Avaya Nes Floor Day

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Quizzes Created: 1 | Total Attempts: 103
| Attempts: 103
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  • 1/20 Questions

    When Westcon Sells an Express Contract, Who will Ultimately Own that Contract Agreement?

    • Reseller
    • End-User
    • Avaya
    • Westcon
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About This Quiz

The 'Avaya NES Floor Day' quiz assesses knowledge on managing Avaya NES contracts, focusing on ownership, transferability, user additions, and service requirements. It is designed for partners certified in specific Avaya products\/systems, enhancing their understanding of contract management in a business context.

Avaya Nes Floor Day - Quiz

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  • 2. 

    Who May Call Avaya for Service on an Express Contract?

    • Westcon

    • End-User

    • The Reseller

    • All of the Above-End User and Westcon/Reseller acting as “agent”

    Correct Answer
    A. All of the Above-End User and Westcon/Reseller acting as “agent”
    Explanation
    All of the above, including the end-user and Westcon/Reseller acting as an "agent," may call Avaya for service on an Express Contract. This means that both the end-user and the reseller can contact Avaya for service, with the reseller acting as a representative or intermediary for the end-user.

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  • 3. 

    Date Changes are permitted after a Contract has Been Put in Place.

    • True –however, we must work to minimize this as it is 100% manual and subject to issues

    • False

    Correct Answer
    A. True –however, we must work to minimize this as it is 100% manual and subject to issues
    Explanation
    The given answer suggests that date changes are indeed permitted after a contract has been put in place. However, it also acknowledges that this process is manual and prone to issues. Therefore, efforts should be made to minimize the need for such changes.

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  • 4. 

    Avaya's new reinstatement fee would apply to any contract that has laspsed for how many days?

    • 30 days

    • 60 days

    • 90 days

    • 120 days

    Correct Answer
    A. 30 days
    Explanation
    Avaya's new reinstatement fee would apply to any contract that has lapsed for 30 days. This means that if a contract has not been renewed or paid within 30 days after its expiration date, the reinstatement fee will be applicable. This fee serves as a penalty for not renewing the contract on time and encourages timely payments and renewals.

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  • 5. 

    Avaya Allows for Contracts with Service Durations of Less than 12 months when:

    • End-User Budgets are Not Available for full 12 Month Contracts

    • Covering Data Products Only

    • Co-terminating Contracts and or with special Avaya approval for unique situations

    • Requested by Avaya Platinum Partners Only

    Correct Answer
    A. Co-terminating Contracts and or with special Avaya approval for unique situations
    Explanation
    Avaya allows for contracts with service durations of less than 12 months when they are co-terminating contracts or when there is special Avaya approval for unique situations. This means that if a customer has an existing contract that is expiring and wants to renew it for a shorter duration, Avaya allows for that. Additionally, Avaya may also approve shorter contracts for unique situations that require special consideration. This flexibility allows Avaya to accommodate customers' specific needs and circumstances.

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  • 6. 

    If a Partner Adds 10 Users on an Existing CS1K, Call Pilot or Contact Center, the Partner Must:

    • Cancel the Original Contract and Create a New Contract that Covers All of the Users

    • Create a New Contract for 10 Users Co-Terminating to the Expiration Date of the Original Contract

    • Create a New 12 Month Contract for 10 Users

    • Add 10 Users to the Original Contract

    Correct Answer
    A. Create a New Contract for 10 Users Co-Terminating to the Expiration Date of the Original Contract
    Explanation
    The correct answer is to create a new contract for 10 users co-terminating to the expiration date of the original contract. This means that the new contract will cover the additional 10 users and will have the same end date as the original contract. This ensures that all users are covered under the same contract and simplifies the management and renewal process.

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  • 7. 

    What Is/Are the Requirements for a Partner to Buy PASS on a Specific Product/system?

    • Partner Must Secure Authorization via the EC Tool

    • Partner Must “Deal Register” the Project with Avaya

    • Partner Must be Certified for that Product/system

    • Partner Must Maintain a Network Operations Center

    Correct Answer
    A. Partner Must be Certified for that Product/system
    Explanation
    To buy PASS on a specific product/system, the partner must be certified for that product/system. This means that the partner has undergone training and met the necessary requirements to demonstrate their expertise and knowledge in handling and selling the specific product/system. Certification ensures that the partner is equipped with the necessary skills to effectively support and provide solutions to customers using the product/system.

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  • 8. 

    When Westcon Sells a PASS Contract, Which Entity will Ultimately Own that Contract Agreement?

    • End-User

    • Avaya

    • Business Partner

    • Westcon

    Correct Answer
    A. Business Partner
    Explanation
    When Westcon sells a PASS contract, the ultimate owner of that contract agreement will be the Business Partner. This means that the Business Partner will have the rights and responsibilities associated with the contract, including providing services and support to the end-user. Westcon acts as the intermediary in the sale, but the Business Partner is the one who will ultimately own and manage the contract.

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  • 9. 

    PASS Contracts Can Be Transferred from One Partner to Another with Authorization from the Original Partner.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Contracts cannot be transferred from one partner to another without the consent and authorization from all parties involved, including the original partner. The transfer of contracts typically requires the agreement and involvement of all parties to ensure that the terms and conditions of the contract are not violated and that all parties are aware and in agreement with the transfer. Therefore, the statement that contracts can be transferred with authorization from the original partner is false.

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  • 10. 

    What does EC stand for:

    • Express Configurator

    • Engineering Cockpit

    • Express Console

    • Enterprise Configurator

    Correct Answer
    A. Enterprise Configurator
    Explanation
    EC stands for Enterprise Configurator. This term refers to a software tool or system that allows businesses to configure and customize their enterprise applications and systems according to their specific needs and requirements. The Enterprise Configurator helps streamline and simplify the configuration process, ensuring that the software is tailored to the organization's unique workflows and processes. It enables businesses to optimize their systems and maximize efficiency by customizing various aspects such as user interfaces, workflows, data fields, and integration with other systems.

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  • 11. 

     Partners Seeking Information on PASS or Express Contracts that were Sold by Another Partner Can Obtain that Information from the Westcon.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the correct answer is that partners seeking information on PASS or Express contracts that were sold by another partner cannot obtain that information from Westcon.

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  • 12. 

    What is Avaya’s the Lead Time for a Service Order to be “Processed”?

    • 24 hours

    • 1 week

    • 72 hours

    • 48 hours

    Correct Answer
    A. 72 hours
    Explanation
    Avaya's lead time for a service order to be "processed" is 72 hours. This means that it takes approximately three days for Avaya to process a service order and complete the necessary tasks associated with it. This timeframe allows Avaya sufficient time to allocate resources, gather information, and initiate the necessary actions to fulfill the service order efficiently.

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  • 13. 

    When Requesting a Renewal Quote, What Information is Needed to Produce the Quote, besides duration and quantities of items or licenses?

    • End-User Address and Telephone Number

    • Site ID or contract number

    • Serial Numbers and Model Numbers

    • Original Contract and Serial Numbers

    Correct Answer
    A. Site ID or contract number
    Explanation
    When requesting a renewal quote, the information needed to produce the quote includes the site ID or contract number. This information is crucial for identifying the specific contract or agreement that needs to be renewed. It helps the company accurately assess the terms and conditions of the existing contract and provide an appropriate renewal quote. Without the site ID or contract number, it would be difficult for the company to retrieve the necessary information and generate an accurate quote.

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  • 14. 

    If NOT Noted on a Purchase Order for a Multi-year Contract, What is the Default Billing Cycle to the Reseller?

    • Annual

    • One Time/Pre-Paid-assumes dollar amount on PO is correct

    • Quarterly

    • Monthly

    Correct Answer
    A. One Time/Pre-Paid-assumes dollar amount on PO is correct
    Explanation
    If the billing cycle is not specified on a purchase order for a multi-year contract, the default billing cycle to the reseller is one time/pre-paid. This means that the reseller will be billed once for the entire contract amount, assuming that the dollar amount on the purchase order is correct.

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  • 15. 

     For Pass or Express, If You DO NOT Have a Hardware Serial # to Associate with the Service, What Must be Provided to Avaya?

    • End-User Name and Site Address

    • Reseller PO#

    • MAC Address

    • The Hardware Order #

    Correct Answer
    A. The Hardware Order #
    Explanation
    To associate the Pass or Express service with a hardware serial number, Avaya requires the hardware order number. This number is used to identify the specific hardware being associated with the service. Providing the end-user name and site address, reseller PO#, or MAC address alone would not be sufficient for this purpose.

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  • 16. 

    Mandatory NES Services Apply to All Products Except?           

    • CS1000

    • BCM

    • Data Products-except when ordered as part of an EC quote

    • B & C

    Correct Answer
    A. Data Products-except when ordered as part of an EC quote
    Explanation
    The correct answer is "Data Products-except when ordered as part of an EC quote." This means that all products are subject to mandatory NES services except for Data Products, but this exception only applies when the Data Products are ordered as part of an EC quote. In other words, if Data Products are not part of an EC quote, they are still subject to the mandatory NES services.

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  • 17. 

    A MAC Address is Required for Which of the Following:

    • Service on All Products

    • Upgrades on BCM’s

    • CallPilot

    • Upgrades on a CS1000 and BCM’s

    Correct Answer
    A. Upgrades on BCM’s
    Explanation
    A MAC address is required for upgrades on BCM's. The MAC address is a unique identifier assigned to the network interface card of a device. During the upgrade process, the system uses the MAC address to verify the identity of the device and ensure that the correct upgrades are installed. Without a valid MAC address, the system may not be able to identify the device and perform the necessary upgrades.

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  • 18. 

    What key piece of information is needed for a renew of a Avaya Data Service Contract?

    • A) Contract Start & End Date

    • B) Model #’s

    • C) Serial #’s

    • D) End user Information

    • E) Previous Contract

    Correct Answer
    A. C) Serial #’s
    Explanation
    To renew an Avaya Data Service Contract, the key piece of information needed is the serial numbers of the devices or equipment covered under the contract. This information is crucial for identifying the specific products that require contract renewal and ensuring accurate and efficient service. The contract start and end date, model numbers, end user information, and previous contract may be relevant for other purposes but are not specifically required for the renewal process.

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  • 19. 

    If a Contract has “lapsed” for 3 days an additional Fee is required.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If a contract has "lapsed" for 3 days, it means that the contract has expired or is no longer in effect. In this case, the explanation suggests that an additional fee is required when the contract has lapsed for 3 days. This implies that there are specific terms or conditions in the contract that state the requirement for an additional fee after the lapse period. Therefore, the correct answer is true, indicating that an additional fee is indeed required after the contract has lapsed for 3 days.

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  • 20. 

    When cancelling a service/support contract with Avaya, the cancellation fee is equivalent to:

    • A Flat Fee of $500

    • 12% of the Contract Value

    • 3 Months of Contract Value

    • Balance of contract or 12 months

    Correct Answer
    A. Balance of contract or 12 months
    Explanation
    The cancellation fee for a service/support contract with Avaya is determined by either the remaining balance of the contract or 12 months, whichever is higher. This means that if the remaining duration of the contract is longer than 12 months, the cancellation fee will be the balance of the contract. However, if the remaining duration is less than 12 months, the cancellation fee will be equivalent to 12 months of the contract value.

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Quiz Review Timeline (Updated): Mar 22, 2023 +

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 06, 2010
    Quiz Created by
    Tpoltie
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