Claims And Return Policy Final

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| By KritikaBhatia
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KritikaBhatia
Community Contributor
Quizzes Created: 1 | Total Attempts: 77
| Attempts: 77
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  • 1/10 Questions

    In case of exchange (damage or Staff error) are we charging handling fees to the consultant?

    • Yes
    • No
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About This Quiz

The 'Claims and Return Policy Final' quiz assesses understanding of claims handling procedures within a business context, focusing on scenarios like lost parcels, picking errors, and product exchanges without handling fees.

Claims And Return Policy Final - Quiz

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  • 2. 

    In case of exchange /replenish what is the procedure?

    • First do CRN and the place a new order

    • While doing the CRN press add button to add replenished code

    Correct Answer
    A. While doing the CRN press add button to add replenished code
    Explanation
    The correct answer states that while doing the CRN (Customer Return Note), the person should press the add button to add the replenished code. This suggests that when processing an exchange or replenishment, the CRN should be completed first, and then the replenished code should be added by pressing the add button. This procedure ensures that the exchange or replenishment is properly recorded and tracked.

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  • 3. 

    Under which option we can pass a claim if consultant has not received the campaign product mentioned in the invoice?

    • Missing campaign product

    • Missed out while picked (cancelled)

    • None above

    Correct Answer
    A. Missing campaign product
    Explanation
    If the consultant has not received the campaign product mentioned in the invoice, they can pass a claim under the option "Missing campaign product". This means that the product is not included or included incorrectly in the invoice, and the consultant can request for it to be provided or corrected.

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  • 4. 

    Is it compulsory to put batch code if we generate a claim underexpiry product?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    It is compulsory to put the batch code when generating a claim under an expiry product. This is important for tracking and identifying the specific batch of the product that may have caused the issue or needs to be recalled. The batch code helps in investigating and resolving any quality or safety concerns related to the product.

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  • 5. 

    Under which option you find “lost in transit” sub type in claims menu?

    • Missing Campaign product

    • Parcel not delivered(cancel)

    • None above

    Correct Answer
    A. Parcel not delivered(cancel)
    Explanation
    In the claims menu, the "lost in transit" sub type can be found under the option "Parcel not delivered(cancel)". This suggests that if a parcel is lost during transit and not delivered, the appropriate action to take would be to cancel the delivery and file a claim for the lost item.

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  • 6. 

     If consultant receives wrong product against the billed product, claim will be passed under which option?

    • Mispicking received wrong product (exchange)

    • Picking error

    • None above

    Correct Answer
    A. Mispicking received wrong product (exchange)
    Explanation
    If a consultant receives the wrong product instead of the one that was billed, the claim will be passed under the option of "Mispicking received wrong product (exchange)". This means that the mistake was made during the picking process, resulting in the consultant receiving a different product than what was intended. The claim will likely involve exchanging the incorrect product for the correct one.

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  • 7. 

    A consultant returns the product stating I ordered 2 quantities of 1932 but received one quantity of 1932 as damage and got one quantity of 1923 instead of 1932. Can I register a claim in one go for both the options?

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    No, the consultant cannot register a claim in one go for both options. The consultant received one damaged quantity of 1932 and one quantity of 1923 instead of 1932. These are two separate issues and would require separate claims to be registered for each.

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  • 8. 

    Picking error - picked moreover (return) signifies …

    • A consultant received a higher quantity of products than ordered

    • The product an extra product not there in the invoice

    Correct Answer
    A. A consultant received a higher quantity of products than ordered
    Explanation
    The correct answer suggests that the consultant received more products than they had initially ordered. This could be due to a picking error, where the person responsible for gathering the products for shipment accidentally included more than what was requested. This is indicated by the phrase "a higher quantity of products than ordered." The answer also mentions that there was an extra product that was not mentioned in the invoice, further supporting the idea that there was an error in the picking process.

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  • 9. 

    If consultant receive a product in a parcel that is not even on an order and  it is fully extra which option to be selected as below :

    • Picking error picked over (return)

    • Mispicking received wrong product( exchange)

    • Picking error - received extra product (return)

    Correct Answer
    A. Picking error picked over (return)
    Explanation
    If a consultant receives a product in a parcel that is not even on an order and it is fully extra, the option "Picking error picked over (return)" should be selected. This option suggests that there was an error in the picking process, where an extra product was picked and included in the parcel. The consultant should return the extra product as it was not part of the original order.

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  • 10. 

    Under how many options you can see subtypes:

    • 2

    • 6

    • 4

    • None above

    Correct Answer
    A. 6
    Explanation
    The question is asking how many options have subtypes. The options provided are 2, 6, 4, and None above. Out of these options, the number 6 is the only one that represents the correct answer. Therefore, the correct answer is 6.

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Quiz Review Timeline (Updated): Oct 9, 2023 +

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  • Current Version
  • Oct 09, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 23, 2012
    Quiz Created by
    KritikaBhatia
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