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What does the waitress say when she hands in the menu to the customers?
Does it show good customer service?
2.
What does the man order?
3.
What does the woman order?
Is that Available?
How does the waitress say that?
4.
Does the waitress ask about drink?
Does she say it in a polite way?
What drink do they order?
5.
When the woman asks for water, how does the waitress answer?
Is there anything wrong with the words she says?
Is there anything wrong with the way she says that?
6.
Do the customers guess that the service in the restaurant must be fast enough?
Why?
7.
What else does the woman need along with her meal?
Does she get them?
8.
What else does the man need along with his meal?
Does he get them?
9.
Who had suggested eating in this restaurant - the man or the woman?
10.
Is the waitress's customer service poor?
Why?
Is it because of the words and sentences she uses in her speaking?
What is wrong with her customer service?
11.
Watch the video: Bad Service in a Restaurant - Lesson 36 - English in Vancouver
and then answer the questions below. https://www.youtube.com/watch?v=bk0oury3eeU
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