Personality Awareness: Attitude Is Everything Quiz

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| By David Banther

David Banther

Community Contributor

Quizzes Created: 5 | Total Attempts: 2,525

Questions: 10 | Attempts: 1,310 | Updated: Dec 27, 2023

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Personality Awareness: Attitude Is Everything Quiz - Quiz

Attitude defines who you are, how you behave, and what you become. Take this "Attitude is Everything" quiz and see if you have the right attitude to succeed and achieve your goals. Attitude teaches us to be optimistic and gives us the confidence to deal with life's ups and down with a smile. Without having the right attitude, it is impossible to scale new heights. Take this quiz and learn more. All the best!

Questions and Answers

1.

Our attitudes are conveyed by the tone of our voice and the inflections we use.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Our attitudes are conveyed by the tone of our voice and the inflections we use. This means that the way we speak, including the pitch, volume, and emphasis we use, can reveal our emotions, intentions, and overall attitude towards a particular topic or person. This is because our tone and inflections can indicate whether we are being sincere, sarcastic, excited, or bored, among other things. Therefore, it is true that our attitudes can be conveyed through our voice and inflections.

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2
0
2.

The difference between good and great service is your attitude.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that the key factor that distinguishes good service from great service is one's attitude. This implies that while good service may meet the basic requirements and expectations, great service goes above and beyond by displaying a positive and enthusiastic attitude towards customers. This attitude can greatly impact the overall experience and satisfaction of customers, making it a crucial element in providing exceptional service.

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3
0
3.

A good attitude is all about knowing the correct procedures and policies of your company.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Having a good attitude in the workplace is not solely dependent on knowing the correct procedures and policies of your company. While being familiar with these guidelines is important, a good attitude encompasses more than just following rules. It involves having a positive mindset, being respectful and cooperative with colleagues, taking initiative, being adaptable to change, and demonstrating a strong work ethic. Therefore, the statement that a good attitude is solely about knowing procedures and policies is false.

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4.

You can hear body language over the phone.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
While body language is typically associated with nonverbal cues such as facial expressions and gestures, it is possible to "hear" body language over the phone. This is because tone of voice, pitch, and inflection can convey emotions and attitudes, providing insight into a person's body language even without visual cues. For example, a person's tone may indicate confidence or nervousness, which are aspects of body language. Therefore, it is possible to perceive body language cues through auditory signals during a phone conversation.

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2
0
5.

A lot of cutomers are more valuable than a few advocates.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
This statement is false because advocates are customers who not only make repeat purchases but also actively promote a brand or product to others. While a lot of customers may generate revenue, a few advocates can have a significant impact on brand reputation and lead to more customers in the long run through positive word-of-mouth marketing. Therefore, a few advocates can be more valuable than a lot of customers.

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6.

Showing sympathy for a customer's situation is more important than showing empathy.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because showing empathy is generally considered more important than showing sympathy in customer service. Empathy involves understanding and sharing the customer's feelings, which can help build a stronger connection and trust. Sympathy, on the other hand, focuses more on feeling sorry for the customer's situation without necessarily understanding it. While sympathy can still be helpful, empathy is often seen as a more effective way to provide support and resolve customer issues.

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7.

You should always go the extra mile to solve a customer's problem – even if it isn't in your job description.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Going the extra mile to solve a customer's problem, even if it isn't in your job description, is important because it shows exceptional customer service and dedication. By going above and beyond, you can exceed customer expectations and build trust and loyalty. Additionally, resolving the issue completely can prevent future problems and ensure customer satisfaction. Therefore, it is true that you should always go the extra mile to solve a customer's problem, regardless of whether it falls within your job description or not.

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8.

Life is 10% what happens to us and 90% how we react to it.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
This statement suggests that our reactions and attitudes have a greater impact on our lives than the events that occur. It implies that even if negative or challenging situations arise, our mindset and response to them are what ultimately determine the outcome. This perspective emphasizes the importance of personal responsibility and the power of positive thinking in shaping our experiences and overall well-being.

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2
0
9.

Personal customer attention is too time consuming and expensive these days.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement suggests that personal customer attention is time-consuming and expensive in today's world. However, the answer is false, indicating that personal customer attention is not necessarily time-consuming and expensive. This implies that there are other ways or methods available to provide personal customer attention that are more efficient and cost-effective.

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10.

If we have a positive, upbeat attitude, our customers will like and trust us.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Having a positive and upbeat attitude can greatly influence the way customers perceive and interact with us. When we approach our customers with a positive mindset, it creates a welcoming and friendly environment, which can make them feel more comfortable and inclined to trust us. Trust is an important factor in building strong relationships with customers, and by having a positive attitude, we can establish a sense of trustworthiness and likability, ultimately leading to better customer satisfaction and loyalty. Therefore, it can be concluded that the statement is true.

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Current Version
Dec 27, 2023

Quiz Edited by
ProProfs Editorial Team
Sep 12, 2011

Quiz Created by
David Banther

Personality Awareness: Attitude Is Everything Quiz

Our attitudes are conveyed by the tone of our voice and the inflections we use.

The difference between good and great service is your attitude.

A good attitude is all about knowing the correct procedures and policies of your company.

You can hear body language over the phone.

A lot of cutomers are more valuable than a few advocates.

Showing sympathy for a customer's situation is more important than showing empathy.

You should always go the extra mile to solve a customer's problem – even if it isn't in your job description.

Life is 10% what happens to us and 90% how we react to it.

Personal customer attention is too time consuming and expensive these days.

If we have a positive, upbeat attitude, our customers will like and trust us.