AODA Customer Service Training And Awareness Quiz
Purpose: This quiz will help you to evaluate any misconceptions you may have about people with disabilities
Questions and Answers
- 1.
A positive attitude is important when meeting or helping a person with a disability.

- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Barriers are broken down in part through open, positive attitudes and accepting people for who they are, not what they can or cannot do.Rate this question:
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- 2.
Generally, people see the disability first and the person second.

- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A disability is just one of the characteristics of the individual, but too often, the disability is seen before the person.Rate this question:
-
- 3.
All disabilities are caused by a disease or are inherited.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Some disabilities are the result of a disease; some are inherited; and others are the result of an accident.Rate this question:
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- 4.
People with mobility impairments do not care about how they look, and they cannot shop the way other people do.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
People with disabilities have different interests and enjoy different activities just like everyone else.Rate this question:
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- 5.
Someone who uses a power wheelchair cannot drive a motor vehicle.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
There are many modifications available for vehicles to allow people with disabilities to drive, including people in power wheelchairs.Rate this question:
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- 6.
If you notice someone is wearing a hearing aid, speak loudly so he or she can hear you.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is important to look directly at someone who is hard of hearing and speak clearly. Shouting may only create sound distortions when amplified through the hearing aid.Rate this question:
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- 7.
When guiding a person who has vision loss, you should always take them by the arm.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
People who have vision loss may prefer to take your arm when you are guiding them. Ask if they need your assistance first.Rate this question:
-
- 8.
Someone who is severely physically disabled cannot do anything alone.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
There are many helpful aids for people who have physical disabilities which may help them to be more independent.Rate this question:
-
- 9.
A person who is Deaf cannot use the phone.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
There are different systems that allow someone who is Deaf to use the telephone, such as the Teletypewriter (TTY) or a relay system.Rate this question:
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- 10.
A person can have a disability and not be held back by it.

- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Many people with disabilities can enjoy activities just like everyone else. Often barriers – not disabilities – prevent people with disabilities from participating in everyday life.Rate this question:
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- 11.
People who have vision loss have a better sense of hearing.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Generally, people with vision loss have no better sense of hearing than anyone else, though many people with vision loss learn to use their other senses more efficiently.Rate this question:
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- 12.
You should avoid using expressions such as “look”, “see” and “watch out” when talking to someone with vision loss.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
There is no need to use special language around people who have vision loss. They use the same expressions as everyone else.Rate this question:
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- 13.
The majority of people who are Deaf or hard of hearing can speechread.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Most people who are Deaf or hard of hearing can speechread, but not all do it well. Most can understand about 25 per cent of what is being said. People who excel at speechreading can understand approximately 45-50 per cent of what is being said.Rate this question:
-
- 14.
If you see someone who uses a wheelchair having trouble, you should give him or her a push.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Try to respect the person’s independence by asking if your assistance is needed first.Rate this question:
-
- 15.
Over one million Canadians have some kind of disability that makes it difficult for them to read conventional print.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is estimated that one million Canadians have a disability that makes it difficult or impossible for them to read conventional print. An increasing number of senior citizens are becoming part of this group.Rate this question:
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- 16.
When a customer with a disability is in your workplace, you should always provide extra attention.

- A.
True
- B.
False
Correct Answer
B. FalseExplanation
People with disabilities may require assistance at times but you shouldn’t assume assistance will be needed in every case. Your customers want to be treated with dignity, so consider discreetly asking if help is needed first.Rate this question:
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- 17.
Guide dogs see colours and read signs.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Guide dogs do not see the colours of traffic lights and do not read the signs on washroom doors. The owner decides when to cross the street by listening to the traffic flow.Rate this question:
-
- 18.
People who are Deaf or hard of hearing see better than everyone else.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Generally, people who are Deaf or hard of hearing have no better sense of sight than anyone else, but they may concentrate more on what they are seeing.Rate this question:
-
- 19.
People who are Deaf, deafblind or hard of hearing cannot talk at all.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
People who are Deaf, deafblind or hard of hearing may choose not to speak because they are unsure of pronunciation, or are concerned that their voices may sound different. Most people who are Deaf, deafblind or hard of hearing can make sounds, and can probably speak some words.Rate this question:
-
- 20.
People who use wheelchairs are paralysed.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Not everyone who uses a wheelchair is paralysed. People might use a wheelchair if they have arthritic spines or sore legs, severe asthma or a heart condition that limits their ability to walk.Rate this question:
-
- 21.
Mental health disability is a rare, untreatable disorder.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Many types of mental health disabilities are treatable and not necessarily permanent.Rate this question:
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- 22.
People with learning disabilities cannot be productive.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Many people develop ways to work with, or around, their particular type of learning disability. Repeated practice can help a person with a learning disability perform some tasks with less difficulty.Rate this question:
-
- 23.
Intellectual disability is the same as mental health disability.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Unlike mental health disability, intellectual disability is a limitation affecting intellectual capacity, not emotional equilibrium. Also, an intellectual disability is a permanent condition that cannot be medically treated or cured.Rate this question:
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- 24.
About one in seven Ontarians has a disability.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
According to the Participation and Activity Limitation Survey, 2006, from Statistics Canada, about 1.85 million Ontarians (one in seven) have a disability.Rate this question:
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- 25.
Forty-seven percent of Ontarians over the age of 65 have disabilities.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
According to the Participation and Activity Limitation Survey, 2006, from Statistics Canada, about 47 percent of Ontarians over the age of 65 have a disability.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Jan 06, 2015Quiz Created by
Veigaa
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