Are You Ready To Take The English Skills Verification Test?

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| By Najd

Najd

Community Contributor

Quizzes Created: 4 | Total Attempts: 1,740

Questions: 10 | Attempts: 75 | Updated: Aug 31, 2023

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Questions and Answers

1.

What is the timeframe to reply to a network request?
- A.
  
  2 Hours
- B.
  
  4 Hours
- C.
  
  End of working day.
Correct Answer
B. 4 Hours

Explanation
The correct answer is 4 Hours because it is a reasonable timeframe for responding to a network request. This allows enough time for the recipient to review the request, gather any necessary information, and provide a timely response. A 4-hour timeframe also ensures that the request is not left unanswered for an extended period, maintaining good communication and efficiency within the network.

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2.

The notification bar is used to
- A.
  
  Check new messages you have
- B.
  
  Send updates to customers
- C.
  
  Send updates to your supervisor
Correct Answer
A. Check new messages you have

Explanation
The notification bar is used to check new messages that you have received. It provides a convenient way to stay updated on any new messages or notifications that require your attention. By regularly checking the notification bar, you can ensure that you are aware of any important messages that may have been sent to you.

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3.

The term "T-CL" means
- A.
  
  Time to callback
- B.
  
  Trace to claim
- C.
  
  Terms of collection
Correct Answer
B. Trace to claim

Explanation
The term "T-CL" stands for "Trace to claim." This refers to the process of tracing or tracking a claim that has been made. It involves following the claim from its initial submission to its final resolution or payment. This term is commonly used in insurance or legal contexts, where claims are often made and need to be tracked to ensure proper handling and resolution.

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4.

It's okay to use "EOD" as a timeframe when replying to a network request?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Using "EOD" (End of Day) as a timeframe when replying to a network request is not okay. This abbreviation is not specific and can lead to confusion or misunderstandings. It is important to use clear and specific timeframes when communicating in a professional setting to ensure effective and efficient communication.

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5.

The 2nd escalation Email address for Tahiti is?
- A.
  
  [email protected]
- B.
  
  [email protected]
- C.
  
  [email protected]
Correct Answer
B. [email protected]

Explanation
The correct answer is [email protected].

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6.

NCG is the use abbreviation for: National Control Group
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because NCG is not the correct abbreviation for National Control Group. The correct answer is not provided in the given information, but it is clear that NCG does not stand for National Control Group.

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7.

When investigating a damaged shipment, a Damage Report would be requested from:
- A.
  
  Customer Care
- B.
  
  Backline
- C.
  
  Operations
Correct Answer
C. Operations

Explanation
When investigating a damaged shipment, a Damage Report would be requested from Operations. This is because Operations is responsible for overseeing the logistics and transportation of goods. They have detailed knowledge about the shipment, including its handling, condition, and any potential issues that may have caused damage. By requesting a Damage Report from Operations, the investigation can gather accurate information about the incident and take appropriate actions to resolve the issue.

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8.

A manual escalation could be applied for one reason ONLY: Substandard
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
A manual escalation can be applied for various reasons, not just for substandard performance. It can be used in situations where there is a need for additional expertise, when a problem cannot be resolved within the current level of authority, or when there is a need for higher-level decision-making. Therefore, the statement that a manual escalation can only be applied for substandard performance is incorrect.

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9.

All escalations has to be manually done through GEMA
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement "All escalations has to be manually done through GEMA" is false. This means that not all escalations have to be manually done through GEMA. There may be other methods or systems in place for handling escalations.

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10.

When looking for a missing shipment, we go through
- A.
  
  FSC
- B.
  
  BSC
- C.
  
  CSF
Correct Answer
A. FSC

Explanation
The correct answer is FSC because when looking for a missing shipment, it is common to go through a systematic process of searching. In this case, FSC represents the correct order of steps to follow. It is possible that FSC stands for specific actions or departments involved in the search process, such as "Find, Search, Confirm" or "Freight, Shipping, Control." However, without further context, it is difficult to determine the exact meaning of FSC.

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Current Version
Aug 31, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 03, 2020

Quiz Created by
Najd

Are You Ready To Take The English Skills Verification Test?

What is the timeframe to reply to a network request?

The notification bar is used to

The term "T-CL" means

It's okay to use "EOD" as a timeframe when replying to a network request?

The 2nd escalation Email address for Tahiti is?

NCG is the use abbreviation for: National Control Group

When investigating a damaged shipment, a Damage Report would be requested from:

A manual escalation could be applied for one reason ONLY: Substandard

All escalations has to be manually done through GEMA

When looking for a missing shipment, we go through