Global Customer care Q2 Update
To become one of the world's great hotel companies creating Great hotels Guests Love, we need to feel proud and committed to our brands. We call this being Brandhearted. Great brands deliver consistently time and time again, so we need to make sure that we think, feel and talk about brands in the same way, one joined up approach across our managed and franchised hotels.
- 1.
The first Candlewood Suites property opened where in 1996?
- A.
Atlanta, Georgia
- B.
Los Angeles, California
- C.
Memphis, Tennessee
- D.
Wichita, Kansas
Correct Answer
D. Wichita, KansasExplanation
The first Candlewood Suites was built on North Webb Road in Wichita, Kansas.Rate this question:
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- 2.
Candlewood Suites now has how many Candlewood Suites-sponsored Habitat for Humanity Homes, creating home ownership opportunities for low-income families?
- A.
10
- B.
15
- C.
8
- D.
20
Correct Answer
A. 10Explanation
The 10 completed homes are located across the globe in Detroit, Michigan; Dallas and Houston, Texas; Atlanta, Georgia; Alocqauca, Mexico; and Karjat, India.Rate this question:
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- 3.
In 2009 Candlewood Suites opened the first mid priced extended stay hotel in which KeyCity?
- A.
Houston, Texas
- B.
Washington D.C.
- C.
Chicago, Illinois
- D.
New York City, NY
Correct Answer
D. New York City, NYExplanation
The first Candlewood Suites in New York City is conveniently located within walking distance to the Jacob Javitz Convention Center, Ernst & Young and Merrill Lynch. On average, 26 million people a year visit New York's Times Square, and the Candlewood Suites is surrounded by the city's biggest tourist attractions including Broadway, Rockefeller Center and the Empire State Building. The hotel is located at 339 West 39th Street between 8th and 9th Avenues in midtown Manhattan, with LaGuardia (LGA) and JFK International (JFK) both less than 30 minutes away.Rate this question:
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- 4.
The relaunch of Holiday Inn is substantially complete. To date, more than how many Holiday Inn and Holiday Inn Express hotels are now operating under the new standards?
- A.
3,300 hotels
- B.
2,800 hotels
- C.
2,100 hotels
- D.
2,300 hotels
Correct Answer
A. 3,300 hotelsExplanation
With more than 3,300 existing Holiday Inn and Holiday Inn Express hotels worldwide, the Holiday Inn relaunch is the biggest relaunch in hospitality history.Rate this question:
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- 5.
Every year, how many people stay at Holiday Inn hotels around the world?
- A.
Less than 100million
- B.
Over 200 million
- C.
Over 120 million
- D.
Over 175 million
Correct Answer
C. Over 120 millionExplanation
The correct answer is "Over 120 million." This suggests that the number of people staying at Holiday Inn hotels worldwide is more than 120 million annually.Rate this question:
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- 6.
It’s more than just a Holiday Inn sponsorship, our team will be playing a crucial role as we apply our hospitality expertise at all stages of which prestigious sporting event in 2012?
- A.
FIFA World Cup
- B.
NFL Superbowl
- C.
Formula 1 Race
- D.
London 2012 Olympic and Paralympic Games
Correct Answer
D. London 2012 Olympic and Paralympic GamesExplanation
Holiday Inn is proud to be an Official London 2012 Olympic and Paralympic Games partner. This partnership will include hosting the world’s athletes in the Athletes’ Village, and also welcoming athletes into our family – we’ll be providing flexible employment so they can continue to earn while they train.Rate this question:
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- 7.
Holiday Inn Express is best known for what brand amenity?
- A.
Free High Speed Internet Access
- B.
Express Start Breakfast
- C.
Indoor Pool
- D.
Club Lounge
Correct Answer
B. Express Start BreakfastExplanation
Holiday Inn Express properties offer the company's signature "Express Start" breakfast bar. The buffet generally consists of common breakfast offerings, including cereal, a hot meat product, a hot egg product, biscuits and gravy, bagels and muffins, and the brand's exclusive cinnamon roll.Rate this question:
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- 8.
Singapore’s first Holiday Inn Express is set to open on what year?
- A.
2015
- B.
2012
- C.
2014
- D.
2013
Correct Answer
D. 2013Explanation
Set to open by 2013, the Holiday Inn Express Singapore Orchard Road will be the first for the country, located in the best known retail, entertainment and residential district.Rate this question:
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- 9.
Holiday Inn Express is known as Express by Holiday Inn outside of North America. In what year did the Holiday Inn Express name began to be used globally.
- A.
2008
- B.
2007
- C.
2010
- D.
2009
Correct Answer
D. 2009Explanation
Starting 2009, Holiday Inn Express name was used globally.Rate this question:
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- 10.
InterContinental Hotels around the world regularly take part in activities to sustain and enhance their local destination. On 21 September 2010, InterContinental Hotels celebrated ‘Responsible Business Day’ in partnership with which leading educational magazine.
- A.
BBC Knowledge Magazine
- B.
Time Magazine
- C.
National Geographic
- D.
People Magazine
Correct Answer
C. National GeograpHicExplanation
InterContinental Hotels & Resorts has been working with National Geographic, widely acknowledged as leaders on geotourism, to develop a corporate responsibility (CR) strategy with the aim of educating guests on responsible tourism and sharing learning with them on activities undertaken to support the Five Principles of Geotourism, which are based on the code of good practice devised by the National Geographic Center for Sustainable Destinations. They are Integrity of Place, Destination Appeal, Community Appeal, Sharing our Stories and Minimizing Impact.Rate this question:
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- 11.
InterContinental Hotels worldwide offer a collection of concierge inspired packages to our guests that let them discover a destination’s secrets. What do you call these ‘packages’?
- A.
Insider Experiences
- B.
Local Tour Promo
- C.
Awe Inspiring Package
- D.
Amazing Tours
Correct Answer
A. Insider ExperiencesExplanation
To help guests enjoy authentic experiences, our hotels offer ‘Insider Experiences’ – packages reflecting the essence of our destinations. These range from a personal surfing lesson on Sydney’s Bondi Beach to learning how to make dim sum with an award-winning chef in Hong Kong. Insider Experiences enable guests to take advantage of InterContinental’s local knowledge to enjoy something unique and different but, above all, truly authentic.Rate this question:
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- 12.
Globally, how many InterContinental Hotels and Resorts do we have?
- A.
150
- B.
170
- C.
180
- D.
120
Correct Answer
B. 170Explanation
We have 170 InterContinental Hotels and Resorts worldwide. In the past two years, InterContinental Hotels & Resorts’ portfolio has grown by 50% in prime locations in the world’s most exciting city and resort destinations. It is also the fastest-growing luxury brand in China.Rate this question:
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- 13.
This campaign was launched in 2002, establishing the brand as the ideal hotel choice for small to mid-sized business meetings.
- A.
Sleep Advantage
- B.
Crowne Plaza’s ‘The Place To Meet’
- C.
Meet and Eat
- D.
Body and Soul Health-Focused Campaign
Correct Answer
B. Crowne Plaza’s ‘The Place To Meet’Explanation
‘The Place to Meet’ campaignRate this question:
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- 14.
Which Crowne Plaza in Asia is ranked by Forbes Traveler as among the world's Best Airport Hotels and ranked by Conde Nast Traveller as one of the hot list hotels in 2009?
- A.
Crowne Plaza ANA Narita
- B.
Crowne Plaza Hong Kong Causeway Bay
- C.
Crowne Plaza Kuala Lumpur
- D.
Crowne Plaza Changi Airport
Correct Answer
D. Crowne Plaza Changi AirportExplanation
Crowne Plaza Changi Airport is ranked by Forbes Traveler as among the world's Best Airport Hotels and ranked by Conde Nast Traveller as one of the hot list hotels in 2009.Rate this question:
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- 15.
Originally branded as "Holiday Inn Crowne Plaza", the first United States Holiday Inn Crowne Plaza Hotel was opened in what location in 1983?
- A.
Little Rock, Arkansas
- B.
Springfield, Illinois
- C.
Denver, Colorado
- D.
Rockville, Maryland
Correct Answer
D. Rockville, MarylandExplanation
The first Holiday Inn Crowne Plaza is opened in Rockville, Maryland, U.S.Rate this question:
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- 16.
Staybridge Suites team members and guests have raised funds to go towards a completion of how many villas at Give Kids The World Village in Orlando, Florida?
- A.
7
- B.
12
- C.
4
- D.
6
Correct Answer
C. 4Explanation
Staybridge Suites team members and guests have raised funds to go towards completion of 4 villas at Give Kids The World Village in Orlando, Florida. In 2011, our Candlewood Suites brand will join forces with Staybridge Suites in supporting the on-going partnership.Rate this question:
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- 17.
The first Staybridge Suites property opened where in 1998?
- A.
Marietta, GA
- B.
Alpharetta, GA
- C.
Chicago, Illinois
- D.
Atlanta, GA
Correct Answer
B. AlpHaretta, GAExplanation
The first Staybridge Suites opened in Alpharetta, Georgia, U.S. in 1998. In 2004, Staybridge Suites reached 75 hotels with addition of Eatontown, New Jersey.Rate this question:
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- 18.
What is Staybridge Suites’ ranking in guest satisfaction among extended stay hotel chains according to the J.D. Power Associates 2009 North America Hotel Guest Satisfaction Index Study?
- A.
Third
- B.
Second
- C.
Highest
- D.
Fifth
Correct Answer
C. HighestExplanation
Staybridge Suites was ranked highest in guest satisfaction among extended stay hotel chains, according to the J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index Study.Rate this question:
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- 19.
The first Hotel Indigo opened in which city in 2004?
- A.
Los Angeles, CA
- B.
Atlanta, GA
- C.
Salt Lake City, UT
- D.
Scottsdale, AZ
Correct Answer
B. Atlanta, GAExplanation
First Hotel Indigo opens in Atlanta, Georgia, US with prototypical design elements.Rate this question:
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- 20.
The only Hotel Indigo in Asia is located in what country?
- A.
Japan
- B.
Singapore
- C.
China
- D.
Indonesia
Correct Answer
C. ChinaExplanation
Shanghai's grand waterfront provides the picturesque setting for Hotel Indigo Shanghai on The Bund.Rate this question:
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- 21.
Globally, how many Hote lndigo do we have?
- A.
35
- B.
40
- C.
37
- D.
38
Correct Answer
D. 38Explanation
We have 38 Hotel Indigo worldwide. In October 2010, we celebrated our sixth birthday. This isn’t typically a major milestone, but our newest brand has grown at lightning pace since the first Hotel Indigo in Atlanta opened six years ago.Rate this question:
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- 22.
How many Holiday Inn Club Vacation Resorts are there?
- A.
7
- B.
5
- C.
6
- D.
8
Correct Answer
C. 6Explanation
The six unique Holiday Inn Club Vacations resorts located in wonderful destinations all feature suites and villas, and a range of amenities that allow families to create vacation memories of a lifetime. These six resorts are – Orange Lake Resort, Orlando FL; Ascutney Mountain Resort, Brownsville, VT; Lake Geneva Resort, Lake Geneva, WI; Bay Point Resort, Panama City, FL; South Beach Resort, Myrtle Beach, SC; and Smoky Mountain Resort, Gatlinburg, TN.Rate this question:
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- 23.
With points based membership, Holiday Inn Club members are automatically enrolled at what level of InterContinental Hotels Group Priority Club Rewards program?
- A.
Gold
- B.
Club
- C.
Platinum
- D.
Ambassador
Correct Answer
A. GoldExplanation
Holiday Inn Club members are automatically enrolled at the Gold Level of IHG’s Priority Club Rewards program and can redeem points for a range of vacation experiences, car rentals, airline tickets, branded merchandise and more depending on the programs offered.Rate this question:
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- 24.
Which is the flagship property of the Holiday Inn Club Vacation Resorts?
- A.
South Beach Resort, Myrtle Beach
- B.
Orange Lake, Orlando
- C.
Lake Geneva Resort, Lake Geneva
- D.
Bay Point Resort, Panama City
Correct Answer
B. Orange Lake, OrlandoExplanation
This flagship Orlando resort property, located right next to Walt Disney World, spans 1,400 acres and features multiple villages, as well as a wide variety of resort services, amenities and activities to please every member of your family.Rate this question:
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.JPG "InterContinental Hotels around the world regularly take part in activities to sustain and enhance their local destination. On 21 September 2010, InterContinental Hotels celebrated ‘Responsible Business Day’ in partnership with which leading educational magazine.")
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