1.
What is the major purpose of communication?
Correct Answer
A. To satisfy our basic needs
Explanation
Communication plays a vital role in satisfying our basic needs. It allows us to express our needs, wants, and desires to others, enabling us to seek assistance, share information, and collaborate effectively. Whether it is conveying hunger, thirst, or seeking shelter, communication helps us obtain the necessary resources for survival. By effectively communicating our needs, we can establish connections, build relationships, and ensure our well-being.
2.
Which of the following can be communicated non-verbally? (Select 3)
Correct Answer(s)
B. Attentiveness
C. Empathy
E. Rapport
Explanation
Attentiveness, empathy, and rapport can all be communicated non-verbally. Attentiveness can be expressed through body language such as maintaining eye contact and nodding to show interest. Empathy can be conveyed through facial expressions and gestures that show understanding and compassion. Rapport can be established through non-verbal cues like mirroring body language and using appropriate touch. However, mathematics, personal details, and weather information are typically communicated verbally or through written means, rather than non-verbally.
3.
What can a problem be defined as?
Correct Answer
C. Any difference between how things are and how we would want them to be
Explanation
A problem can be defined as any difference between how things are and how we would want them to be. This definition encompasses a wide range of situations where there is a discrepancy between the current state and the desired state. It allows for the inclusion of both small and large issues, whether they are personal, professional, or societal in nature. By understanding a problem in this way, it becomes possible to identify and address various challenges and work towards finding solutions.
4.
What is noted as being the most potent reliever of the pains of grief?
Correct Answer
A. Empathy
Explanation
Empathy is noted as being the most potent reliever of the pains of grief. When someone is grieving, having someone who can understand and share their feelings can provide immense comfort and support. Empathy allows individuals to feel heard, validated, and understood, which can help alleviate the emotional pain associated with grief. Medication may provide temporary relief, but it does not address the underlying emotional needs. Exercise can be beneficial for overall well-being but may not specifically target the pains of grief.
5.
When 'unpacking', you can sometimes make assumptions if the situation warrants it.
Correct Answer
B. False
Explanation
When unpacking, you cannot make assumptions even if the situation warrants it. Unpacking refers to the process of assigning values from an iterable (such as a list or tuple) to multiple variables. It is important to explicitly specify the number of variables to assign the values to, otherwise a ValueError will be raised. Therefore, assumptions cannot be made while unpacking.
6.
Which of the following belong to the same family of emotions? (Select 3)
Correct Answer(s)
A. Furious
D. Annoyed
G. Angry
Explanation
Furious, Annoyed, and Angry all belong to the same family of emotions because they are all related to feelings of anger and frustration. These emotions are characterized by a strong sense of irritation, displeasure, and a desire to express one's dissatisfaction. While Sad and Joyous are emotions related to sadness and happiness respectively, and Relaxed and Confused are emotions related to calmness and confusion respectively, they are not part of the same family as Furious, Annoyed, and Angry.
7.
What is the purpose of empathy?
Correct Answer
B. To help the client feel understood
Explanation
The purpose of empathy is to help the client feel understood. Empathy involves understanding and sharing the feelings of another person. By showing empathy, the client feels validated and supported, which can foster a deeper connection and trust between the client and the person providing empathy. This can create a safe space for the client to express themselves and explore their thoughts and emotions more openly. Ultimately, the goal of empathy is to make the client feel heard and understood, which can lead to better communication and problem-solving.
8.
When 'untangling' a problem, which of the following should you do to gain the information you need? (Select 4)
Correct Answer(s)
A. Explore comparators
B. Unravel the words
D. Backtrack
F. Question universals
Explanation
To gain the information needed when 'untangling' a problem, one should explore comparators, which involves analyzing similar situations or cases to gather insights. Unraveling the words means carefully examining the language used to understand the problem better. Backtracking refers to reviewing previous steps or actions to identify any mistakes or missed information. Questioning universals involves challenging assumptions and generalizations to gain a deeper understanding of the problem. Engaging in banter, asking frank and forthright personal questions, and asking relatives of the client are not mentioned as effective strategies for gaining the necessary information.
9.
For which of the following do we use communication processes for? (Select more than one answer)
Correct Answer(s)
A. To accomplish or obtain something
B. To reduce tension or to worry about something
C. To assess a situation and behave in a manner appropriate to it
Explanation
Communication processes are used for various purposes. One of these purposes is to accomplish or obtain something. Effective communication helps in conveying information, ideas, and instructions, which can lead to the achievement of goals or the acquisition of desired outcomes. Communication also plays a role in reducing tension or worry about something. By expressing concerns, discussing issues, and seeking support or reassurance, communication can help alleviate stress and anxiety. Additionally, communication is essential for assessing a situation and behaving appropriately. It enables individuals to gather information, understand the context, and respond in a manner that is suitable and effective.