Cf June 2017 Quiz
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- 1.
Select all correct information regarding Summer Promotion 2017.
- A.
Bonus (base) points are minimum of 5000 up to 8000 equivalent to the sum between the total number of points earned after 2 qualifying stays.
- B.
Accumulated points will reflect on the member's account 72 hours after the check-out date.
- C.
"Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000"
- D.
Qualifying stay is defined as any number of consecutive nights at multiple hotels regardless of check-ins or check-outs
Correct Answer(s)
B. Accumulated points will reflect on the member's account 72 hours after the check-out date.
C. "Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000"Explanation
The correct answer is "Accumulated points will reflect on the member's account 72 hours after the check-out date" and "Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000". This means that after checking out from a stay, it will take 72 hours for the points to be added to the member's account. Additionally, if a member stays at the hotel two separate times between May 11 and July 31, they will earn enough points to redeem a $50 gift card at a discounted rate of 8,000 points instead of the usual 16,000 points.Rate this question:
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- 2.
If the rate plan doesn't have a purple star next to it in WinAi, then these SRPs are not-point-eligible.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that if a rate plan does not have a purple star next to it in WinAi, then it is not eligible for points. However, the correct answer is False, which means that this statement is incorrect. The presence of a purple star does not determine the eligibility of a rate plan for points.Rate this question:
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- 3.
Agent will need to process cancel and rebook if the guest would like to change the travel dates and LOS for an existing S15M3M reservation.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the agent does not need to process cancel and rebook if the guest would like to change the travel dates and LOS for an existing S15M3M reservation. Instead, the agent can simply modify the reservation by changing the travel dates and LOS without canceling and rebooking the reservation.Rate this question:
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- 4.
Which of following statement is incorrect regarding Summer Promotion?
- A.
Members must book via CH.com, mobile app, 800.4Choice in order to qualify for the Summer Promotion.
- B.
New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date.
- C.
Participating vendors are Amazon, Applebee's, iTunes, Lowe's and Shell.
- D.
Members can purchase or redeem their gift cards until August 31, 2017.
Correct Answer
B. New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date.Explanation
The statement "New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date" is incorrect because it contradicts the previous statement that members must book via CH.com, mobile app, 800.4Choice to qualify for the Summer Promotion. The incorrect statement suggests that new members can enroll in CP at a hotel or through WinAi and still be automatically registered for the promotion, which is not the case.Rate this question:
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- 5.
Which of the following statements below are correct:
- A.
Guest can take advantage of higher discount on Best Internet Rate Guarantee over Lowest Price Guarantee.
- B.
Rates such as BAR, S3A, AARP, SSC and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee
- C.
Claims must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrival
- D.
Guest can only receive one approval per 30 days prior or after the check-out date.
Correct Answer(s)
B. Rates such as BAR, S3A, AARP, SSC and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee
C. Claims must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrivalExplanation
The statement that rates such as BAR, S3A, AARP, SSC, and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee is correct. This means that if a guest finds a lower price for these rates on another website, they can submit a claim to receive the lower price. Additionally, the statement that claims must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrival is also correct. This means that guests must submit their claim within the specified time frame in order to be eligible for the Lowest Price Guarantee.Rate this question:
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- 6.
What should you do if the rate/price of an existing reservation dropped (based on CH website) and the guest would like to avail it?
- A.
Check availability, cancel the existing reservation and book a new one in order to get the lower rate/price.
- B.
Retrieve the existing reservation, click "Rate Plan/Dates" button, click Ok then reconfirm the reservation.
- C.
Apologize for the inconvenience and advise the guest that since he/she called close to arrival date, we can no longer match the rate/price showing on the website.
- D.
Retrieve the existing reservation via F2, click "Guarantee/Hold" button, click Finish then reconfirm the reservation in order for the new rates to take effect.
Correct Answer
B. Retrieve the existing reservation, click "Rate Plan/Dates" button, click Ok then reconfirm the reservation.Explanation
If the rate/price of an existing reservation dropped and the guest would like to avail it, the correct action to take is to retrieve the existing reservation, click the "Rate Plan/Dates" button, click Ok, and then reconfirm the reservation. This will allow the guest to take advantage of the lower rate/price without having to cancel the existing reservation and book a new one.Rate this question:
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- 7.
What does CHIP stands for?
Correct Answer
Choice Hotels Information PortalExplanation
CHIP stands for Choice Hotels Information Portal. This acronym represents a system or platform that provides information related to Choice Hotels. It is likely a centralized portal where users can access various resources, data, and updates related to Choice Hotels. This portal could be used by employees, partners, or customers to gather information about different aspects of Choice Hotels, such as reservations, policies, rewards programs, and more.Rate this question:
- 8.
Which of the following statements below are incorrect?
- A.
It's ok to cross-sell if your guest is looking for two nights and only one night is available.
- B.
It's ok to cross-sell if the hotel has inventory but has CTA restriction.
- C.
It's ok to cross-sell if the hotel has MLOS of 3 nights and your guest only needs one.
- D.
It's ok to cross-sell if the hotel has an MLOS of 99 nights.
Correct Answer(s)
B. It's ok to cross-sell if the hotel has inventory but has CTA restriction.
C. It's ok to cross-sell if the hotel has MLOS of 3 nights and your guest only needs one.Explanation
The correct answer is "It's ok to cross-sell if the hotel has inventory but has CTA restriction" and "It's ok to cross-sell if the hotel has MLOS of 3 nights and your guest only needs one."
Cross-selling refers to offering additional products or services to a customer. In the first statement, even though the hotel has inventory available, if there is a CTA (Closed to Arrival) restriction, it means that no new reservations can be made for that specific date. Therefore, cross-selling would not be possible in this scenario.
In the second statement, MLOS (Minimum Length of Stay) refers to the minimum number of nights a guest must stay at the hotel. If the hotel has an MLOS of 3 nights and the guest only needs one night, cross-selling would not be appropriate as it does not meet the minimum stay requirement.Rate this question:
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- 9.
You receive a call from RI400 in Warwick, Rhode Island. The caller has a reservation for next Friday night but will be arriving late. Guest wants to know if there are any restaurants nearby that are open after 10PM. Do you call the hotel?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
There is no need to call the hotel in this situation because the caller is asking about nearby restaurants, not hotel-related information.Rate this question:
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- 10.
Select the incorrect statement regarding Credit Card Pre-Authorization:
- A.
CF agent must warm transfer the caller to the hotel after making same-day reservation.
- B.
CF agent must check the FAQ page if there's credit card authorization form on file. If there isn't, advise the caller to check with their company if they have the form then fax the file to us.
- C.
CF agent must warm transfer the caller to the hotel if there isn't a note at miscellaneous section regarding credit card authorization form.
- D.
CF agent must inform the guest that credit card is being used to guarantee the room only and no need to acquire permission from the card holder for the transaction.
Correct Answer
B. CF agent must check the FAQ page if there's credit card authorization form on file. If there isn't, advise the caller to check with their company if they have the form then fax the file to us.Explanation
The incorrect statement regarding Credit Card Pre-Authorization is that the CF agent must check the FAQ page if there's a credit card authorization form on file. If there isn't, they should advise the caller to check with their company if they have the form and then fax the file to us.Rate this question:
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- 11.
These are rates that the hotel has agreed to provide for specific businesses and normally based on a commitment of rooms/nights annually.
Correct Answer
National Negotiated RatesExplanation
National Negotiated Rates are special rates that a hotel agrees to offer to specific businesses. These rates are typically based on a commitment from the businesses to book a certain number of rooms or nights at the hotel on an annual basis. These negotiated rates are exclusive to the specific businesses and are usually lower than the standard rates offered to the general public.Rate this question:
- 12.
CF agent can book more than 9 rooms under LCLC (Corporate Lodging Rate) so long as the caller provides multiple guest names per different room types.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because according to the given information, a CF agent can book more than 9 rooms under LCLC only if the caller provides multiple guest names per different room types. This implies that the agent cannot book more than 9 rooms under LCLC without multiple guest names per different room types. Therefore, the statement is false.Rate this question:
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Mar 20, 2023Quiz Edited by
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Jun 10, 2017Quiz Created by
Jewel