Fundamentals Of Rapport Quiz With Answers

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  • 1/15 Questions

    Rapport is important in business because:

    • People listen and respond to people they have rapport with.
    • When there is rapport there is trust
    • People buy from people they share rapport.
    • All of the above
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About This Quiz

How well do you know the fundamentals of rapport building? Here is an interesting quiz based on the topic of 'fundamentals of rapport' that is designed to test your knowledge about the same. So, if you think you know this topic really well, then you must take this quiz to test your knowledge. All you have to do is answer a few simple questions. We will display the result at the end and you can check your overall score. Are you ready to take the test? Let's start then.

Fundamentals Of Rapport Quiz With Answers - Quiz

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  • 2. 

    True or false: In practice, there really is no difference between "mimicking" and "mirroring".

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False. In practice, there is a difference between "mimicking" and "mirroring". Mimicking refers to imitating or copying someone's behavior or actions, whereas mirroring involves subtly matching or reflecting the behavior, body language, or emotions of another person. While both terms involve imitating, mirroring is more focused on creating a rapport or connection with the other person by mirroring their nonverbal cues, whereas mimicking may simply involve copying actions without the intention of building rapport.

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  • 3. 

    Rapport is a part of "Coaching" along with:

    • Listening skills

    • Teaching skills

    • Providing Feedback

    • Observing and Analyzing

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above". Rapport is a part of coaching and it involves building a strong and positive relationship with the coachee. Listening skills are important in coaching as it allows the coach to fully understand the coachee's needs and concerns. Teaching skills are necessary for the coach to effectively convey information and knowledge to the coachee. Providing feedback is crucial in coaching as it helps the coachee to understand their strengths and areas for improvement. Lastly, observing and analyzing are important in coaching as it allows the coach to assess the coachee's progress and provide appropriate guidance.

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  • 4. 

    True or False: Simply matching someone's breathing pattern will increase rapport.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Matching someone's breathing pattern can increase rapport because it creates a sense of connection and synchronization between individuals. When we match someone's breathing, it signals to them that we are attuned to their rhythm and can create a sense of comfort and trust. This can lead to better communication and understanding between individuals, ultimately strengthening rapport.

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  • 5. 

    Research has shown that when people communicate the messages they preceive come from:

    • 7% from the words spoken, 55% from the speakers body language and 38% from the tone of voice.

    • 33% fro the words spoken, 33% fro the speakers body language and 33% from the tone of voice.

    • 51% from the words spoken, 27% from the speakers body language and 28% from tone of voice.

    • 71% from the words spoken, 21% from the speakers body language and 8% from tone of voice.

    Correct Answer
    A. 7% from the words spoken, 55% from the speakers body language and 38% from the tone of voice.
    Explanation
    Research has shown that communication is not just about the words spoken, but also about body language and tone of voice. According to the given answer, only 7% of the message is conveyed through the words spoken, while a significant 55% is communicated through the speaker's body language and 38% through the tone of voice. This highlights the importance of non-verbal cues in understanding and interpreting messages accurately.

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  • 6. 

    Research has shown that the chances of "getting caught" mirrioring are reduced if:

    • You divert the person's attention

    • You mix delays in mirroring from at least 3 seconds to no more than 8 seconds.

    • You look away from the person when you mirror.

    • You compliment the person first.

    Correct Answer
    A. You mix delays in mirroring from at least 3 seconds to no more than 8 seconds.
    Explanation
    Mixing delays in mirroring from at least 3 seconds to no more than 8 seconds reduces the chances of "getting caught" mirroring. This means that if a person is consciously or subconsciously trying to mirror someone's behavior, such as their body language or speech patterns, they should vary the timing of their mirroring. By doing so, they make it less obvious and less likely to be noticed by the person they are mirroring. This strategy helps to maintain a sense of authenticity and avoid suspicion.

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  • 7. 

    Good rapport building techniques are so effective because:

    • They show you like the other person

    • They go straight to the other persons unconscious mind.

    • No one really knows

    • They take immediate effect

    Correct Answer
    A. They go straight to the other persons unconscious mind.
    Explanation
    Good rapport building techniques are effective because they go straight to the other person's unconscious mind. Building rapport involves establishing a connection and understanding with the other person, which is often done on a subconscious level. By using techniques that resonate with the unconscious mind, such as mirroring body language or using similar language patterns, rapport can be built more quickly and effectively. This helps to create a sense of trust and understanding between individuals, leading to better communication and relationship building.

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  • 8. 

    If someone discovers you're trying to mirror them they may:

    • Probably be amused

    • Wonder what you're doing

    • Become confused

    • Resent it and become angry or annoyed

    Correct Answer
    A. Resent it and become angry or annoyed
    Explanation
    When someone discovers that you're trying to mirror them, they may resent it and become angry or annoyed. This is because mirroring someone's behavior can be seen as mocking or imitating them, which can be perceived as disrespectful or offensive. It can also make the person feel like their individuality or uniqueness is being undermined. Therefore, it is likely that they would react negatively and become resentful, angry, or annoyed.

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  • 9. 

    In practice, there really is little difference between "mimicking" and "mirroring".

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because there is a difference between "mimicking" and "mirroring". While both terms involve imitating or copying someone or something, "mimicking" typically refers to replicating someone's actions or behavior, while "mirroring" is often used to describe reflecting or imitating someone's emotions or feelings. Therefore, although they may seem similar, there is a distinction in the context and focus of these terms.

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  • 10. 

    Rapport is ______________________.

    • The capacity to evaluate another's point of view.

    • Why you're attracted to someone.

    • The process of building a relationship with someone.

    • A close connection marked by common interests or similarity in values.

    Correct Answer
    A. A close connection marked by common interests or similarity in values.
    Explanation
    Rapport refers to a close connection between individuals that is characterized by shared interests or values. It implies a strong bond or understanding between people based on commonalities, which can contribute to the development of a positive relationship. This explanation aligns with the given answer choice, which states that rapport is a close connection marked by common interests or similarity in values.

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  • 11. 

    The single most important factor in gaining rapport is:

    • Always telling the truth

    • Mimicking

    • Mirroring

    • Maintaining eye contact

    Correct Answer
    A. Mirroring
    Explanation
    Mirroring is the act of subtly imitating the body language, speech patterns, and gestures of the person you are interacting with. This helps to establish a sense of connection and trust, as it shows that you are paying attention and are on the same wavelength as the other person. By mirroring their behavior, you are essentially saying "I understand you" without having to explicitly state it. This can greatly contribute to building rapport and fostering positive relationships.

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  • 12. 

    In oder to build rapport, we must first be able to _____________ with precision.

    • Listen

    • Provide accurate feedback

    • Establish trust

    • Observe

    Correct Answer
    A. Observe
    Explanation
    To build rapport, it is important to observe with precision. By observing carefully, we can gather valuable information about the other person's behavior, body language, and communication style. This allows us to understand their needs, preferences, and emotions better, enabling us to respond and interact with them in a more effective and empathetic manner. Observing also helps us to establish trust by showing that we are attentive and genuinely interested in the other person. Through observation, we can pick up on subtle cues and adapt our approach accordingly, fostering a stronger connection and rapport.

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  • 13. 

    All of the following mirrioring techniques willl help build rapport except:

    • Body gestures

    • Posture

    • Maintaining eye contact

    • Tone of voice

    Correct Answer
    A. Maintaining eye contact
    Explanation
    Maintaining eye contact is an effective technique for building rapport. When we maintain eye contact, it shows that we are actively engaged in the conversation and interested in the other person. It helps establish a connection and trust between individuals. Body gestures, posture, and tone of voice also contribute to building rapport, as they communicate openness, attentiveness, and empathy.

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  • 14. 

    When they get "caught" mirroring, it's usually when people try to copy:

    • Tone of voice or accents

    • Facial expressions

    • Body movements

    • Wording- copying favorite words and expressions

    Correct Answer
    A. Body movements
    Explanation
    When individuals are "caught" mirroring, it typically occurs when they attempt to imitate or copy someone else's body movements. Mirroring refers to the subconscious behavior of mimicking another person's nonverbal cues, such as gestures, posture, or physical actions. This can happen when individuals are trying to establish rapport, build trust, or show empathy towards others. By mirroring body movements, people aim to create a sense of similarity and connection with the person they are interacting with. This behavior is often observed in social settings or during interpersonal communication.

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  • 15. 

    "Forcing Rapport" is:

    • Overwheming someone with too much rapport building techniques

    • Working to build rapport quickly

    • Ignoring the need to build rapport in small doses

    • A and C

    Correct Answer(s)
    A. Overwheming someone with too much rapport building techniques
    A. A and C
    Explanation
    "Forcing Rapport" refers to overwhelming someone with an excessive amount of rapport building techniques. It involves using too many techniques to establish a connection with someone, which can be seen as insincere or manipulative. This approach disregards the importance of building rapport in small doses, which allows for a more natural and genuine connection to develop. Therefore, the correct answer is A and C, as both options describe the concept of "Forcing Rapport" by either overwhelming someone with too many techniques or ignoring the need for building rapport in smaller increments.

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  • Current Version
  • Aug 26, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 30, 2010
    Quiz Created by
    Humancap
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