Amazing Butterflies Volunteer Orientation & Handbook Quiz

1. If a popular maze feature gets too crowded and child refuses to leave and let others enjoy the activity, an appropriate way of addressing the issue would be to

In a respectful manner, tell the parents that they need to discipline their child.

Notify security and when they arrive, point out the child and ask them to remove him/her.

In this situation, it is important to address the issue in a respectful manner and find a solution that encourages the child to move on without causing any embarrassment or conflict. By creatively engaging the child through questions about their next experiences or rewards, it can divert their attention and motivate them to leave the crowded area voluntarily. This approach promotes a positive and inclusive environment for everyone involved.

Explanation

In this situation, it is important to address the issue in a respectful manner and find a solution that encourages the child to move on without causing any embarrassment or conflict. By creatively engaging the child through questions about their next experiences or rewards, it can divert their attention and motivate them to leave the crowded area voluntarily. This approach promotes a positive and inclusive environment for everyone involved.

2. When volunteering for Amazing Butterflies, it would NOT be appropriate to wear

Khaki pants and a solid-colored shirt

An HF&G apron and name tag

Sandals and shorts

Closed-toe shoes

When volunteering for Amazing Butterflies, it would not be appropriate to wear sandals and shorts because they do not provide adequate protection or professionalism. Sandals do not offer the necessary foot coverage and support for working in a potentially busy and active environment. Shorts may be seen as too casual and not suitable for representing the organization. It is important to prioritize safety, comfort, and appropriate attire when volunteering.

Explanation

When volunteering for Amazing Butterflies, it would not be appropriate to wear sandals and shorts because they do not provide adequate protection or professionalism. Sandals do not offer the necessary foot coverage and support for working in a potentially busy and active environment. Shorts may be seen as too casual and not suitable for representing the organization. It is important to prioritize safety, comfort, and appropriate attire when volunteering.

3. According to the orientation, the two most critical skills for Amazing Butterflies volunteers are

Extensive knowledge of butterflies and plants.

Aged 16 and up.

Reliable transportation and a flexible schedule.

Great customer service skills and the ability to self-manage.

The correct answer is great customer service skills and the ability to self-manage. This is because the question asks for the two most critical skills for Amazing Butterflies volunteers according to their orientation. Although extensive knowledge of butterflies and plants is important, it is not mentioned as a critical skill in the orientation. Being aged 16 and up and having reliable transportation and a flexible schedule are also important, but they are not mentioned as critical skills in the orientation. On the other hand, great customer service skills and the ability to self-manage are specifically mentioned as critical skills in the orientation.

Explanation

The correct answer is great customer service skills and the ability to self-manage. This is because the question asks for the two most critical skills for Amazing Butterflies volunteers according to their orientation. Although extensive knowledge of butterflies and plants is important, it is not mentioned as a critical skill in the orientation. Being aged 16 and up and having reliable transportation and a flexible schedule are also important, but they are not mentioned as critical skills in the orientation. On the other hand, great customer service skills and the ability to self-manage are specifically mentioned as critical skills in the orientation.

4. If a child approaches you when volunteering and says they lost their parent/guardian, you should

Stay with the child.

Ask the Mazemaster to notify Security about a Code Yellow.

All of the above.

In the given scenario, if a child approaches you and says they lost their parent/guardian, it is important to ensure the safety and well-being of the child. Staying with the child provides them with a sense of security and prevents them from feeling abandoned. Asking the Mazemaster to notify Security about a Code Yellow helps to alert the necessary authorities and initiate a search for the missing parent/guardian. Trying to gather information from the child such as their name, parents' name/s, and last time/location parent or guardian was seen can be helpful in locating the missing person. Therefore, all of the above actions are necessary in such a situation.

Explanation

In the given scenario, if a child approaches you and says they lost their parent/guardian, it is important to ensure the safety and well-being of the child. Staying with the child provides them with a sense of security and prevents them from feeling abandoned. Asking the Mazemaster to notify Security about a Code Yellow helps to alert the necessary authorities and initiate a search for the missing parent/guardian. Trying to gather information from the child such as their name, parents' name/s, and last time/location parent or guardian was seen can be helpful in locating the missing person. Therefore, all of the above actions are necessary in such a situation.

5. All volunteers should sign in and out on the time sheet at

The Security Attendant behind the window on level P1 of the Parking Garage.

The "Amazing Butterflies Volunteer Check-in Board" in the Volunteer Room.

Their volunteer station in Clark Hall.

None of the above.

The correct answer is "the 'Amazing Butterflies Volunteer Check-in Board' in the Volunteer Room." This is because the question is asking where volunteers should sign in and out, and this option specifically mentions a designated board in the Volunteer Room for this purpose. The other options mention different locations that are not specifically designated for volunteer sign-in and sign-out.

Explanation

The correct answer is "the 'Amazing Butterflies Volunteer Check-in Board' in the Volunteer Room." This is because the question is asking where volunteers should sign in and out, and this option specifically mentions a designated board in the Volunteer Room for this purpose. The other options mention different locations that are not specifically designated for volunteer sign-in and sign-out.

6. According to the orientation and handbook, the FIRST place a volunteer should go when they arrive at Cleveland Botanical Garden is...

The Security Attendant behind the window on level P1 of the Parking Garage.

Their volunteer station in Clark Hall.

The Amazing Butterflies Volunteer Check-in Board in the Volunteer Room.

The Garden Cafe.

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Explanation

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7. Practicing great customer service is an important part of being an Amazing Butterflies volunteer. An example of POOR customer service would be...

Saying "thank you for being here" to a guest.

Not acknowledging a guest who comes within five feet of you.

Using relaxed body language and smiling in the presence of a guest.

Finding a staff person who can address a guest's question or issue when you are uncertain about it.

Not acknowledging a guest who comes within five feet of you is an example of poor customer service because it shows a lack of attention and respect towards the guest. Acknowledging customers is an essential part of providing good customer service as it makes them feel welcomed and valued. By not acknowledging the guest, it creates a negative impression and may result in a poor overall experience for the customer.

Explanation

Not acknowledging a guest who comes within five feet of you is an example of poor customer service because it shows a lack of attention and respect towards the guest. Acknowledging customers is an essential part of providing good customer service as it makes them feel welcomed and valued. By not acknowledging the guest, it creates a negative impression and may result in a poor overall experience for the customer.

8. A good volunteer position for experienced Holden Forests & Gardens volunteers who have limited mobility would be

AB Mazemaster

AB Attendant

AB Greeter

AB Floater

A good volunteer position for experienced Holden Forests & Gardens volunteers who have limited mobility would be AB Mazemaster. This position would allow them to contribute their knowledge and experience by overseeing and managing the maze area. They would be responsible for guiding visitors, ensuring their safety, and answering any questions they may have. This role would not require extensive physical activity, making it suitable for volunteers with limited mobility.

Explanation

A good volunteer position for experienced Holden Forests & Gardens volunteers who have limited mobility would be AB Mazemaster. This position would allow them to contribute their knowledge and experience by overseeing and managing the maze area. They would be responsible for guiding visitors, ensuring their safety, and answering any questions they may have. This role would not require extensive physical activity, making it suitable for volunteers with limited mobility.

9. Although HF&G volunteers have a very high rate of following through on their volunteer commitments, if something happens that prevents a volunteer from coming for his/her shift that volunteer should...

Not worry about it, stuff happens.

Immediately contact Volunteer Services at [email protected].

Find someone else to cover for them.

All of the above.

If something happens that prevents a volunteer from coming for his/her shift, the volunteer should immediately contact Volunteer Services at [email protected]. This is the correct answer because it is important for the volunteer to inform the organization about their inability to attend the shift. By contacting Volunteer Services, they can provide necessary information and make arrangements to find a replacement if needed. This ensures proper communication and allows the organization to manage their volunteer schedule effectively.

Explanation

If something happens that prevents a volunteer from coming for his/her shift, the volunteer should immediately contact Volunteer Services at [email protected]. This is the correct answer because it is important for the volunteer to inform the organization about their inability to attend the shift. By contacting Volunteer Services, they can provide necessary information and make arrangements to find a replacement if needed. This ensures proper communication and allows the organization to manage their volunteer schedule effectively.

10. It is important for Amazing Butterflies volunteers to

Enter their volunteer hours into VicNet themselves.

Circle their name on the sign in/out sheet if they need to have their hours entered into VicNet.

Not track their volunteer hours because they are doing this because they want to help, not for the hours.

Both A and B

The correct answer is "Both A and B." This means that it is important for Amazing Butterflies volunteers to enter their volunteer hours into VicNet themselves and also circle their name on the sign in/out sheet if they need to have their hours entered into VicNet. Both actions are necessary for accurate tracking of volunteer hours.

Explanation

The correct answer is "Both A and B." This means that it is important for Amazing Butterflies volunteers to enter their volunteer hours into VicNet themselves and also circle their name on the sign in/out sheet if they need to have their hours entered into VicNet. Both actions are necessary for accurate tracking of volunteer hours.