Are You Ready To Take The English Skills Verification Test?

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Najd
N
Najd
Community Contributor
Quizzes Created: 4 | Total Attempts: 1,902
| Attempts: 75
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/10 Questions

    The notification bar is used to

    • Check new messages you have
    • Send updates to customers
    • Send updates to your supervisor
Please wait...
About This Quiz

This quiz assesses your readiness for the English Skills Verification Test, focusing on response times, notification management, and specific terminology usage in a professional setting. It evaluates key operational communication skills necessary for efficient workplace performance.

Are You Ready To Take The English Skills Verification Test? - Quiz

Quiz Preview

  • 2. 

    When investigating a damaged shipment, a Damage Report would be requested from: 

    • Customer Care

    • Backline

    • Operations

    Correct Answer
    A. Operations
    Explanation
    When investigating a damaged shipment, a Damage Report would be requested from Operations. This is because Operations is responsible for overseeing the logistics and transportation of goods. They have detailed knowledge about the shipment, including its handling, condition, and any potential issues that may have caused damage. By requesting a Damage Report from Operations, the investigation can gather accurate information about the incident and take appropriate actions to resolve the issue.

    Rate this question:

  • 3. 

    When looking for a missing shipment, we go through

    • FSC

    • BSC

    • CSF

    Correct Answer
    A. FSC
    Explanation
    The correct answer is FSC because when looking for a missing shipment, it is common to go through a systematic process of searching. In this case, FSC represents the correct order of steps to follow. It is possible that FSC stands for specific actions or departments involved in the search process, such as "Find, Search, Confirm" or "Freight, Shipping, Control." However, without further context, it is difficult to determine the exact meaning of FSC.

    Rate this question:

  • 4. 

    It's okay to use "EOD" as a timeframe when replying to a network request?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Using "EOD" (End of Day) as a timeframe when replying to a network request is not okay. This abbreviation is not specific and can lead to confusion or misunderstandings. It is important to use clear and specific timeframes when communicating in a professional setting to ensure effective and efficient communication.

    Rate this question:

  • 5. 

    What is the timeframe to reply to a network request?

    • 2 Hours

    • 4 Hours

    • End of working day.

    Correct Answer
    A. 4 Hours
    Explanation
    The correct answer is 4 Hours because it is a reasonable timeframe for responding to a network request. This allows enough time for the recipient to review the request, gather any necessary information, and provide a timely response. A 4-hour timeframe also ensures that the request is not left unanswered for an extended period, maintaining good communication and efficiency within the network.

    Rate this question:

  • 6. 

    The term "T-CL" means 

    • Time to callback

    • Trace to claim

    • Terms of collection

    Correct Answer
    A. Trace to claim
    Explanation
    The term "T-CL" stands for "Trace to claim." This refers to the process of tracing or tracking a claim that has been made. It involves following the claim from its initial submission to its final resolution or payment. This term is commonly used in insurance or legal contexts, where claims are often made and need to be tracked to ensure proper handling and resolution.

    Rate this question:

  • 7. 

    A manual escalation could be applied for one reason ONLY: Substandard

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A manual escalation can be applied for various reasons, not just for substandard performance. It can be used in situations where there is a need for additional expertise, when a problem cannot be resolved within the current level of authority, or when there is a need for higher-level decision-making. Therefore, the statement that a manual escalation can only be applied for substandard performance is incorrect.

    Rate this question:

  • 8. 

    All escalations has to be manually done through GEMA

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "All escalations has to be manually done through GEMA" is false. This means that not all escalations have to be manually done through GEMA. There may be other methods or systems in place for handling escalations.

    Rate this question:

  • 9. 

    The 2nd escalation Email address for Tahiti is?

    Correct Answer
    Explanation
    The correct answer is [email protected].

    Rate this question:

  • 10. 

    NCG is the use abbreviation for: National Control Group

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because NCG is not the correct abbreviation for National Control Group. The correct answer is not provided in the given information, but it is clear that NCG does not stand for National Control Group.

    Rate this question:

Quiz Review Timeline (Updated): Aug 31, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Aug 31, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 03, 2020
    Quiz Created by
    Najd
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.