Chapter 10 and 11
An account that does not respond to collection efforts
Written off
Bad debt
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Do not call patients between 8 am and 9 pm
Do not call and use profane lanaguage
You can leave a message with a family member or friend
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An agreement to make payment
Installment plan
Do not have to notify patient in writing
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Causes me to laugh
Reminder
Followup
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Tool to track collection accounts
Tracks collection letters
Hunts you down with a gun
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True
False
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True
False
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True
False
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