Att Product Knowledge Quiz

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| By CLEARLINK
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CLEARLINK
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Quizzes Created: 17 | Total Attempts: 4,349
| Attempts: 799
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  • 1/15 Questions

    Who can give you permission to use their social?

    • Legal Spouse
    • Family Member
    • Parent/Child
    • Only the person who's social it is
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About This Quiz

If you are planning on joining the staff of ATT then you need to know all their products by heart and the policies and rules that each employee is expected to follow. The quiz below is set to help you pass the oncoming interview with ease. Give it a shot!

Product Knowledge Quizzes & Trivia

Quiz Preview

  • 2. 

    AT&T promotions always change so I need to make sure I build the urgency on all of my sales and do my best to close it right then and there

    • False

    • True

    Correct Answer
    A. True
    Explanation
    The given statement suggests that AT&T promotions frequently change, and therefore, the urgency to close a sale should be emphasized. This implies that it is true that AT&T promotions always change, and it is important to close the sale immediately.

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  • 3. 

    A manager can waive outstanding balances

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A manager does not have the authority to waive outstanding balances. This decision typically falls under the jurisdiction of the finance department or individuals responsible for accounts receivable. Managers may have the ability to negotiate payment arrangements or offer discounts, but they cannot unilaterally waive the entire outstanding balance.

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  • 4. 

    We can waive the modem fee on Uverse

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that the modem fee can be waived on Uverse, but the correct answer is false. This means that the modem fee cannot be waived on Uverse.

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  • 5. 

    Managers can wave the $49 activation fee

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Managers cannot waive the $49 activation fee.

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  • 6. 

    What is the cost for each ATT TV after the 1st one?

    • $7

    • $9

    • $8

    • $5.99

    Correct Answer
    A. $9
    Explanation
    The cost for each ATT TV after the 1st one is $9.

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  • 7. 

    Where do we start a Directv Sale?

    • Satellite Package Options Tab

    • Directv Pill

    • Cross Sales Tab

    • Quick action to create Directv order

    Correct Answer
    A. Cross Sales Tab
    Explanation
    The correct answer is the Cross Sales Tab. This is where we start a Directv Sale.

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  • 8. 

    What is the most important piece of customer information to ensure the order is fulfilled?

    • Alternate phone number

    • Mobile phone number

    • Previous address

    • Email address

    Correct Answer
    A. Email address
    Explanation
    The email address is the most important piece of customer information to ensure the order is fulfilled because it serves as a primary mode of communication between the customer and the seller. It allows for order confirmation, tracking updates, and any necessary correspondence regarding the order. Additionally, the email address can be used for marketing purposes, such as sending promotional offers or requesting feedback on the customer's experience.

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  • 9. 

    What package(s) include the higher capacity DVR?

    • U200 and above

    • U300 & U450

    • U450

    • All packages

    Correct Answer
    A. U300 & U450
    Explanation
    The higher capacity DVR is included in the U300 and U450 packages.

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  • 10. 

    What packages are the ABSOLUTE last resort options?

    • U200 & Elite

    • U200 & Pro

    • Ufamily & Elite

    • Ufamily & Pro

    Correct Answer
    A. Ufamily & Pro
    Explanation
    The Ufamily & Pro package is the absolute last resort option because it is the last package listed among the options provided.

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  • 11. 

    AT&T requires a phone plan for DSL internet.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    AT&T does not require a phone plan for DSL internet. DSL internet can be provided by AT&T without the need for a phone plan. This means that customers can subscribe to DSL internet services without having to also subscribe to a phone plan from AT&T.

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  • 12. 

    If applicable, how long is the contract with Uverse?

    • 1 year

    • No contract

    • 6 Months

    • 2 Years

    Correct Answer
    A. 1 year
    Explanation
    The contract with Uverse is for a duration of 1 year. This means that when signing up for Uverse services, the customer agrees to a one-year commitment with the provider. During this period, the customer is bound by the terms and conditions of the contract, and terminating the service before the completion of the one year may result in penalties or fees.

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  • 13. 

    When applicable, what is AT&T's activation fee for internet services?

    • Free

    • $99

    • $49

    • $19.99

    Correct Answer
    A. $49
    Explanation
    AT&T's activation fee for internet services is $49.

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  • 14. 

    What is the price for the self install on uverse orders?

    • $49

    • $0

    • $99

    • $149

    Correct Answer
    A. $0
    Explanation
    The price for self-install on uverse orders is $0. This means that customers are not charged any additional fees for installing the uverse service themselves.

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Quiz Review Timeline (Updated): Mar 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 21, 2013
    Quiz Created by
    CLEARLINK
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