911 Practice Test C

1. An emergency incident is one that does not require an immediate response due to persons in imminent danger or loss of life or limb, or injuries beyond immediate first aid.

True

False It does require an immediate response

The given statement is false. An emergency incident is defined as one that does not require an immediate response. This means that there is no imminent danger to people's lives or limbs, and the injuries can be addressed with immediate first aid. Therefore, an emergency incident does not require an immediate response.

Explanation

The given statement is false. An emergency incident is defined as one that does not require an immediate response. This means that there is no imminent danger to people's lives or limbs, and the injuries can be addressed with immediate first aid. Therefore, an emergency incident does not require an immediate response.

2. Effective communication includes verbal and non-verbal communications.

True

False

Effective communication includes both verbal and non-verbal communications. Verbal communication involves the use of spoken or written words to convey messages, ideas, or information. Non-verbal communication, on the other hand, includes gestures, body language, facial expressions, and tone of voice, which can also convey meaning and messages. Both forms of communication are essential for effective communication as they complement and reinforce each other, allowing for a more comprehensive and accurate exchange of information.

Explanation

Effective communication includes both verbal and non-verbal communications. Verbal communication involves the use of spoken or written words to convey messages, ideas, or information. Non-verbal communication, on the other hand, includes gestures, body language, facial expressions, and tone of voice, which can also convey meaning and messages. Both forms of communication are essential for effective communication as they complement and reinforce each other, allowing for a more comprehensive and accurate exchange of information.

3. Pathogen is any organism (usually living) capable of producing serious disease or death, such as bacteria, fungi and viruses.

True

False

The statement is true because a pathogen is indeed any organism, typically living, that has the ability to cause severe illness or even death. This can include various types of microorganisms such as bacteria, fungi, and viruses. These pathogens are capable of invading the body and causing infections, leading to a range of diseases and health complications. Therefore, the statement accurately describes the nature and characteristics of pathogens.

Explanation

The statement is true because a pathogen is indeed any organism, typically living, that has the ability to cause severe illness or even death. This can include various types of microorganisms such as bacteria, fungi, and viruses. These pathogens are capable of invading the body and causing infections, leading to a range of diseases and health complications. Therefore, the statement accurately describes the nature and characteristics of pathogens.

4. In progress refers to an event that occurred within a short period of time.

True

False it is an event that is currently taking place and requires an immediate response

The given statement is incorrect. "In progress" does not refer to an event that is currently taking place and requires an immediate response. Instead, it refers to an event that has already started but is still ongoing or unfinished. It does not necessarily imply the need for an immediate response.

Explanation

The given statement is incorrect. "In progress" does not refer to an event that is currently taking place and requires an immediate response. Instead, it refers to an event that has already started but is still ongoing or unfinished. It does not necessarily imply the need for an immediate response.

5. A high standard of ethical and moral conduct is an essential ingredient in the development of a professional public safety telecommunicator on or off duty.

True

False

A high standard of ethical and moral conduct is necessary for a professional public safety telecommunicator because they are responsible for handling emergency calls and providing assistance to people in distress. They need to be trustworthy, honest, and compassionate in order to effectively perform their duties and ensure the safety and well-being of the public. Additionally, maintaining ethical and moral conduct both on and off duty helps to uphold the reputation and integrity of the profession.

Explanation

A high standard of ethical and moral conduct is necessary for a professional public safety telecommunicator because they are responsible for handling emergency calls and providing assistance to people in distress. They need to be trustworthy, honest, and compassionate in order to effectively perform their duties and ensure the safety and well-being of the public. Additionally, maintaining ethical and moral conduct both on and off duty helps to uphold the reputation and integrity of the profession.

6. A hostage is an individual being held against their will.

True

False

A hostage is someone who is forcibly detained or held against their will. This means that they are not free to leave or make choices about their own actions. Therefore, the statement "A hostage is an individual being held against their will" is true.

Explanation

A hostage is someone who is forcibly detained or held against their will. This means that they are not free to leave or make choices about their own actions. Therefore, the statement "A hostage is an individual being held against their will" is true.

7. All of the following are examples of internal and external customer service skills except:

Use active listening skills

Be courteous, patient and sincere

Hurry through the call to minimize pending times

Be empathetic

The correct answer is "Hurry through the call to minimize pending times." This answer is not an example of internal and external customer service skills because rushing through a call to minimize pending times does not demonstrate active listening, courtesy, patience, or empathy. It is important to take the time to actively listen to customers, be courteous, patient, and sincere, and show empathy towards their concerns or issues. Rushing through a call can lead to misunderstandings and a lack of resolution for the customer's problem.

Explanation

The correct answer is "Hurry through the call to minimize pending times." This answer is not an example of internal and external customer service skills because rushing through a call to minimize pending times does not demonstrate active listening, courtesy, patience, or empathy. It is important to take the time to actively listen to customers, be courteous, patient, and sincere, and show empathy towards their concerns or issues. Rushing through a call can lead to misunderstandings and a lack of resolution for the customer's problem.

8. In the negotiation phase, demands have been received and negotiations are in progress, between the suspect(s) and law enforcement.

True

False

During the negotiation phase, demands have been received and negotiations are ongoing between the suspect(s) and law enforcement. This suggests that there is an active dialogue and exchange of demands and counteroffers between the two parties. This phase typically occurs in situations such as hostage situations or high-stakes criminal cases where negotiations are necessary to reach a resolution. Therefore, the statement "True" accurately describes the situation during the negotiation phase.

Explanation

During the negotiation phase, demands have been received and negotiations are ongoing between the suspect(s) and law enforcement. This suggests that there is an active dialogue and exchange of demands and counteroffers between the two parties. This phase typically occurs in situations such as hostage situations or high-stakes criminal cases where negotiations are necessary to reach a resolution. Therefore, the statement "True" accurately describes the situation during the negotiation phase.

9. Stress is defined as physical, mental or emotional factors that cause bodily or mental tension.

True

False

The statement accurately defines stress as the result of physical, mental, or emotional factors that lead to tension in the body or mind. Therefore, the correct answer is true.

Explanation

The statement accurately defines stress as the result of physical, mental, or emotional factors that lead to tension in the body or mind. Therefore, the correct answer is true.

10. A deposition, also known as a depo, is the taking of testimony under oath.

True

False

A deposition is a legal process where a witness provides sworn testimony outside of the courtroom. It involves answering questions under oath, with a court reporter present to record the testimony. The purpose of a deposition is to gather evidence and information that can be used during a trial or legal proceeding. Therefore, the statement that a deposition is the taking of testimony under oath is true.

Explanation

A deposition is a legal process where a witness provides sworn testimony outside of the courtroom. It involves answering questions under oath, with a court reporter present to record the testimony. The purpose of a deposition is to gather evidence and information that can be used during a trial or legal proceeding. Therefore, the statement that a deposition is the taking of testimony under oath is true.

11. Telecommunicators should give information, not advice.

True

False

Telecommunicators are professionals who are trained to provide information and assistance to callers in emergency situations. Their role is to gather and relay accurate information to the appropriate authorities, such as police, fire, or medical personnel. They are not trained to give advice or make decisions for callers. By giving information rather than advice, telecommunicators ensure that they are providing accurate and unbiased information to the callers, allowing them to make their own decisions based on the information provided. Therefore, the statement "Telecommunicators should give information, not advice" is true.

Explanation

Telecommunicators are professionals who are trained to provide information and assistance to callers in emergency situations. Their role is to gather and relay accurate information to the appropriate authorities, such as police, fire, or medical personnel. They are not trained to give advice or make decisions for callers. By giving information rather than advice, telecommunicators ensure that they are providing accurate and unbiased information to the callers, allowing them to make their own decisions based on the information provided. Therefore, the statement "Telecommunicators should give information, not advice" is true.

12. A past event, or a delayed call, refers to an event that occurred within a short period of time.

True

False is an incident that has already occurred and is over

The statement is false because a past event or a delayed call refers to an event that occurred in the past, not necessarily within a short period of time. It can refer to any event that has already taken place, regardless of the duration. The phrase "is over" in the answer further emphasizes that a past event is something that has already concluded.

Explanation

The statement is false because a past event or a delayed call refers to an event that occurred in the past, not necessarily within a short period of time. It can refer to any event that has already taken place, regardless of the duration. The phrase "is over" in the answer further emphasizes that a past event is something that has already concluded.

13. A subject who has blocked himself in an area that is not accessible would be considered a ____________ subject.

Unreachable

Barricaded

Not available

High risk

A subject who has blocked himself in an area that is not accessible would be considered a "Barricaded" subject. This term implies that the subject has intentionally created a barrier or obstruction to prevent others from gaining access to them. It suggests a potentially dangerous situation where the subject may be trying to evade or resist authorities.

Explanation

A subject who has blocked himself in an area that is not accessible would be considered a "Barricaded" subject. This term implies that the subject has intentionally created a barrier or obstruction to prevent others from gaining access to them. It suggests a potentially dangerous situation where the subject may be trying to evade or resist authorities.

14. Civil Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws.

True

False Criminal Law does that

The statement is incorrect because it states that Criminal Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws. In reality, it is Civil Law that deals with these matters, not Criminal Law. Criminal Law focuses on offenses committed against the state or society as a whole, while Civil Law deals with disputes between individuals or organizations.

Explanation

The statement is incorrect because it states that Criminal Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws. In reality, it is Civil Law that deals with these matters, not Criminal Law. Criminal Law focuses on offenses committed against the state or society as a whole, while Civil Law deals with disputes between individuals or organizations.

15. FCIC is based in __________ and is administered by the Florida Department of Law Enforcement

Sarasota

Tallahassee

Tampa

Miami

FCIC is based in Tallahassee and is administered by the Florida Department of Law Enforcement. This means that the headquarters of FCIC is located in Tallahassee, and the organization is under the administration of the Florida Department of Law Enforcement.

Explanation

FCIC is based in Tallahassee and is administered by the Florida Department of Law Enforcement. This means that the headquarters of FCIC is located in Tallahassee, and the organization is under the administration of the Florida Department of Law Enforcement.

16. Which of the following isn't an example of a positive interpersonal skill?

Active listening

Positive thinking

Impatience

Open-minded acceptance of others' differences

Impatience is not an example of a positive interpersonal skill because it involves a lack of tolerance and understanding towards others. Positive interpersonal skills typically involve qualities such as active listening, positive thinking, and open-minded acceptance of others' differences. Impatience can hinder effective communication and relationships, as it often leads to frustration and a lack of empathy towards others.

Explanation

Impatience is not an example of a positive interpersonal skill because it involves a lack of tolerance and understanding towards others. Positive interpersonal skills typically involve qualities such as active listening, positive thinking, and open-minded acceptance of others' differences. Impatience can hinder effective communication and relationships, as it often leads to frustration and a lack of empathy towards others.

17. Any disclosure of confidential information must be properly documented and only released to those with a need to know.

True

False

The statement implies that any confidential information should be documented and only shared with individuals who have a legitimate reason to know the information. This ensures that the information is protected and prevents unauthorized access or disclosure. Therefore, the correct answer is true, as it aligns with the principle of confidentiality and proper information management.

Explanation

The statement implies that any confidential information should be documented and only shared with individuals who have a legitimate reason to know the information. This ensures that the information is protected and prevents unauthorized access or disclosure. Therefore, the correct answer is true, as it aligns with the principle of confidentiality and proper information management.

18. Anarchism is a political theory holding all forms of governmental authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups.

True

False

The statement accurately describes anarchism as a political theory that rejects the need for any form of governmental authority and promotes a society where individuals and groups voluntarily cooperate and associate with each other. Therefore, the answer "True" is correct.

Explanation

The statement accurately describes anarchism as a political theory that rejects the need for any form of governmental authority and promotes a society where individuals and groups voluntarily cooperate and associate with each other. Therefore, the answer "True" is correct.

19. An asset (terrorist) is a resource-person, group, relationship, instrument, installation or supply at the disposition of a terrorist organization for the use on an operational or support role.

True

False

The given statement is true because an asset, in the context of terrorism, refers to any resource or person that is available to a terrorist organization for use in their operations or to provide support. This can include individuals, groups, relationships, instruments, installations, or supplies that are utilized by terrorists. Therefore, the statement accurately describes the definition of an asset in relation to terrorism.

Explanation

The given statement is true because an asset, in the context of terrorism, refers to any resource or person that is available to a terrorist organization for use in their operations or to provide support. This can include individuals, groups, relationships, instruments, installations, or supplies that are utilized by terrorists. Therefore, the statement accurately describes the definition of an asset in relation to terrorism.

20. Criminal complaints involve an offense against society and can be penalized by a fine.

True

False can be penalized by imprisonment

Criminal complaints involve offenses against society, and they can be penalized by various means, not just imprisonment. While imprisonment is one possible penalty, fines are also a common form of punishment for criminal offenses. Therefore, it is incorrect to state that criminal complaints can only be penalized by imprisonment.

Explanation

Criminal complaints involve offenses against society, and they can be penalized by various means, not just imprisonment. While imprisonment is one possible penalty, fines are also a common form of punishment for criminal offenses. Therefore, it is incorrect to state that criminal complaints can only be penalized by imprisonment.

21. The DOT Emergency Response Guidebook (ERG) has established a six-digit numbering system to identify materials.

True

False It has a four-digit numbering system

The DOT Emergency Response Guidebook (ERG) does not have a six-digit numbering system to identify materials. Instead, it uses a four-digit numbering system. Therefore, the statement is false.

Explanation

The DOT Emergency Response Guidebook (ERG) does not have a six-digit numbering system to identify materials. Instead, it uses a four-digit numbering system. Therefore, the statement is false.

22. Dispatch all calls with ___________ , ____________ and ___________

Accuracy, brevity, clarity

Accuracy, brevity, courtesy

Accuracy, brilliance, clarity

Accuracy, brilliance, confidence

The dispatchers should handle all calls with accuracy, ensuring that the information provided is correct. They should also prioritize brevity, conveying the necessary details concisely. Additionally, clarity is crucial to ensure that the message is easily understood by the recipient. Therefore, the dispatchers should prioritize accuracy, brevity, and clarity when handling calls.

Explanation

The dispatchers should handle all calls with accuracy, ensuring that the information provided is correct. They should also prioritize brevity, conveying the necessary details concisely. Additionally, clarity is crucial to ensure that the message is easily understood by the recipient. Therefore, the dispatchers should prioritize accuracy, brevity, and clarity when handling calls.

23. Members do not have to conduct themselves in such a manner that their actions and behavior reflect favorably on the profession when they are off duty.

True

False

Members have a responsibility to conduct themselves in a manner that reflects favorably on the profession at all times, whether they are on or off duty. This is because their actions and behavior can still impact the reputation and public trust in the profession, even when they are not actively performing their duties. Therefore, the statement that members do not have to conduct themselves in such a manner when off duty is false.

Explanation

Members have a responsibility to conduct themselves in a manner that reflects favorably on the profession at all times, whether they are on or off duty. This is because their actions and behavior can still impact the reputation and public trust in the profession, even when they are not actively performing their duties. Therefore, the statement that members do not have to conduct themselves in such a manner when off duty is false.

24. __________ is that connection or linkage of authority and responsibility that joins one level of an organization to another.

Promotional pyramid

Chain of command

Organizational chart

Chain of authority

Chain of command refers to the hierarchical structure within an organization where authority and responsibility flow from the top to the bottom. It establishes a clear line of communication and decision-making, ensuring that tasks and instructions are passed down and followed through effectively. This system helps to maintain order, accountability, and efficient coordination between different levels of the organization. It enables managers to delegate tasks, assign responsibilities, and hold individuals accountable for their actions, ultimately contributing to the smooth functioning and success of the organization.

Explanation

Chain of command refers to the hierarchical structure within an organization where authority and responsibility flow from the top to the bottom. It establishes a clear line of communication and decision-making, ensuring that tasks and instructions are passed down and followed through effectively. This system helps to maintain order, accountability, and efficient coordination between different levels of the organization. It enables managers to delegate tasks, assign responsibilities, and hold individuals accountable for their actions, ultimately contributing to the smooth functioning and success of the organization.

25. Soreness in one's joints, headaches, changes in weight or insomnia are all examples of:

Distress

Mental stress

Physical stress

Emotional stress

Soreness in one's joints, headaches, changes in weight, or insomnia are all physical symptoms that can be attributed to physical stress. Physical stress refers to the strain or pressure placed on the body, often as a result of physical activities, injuries, or illnesses. These symptoms indicate that the body is experiencing a level of stress that is affecting its physical well-being.

Explanation

Soreness in one's joints, headaches, changes in weight, or insomnia are all physical symptoms that can be attributed to physical stress. Physical stress refers to the strain or pressure placed on the body, often as a result of physical activities, injuries, or illnesses. These symptoms indicate that the body is experiencing a level of stress that is affecting its physical well-being.

26. A _________ consists of two or more people working together to accomplish a common goal.

Pack

Group

Team

Partnership

A team is a group of individuals who collaborate and work together towards a shared objective or goal. Unlike a pack or group, a team implies a higher level of coordination and cooperation among its members. A partnership, on the other hand, typically refers to a business arrangement between two or more parties. Therefore, the most appropriate term to describe a group of people working together towards a common goal is a team.

Explanation

A team is a group of individuals who collaborate and work together towards a shared objective or goal. Unlike a pack or group, a team implies a higher level of coordination and cooperation among its members. A partnership, on the other hand, typically refers to a business arrangement between two or more parties. Therefore, the most appropriate term to describe a group of people working together towards a common goal is a team.

27. A nerve agent is a substance that interferes with the endocrine system. Exposure is primarily through the skin and eyes and, secondarily through inhalation of the vapor.

True

False interferes with the central nervous system

The given statement is false because a nerve agent does not interfere with the central nervous system. Instead, it affects the endocrine system. The statement also mentions that exposure to nerve agents primarily occurs through the skin and eyes, and secondarily through inhalation of the vapor.

Explanation

The given statement is false because a nerve agent does not interfere with the central nervous system. Instead, it affects the endocrine system. The statement also mentions that exposure to nerve agents primarily occurs through the skin and eyes, and secondarily through inhalation of the vapor.

28. The Emergency Support Function's (ESF) provide the structure for coordinating federal interagency support for a federal response to an incident.

True

False

The Emergency Support Functions (ESFs) are designed to facilitate coordination and collaboration among federal agencies during a response to an incident. These functions provide a structured framework for organizing and managing resources, personnel, and capabilities in a systematic manner. By establishing clear roles and responsibilities, the ESFs ensure effective communication and cooperation among the various federal agencies involved in the response effort. Therefore, the statement that the ESFs provide the structure for coordinating federal interagency support for a federal response to an incident is true.

Explanation

The Emergency Support Functions (ESFs) are designed to facilitate coordination and collaboration among federal agencies during a response to an incident. These functions provide a structured framework for organizing and managing resources, personnel, and capabilities in a systematic manner. By establishing clear roles and responsibilities, the ESFs ensure effective communication and cooperation among the various federal agencies involved in the response effort. Therefore, the statement that the ESFs provide the structure for coordinating federal interagency support for a federal response to an incident is true.

29. The DOT Emergency Response Guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico.

True

False

The DOT Emergency Response Guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada, and the Secretariat of Communications and Transportation of Mexico. This means that the statement is true.

Explanation

The DOT Emergency Response Guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada, and the Secretariat of Communications and Transportation of Mexico. This means that the statement is true.

30. ________ station radios are permanently mounted in the station or remote transmitter site.

Sub

Base

Police

Fire

Base station radios are permanently mounted in the station or remote transmitter site. These radios serve as the central communication hub for a specific area or organization. They provide reliable and continuous communication between different units or personnel. By being permanently mounted, they ensure consistent coverage and accessibility. This allows for efficient and effective communication, especially in emergency situations where quick and reliable communication is crucial. Therefore, the correct answer is "Base".

Explanation

Base station radios are permanently mounted in the station or remote transmitter site. These radios serve as the central communication hub for a specific area or organization. They provide reliable and continuous communication between different units or personnel. By being permanently mounted, they ensure consistent coverage and accessibility. This allows for efficient and effective communication, especially in emergency situations where quick and reliable communication is crucial. Therefore, the correct answer is "Base".

31. Eustress is defined as any stress associated with negative experiences or negative emotions.

True

False associated with pleasant experiences or positive emotions

The given answer is false because eustress is actually defined as stress associated with pleasant experiences or positive emotions. Eustress is a type of stress that motivates and energizes individuals, leading to improved performance and personal growth. It is often considered beneficial and can enhance one's overall well-being.

Explanation

The given answer is false because eustress is actually defined as stress associated with pleasant experiences or positive emotions. Eustress is a type of stress that motivates and energizes individuals, leading to improved performance and personal growth. It is often considered beneficial and can enhance one's overall well-being.

32. The AMBER alert program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies and the wireless industry, to activate an urgent bulletin reference...

Missing adults

Habitual runaways

Serious child abductions

Exploited children

The AMBER alert program is designed to activate an urgent bulletin in cases of serious child abductions. This program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies, and the wireless industry. It aims to quickly disseminate information about abducted children to the public, with the hope of increasing the chances of their safe recovery. The program is not specifically intended for missing adults, habitual runaways, or exploited children, but rather focuses on cases of serious child abductions.

Explanation

The AMBER alert program is designed to activate an urgent bulletin in cases of serious child abductions. This program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies, and the wireless industry. It aims to quickly disseminate information about abducted children to the public, with the hope of increasing the chances of their safe recovery. The program is not specifically intended for missing adults, habitual runaways, or exploited children, but rather focuses on cases of serious child abductions.

33. Responding "Cold" to call by Emergency Medical Services is:

Lights and sirens

For life threatening calls or emergencies

No lights or sirens

For routine calls

Responding "Cold" to a call by Emergency Medical Services means that they do not use lights or sirens. This indicates that the call is not life-threatening or an emergency. Instead, it is a routine call that does not require immediate attention. By not using lights or sirens, EMS can avoid causing unnecessary panic or disturbance to the public while still providing the necessary medical assistance.

Explanation

Responding "Cold" to a call by Emergency Medical Services means that they do not use lights or sirens. This indicates that the call is not life-threatening or an emergency. Instead, it is a routine call that does not require immediate attention. By not using lights or sirens, EMS can avoid causing unnecessary panic or disturbance to the public while still providing the necessary medical assistance.

34. The telecommunicator must __________, categorize it as emergency or non-emergency and identify which responders are needed to handle the situation.

Befriend the caller

Complete the call as quickly as possible

Determine the nature of the call

Get control of the call

The telecommunicator needs to determine the nature of the call in order to properly categorize it as emergency or non-emergency and identify which responders are needed to handle the situation. This step is crucial in providing the appropriate response and ensuring the safety and well-being of the caller and any potential victims.

Explanation

The telecommunicator needs to determine the nature of the call in order to properly categorize it as emergency or non-emergency and identify which responders are needed to handle the situation. This step is crucial in providing the appropriate response and ensuring the safety and well-being of the caller and any potential victims.

35. Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies.

True

False

Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies. This means that there is a main state agency responsible for overseeing and coordinating each ESF, and they receive support from other state agencies. This structure ensures that there is effective collaboration and coordination among different agencies in handling emergency situations.

Explanation

Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies. This means that there is a main state agency responsible for overseeing and coordinating each ESF, and they receive support from other state agencies. This structure ensures that there is effective collaboration and coordination among different agencies in handling emergency situations.

36. NIMS is the acronym for:

National Incident Management System

Newest Incident Management System

National Insurance Management System

National Incident Micromanagement System

The correct answer is "National Incident Management System." NIMS is a comprehensive framework that provides guidance for all levels of government, nongovernmental organizations, and the private sector to work together in managing incidents. It promotes effective communication, coordination, and cooperation during emergencies and disasters. This system helps to ensure a coordinated and efficient response to incidents, enhancing the overall preparedness and resilience of the nation.

Explanation

The correct answer is "National Incident Management System." NIMS is a comprehensive framework that provides guidance for all levels of government, nongovernmental organizations, and the private sector to work together in managing incidents. It promotes effective communication, coordination, and cooperation during emergencies and disasters. This system helps to ensure a coordinated and efficient response to incidents, enhancing the overall preparedness and resilience of the nation.

37. Civil complaints involve disputes between private individuals or disputes involving contractual matters and are penalized by fines and/or imprisonment.

True

False are penalized by fines, forfeitures, or some other non-criminal sanction

The statement is false because civil complaints are not penalized by fines and/or imprisonment. Instead, civil complaints involve disputes between private individuals or contractual matters and are typically resolved through non-criminal sanctions such as fines, forfeitures, or other legal remedies.

Explanation

The statement is false because civil complaints are not penalized by fines and/or imprisonment. Instead, civil complaints involve disputes between private individuals or contractual matters and are typically resolved through non-criminal sanctions such as fines, forfeitures, or other legal remedies.

38. A wrong call classification will not delay a priority call.

True

False

A wrong call classification can potentially delay a priority call. If a call is mistakenly classified as non-priority when it should have been prioritized, it may not receive the urgent attention it requires. This can result in a delay in responding to the priority call, potentially leading to negative consequences or harm. Therefore, the statement that a wrong call classification will not delay a priority call is false.

Explanation

A wrong call classification can potentially delay a priority call. If a call is mistakenly classified as non-priority when it should have been prioritized, it may not receive the urgent attention it requires. This can result in a delay in responding to the priority call, potentially leading to negative consequences or harm. Therefore, the statement that a wrong call classification will not delay a priority call is false.

39. Which information can not be garnered from FCIC?

Stolen guns

Gang files

Criminal histories

Stolen credit cards

The FCIC (Florida Crime Information Center) is a database that provides information on stolen guns, gang files, and criminal histories. However, it does not contain information on stolen credit cards. Therefore, the information about stolen credit cards cannot be garnered from FCIC.

Explanation

The FCIC (Florida Crime Information Center) is a database that provides information on stolen guns, gang files, and criminal histories. However, it does not contain information on stolen credit cards. Therefore, the information about stolen credit cards cannot be garnered from FCIC.

40. Hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock is an example of what type of center?

Fully Equipped

Emergency

Surgical

Trauma

A hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock is an example of a trauma center. Trauma centers are specialized facilities that are equipped to handle and treat patients with severe injuries, such as those caused by accidents or violence. These centers have the necessary resources and expertise to provide immediate and comprehensive care to trauma patients, ensuring the best chances of survival and recovery.

Explanation

A hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock is an example of a trauma center. Trauma centers are specialized facilities that are equipped to handle and treat patients with severe injuries, such as those caused by accidents or violence. These centers have the necessary resources and expertise to provide immediate and comprehensive care to trauma patients, ensuring the best chances of survival and recovery.

41. All of the following are examples of the impact absences can have on a communications center except:

Increased costs due to overtime

Put additional workload on others

Brings families closer together

Lowers morale

The correct answer is "Brings families closer together." This option does not represent an example of the impact absences can have on a communications center. The other options, such as increased costs due to overtime, additional workload on others, and lowered morale, all highlight negative consequences of absences in a communications center. However, the idea of bringing families closer together does not directly relate to the impact of absences on the center's operations or efficiency.

Explanation

The correct answer is "Brings families closer together." This option does not represent an example of the impact absences can have on a communications center. The other options, such as increased costs due to overtime, additional workload on others, and lowered morale, all highlight negative consequences of absences in a communications center. However, the idea of bringing families closer together does not directly relate to the impact of absences on the center's operations or efficiency.

42. What number do you dial to reach the Florida Relay Systems?

711

411

511

911

You dial 711 to reach the Florida Relay Systems. This is a special number used for telecommunications relay services, which allows individuals with hearing or speech disabilities to communicate with others using a TTY or other assistive devices. It is a nationwide number used in the United States for relay services, ensuring equal access to telecommunications for all individuals.

Explanation

You dial 711 to reach the Florida Relay Systems. This is a special number used for telecommunications relay services, which allows individuals with hearing or speech disabilities to communicate with others using a TTY or other assistive devices. It is a nationwide number used in the United States for relay services, ensuring equal access to telecommunications for all individuals.

43. Anti-terrorism is defensive measures used to increase the vulnerability of individuals and property to terrorist acts, to include limited response and containment by local military forces.

True

False used to reduce the vulnerability of individuals

The correct answer is False used to reduce the vulnerability of individuals. The explanation is that anti-terrorism measures are implemented to decrease the vulnerability of individuals and property to terrorist acts, not increase it. These measures aim to prevent and mitigate the impact of terrorist attacks, ensuring the safety and security of individuals and their surroundings.

Explanation

The correct answer is False used to reduce the vulnerability of individuals. The explanation is that anti-terrorism measures are implemented to decrease the vulnerability of individuals and property to terrorist acts, not increase it. These measures aim to prevent and mitigate the impact of terrorist attacks, ensuring the safety and security of individuals and their surroundings.

44. A dirty bomb or Radiological Dispersal Device (RDD) uses conventional explosive to disperse radioactive material like that used in the medical area over a given area.

True

False

A dirty bomb or Radiological Dispersal Device (RDD) is a type of explosive device that combines conventional explosives with radioactive materials. When detonated, it disperses the radioactive material over a specific area, potentially causing contamination and harm to people and the environment. This method of attack is a concern due to the potential for widespread panic, disruption, and long-term health effects.

Explanation

A dirty bomb or Radiological Dispersal Device (RDD) is a type of explosive device that combines conventional explosives with radioactive materials. When detonated, it disperses the radioactive material over a specific area, potentially causing contamination and harm to people and the environment. This method of attack is a concern due to the potential for widespread panic, disruption, and long-term health effects.

45. CAD is an acronym for:

Computer Aided Dispatch

Computer Assisted Dispatch

Call takers Assisting Dispatch

Callers Annoying Dispatch

CAD stands for Computer Aided Dispatch. This term refers to the use of computer systems and software to facilitate the process of dispatching emergency services, such as police, fire, and medical responders. CAD systems are used to receive and manage emergency calls, track the location of emergency units, and provide real-time information to dispatchers and responders. By automating and streamlining the dispatch process, CAD helps improve the efficiency and effectiveness of emergency response operations.

Explanation

CAD stands for Computer Aided Dispatch. This term refers to the use of computer systems and software to facilitate the process of dispatching emergency services, such as police, fire, and medical responders. CAD systems are used to receive and manage emergency calls, track the location of emergency units, and provide real-time information to dispatchers and responders. By automating and streamlining the dispatch process, CAD helps improve the efficiency and effectiveness of emergency response operations.

46. Law enforcement only telecommunicator will not be required to take a CPR course.

True

False

Law enforcement only telecommunicators may encounter situations where they need to provide life-saving assistance over the phone. Therefore, it is crucial for them to be trained in CPR in order to effectively respond to emergencies and potentially save lives. Therefore, the statement that they will not be required to take a CPR course is false.

Explanation

Law enforcement only telecommunicators may encounter situations where they need to provide life-saving assistance over the phone. Therefore, it is crucial for them to be trained in CPR in order to effectively respond to emergencies and potentially save lives. Therefore, the statement that they will not be required to take a CPR course is false.

47. __________ provide advanced life support to victims. Skills include those of an __________ as well as injections, intravenous infusions, needle thoracostomy, cricothyroidotomy, intraosseus and advanced airway management

Paramedic, entomologist

EMT, observer

Paramedic, EMT

Paramedic, entomologist

Paramedics provide advanced life support to victims, which includes skills such as injections, intravenous infusions, needle thoracostomy, cricothyroidotomy, intraosseous access, and advanced airway management. EMTs, on the other hand, provide basic life support and do not possess the same advanced skills as paramedics. Therefore, the correct answer is Paramedic, EMT.

Explanation

Paramedics provide advanced life support to victims, which includes skills such as injections, intravenous infusions, needle thoracostomy, cricothyroidotomy, intraosseous access, and advanced airway management. EMTs, on the other hand, provide basic life support and do not possess the same advanced skills as paramedics. Therefore, the correct answer is Paramedic, EMT.

48. Which of the following is not unethical?

Prejudice

Willful neglect of duty

Courtesy

Sexual harassment

Courtesy is not unethical because it refers to being polite, respectful, and considerate towards others. It involves showing kindness and good manners, which are generally seen as positive and ethical behaviors. Prejudice, willful neglect of duty, and sexual harassment, on the other hand, are all unethical actions that involve discrimination, negligence, and inappropriate behavior towards others.

Explanation

Courtesy is not unethical because it refers to being polite, respectful, and considerate towards others. It involves showing kindness and good manners, which are generally seen as positive and ethical behaviors. Prejudice, willful neglect of duty, and sexual harassment, on the other hand, are all unethical actions that involve discrimination, negligence, and inappropriate behavior towards others.

49. Which is an example of a gas?

Calcium Carbide

Acetone

Hydrogen

Gasoline

Hydrogen is an example of a gas because it exists in a gaseous state at room temperature and atmospheric pressure. It is a colorless, odorless, and highly flammable gas. Hydrogen is the lightest and most abundant element in the universe. It is commonly used as a fuel and is also found in various industrial processes and applications.

Explanation

Hydrogen is an example of a gas because it exists in a gaseous state at room temperature and atmospheric pressure. It is a colorless, odorless, and highly flammable gas. Hydrogen is the lightest and most abundant element in the universe. It is commonly used as a fuel and is also found in various industrial processes and applications.

50. What is a sign of physical stress?

Lack of work ethic

Difficulty concentrating and remaining focused

Low morale

Insomnia

Insomnia is a sign of physical stress because it refers to the inability to fall asleep or stay asleep. When the body is under stress, it can disrupt the normal sleep patterns, leading to insomnia. Physical stress can be caused by various factors such as illness, pain, or hormonal imbalances. Lack of restful sleep can further exacerbate the physical stress, leading to a vicious cycle. Therefore, insomnia can be seen as a clear indication that the body is experiencing physical stress.

Explanation

Insomnia is a sign of physical stress because it refers to the inability to fall asleep or stay asleep. When the body is under stress, it can disrupt the normal sleep patterns, leading to insomnia. Physical stress can be caused by various factors such as illness, pain, or hormonal imbalances. Lack of restful sleep can further exacerbate the physical stress, leading to a vicious cycle. Therefore, insomnia can be seen as a clear indication that the body is experiencing physical stress.

51. NCIC is an acronym for:

Nationwide Criminal Incarceration Center

National Crime Information Center

Nationwide Criminal Information Center

National Criminal Information Computer

The correct answer is National Crime Information Center. NCIC is an acronym that stands for National Crime Information Center. This center is responsible for maintaining a comprehensive database of criminal justice information, including records on wanted persons, stolen property, and criminal histories. It is a vital tool used by law enforcement agencies across the United States to access and share information in real-time, aiding in the investigation and prevention of crimes.

Explanation

The correct answer is National Crime Information Center. NCIC is an acronym that stands for National Crime Information Center. This center is responsible for maintaining a comprehensive database of criminal justice information, including records on wanted persons, stolen property, and criminal histories. It is a vital tool used by law enforcement agencies across the United States to access and share information in real-time, aiding in the investigation and prevention of crimes.

52. The abbreviation for Go Ahead is:

GoAd

GoAh

GA

GOA

The correct answer for the abbreviation of "Go Ahead" is GA. This abbreviation is commonly used in written communication to indicate permission or approval to proceed with a certain action or task. It is a concise and widely recognized abbreviation that effectively conveys the intended meaning.

Explanation

The correct answer for the abbreviation of "Go Ahead" is GA. This abbreviation is commonly used in written communication to indicate permission or approval to proceed with a certain action or task. It is a concise and widely recognized abbreviation that effectively conveys the intended meaning.

53. Where was the first two-way radio used?

Metuchen, New Jersey

Bayshore, New York

Bayonne, New Jersey

Manorville, New York

The first two-way radio was used in Bayonne, New Jersey.

Explanation

The first two-way radio was used in Bayonne, New Jersey.

54. A telecommunicator can be held civilly liable if they violate a law or statute.

True

False can be held criminally liable

A telecommunicator can be held civilly liable if they violate a law or statute, but they cannot be held criminally liable. Civil liability refers to being held responsible for damages or harm caused to another party, typically through a lawsuit, whereas criminal liability involves being charged with a crime and facing potential penalties such as fines or imprisonment. Therefore, the statement that a telecommunicator can be held criminally liable is incorrect.

Explanation

A telecommunicator can be held civilly liable if they violate a law or statute, but they cannot be held criminally liable. Civil liability refers to being held responsible for damages or harm caused to another party, typically through a lawsuit, whereas criminal liability involves being charged with a crime and facing potential penalties such as fines or imprisonment. Therefore, the statement that a telecommunicator can be held criminally liable is incorrect.

55. A __________ is anything of value intended to benefit the giver more then the receive, given to a person because of position and authority rather than because of individual or personal qualities.

Gift

Reward

Gratuity

Benefit

Gratuity is the correct answer because it refers to something of value given to a person due to their position or authority, rather than their individual qualities. It implies that the giver is benefiting more from the act of giving than the receiver.

Explanation

Gratuity is the correct answer because it refers to something of value given to a person due to their position or authority, rather than their individual qualities. It implies that the giver is benefiting more from the act of giving than the receiver.

56. Where is NCIC housed?

Washington D.C.

Richmond, Virginia

Clarksburg, West Virginia

Annapolis, Maryland

The NCIC (National Crime Information Center) is housed in Clarksburg, West Virginia. This is the correct answer because the NCIC is a computerized database that provides law enforcement agencies across the United States with information on wanted persons, stolen property, and other criminal justice information. The NCIC is operated by the Federal Bureau of Investigation (FBI), and its headquarters are located in Clarksburg, West Virginia.

Explanation

The NCIC (National Crime Information Center) is housed in Clarksburg, West Virginia. This is the correct answer because the NCIC is a computerized database that provides law enforcement agencies across the United States with information on wanted persons, stolen property, and other criminal justice information. The NCIC is operated by the Federal Bureau of Investigation (FBI), and its headquarters are located in Clarksburg, West Virginia.

57. What is the age for a missing person when Silver Alerts are activated?

75

60

55

65

Silver Alerts are activated when a missing person is 60 years of age or older. This age threshold is set because individuals in this age group are considered to be more vulnerable and at higher risk of harm or injury when they go missing. By activating Silver Alerts, authorities can quickly disseminate information about the missing person to the public, increasing the chances of locating them safely.

Explanation

Silver Alerts are activated when a missing person is 60 years of age or older. This age threshold is set because individuals in this age group are considered to be more vulnerable and at higher risk of harm or injury when they go missing. By activating Silver Alerts, authorities can quickly disseminate information about the missing person to the public, increasing the chances of locating them safely.

58. Interpersonal skills encompass communications between __________ or _________ people, including verbal and non-verbal communications.

Two, more

One, two

One, more

Three, more

Interpersonal skills encompass communications between two or more people, including verbal and non-verbal communications. These skills are essential for effective and successful interactions with others. By having the ability to communicate effectively with multiple individuals, individuals can build and maintain strong relationships, resolve conflicts, and collaborate efficiently. These skills involve active listening, empathy, assertiveness, and clear expression of thoughts and ideas.

Explanation

Interpersonal skills encompass communications between two or more people, including verbal and non-verbal communications. These skills are essential for effective and successful interactions with others. By having the ability to communicate effectively with multiple individuals, individuals can build and maintain strong relationships, resolve conflicts, and collaborate efficiently. These skills involve active listening, empathy, assertiveness, and clear expression of thoughts and ideas.

59. Which is an example of a solid?

Magnesium

Gasoline

Chlorine

Acetone

Magnesium is an example of a solid because it is a metallic element that exists in a solid state at room temperature and pressure. Solids have a definite shape and volume, and their particles are closely packed together in a fixed arrangement. Magnesium has a crystalline structure and is known for its strength, high melting point, and conductivity. Gasoline, chlorine, and acetone, on the other hand, are examples of liquids or gases, as they do not possess a definite shape and volume like solids.

Explanation

Magnesium is an example of a solid because it is a metallic element that exists in a solid state at room temperature and pressure. Solids have a definite shape and volume, and their particles are closely packed together in a fixed arrangement. Magnesium has a crystalline structure and is known for its strength, high melting point, and conductivity. Gasoline, chlorine, and acetone, on the other hand, are examples of liquids or gases, as they do not possess a definite shape and volume like solids.

60. ____________ can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence.

Morality

Ethics

Professionalism

Self-respect

Professionalism can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served, and commitment to the continued development of skills in the pursuit of excellence. This means conducting oneself in a manner that reflects competence, integrity, and respect in a professional setting. It involves adhering to professional codes of conduct, maintaining a high level of expertise, and continuously striving to improve and grow in one's profession.

Explanation

Professionalism can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served, and commitment to the continued development of skills in the pursuit of excellence. This means conducting oneself in a manner that reflects competence, integrity, and respect in a professional setting. It involves adhering to professional codes of conduct, maintaining a high level of expertise, and continuously striving to improve and grow in one's profession.

61. Which of the below abbreviations is not approved for use with Telecommunication Devices for the Deaf:

GA

STOP

SKSK

Q

The abbreviation "STOP" is not approved for use with Telecommunication Devices for the Deaf. This is because "STOP" is commonly used in telecommunication systems to indicate the end of a message, but it may cause confusion or misinterpretation for individuals who rely on TDDs. Approved abbreviations for TDDs are typically standardized and widely recognized within the deaf and hard-of-hearing community to ensure effective communication.

Explanation

The abbreviation "STOP" is not approved for use with Telecommunication Devices for the Deaf. This is because "STOP" is commonly used in telecommunication systems to indicate the end of a message, but it may cause confusion or misinterpretation for individuals who rely on TDDs. Approved abbreviations for TDDs are typically standardized and widely recognized within the deaf and hard-of-hearing community to ensure effective communication.

62. During a multi-casualty incident (MCI), communicator's roles and responsibilities include all of the following except:

Coordinate the requests of other agencies

If additional help is needed, leave and offer assistance

Dispatch additional resources

Make notification and requests of other agencies, such as hospitals, air transport units, lawenforcement, etc.

During a multi-casualty incident (MCI), the communicator's roles and responsibilities include coordinating the requests of other agencies, dispatching additional resources, and making notifications and requests of other agencies. However, the communicator should not leave and offer assistance if additional help is needed. Instead, they should stay at their post and continue to fulfill their duties as a communicator, ensuring effective communication and coordination between different agencies involved in the incident.

Explanation

During a multi-casualty incident (MCI), the communicator's roles and responsibilities include coordinating the requests of other agencies, dispatching additional resources, and making notifications and requests of other agencies. However, the communicator should not leave and offer assistance if additional help is needed. Instead, they should stay at their post and continue to fulfill their duties as a communicator, ensuring effective communication and coordination between different agencies involved in the incident.

63. In January, 1980, the first 911 enhanced call was received in __________ , Florida.

Alachua County

Pinellas County

Orange County

Sarasota County

In January 1980, the first 911 enhanced call was received in Orange County, Florida.

Explanation

In January 1980, the first 911 enhanced call was received in Orange County, Florida.

64. The duration of response for the TERT ranges from ____________ to ______________ depending on area and severity of the incident.

Five days, two weeks

Five days, two months

Five weeks, two months

Five months, two years

The duration of response for the TERT can vary depending on the area and severity of the incident. It typically ranges from five days to two weeks. This means that the TERT team is expected to be able to respond to and handle the incident within this time frame.

Explanation

The duration of response for the TERT can vary depending on the area and severity of the incident. It typically ranges from five days to two weeks. This means that the TERT team is expected to be able to respond to and handle the incident within this time frame.

65. What state was the first to utilize 2 way radios in 1933?

California

New Jersey

Illinois

Florida

New Jersey was the first state to utilize 2 way radios in 1933. This means that New Jersey was the first state to adopt and use this technology for communication purposes. It is not mentioned why New Jersey was the first state to do so, but it can be inferred that they were ahead in terms of technological advancements or had a specific need for this type of communication system.

Explanation

New Jersey was the first state to utilize 2 way radios in 1933. This means that New Jersey was the first state to adopt and use this technology for communication purposes. It is not mentioned why New Jersey was the first state to do so, but it can be inferred that they were ahead in terms of technological advancements or had a specific need for this type of communication system.

66. The communications cycle is comprised of 5 parts. Which part refers to the content?

Feedback

Message

Medium

Receiver

The part of the communications cycle that refers to the content is the "Message". The message is the information or idea that is being communicated from the sender to the receiver. It can be in the form of verbal or written communication, images, or any other form of media. The message is the main component of the communication process and carries the content that the sender wants to convey.

Explanation

The part of the communications cycle that refers to the content is the "Message". The message is the information or idea that is being communicated from the sender to the receiver. It can be in the form of verbal or written communication, images, or any other form of media. The message is the main component of the communication process and carries the content that the sender wants to convey.

67. Hazardous materials are liquids or gases that when released are capable of causing harm to people, the environment and property.

True

False also solids

The statement in the question suggests that hazardous materials are only liquids or gases. However, the correct answer states that hazardous materials can also be solids. This means that not only liquids and gases, but also solid substances have the potential to cause harm to people, the environment, and property when released.

Explanation

The statement in the question suggests that hazardous materials are only liquids or gases. However, the correct answer states that hazardous materials can also be solids. This means that not only liquids and gases, but also solid substances have the potential to cause harm to people, the environment, and property when released.

68. A dirty bomb will cause immediate physical damage and will also spread radioactive material which may render an area uninhabitable and cause cancers and other illness to those that are exposed.

True

False may not cause immediate physical damage

A dirty bomb is a combination of conventional explosives and radioactive material. While it is true that a dirty bomb can spread radioactive material and cause long-term health effects such as cancers and illnesses to those exposed, it may not necessarily cause immediate physical damage. The primary purpose of a dirty bomb is to spread fear, panic, and contaminate an area with radiation rather than causing immediate physical destruction like a traditional explosive device.

Explanation

A dirty bomb is a combination of conventional explosives and radioactive material. While it is true that a dirty bomb can spread radioactive material and cause long-term health effects such as cancers and illnesses to those exposed, it may not necessarily cause immediate physical damage. The primary purpose of a dirty bomb is to spread fear, panic, and contaminate an area with radiation rather than causing immediate physical destruction like a traditional explosive device.

69. What phase of barricaded subjects is information about subject obtained?

Containment phase

Termination phase

Observation phase

Approach phase

During the observation phase of barricaded subjects, information about the subject is obtained. This phase involves closely monitoring the subject's behavior, actions, and any communication they may have with law enforcement. It is an essential step in gathering intelligence and assessing the situation before making any further decisions or taking action. The observation phase allows law enforcement to gather valuable information about the subject's intentions, potential threats, and any possible negotiation opportunities.

Explanation

During the observation phase of barricaded subjects, information about the subject is obtained. This phase involves closely monitoring the subject's behavior, actions, and any communication they may have with law enforcement. It is an essential step in gathering intelligence and assessing the situation before making any further decisions or taking action. The observation phase allows law enforcement to gather valuable information about the subject's intentions, potential threats, and any possible negotiation opportunities.

70. Florida has ________ Emergency Support Functions (ESFs), grouped by function rather than agency.

25

18

22

17

Florida has 18 Emergency Support Functions (ESFs), which are grouped by function rather than agency. This means that different agencies with similar responsibilities and expertise work together under a specific ESF to coordinate their efforts during emergencies. By organizing the ESFs based on function, Florida can ensure a more efficient and effective response to emergencies by leveraging the expertise and resources of multiple agencies.

Explanation

Florida has 18 Emergency Support Functions (ESFs), which are grouped by function rather than agency. This means that different agencies with similar responsibilities and expertise work together under a specific ESF to coordinate their efforts during emergencies. By organizing the ESFs based on function, Florida can ensure a more efficient and effective response to emergencies by leveraging the expertise and resources of multiple agencies.

71. When dealing with a suicidal caller, the telecommunicator cannot mention the word suicide when dealing directly with the caller.

True

False

When dealing with a suicidal caller, it is important for the telecommunicator to directly address the issue of suicide. By avoiding mentioning the word suicide, the telecommunicator may fail to establish a clear communication and understanding with the caller, which can hinder their ability to provide appropriate help and support. Therefore, the correct answer is False.

Explanation

When dealing with a suicidal caller, it is important for the telecommunicator to directly address the issue of suicide. By avoiding mentioning the word suicide, the telecommunicator may fail to establish a clear communication and understanding with the caller, which can hinder their ability to provide appropriate help and support. Therefore, the correct answer is False.

72. The purpose of NLETS is to:

Provide for the exchange of life-threatening information between interstate and/or interagencypersonnel

Provide for the interstate and/or inter-agency exchange of criminal justice and relatedinformation

Provide for the interstate and/or inter-agency exchange of medical and fire departmentinformation

Provide for the interstate and/or inter-agency exchange of private or confidentialinformation

NLETS, or the National Law Enforcement Telecommunication System, is a network that facilitates the exchange of criminal justice and related information between interstate and/or inter-agency personnel. It allows law enforcement agencies to share crucial information such as criminal records, warrants, and other investigative data. This exchange of information helps in the coordination and collaboration among different law enforcement agencies, enabling them to effectively combat crime and maintain public safety.

Explanation

NLETS, or the National Law Enforcement Telecommunication System, is a network that facilitates the exchange of criminal justice and related information between interstate and/or inter-agency personnel. It allows law enforcement agencies to share crucial information such as criminal records, warrants, and other investigative data. This exchange of information helps in the coordination and collaboration among different law enforcement agencies, enabling them to effectively combat crime and maintain public safety.

73. Counter-terrorism is the defensive measures taken to prevent, deter and respond to terrorism.

True

False offensive measures, not defensive measures

The given statement suggests that counter-terrorism involves offensive measures rather than defensive measures. This means that instead of solely focusing on preventing and responding to terrorist attacks, counter-terrorism strategies also involve actively targeting and attacking terrorist groups. This approach aims to disrupt and dismantle these groups, rather than solely focusing on defensive measures. Therefore, the correct answer is "False offensive measures, not defensive measures."

Explanation

The given statement suggests that counter-terrorism involves offensive measures rather than defensive measures. This means that instead of solely focusing on preventing and responding to terrorist attacks, counter-terrorism strategies also involve actively targeting and attacking terrorist groups. This approach aims to disrupt and dismantle these groups, rather than solely focusing on defensive measures. Therefore, the correct answer is "False offensive measures, not defensive measures."

74. PST's will maintain the integrity of private information; they will neither seek personal data beyond that needed to perform their professional responsibilities, nor reveal case information to anyone not having proper professional use for such. Violators __________ of are subject to disciplinary actions and/or civil liability and/or criminal prosecution.

Personal information

Confidentiality

Civil rights

Agency values

PST's are required to maintain confidentiality in order to protect personal information and uphold the integrity of their professional responsibilities. They are not allowed to seek personal data beyond what is necessary for their job, and they cannot disclose case information to individuals who do not have a legitimate professional need for it. Violators of this confidentiality policy may face disciplinary actions, civil liability, and even criminal prosecution.

Explanation

PST's are required to maintain confidentiality in order to protect personal information and uphold the integrity of their professional responsibilities. They are not allowed to seek personal data beyond what is necessary for their job, and they cannot disclose case information to individuals who do not have a legitimate professional need for it. Violators of this confidentiality policy may face disciplinary actions, civil liability, and even criminal prosecution.

75. ___________ is a microorganism that causes disease in personnel, plants or animals, or causes the deterioration of material.

Biological agent

Chemical weapon

Radiological dispersal device

Biological weapon

A biological agent refers to a microorganism that can cause disease in personnel, plants, animals, or even lead to the deterioration of materials. This term is used to describe any harmful organism or toxin that can be used intentionally as a weapon or can occur naturally. It encompasses a wide range of pathogens such as bacteria, viruses, fungi, and toxins produced by living organisms. These agents can be used in bioterrorism attacks or can occur naturally, leading to outbreaks and epidemics.

Explanation

A biological agent refers to a microorganism that can cause disease in personnel, plants, animals, or even lead to the deterioration of materials. This term is used to describe any harmful organism or toxin that can be used intentionally as a weapon or can occur naturally. It encompasses a wide range of pathogens such as bacteria, viruses, fungi, and toxins produced by living organisms. These agents can be used in bioterrorism attacks or can occur naturally, leading to outbreaks and epidemics.

76. Which department obtains criminal justice intelligence utilizing local, state and national databases, inputs criminal justice information that will be added to the FCIC/NCIC hot files and sends and receives state and national messages pertaining to criminal justice information?

Warrants

Communications

Teletype

Information Technology (IT)

The department that obtains criminal justice intelligence utilizing local, state, and national databases, inputs criminal justice information that will be added to the FCIC/NCIC hot files, and sends and receives state and national messages pertaining to criminal justice information is the Teletype department. Teletype is a communication system that allows for the transmission of written messages over long distances. In this context, the Teletype department would be responsible for gathering and disseminating criminal justice information through this communication system.

Explanation

The department that obtains criminal justice intelligence utilizing local, state, and national databases, inputs criminal justice information that will be added to the FCIC/NCIC hot files, and sends and receives state and national messages pertaining to criminal justice information is the Teletype department. Teletype is a communication system that allows for the transmission of written messages over long distances. In this context, the Teletype department would be responsible for gathering and disseminating criminal justice information through this communication system.

77. Which of the following is NOT a form of terrorism?

Bio-terrorism

Eco- terrorism

Nuclear-terrorism

Explosive terrorism

Explosive terrorism is not a form of terrorism because terrorism itself is defined as the use of violence, intimidation, or threats to create fear and panic in order to achieve political, religious, or ideological goals. The term "explosive terrorism" is redundant, as the use of explosives is a common tactic employed by terrorists. Therefore, the correct answer is explosive terrorism.

Explanation

Explosive terrorism is not a form of terrorism because terrorism itself is defined as the use of violence, intimidation, or threats to create fear and panic in order to achieve political, religious, or ideological goals. The term "explosive terrorism" is redundant, as the use of explosives is a common tactic employed by terrorists. Therefore, the correct answer is explosive terrorism.

78. The NCIC maintains information on stolen and recovered property as well as wanted and missing persons for all 50 states, Canada, U.S. Virgin Islands, Puerto Rico, Guam, American Samoa and Mariana Islands. NCIC also houses federal ________ and _________ data.

Misdemeanor, felony

Criminal, incarceration

Criminal, warrants

Warrants, injunction

The NCIC maintains information on stolen and recovered property, wanted and missing persons, as well as criminal warrants. This means that they have data on individuals who have been accused or convicted of crimes and are wanted by law enforcement. The inclusion of the word "criminal" suggests that the warrants in question are related to criminal offenses rather than civil matters.

Explanation

The NCIC maintains information on stolen and recovered property, wanted and missing persons, as well as criminal warrants. This means that they have data on individuals who have been accused or convicted of crimes and are wanted by law enforcement. The inclusion of the word "criminal" suggests that the warrants in question are related to criminal offenses rather than civil matters.

79. _________ is a device giving people the ability to type a conversation instead of speaking.

DTC

TTD

TDD

FRS

TDD stands for Telecommunication Device for the Deaf, which is a device that allows individuals who are deaf or hard of hearing to communicate by typing instead of speaking. This device typically consists of a keyboard and a screen, allowing for real-time text conversations. TDDs are commonly used in telephone communication, enabling individuals with hearing impairments to communicate effectively.

Explanation

TDD stands for Telecommunication Device for the Deaf, which is a device that allows individuals who are deaf or hard of hearing to communicate by typing instead of speaking. This device typically consists of a keyboard and a screen, allowing for real-time text conversations. TDDs are commonly used in telephone communication, enabling individuals with hearing impairments to communicate effectively.

80. Which section of the "Sunshine Law" provides that all state, county and municipal records are open for personal inspection and copying by any person?

119.04

119.07

119.01

119.03

Section 119.01 of the "Sunshine Law" provides that all state, county, and municipal records are open for personal inspection and copying by any person. This section ensures transparency and accountability by allowing the public to access government records and information. It promotes an open and democratic society by allowing citizens to stay informed about the actions and decisions of their government.

Explanation

Section 119.01 of the "Sunshine Law" provides that all state, county, and municipal records are open for personal inspection and copying by any person. This section ensures transparency and accountability by allowing the public to access government records and information. It promotes an open and democratic society by allowing citizens to stay informed about the actions and decisions of their government.

81. Decision-making refers to the ability to use in making decisions based on available facts, prior knowledge or experience when handling calls for service or responding to emergency situations.

Sound judgment

Experienced judgment

Educated judgment

Logical judgment

Sound judgment refers to the ability to make good decisions based on available information, prior knowledge, and experience. It involves considering all relevant factors, weighing the pros and cons, and choosing the most appropriate course of action. In the context of decision-making in emergency situations or handling calls for service, sound judgment is crucial as it ensures that the decisions made are rational, logical, and effective in resolving the situation at hand. It requires the individual to think critically, assess the situation accurately, and make informed choices that prioritize the well-being and safety of all involved.

Explanation

Sound judgment refers to the ability to make good decisions based on available information, prior knowledge, and experience. It involves considering all relevant factors, weighing the pros and cons, and choosing the most appropriate course of action. In the context of decision-making in emergency situations or handling calls for service, sound judgment is crucial as it ensures that the decisions made are rational, logical, and effective in resolving the situation at hand. It requires the individual to think critically, assess the situation accurately, and make informed choices that prioritize the well-being and safety of all involved.

82. What alert was created for the public after an officer has been seriously injured or killed by an offender?

Federal Bureau of Investigations (FBI)

Florida Department of Law Enforcement (FDLE)

Law Enforcement Officer (LEO)

Officer Down

The correct answer is Law Enforcement Officer (LEO). This alert is created for the public after an officer has been seriously injured or killed by an offender. The LEO alert is used to notify the public and law enforcement agencies about the incident, providing information about the suspect and any relevant details to aid in apprehension. This alert system helps to mobilize resources and increase public awareness in order to assist in the search for the offender and ensure the safety of the community.

Explanation

The correct answer is Law Enforcement Officer (LEO). This alert is created for the public after an officer has been seriously injured or killed by an offender. The LEO alert is used to notify the public and law enforcement agencies about the incident, providing information about the suspect and any relevant details to aid in apprehension. This alert system helps to mobilize resources and increase public awareness in order to assist in the search for the offender and ensure the safety of the community.

83. A fire engine and an ambulance are examples of __________ and __________ units.

Firefighter, paramedics

Fire Department, rescue

Primary, secondary

First, necessary

A fire engine and an ambulance are examples of primary and secondary units. The fire engine is considered a primary unit as it is primarily used for firefighting and rescue operations. On the other hand, an ambulance is a secondary unit as it is primarily used for providing emergency medical services and transportation to the hospital. Both units play crucial roles in emergency response situations, with the primary unit addressing the immediate danger and the secondary unit providing medical assistance and support.

Explanation

A fire engine and an ambulance are examples of primary and secondary units. The fire engine is considered a primary unit as it is primarily used for firefighting and rescue operations. On the other hand, an ambulance is a secondary unit as it is primarily used for providing emergency medical services and transportation to the hospital. Both units play crucial roles in emergency response situations, with the primary unit addressing the immediate danger and the secondary unit providing medical assistance and support.

84. Which is an example of a liquid?

Hydrogen

Calcium Carbide

Acetone

Chlorine

Acetone is an example of a liquid because it is a volatile and colorless liquid that evaporates easily. It has a low boiling point and flows freely, conforming to the shape of its container. Acetone is commonly used as a solvent and can dissolve many substances, making it a versatile liquid. In contrast, hydrogen, calcium carbide, and chlorine are all gases at room temperature and pressure, so they do not fit the definition of a liquid.

Explanation

Acetone is an example of a liquid because it is a volatile and colorless liquid that evaporates easily. It has a low boiling point and flows freely, conforming to the shape of its container. Acetone is commonly used as a solvent and can dissolve many substances, making it a versatile liquid. In contrast, hydrogen, calcium carbide, and chlorine are all gases at room temperature and pressure, so they do not fit the definition of a liquid.

85. The _________ Police Department was the first to use an "on the air" voice communication system in 1928. This was a one-way radio system.

Detroit

New York

New Jersey

Philadelphia

In 1928, the Detroit Police Department became the first to implement an "on the air" voice communication system. This system allowed for one-way radio communication, enabling the police department to broadcast messages and information effectively.

Explanation

In 1928, the Detroit Police Department became the first to implement an "on the air" voice communication system. This system allowed for one-way radio communication, enabling the police department to broadcast messages and information effectively.

86. On _________ , President Clinton signed Senate Bill 800 declaring 911 as the National Communications number.

October 6, 1999

October 26, 1994

October 26, 1999

October 6, 1994

On October 26, 1999, President Clinton signed Senate Bill 800 declaring 911 as the National Communications number.

Explanation

On October 26, 1999, President Clinton signed Senate Bill 800 declaring 911 as the National Communications number.

87. The AMBER alert was established August 30...

1996

2000

1998

2002

The correct answer is 2000. This is the year when the AMBER alert system was established. The AMBER alert is a child abduction alert system that is used to broadcast information about missing children. It was named after Amber Hagerman, a 9-year-old girl who was abducted and murdered in 1996. The system was created to help quickly disseminate information about child abductions and increase the chances of finding and rescuing the missing child.

Explanation

The correct answer is 2000. This is the year when the AMBER alert system was established. The AMBER alert is a child abduction alert system that is used to broadcast information about missing children. It was named after Amber Hagerman, a 9-year-old girl who was abducted and murdered in 1996. The system was created to help quickly disseminate information about child abductions and increase the chances of finding and rescuing the missing child.

88. FEMA is the acronym for:

Florida Emergency Management Agency

Florida Emergency Management Association

Federal Emergency Management Agency

Federal Emergency Management Administration

FEMA is the correct answer because it stands for Federal Emergency Management Agency. This agency is responsible for coordinating the response to disasters that occur within the United States and that overwhelm the resources of local and state authorities. They provide assistance to individuals and communities affected by disasters and work to mitigate the impact of future disasters.

Explanation

FEMA is the correct answer because it stands for Federal Emergency Management Agency. This agency is responsible for coordinating the response to disasters that occur within the United States and that overwhelm the resources of local and state authorities. They provide assistance to individuals and communities affected by disasters and work to mitigate the impact of future disasters.

89. What statute advises that no public safety telecommunicator or employee of a state agency or county, city or other political subdivision in the state shall have any interest financial or otherwise, direct or indirect, engages in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties in the public interest.

119

114

112

136

not-available-via-ai

Explanation

not-available-via-ai

90. Which of the following is not a technical rescue?

High angle chain rescue

Confined space rescue

Vehicle extrication

Trench rescue

High angle chain rescue is not a technical rescue because it is not a recognized type of rescue operation. Technical rescues typically involve specialized skills and equipment to rescue individuals in hazardous or difficult-to-reach situations, such as confined spaces, vehicle accidents, or collapsed trenches. High angle chain rescue does not fit into any of these categories and is therefore not considered a technical rescue.

Explanation

High angle chain rescue is not a technical rescue because it is not a recognized type of rescue operation. Technical rescues typically involve specialized skills and equipment to rescue individuals in hazardous or difficult-to-reach situations, such as confined spaces, vehicle accidents, or collapsed trenches. High angle chain rescue does not fit into any of these categories and is therefore not considered a technical rescue.

91. Telecommunicators need to have the ability to recognize when information is not appropriate. All the following are appropriate except:

Zero in on key words

Listen to the caller only, block out all background noises

Ask follow-up/open-ended questions to gather information

Not drawing premature conclusions

Telecommunicators need to be able to recognize when information is not appropriate in order to effectively gather and relay information. Zeroing in on key words helps them identify important information quickly. Asking follow-up/open-ended questions helps gather more information and fill in any gaps. Not drawing premature conclusions ensures that they do not make assumptions before all the necessary information is obtained. However, listening to the caller only and blocking out all background noises can hinder their ability to pick up on important details or cues that may be present in the background.

Explanation

Telecommunicators need to be able to recognize when information is not appropriate in order to effectively gather and relay information. Zeroing in on key words helps them identify important information quickly. Asking follow-up/open-ended questions helps gather more information and fill in any gaps. Not drawing premature conclusions ensures that they do not make assumptions before all the necessary information is obtained. However, listening to the caller only and blocking out all background noises can hinder their ability to pick up on important details or cues that may be present in the background.

92. Lack of work ethic, low morale and difficulty concentrating and remaining focused are all examples of:

Distress

Mental stress

Physical stress

Emotional stress

The given symptoms, such as lack of work ethic, low morale, difficulty concentrating, and remaining focused, are all indicative of mental stress. Mental stress refers to the psychological pressure and strain that individuals experience, which can negatively impact their mental well-being and cognitive abilities. These symptoms are commonly associated with mental stress rather than physical stress, emotional stress, or distress.

Explanation

The given symptoms, such as lack of work ethic, low morale, difficulty concentrating, and remaining focused, are all indicative of mental stress. Mental stress refers to the psychological pressure and strain that individuals experience, which can negatively impact their mental well-being and cognitive abilities. These symptoms are commonly associated with mental stress rather than physical stress, emotional stress, or distress.

93. The ___________ specifies a series of administrative, physical, and technical safeguards for covered entities to us to assure the confidentiality, integrity, and availability of electronically protected health information.

The Sunshine Law

The Security Rule

Hippa Privacy Rule

Public Records Law

The Security Rule is the correct answer because it specifically addresses the safeguards that covered entities need to implement in order to protect electronically protected health information (ePHI). This rule outlines administrative, physical, and technical measures that must be in place to ensure the confidentiality, integrity, and availability of ePHI. It sets standards for access controls, audit controls, encryption, and other security measures to prevent unauthorized access or disclosure of sensitive health information. The Security Rule is an important component of the Health Insurance Portability and Accountability Act (HIPAA) which aims to protect individuals' health information.

Explanation

The Security Rule is the correct answer because it specifically addresses the safeguards that covered entities need to implement in order to protect electronically protected health information (ePHI). This rule outlines administrative, physical, and technical measures that must be in place to ensure the confidentiality, integrity, and availability of ePHI. It sets standards for access controls, audit controls, encryption, and other security measures to prevent unauthorized access or disclosure of sensitive health information. The Security Rule is an important component of the Health Insurance Portability and Accountability Act (HIPAA) which aims to protect individuals' health information.

94. ESF4 is the Emergency Support Function (ESF) for:

Firefighting

Transportation

Communications

Mass care and human services

ESF4 stands for Emergency Support Function 4, which is responsible for coordinating and providing support in the area of firefighting during an emergency or disaster situation. This includes organizing and mobilizing resources, equipment, and personnel to effectively respond to and combat fires. By focusing on this specific function, ESF4 ensures that firefighting efforts are coordinated and efficient, thereby minimizing the potential damage caused by fires and protecting the safety of individuals and communities.

Explanation

ESF4 stands for Emergency Support Function 4, which is responsible for coordinating and providing support in the area of firefighting during an emergency or disaster situation. This includes organizing and mobilizing resources, equipment, and personnel to effectively respond to and combat fires. By focusing on this specific function, ESF4 ensures that firefighting efforts are coordinated and efficient, thereby minimizing the potential damage caused by fires and protecting the safety of individuals and communities.

95. EOP is the acronym for:

Emergency Operations Policy

Emergency Operator Prerequisites

Emergency Operations Plans

Emergency Operator performance

EOP stands for Emergency Operations Plans. This refers to the documented procedures and guidelines that are put in place to effectively respond to and manage emergencies or disasters. These plans outline the roles and responsibilities of different individuals or organizations involved, as well as the necessary steps to be taken in various emergency scenarios. Having well-developed and regularly updated Emergency Operations Plans is crucial for ensuring a coordinated and efficient response to emergencies, safeguarding lives and minimizing damage.

Explanation

EOP stands for Emergency Operations Plans. This refers to the documented procedures and guidelines that are put in place to effectively respond to and manage emergencies or disasters. These plans outline the roles and responsibilities of different individuals or organizations involved, as well as the necessary steps to be taken in various emergency scenarios. Having well-developed and regularly updated Emergency Operations Plans is crucial for ensuring a coordinated and efficient response to emergencies, safeguarding lives and minimizing damage.

96. A non-emergency incident does not require an immediate response and no imminent threat exists. It is a non-critical situation that requires a(n):

Non- emergency police response

Pubic safety response

Immediate supervisor's attention

No action necessary

A non-emergency incident refers to a situation that does not pose an immediate threat or danger. In such cases, a pubic safety response is appropriate. This means that the incident does require some attention and action from the authorities, but it is not critical or urgent enough to warrant an immediate response from the police. Instead, it can be handled by other public safety personnel who are trained to handle non-emergency situations effectively. Therefore, a pubic safety response is the suitable course of action in this scenario.

Explanation

A non-emergency incident refers to a situation that does not pose an immediate threat or danger. In such cases, a pubic safety response is appropriate. This means that the incident does require some attention and action from the authorities, but it is not critical or urgent enough to warrant an immediate response from the police. Instead, it can be handled by other public safety personnel who are trained to handle non-emergency situations effectively. Therefore, a pubic safety response is the suitable course of action in this scenario.

97. If a judge makes the ruling to sustain, all the following are true except:

Objection withheld

Witness may not answer

This information was already presented to the judge

Mistrial could result if witness answers and witness could be held in contempt

If a judge makes the ruling to sustain, it means that the judge agrees with an objection raised by one of the attorneys. This ruling indicates that the objection is valid and the witness is not allowed to answer the question. The information being referred to in the answer choice is something that has already been presented to the judge, which is not a reason for the judge to sustain an objection. Therefore, the statement "This information was already presented to the judge" is not true in this context.

Explanation

If a judge makes the ruling to sustain, it means that the judge agrees with an objection raised by one of the attorneys. This ruling indicates that the objection is valid and the witness is not allowed to answer the question. The information being referred to in the answer choice is something that has already been presented to the judge, which is not a reason for the judge to sustain an objection. Therefore, the statement "This information was already presented to the judge" is not true in this context.

98. What was the first year police cars were equipped with radio receivers?

1933

1929

1949

1937

In 1929, police cars were equipped with radio receivers for the first time. This technological advancement allowed for better communication and coordination between police officers, enabling them to respond more efficiently to emergencies and improve overall public safety. Prior to this, police relied on other forms of communication such as telephones and telegraphs, which were less effective in urgent situations. The introduction of radio receivers in police cars revolutionized law enforcement practices and set the foundation for future advancements in police communication systems.

Explanation

In 1929, police cars were equipped with radio receivers for the first time. This technological advancement allowed for better communication and coordination between police officers, enabling them to respond more efficiently to emergencies and improve overall public safety. Prior to this, police relied on other forms of communication such as telephones and telegraphs, which were less effective in urgent situations. The introduction of radio receivers in police cars revolutionized law enforcement practices and set the foundation for future advancements in police communication systems.

99. In ____________ the phase, the suspect has made plans and has committed to carrying out the act.

Preparation

Approach

Implementation

Fantasy

Approach is the correct answer because it refers to the phase where the suspect has made plans and has committed to carrying out the act. This is the stage where the suspect starts taking concrete steps towards executing their plan. It is a critical phase as it indicates that the suspect has moved beyond mere preparation and is actively working towards the commission of the act.

Explanation

Approach is the correct answer because it refers to the phase where the suspect has made plans and has committed to carrying out the act. This is the stage where the suspect starts taking concrete steps towards executing their plan. It is a critical phase as it indicates that the suspect has moved beyond mere preparation and is actively working towards the commission of the act.

100. On the NCIC, the primary information system is the National Law Enforcement Telecommunications System.

True

False

The primary information system on the NCIC is not the National Law Enforcement Telecommunications System.

Explanation

The primary information system on the NCIC is not the National Law Enforcement Telecommunications System.