1.
When applying make-up for the office, choose
Correct Answer
B. Neutral shades
Explanation
When applying make-up for the office, it is recommended to choose neutral shades. This is because neutral shades are more subtle and natural, which is suitable for a professional environment. Bright colors may be too distracting or overpowering, while not wearing any make-up at all may appear unprofessional. Neutral shades allow for a polished and professional look that is appropriate for the office setting.
2.
Displaying of tattoos.
Correct Answer
D. Should be treated with caution
Explanation
The answer "should be treated with caution" suggests that displaying tattoos may not always be acceptable or appropriate in all situations. While some individuals may find tattoos acceptable, others may have different cultural or personal beliefs that view tattoos in a negative light. Therefore, it is important to consider the context and audience when deciding whether or not to display tattoos, as it may impact how one is perceived or received by others.
3.
It is okay to have _____ or fewer earings.
Correct Answer
A. 3
Explanation
The given statement suggests that there is a limit to the number of earrings one can have. The correct answer is "3," indicating that it is acceptable to have three or fewer earrings. This implies that having more than three earrings may not be considered appropriate or acceptable.
4.
When tipping, an appropriate amount for moderate service is
Correct Answer
B. 15%
Explanation
An appropriate amount for moderate service when tipping is 15%. This is considered a standard tip for average or satisfactory service. It is neither too low nor too high, striking a balance between showing appreciation for the service received and not overcompensating.
5.
Your salad fork is the innermost fork.
Correct Answer
B. False
Explanation
The statement is false because the salad fork is not typically the innermost fork. In a formal table setting, the innermost fork is usually the dinner fork, followed by the salad fork and then the dessert fork. The salad fork is placed to the left of the dinner fork and is used for eating salad or appetizers.
6.
Place your napkin on your lap as soon as you are seated.
Correct Answer
B. False
Explanation
This statement is false because placing a napkin on your lap as soon as you are seated is not necessary or required. It is a personal preference and etiquette practice in some cultures or formal dining settings, but it is not a universal rule that must be followed.
7.
Do not place any bags on the dinner table.
Correct Answer
A. True
Explanation
Placing bags on the dinner table is considered inappropriate and unhygienic. It can contaminate the table surface and potentially transfer germs onto the food or utensils. Additionally, bags can take up space and make it difficult for people to sit comfortably and enjoy their meal. Therefore, it is advisable to avoid placing bags on the dinner table.
8.
In some countries, a gift is seen as a bribe.
Correct Answer
A. True
Explanation
In some countries, cultural norms and practices view the act of giving a gift as a form of bribery. This means that when someone gives a gift, it may be perceived as an attempt to influence or gain favor from the recipient, rather than a simple act of generosity. This cultural perspective can vary from country to country, and it is important to be aware of these differences when interacting with individuals from different cultural backgrounds.
9.
The warmer the country, the more formal the dress.
Correct Answer
B. False
Explanation
In this statement, it is being suggested that the warmer the country, the more formal the dress. However, this is not necessarily true as different countries and cultures have their own norms and traditions when it comes to dressing formally or casually. The level of formality in dress code can vary greatly regardless of the temperature of a country. Therefore, the statement is false.
10.
Two common colors for business attire.
Correct Answer
D. Black and grey
Explanation
Black and grey are two common colors for business attire because they are considered neutral and professional. Black is a classic color that exudes elegance and authority, while grey is a versatile color that can be easily paired with other colors. Both black and grey are often associated with formality and seriousness, making them suitable choices for professional settings. Additionally, these colors are less likely to clash with other elements of an outfit, allowing for a more cohesive and polished look.
11.
Flip flops are okay to wear at the office.
Correct Answer
B. False
Explanation
Flip flops are not considered appropriate footwear for the office as they are generally seen as too casual and informal. In a professional setting, it is generally expected that employees wear more formal and closed-toe shoes. Therefore, the statement that flip flops are okay to wear at the office is false.
12.
A fancy word for good manners; socially acceptable behavior.
Correct Answer
etiquette
Explanation
Etiquette refers to a set of rules and conventions that govern socially acceptable behavior. It encompasses good manners, politeness, and proper conduct in various social situations. Etiquette guides individuals on how to interact with others respectfully and considerately, ensuring harmonious and polite interactions. It involves understanding and adhering to societal norms, customs, and traditions, allowing individuals to navigate social settings with grace and courtesy.
13.
Which of the following is NOT considered appropriate business etiquette during a formal meeting?
Correct Answer
C. Interrupting others while they are speaking
Explanation
Arriving on time demonstrates respect for others' time and shows professionalism.
Using a respectful tone when speaking is crucial for maintaining a positive and constructive atmosphere.
Interrupting others while they are speaking is considered rude and unprofessional, as it disrupts the flow of the meeting and shows a lack of respect for the speaker.
Following up with a thank-you email after the meeting is a courteous gesture that reinforces positive communication and appreciation.
14.
What type of contact is important in business?
Correct Answer
D. Eye
Explanation
In business, eye contact is important because it helps establish trust and rapport with the other person. Maintaining eye contact during a conversation shows that you are engaged and actively listening, which can enhance communication and understanding. It also conveys confidence and sincerity, making a positive impression on clients, colleagues, and partners. Eye contact can create a sense of connection and build stronger relationships, ultimately contributing to the success of business interactions.
15.
Never turn down a business card.
Correct Answer
A. True
Explanation
It is important to never turn down a business card because it is a gesture of respect and professionalism. Accepting a business card shows that you value the person and their contact information. It also allows you to follow up with them in the future if needed. By accepting a business card, you are demonstrating good networking etiquette and opening the door for potential business opportunities.
16.
A resume is a __________ of your skills.
Correct Answer
summary
Explanation
A resume is a summary of your skills because it provides a concise overview of your qualifications, work experience, and education. It highlights the most relevant information for a potential employer, allowing them to quickly assess your suitability for a job position. A well-written resume effectively summarizes your abilities and achievements, making it easier for employers to evaluate your potential as a candidate.
17.
For job interviews, dress more casually than professionally.
Correct Answer
B. False
Explanation
Dressing more casually than professionally for a job interview is not recommended. Job interviews are formal occasions where it is important to make a good impression. Dressing professionally shows respect for the company and the interview process. It demonstrates that you take the opportunity seriously and are prepared to present yourself in a polished and appropriate manner. Dressing casually may give the impression that you are not serious about the job or do not understand professional norms. Therefore, the correct answer is False.
18.
After a job interview, you should
Correct Answer
D. Send a thank you letter or note
Explanation
Sending a thank you letter or note after a job interview is considered a professional and courteous gesture. It allows you to express your gratitude for the opportunity and reiterate your interest in the position. Additionally, it gives you a chance to highlight any key points or qualifications that you may have forgotten to mention during the interview. This act of follow-up shows your dedication and attention to detail, leaving a positive impression on the interviewer and potentially increasing your chances of being considered for the job.
19.
When you will be away from the office, remember to
Correct Answer
A. Record a voice mail message
Explanation
When you will be away from the office, it is important to record a voice mail message. This allows anyone trying to contact you to leave a message and know that you are not available. It is a professional way to inform others about your absence and provides them with an alternative way to communicate with you. Leaving a note or packing your luggage may be necessary for personal reasons, but they do not directly address the need to inform others about your absence. Writing a letter is not a practical option for notifying colleagues or clients when you will be away.
20.
Creating an effective _________ is one of the most important elements for a productive meeting.
Correct Answer
B. Agenda
Explanation
An agenda is a list of items to be discussed or tasks to be accomplished during a meeting. It helps to keep the meeting organized and focused, ensuring that all necessary topics are addressed and time is managed efficiently. Without an agenda, a meeting may lack direction and become unproductive, as participants may go off-topic or important issues may be overlooked. Therefore, having a well-planned agenda is crucial for a productive meeting.
21.
You should always be punctual for a meeting, which means
Correct Answer
D. Arrive on time
Explanation
Being punctual for a meeting means arriving on time. This is important because it shows respect for others' time and demonstrates professionalism. Arriving on time allows the meeting to start promptly and ensures that everyone can make the most of the allocated time. It also creates a positive impression and helps to build trust and credibility. Therefore, being punctual is an essential aspect of effective meeting etiquette.
22.
It is important to wait for everyone to arrive before starting a meeting.
Correct Answer
B. False
Explanation
Waiting for everyone to arrive before starting a meeting is not always important. There may be situations where it is necessary to start the meeting on time due to time constraints or urgent matters to discuss. Additionally, waiting for latecomers can waste the time of those who arrived on time. Therefore, it is not always necessary to wait for everyone to arrive before starting a meeting.
23.
____________ is a term derived from the words "Internet Etiquette” or “Network Etiquette".
Correct Answer
netiquette
Explanation
Netiquette is a term derived from the words "Internet Etiquette" or "Network Etiquette". It refers to the set of rules and guidelines for proper behavior and communication on the internet. Netiquette encompasses various aspects such as respecting others' privacy, using appropriate language, avoiding spamming or trolling, and being mindful of one's online presence. It is essential for maintaining a positive and respectful online environment.
24.
Business emails do not need to begin with a greeting.
Correct Answer
B. False
Explanation
Business emails typically begin with a greeting as a professional courtesy. This helps establish a polite and respectful tone, and sets a positive impression for the recipient. Starting an email without a greeting can come across as abrupt or rude, which is not ideal in a business setting. Therefore, the statement that business emails do not need to begin with a greeting is incorrect.
25.
What is an emoticon and is it appropriate to use in business correspondence?
Correct Answer
C. An emotional grapHic, it is acceptable to use with friends, but should not be used in business correspondence
Explanation
Emoticons are emotional graphics that are commonly used to convey emotions in written communication. While they may be acceptable to use with friends or in informal settings, it is generally not appropriate to use them in business correspondence. Business communication should maintain a professional tone and using emoticons can be seen as unprofessional or immature. Therefore, it is recommended to avoid using emoticons in business correspondence to maintain a level of professionalism.
26.
You work for ABC Company and answer the phone. When you answer, you should:
Correct Answer
A. Greet the caller, state the company name, your name, and ask how you can help the caller
Explanation
When answering the phone for ABC Company, it is important to greet the caller, state the company name, your name, and ask how you can help the caller. This ensures a professional and courteous interaction with the caller, providing them with the necessary information and assistance they may need.