; give the key to the guest.
Correct Answer
B. In individually lockable boxes, similar to a bank safe deposit box -
- 38.
When the housekeeping department is closed, who will the lost and found log be transferred to
- A.
No one, guests will be directed to call back when housekeeping reopens.
- B.
Resource management flight chief.
- C.
Security forces
- D.
Front desk
Correct Answer
D. Front deskExplanation
When the housekeeping department is closed, the lost and found log will be transferred to the front desk. This is because the front desk is responsible for handling guest inquiries and requests, including lost and found items. They will ensure that the log is properly maintained and that guests are directed to call back when the housekeeping department reopens. The front desk acts as a central point of contact for guests and is equipped to handle these types of situations.Rate this question:
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- 39.
All guests checking in will sign the guest registration form that advises them lodging is authorized to
- A.
Enter their room to inspect
- B.
Apply 3-days charges to their credit card
- C.
Apply any unpaid charges to their credit card
- D.
Remove their belongings if they are late checking out
Correct Answer
C. Apply any unpaid charges to their credit cardExplanation
Guests checking in are required to sign a guest registration form that informs them that the lodging establishment has the authority to apply any unpaid charges to their credit card. This means that if the guests fail to pay for any services or items they have used during their stay, the lodging establishment has the right to charge their credit card for those expenses.Rate this question:
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- 40.
What must you ensure when room charges are charged to the guest’s credit card and the credit card number was previously entered during the reservation process
- A.
That you properly scan the credit card again
- B.
That you ask the guest for another credit card and identification card
- C.
That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented.
- D.
That the name, number, type of card, and expiration date is valid and entered into Epitome Property Management System (PMS).
Correct Answer
C. That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented.Explanation
When room charges are being charged to the guest's credit card and the credit card number was previously entered during the reservation process, it is important to ensure that the number and type of card annotated in the Epitome Property Management System (PMS) matches the credit card presented. This ensures that the correct card is being charged and helps prevent any errors or fraudulent charges.Rate this question:
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- 41.
Who establishes procedures and guidance for shift change
- A.
Security forces
- B.
General manager
- C.
Combat support flight chief
- D.
Front desk lodging manager
Correct Answer
B. General managerExplanation
The general manager is responsible for establishing procedures and guidance for shift change. As the person in charge of overseeing the overall operations of the organization, they have the authority to set protocols and provide guidance to ensure a smooth transition between shifts. This includes establishing procedures for documenting important information, communicating any changes or updates, and ensuring that all necessary tasks are completed during the shift change. The general manager's role is crucial in maintaining efficiency and consistency in shift transitions.Rate this question:
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- 42.
What is the most important aspect in completing a shift change
- A.
The accountability of the change fund.
- B.
The ability to complete all transaction in a timely manner.
- C.
To brief the incoming desk clerk on any problems encountered during your shift
- D.
To conduct a complete inventory of all keys, cashier transactions, and end-of-shift reports
Correct Answer
A. The accountability of the change fund.Explanation
The most important aspect in completing a shift change is the accountability of the change fund. This means ensuring that the change fund is accurately counted and balanced at the end of the shift, and that any discrepancies are reported and resolved. This is crucial for maintaining financial accuracy and preventing any potential losses or errors.Rate this question:
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- 43.
What is the maximum dollar amount a general manager may approve for cash refunds
- A.
100
- B.
300
- C.
500
- D.
700
Correct Answer
C. 500Explanation
A general manager may approve cash refunds up to a maximum dollar amount of 500.Rate this question:
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- 44.
Who signs the refund voucher or Epitome Property Management System (PMS) generated version to verify receipt of a refund
- A.
Clerk only
- B.
Guest only
- C.
Clerk and guest
- D.
Guest and general manager
Correct Answer
B. Guest onlyExplanation
The guest only signs the refund voucher or Epitome Property Management System (PMS) generated version to verify receipt of a refund. This suggests that the guest is the only individual involved in the process of receiving a refund and confirming its receipt.Rate this question:
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- 45.
Before performing lodging cashier functions, what must you do first
- A.
Clock in
- B.
Attend role call
- C.
Open your bank
- D.
Attend the shift-leaders briefing
Correct Answer
C. Open your bankExplanation
Before performing lodging cashier functions, the first thing you must do is open your bank. This means preparing the cash drawer with the correct amount of money and ensuring that it is organized and ready for transactions. This step is important to ensure accuracy and efficiency in handling cash transactions throughout the shift.Rate this question:
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- 46.
Financial statements are reviewed monthly by whom
- A.
Resource management flight chief (RMFC) and activity managers
- B.
Activity managers and shift leaders
- C.
Shift leader and RMFC
- D.
Nonappropriated funds accounting office (NAF AO) and activity managers
Correct Answer
A. Resource management flight chief (RMFC) and activity managersExplanation
The correct answer is Resource management flight chief (RMFC) and activity managers. Financial statements are reviewed monthly by the RMFC and activity managers. These individuals are responsible for overseeing the financial management of the organization and ensuring that the financial statements are accurate and in compliance with regulations. They review the statements to identify any issues or discrepancies and make any necessary adjustments or recommendations for improvement. This regular review helps to ensure the financial health and stability of the organization.Rate this question:
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- 47.
What is the formal plan that reflects monthly and quarterly projected income and expenses for a fiscal year (FY)
- A.
An Income and Expense budget
- B.
Monthly and quarterly revenue forecast
- C.
A monthly and quarterly income and expense FY budget
- D.
Monthly and quarterly income and expense accounts payable suspense file
Correct Answer
A. An Income and Expense budgetExplanation
An Income and Expense budget is the formal plan that reflects monthly and quarterly projected income and expenses for a fiscal year (FY). It outlines the expected revenue and expenses for each month and quarter, providing a comprehensive overview of the financial situation for the specified period. This budget helps in tracking and managing the financial performance of the organization, allowing for better decision-making and planning.Rate this question:
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- 48.
An Income and Expense budget may also be referred to as
- A.
An accounts payable suspense file
- B.
An operating budget
- C.
A cash flow budget
- D.
A revenue forecast
Correct Answer
B. An operating budgetExplanation
An Income and Expense budget is commonly known as an operating budget. This budget outlines the projected income and expenses for a specific period, typically a year, and helps organizations plan and manage their finances. It includes details of expected revenues, such as sales and investments, as well as anticipated expenses, such as salaries, utilities, and supplies. By comparing actual results to the budgeted amounts, businesses can assess their financial performance and make necessary adjustments to achieve their financial goals.Rate this question:
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- 49.
The accounts payable process will begin
- A.
With the delivery of a product or service
- B.
With the ordering of a product or service
- C.
When an account payable suspense file is created
- D.
When the resource management flight chief (RMFC) has validated a transaction
Correct Answer
A. With the delivery of a product or serviceExplanation
The accounts payable process will begin with the delivery of a product or service. This means that once the product or service has been received by the company, the accounts payable process will start. This is because the company now owes a debt to the supplier or vendor for the product or service that was delivered. The accounts payable department will then initiate the necessary steps to record and pay the invoice for the delivered product or service.Rate this question:
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- 50.
Who approves new rate plans
- A.
Headquarters Air Force Services Agency, Lodging Department (HQ AFSVA/SVF).
- B.
Resource management flight chief (RMFC).
- C.
Services commander
- D.
Activity managers
Correct Answer
A. Headquarters Air Force Services Agency, Lodging Department (HQ AFSVA/SVF).Explanation
The correct answer is Headquarters Air Force Services Agency, Lodging Department (HQ AFSVA/SVF). This department is responsible for approving new rate plans.Rate this question:
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Mar 20, 2023Quiz Edited by
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Sep 17, 2012Quiz Created by
AFTK12
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