CHI ASSESSMENT DAY 2

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| By Eteendra

Eteendra

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Quizzes Created: 7 | Total Attempts: 800

Questions: 10 | Attempts: 123 | Updated: Apr 25, 2024

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ACTIVE DIRECTORY & OUTLOOK

Questions and Answers

1.

In Servicedesk analyst stand point role are confined to -- -------
- A.
  
  A) Resetting passwords ,Unlocking accounts , Checking if account is disabled/ expired
- B.
  
  B) Resetting passwords , Checking if account is disabled/ expired
- C.
  
  C) Resetting passwords ,Unlocking accounts , Checking if account is disabled/ expired, creating new accounts
- D.
  
  D) All of above
Correct Answer
A. A) Resetting passwords ,Unlocking accounts , Checking if account is disabled/ expired

Explanation
In a Servicedesk analyst role, the main responsibilities include resetting passwords, unlocking accounts, and checking if an account is disabled or expired. These tasks are typically within the scope of their job. The option A) correctly lists these responsibilities, making it the correct answer choice.

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2.

In the below given option find the correct application list in which all of the CHI applications are integrated with active directory
- A.
  
  A) ClairVia (Care Value), Clarity, Outlook Web Access
- B.
  
  B) Bomgar, Central Logic, PatientKeeper (MDI),
- C.
  
  C) ClairVia (Care Value), Meditech, cerner
- D.
  
  D) A and B
Correct Answer
D. D) A and B

Explanation
The correct answer is D) A and B. This means that both options A and B contain a list of applications that are integrated with active directory.

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3.

What is the web link to open Active Directory?
- A.
  
  A) Https://home.catholichealth.net/CHIHelpDesk
- B.
  
  B) Http://catholichealth.net/CHIHelpDesk
- C.
  
  C) http://support.catholichealth.net/ad
- D.
  
  D) Http://adweb.catholichealth.net/CHIHelpDesk
Correct Answer
D. D) Http://adweb.catholichealth.net/CHIHelpDesk
4.

4. Which the below option can we choose to search a user in Active Directory?
- A.
  
  User's last name
- B.
  
  User's first name and last name
- C.
  
  User's username
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
All of the above options can be chosen to search a user in Active Directory. Active Directory allows searching for a user based on their last name, first name and last name, as well as their username. By selecting any of these options, the user can effectively search for a specific user in the Active Directory.

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5.

What should we do when account expires in Active Directory?
- A.
  
  A) Help the customer to activate the account
- B.
  
  B) Inform the customer to contact the respective supervisor for approval
- C.
  
  C) Unlock the account
- D.
  
  D) None of the above
Correct Answer
B. B) Inform the customer to contact the respective supervisor for approval

Explanation
When an account expires in Active Directory, the appropriate action to take is to inform the customer to contact their respective supervisor for approval. This is because the supervisor would have the authority to extend or reactivate the account if necessary.

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6.

Find the correct KB Article to Unlock a User Account in Active Directory
- A.
  
  A) KB # 1564
- B.
  
  B) KB # 1566
- C.
  
  C) KB # 1341
- D.
  
  D) KB # 1535
Correct Answer
A. A) KB # 1564

Explanation
The correct KB article to unlock a user account in Active Directory is KB # 1564.

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7.

Find the correct KB Article to Unlock Active Directory User Accounts in ActiveRoles Server
- A.
  
  A) KB # 1564
- B.
  
  B) KB # 1569
- C.
  
  C) KB # 1341
- D.
  
  D) KB # 1535
Correct Answer
B. B) KB # 1569
8.

Which ID we use to login in CHI Outlook
- A.
  
  A) User has to provide respective hospital AD ID.
- B.
  
  B) User’s CHI AD ID & .
- C.
  
  C) User has to provide the Outlook ID
- D.
  
  D) User has to use the SMTP user name and password.
Correct Answer
B. B) User’s CHI AD ID & .

Explanation
The correct answer is B) User's CHI AD ID. This is the ID that users need to use in order to login to CHI Outlook.

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9.

Find the correct KB Article to Delegates in MS Outlook / SITES: ALL
- A.
  
  A) KB # G7Z-NTZ-EKN-F1J
- B.
  
  B) KB # K1J-OZJ-D2M-PRU
- C.
  
  C) KB # P8F-S40-LBT-SUN
- D.
  
  D) KB # 1468
Correct Answer
A. A) KB # G7Z-NTZ-EKN-F1J
10.

Find the correct KB Article to Outlook Web Access Requires Sign On When Opening Any Email / SITES: ALL
- A.
  
  A) KB # G7Z-NTZ-EKN-F1J
- B.
  
  B) KB # K1J-OZJ-D2M-PRU
- C.
  
  C) KB # P8F-S40-LBT-SUN
- D.
  
  D) KB # 447
Correct Answer
D. D) KB # 447

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Current Version
Apr 25, 2024

Quiz Edited by
ProProfs Editorial Team
Nov 23, 2012

Quiz Created by
Eteendra

Chi Assessment Day 2

In Servicedesk analyst stand point role are confined to -- -------

In the below given option find the correct application list in which all of the CHI applications are integrated with active directory

What is the web link to open Active Directory?

4. Which the below option can we choose to search a user in Active Directory?

What should we do when account expires in Active Directory?

Find the correct KB Article to Unlock a User Account in Active Directory

Find the correct KB Article to Unlock Active Directory User Accounts in ActiveRoles Server

Which ID we use to login in CHI Outlook

Find the correct KB Article to Delegates in MS Outlook / SITES: ALL

Find the correct KB Article to Outlook Web Access Requires Sign On When Opening Any Email / SITES: ALL