Clear Professional Voice Certification: Quiz!

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    1/32 Questions

  • What term is used to describe the underlying CLEAR PROFESSIONAL VOICE platform making it so readily available to distributed offices and virtual employees?

    • PBX
    • Cloud-based
    • Plug and Play
    • Wireless
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About This Quiz


Have you ever thought of becoming a professional singer? This quiz can help you. Clear professional voice certification offers music theory, ear training, rhythm and pitch, and voice studies, which entails breath, technique, and vocal care. With this quiz, you may have a shot at becoming a successful professional You can do more than have a clear voice. This test See morewill have you singing a tune of joy when you pass the quiz.

Clear Professional Voice Certification: Quiz! - Quiz
Questions and Answers
  • 2. 

    What are the challenges or limitations with a traditional PBX that make it unsuitable for a small business?

    • Requires onsite hardware this is expensive

    • Requires installataion and IT support to make changes

    • Does not work for home-base, remote and mobile employees

    Correct Answer(s)
    A. Requires onsite hardware this is expensive
    A. Requires installataion and IT support to make changes
    A. Does not work for home-base, remote and mobile employees
    Explanation
    A traditional PBX (Private Branch Exchange) system requires onsite hardware, which can be expensive for a small business. Additionally, it requires installation and IT support to make any changes, which can be time-consuming and costly. Moreover, a traditional PBX system does not work effectively for home-based, remote, and mobile employees, limiting its usability for businesses with such workforce arrangements.

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  • 3. 

    Which features below are unique to Ring Central?

    • Ring out (calling from another location and showing your company caller ID)

    • Call Flip (ability to transfer a call from desk phone to mobile phone to home phone)

    • Custom music on hold for each extension

    • Ring Me (click to call) button for web site

    • Call Controller that allows me to respond to calls in real-time from my computer

    Correct Answer(s)
    A. Ring out (calling from another location and showing your company caller ID)
    A. Call Flip (ability to transfer a call from desk phone to mobile phone to home phone)
    A. Custom music on hold for each extension
    A. Ring Me (click to call) button for web site
    A. Call Controller that allows me to respond to calls in real-time from my computer
    Explanation
    Ring Central offers several unique features that set it apart from other options. These include the ability to make calls from another location and display your company caller ID (Ring out), the ability to transfer calls from a desk phone to a mobile phone or home phone (Call Flip), the option to have custom music on hold for each extension, a click-to-call button for websites (Ring Me), and a Call Controller that allows users to respond to calls in real-time from their computer. These features provide added convenience, customization, and efficiency for Ring Central users.

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  • 4. 

    What on-site equipment is required for the CLEAR PROFESSIONAL VOICE service? 

    • Hard wired phone jack at each desk

    • IP Phones

    • Wiring to phone closet

    • Internet connection

    Correct Answer(s)
    A. IP Phones
    A. Internet connection
    Explanation
    The CLEAR PROFESSIONAL VOICE service requires IP Phones and an internet connection. IP Phones are necessary for making and receiving calls over the internet, while an internet connection is needed to establish the communication network.

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  • 5. 

    What devices can be used with CLEAR PROFESSIONAL VOICE?

    • Clear ATA adaptor with analog phones

    • CLEAR PROFESSIONAL VOICE approved IP phones

    • Ring Central ATA adapter with analog phones

    • Unlocked SIP compliant phones

    Correct Answer(s)
    A. CLEAR PROFESSIONAL VOICE approved IP phones
    A. Ring Central ATA adapter with analog phones
    A. Unlocked SIP compliant phones
    Explanation
    CLEAR PROFESSIONAL VOICE can be used with CLEAR PROFESSIONAL VOICE approved IP phones, Ring Central ATA adapter with analog phones, and Unlocked SIP compliant phones. These devices are all compatible with CLEAR PROFESSIONAL VOICE and can be used to access its features and services.

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  • 6. 

    Each CLEAR PROFESSIONAL VOICE account receives the following with every standard line purchase. Select all that apply.

    • Local or toll free main numbers

    • Main voice number

    • Separate main fax number

    • Vanity numbers

    • A DID (direct inward dial) number

    Correct Answer(s)
    A. Local or toll free main numbers
    A. Main voice number
    A. Separate main fax number
    A. A DID (direct inward dial) number
    Explanation
    This question is asking which options are included with every standard line purchase for a CLEAR PROFESSIONAL VOICE account. The correct answer is "Local or toll free main numbers, Main voice number, Separate main fax number, A DID (direct inward dial) number". These options are listed as features that come with every standard line purchase.

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  • 7. 

    Each user has the ability to configure their extension to behave the way they want it to when a call is received. What is this feature referred to as?

    Correct Answer(s)
    answering rules
    Explanation
    The feature referred to as "answering rules" allows users to customize the behavior of their extension when they receive a call. It gives them the ability to define specific actions or conditions that determine how the call should be handled, such as forwarding the call to another number, sending it to voicemail, or playing a specific message. This feature provides users with flexibility and control over how their calls are managed.

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  • 8. 

    If a customer wants to keep their existing standard fax machine what device is required and how does that affect the cost?

    • Clear ATA plus the price of the CLEAR PRO VOICE phone line

    • Ring Central ATA ($70) plus the price of an additional CLEAR PRO VOICE phone line to run the fax

    • Ring Central ATA ($70) but no additional line to run the fax (run over the main line purchased)

    Correct Answer
    A. Ring Central ATA ($70) plus the price of an additional CLEAR PRO VOICE phone line to run the fax
    Explanation
    If a customer wants to keep their existing standard fax machine, they would require a Ring Central ATA device, which costs $70. Additionally, they would need to purchase an additional CLEAR PRO VOICE phone line to run the fax. This means that the cost would include the price of the ATA device plus the price of the additional phone line.

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  • 9. 

    How are faxes received with the Internet fax feature included with CLEAR PROFESSIONAL VOICE? 

    • As an email attachment

    • As a PDF

    Correct Answer(s)
    A. As an email attachment
    A. As a PDF
    Explanation
    Faxes received with the Internet fax feature included with CLEAR PROFESSIONAL VOICE are delivered in two formats: as an email attachment and as a PDF. This means that users can choose to receive their faxes either directly as an attachment in their email or in the PDF format, giving them flexibility in accessing and viewing their faxed documents.

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  • 10. 

    What should customers do with their Credit Card (POS) machines?

    • They should use the Ethernet connection on their credit card machine

    • If the POS not have that feature they should contact their credit card processor and order a replacement with Ethernet capability.

    • CLEAR PROFESSIONAL VOICE is not compatible

    Correct Answer(s)
    A. They should use the Ethernet connection on their credit card machine
    A. If the POS not have that feature they should contact their credit card processor and order a replacement with Ethernet capability.
    Explanation
    Customers should use the Ethernet connection on their credit card machine. If the machine does not have this feature, they should contact their credit card processor and order a replacement with Ethernet capability. This is important because using the Ethernet connection ensures a secure and reliable connection for processing credit card transactions. If the machine does not have this capability, it may be outdated and may not meet the necessary security standards.

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  • 11. 

    Does CLEAR PROFESSIONAL VOICE work with alarm systems?

    Correct Answer(s)
    No
    Explanation
    The answer "No" indicates that CLEAR PROFESSIONAL VOICE does not work with alarm systems. This suggests that CLEAR PROFESSIONAL VOICE is not compatible or suitable for use in alarm systems.

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  • 12. 

    What options does the customer have for their alarm system? 

    • Use CLEAR PROFESSIONAL VOICE.

    • Use a cellular service.

    • Order a dedicated line from their phone company.

    Correct Answer(s)
    A. Use a cellular service.
    A. Order a dedicated line from their phone company.
    Explanation
    The customer has two options for their alarm system. They can either use a cellular service or order a dedicated line from their phone company.

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  • 13. 

    If a remote user does not need to make outbound calls and only needs inbound calls forwarded to their existing phones (mobile home or office) how much are they charged for this user?

    Correct Answer(s)
    Nothing
    zero
    $0
    0
    none
    Explanation
    These are virtual users that do not require a line - only require a free extension.

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  • 14. 

    You need one CLEAR modem per phone line.

    Correct Answer(s)
    False
    Explanation
    CLEAR PROFESSIONAL VOICE is not a 1:1 ratio. Depending on the bandwidth use you can have 5-6 lines per modem.

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  • 15. 

    If the customer wants a phone to sit on a desk, they must purchase a line to power that phone.

    Correct Answer(s)
    True
    Explanation
    In order for a phone to work on a desk, it needs to be connected to a power source. This can be achieved by purchasing a line, which will provide the necessary power to the phone. Therefore, it is true that if a customer wants a phone to sit on a desk, they must purchase a line to power that phone.

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  • 16. 

    What is the list price of a CLEAR PROFESSIONAL VOICE line?

    • $35

    • $40

    • $50

    Correct Answer
    A. $40
    Explanation
    The list price of a CLEAR PROFESSIONAL VOICE line is $40.

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  • 17. 

    What is the current promotional price of a CLEAR PROFESSIONAL VOICE “line”?

    • $25

    • $35

    • $40

    • $50

    Correct Answer
    A. $25
    Explanation
    The current promotional price of a CLEAR PROFESSIONAL VOICE "line" is $25.

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  • 18. 

    What questions would you ask to probe a small business about their needs in determining if CLEAR PROFESSIONAL VOICE was a viable solution?

    • Do you have any remote workers or distributed offices?

    • What happens today when somebody calls your business?

    • If a call (and thus a sale) is missed – how costly is it?

    Correct Answer(s)
    A. Do you have any remote workers or distributed offices?
    A. What happens today when somebody calls your business?
    A. If a call (and thus a sale) is missed – how costly is it?
    Explanation
    The suggested questions aim to probe the small business about their needs in determining if CLEAR PROFESSIONAL VOICE is a viable solution. By asking if they have any remote workers or distributed offices, it helps assess if the business requires a communication solution that can cater to their dispersed workforce. Inquiring about what currently happens when somebody calls the business provides insights into their existing communication system and identifies any pain points. Lastly, asking about the cost of a missed call and sale helps evaluate the potential financial impact of not having a clear professional voice solution.

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  • 19. 

    What is the 3 step network testing required prior to selling CLEAR PROFESSIONAL VOICE?

    • CINR + Cheetah score and voice quality test (actual phone calls from the location)

    • CINR/Cheetah test + mobile voip test + Sales Engineer approval

    • CINR/Cheetah score, mobile voip test and voice quality test

    Correct Answer
    A. CINR/Cheetah score, mobile voip test and voice quality test
    Explanation
    The correct answer is CINR/Cheetah score, mobile voip test and voice quality test. This answer includes all the necessary steps for network testing prior to selling CLEAR PROFESSIONAL VOICE. The CINR/Cheetah score is used to measure the signal quality, the mobile voip test ensures that voice calls can be made using internet-based services, and the voice quality test ensures that the calls have clear and professional audio.

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  • 20. 

    What network testing results are required to sell CLEAR PROFESSIONAL VOICE? 

    • CINR/Cheetah score 15 +

    • Jitter = less than 15

    • Packet loss - less than 1%

    • MOS score = 3.2

    • Voice quality calls with no dropped words or popping

    Correct Answer(s)
    A. CINR/Cheetah score 15 +
    A. Jitter = less than 15
    A. Packet loss - less than 1%
    A. Voice quality calls with no dropped words or popping
    Explanation
    MOS score must be minimum 3.6

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  • 21. 

    What CLEAR service plans can I sell with CLEAR PROFESSIONAL VOICE? 

    • Flex plan for back up and business continuity

    • CLEAR Professional fixed plans

    • Pick 2 consumer plan

    • CLEAR Professional mobile plans

    • Other consumer plans

    Correct Answer(s)
    A. Flex plan for back up and business continuity
    A. CLEAR Professional fixed plans
    A. CLEAR Professional mobile plans
    Explanation
    The CLEAR Professional Voice service can be sold with the Flex plan for back up and business continuity, CLEAR Professional fixed plans, and CLEAR Professional mobile plans. These plans are compatible with the CLEAR Professional Voice service and can be offered to customers as options for their communication needs. Other consumer plans may not be suitable or compatible with the CLEAR Professional Voice service.

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  • 22. 

    When placing an order using the Ring Central sales portal, whose name and contact email should go on the 1st screen?

    • The end customer's name and email

    • The sale's reps name and email

    • The system administrator

    Correct Answer
    A. The end customer's name and email
    Explanation
    When placing an order using the Ring Central sales portal, the name and contact email of the end customer should be entered on the 1st screen. This is because the sales portal is used for customers to place orders, so it is important to input the correct information of the person who will be using the product or service. The sales rep's name and email are not necessary at this stage, and the system administrator is not directly involved in the ordering process.

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  • 23. 

    Why is it important to accurately specify each user’s name for each line and phone being ordered?

    • To keep track of number porting

    • To preprogram the phones before they are shipped

    Correct Answer
    A. To preprogram the phones before they are shipped
    Explanation
    It is important to accurately specify each user's name for each line and phone being ordered in order to preprogram the phones before they are shipped. This ensures that the correct user's information and settings are programmed into the phone, making it ready to use right out of the box. By accurately specifying each user's name, the company can avoid any confusion or mix-ups in programming the phones and ensure a smooth and efficient shipping process.

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  • 24. 

    Choose three vital pieces of information needed to enter an order for CLEAR PROFESSIONAL VOICE through the Ring Central order entry portal?

    • CQ ticket number

    • CLEAR customer ID

    • Dealer code or sales rep name

    • Number of lines

    Correct Answer(s)
    A. CLEAR customer ID
    A. Dealer code or sales rep name
    A. Number of lines
    Explanation
    To enter an order for CLEAR PROFESSIONAL VOICE through the Ring Central order entry portal, three vital pieces of information are required. The first is the CLEAR customer ID, which is necessary to identify the customer and ensure accurate billing and account management. The second is the dealer code or sales rep name, which helps to track sales and commissions and assign the order to the appropriate representative. Lastly, the number of lines is needed to determine the quantity of services required for the order.

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  • 25. 

    What is the order flow for Clear order entry and the CLEAR PROFESSIONAL VOICE order entry?

    • Enter CQ ticket for Clear order and request paper billing. Use CQ ticket number in the Clear customer ID box and enter order through Ring Central portal.

    • Enter order through OE then use Clear customer ID number and enter order through Ring Central portal.

    • Enter CQ ticket for Clear order and request paper billing. Once CQ ticket has cleared, use Clear customer ID number and enter order through Ring Central portal.

    Correct Answer
    A. Enter CQ ticket for Clear order and request paper billing. Once CQ ticket has cleared, use Clear customer ID number and enter order through Ring Central portal.
    Explanation
    The correct order flow for Clear order entry and the CLEAR PROFESSIONAL VOICE order entry is to first enter a CQ ticket for Clear order and request paper billing. Once the CQ ticket has cleared, the Clear customer ID number should be used to enter the order through the Ring Central portal. This ensures that the necessary documentation and billing preferences are properly recorded before submitting the order.

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  • 26. 

    After completing the order – an activation email is sent to the customer’s email address on the main screen of the ordering portal.  Why is it important that the customer click on the activation link in this email? 

    • If not activated in 7 days the account will be cancelled

    • This link initiates the ordering of phone and the entire set up process

    • If not activated in 48 hours the account will be cancelled

    • Clicking this link is not necessary to complete the order.

    • This link initiates billing

    Correct Answer(s)
    A. This link initiates the ordering of phone and the entire set up process
    A. If not activated in 48 hours the account will be cancelled
    A. This link initiates billing
  • 27. 

    Once the phones have arrived at the customer’s office, what happens?

    • The customer receives a call from a Ring Central engineer to arrange a time for remote install

    • The customer can install themselves by following the instructions in the user guide

    • The customer must wait for the sales engineer or dealer to arrive and complete installation

    Correct Answer(s)
    A. The customer receives a call from a Ring Central engineer to arrange a time for remote install
    A. The customer can install themselves by following the instructions in the user guide
    Explanation
    After the phones have arrived at the customer's office, the customer has two options for installation. They can either receive a call from a Ring Central engineer who will arrange a time for remote installation, or they can choose to install the phones themselves by following the instructions provided in the user guide.

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  • 28. 

    Should the customer be expecting anyone to show up and physically install and configure their phones or the internet?

    Correct Answer(s)
    No
    Explanation
    This is all done over the phone unless the customer chooses to arrange for help from a 3rd party

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  • 29. 

    What should the customer do if they want someone to come on-site to install and configure the phones or their modem?

    • Arrange for a 3rd party to complete installation

    • Call their CLEAR sales rep or dealer

    • Call Ring Central for assistance

    Correct Answer
    A. Arrange for a 3rd party to complete installation
    Explanation
    The customer should arrange for a third party to complete the installation if they want someone to come on-site and install and configure the phones or their modem. This means that they need to find a separate company or individual who specializes in installation services and hire them to do the job. This option suggests that the customer cannot rely on the company they bought the phones or modem from to provide on-site installation and configuration services.

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  • 30. 

    What should the customer do when they go to use the service and they have questions or problems? 

    • Use the online help button in the upper right side of the user portal

    • Call Ring Central customer service

    • Contact CLEAR customer service

    Correct Answer(s)
    A. Use the online help button in the upper right side of the user portal
    A. Call Ring Central customer service
    A. Contact CLEAR customer service
    Explanation
    The customer should use the online help button in the upper right side of the user portal, call Ring Central customer service, or contact CLEAR customer service when they have questions or problems while using the service. These options will provide the necessary assistance and support to address any issues or concerns the customer may have.

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  • 31. 

    Who should the customer call to if the CLEAR modem signal is intermittent and thus impairs the voice quality?

    • Use the online help button in the upper right side of the user portal

    • Call Ring Central customer service

    • Contact CLEAR customer service

    Correct Answer
    A. Contact CLEAR customer service
    Explanation
    If the CLEAR modem signal is intermittent and impairs the voice quality, the customer should contact CLEAR customer service. This is because CLEAR is the internet service provider and they would be responsible for addressing any issues related to the modem signal and voice quality.

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  • 32. 

    What charges will the customer see on their first bill? 

    • Prorated monthly charge for month 1 – phone + internet charges

    • Full charge for month 2 – phone + internet charges.

    • Hardware charges – phone charges and modem purchase or lease fees

    • Taxes on the Ring Central service

    Correct Answer(s)
    A. Prorated monthly charge for month 1 – phone + internet charges
    A. Full charge for month 2 – phone + internet charges.
    A. Hardware charges – phone charges and modem purchase or lease fees
    A. Taxes on the Ring Central service
    Explanation
    The customer will see a prorated monthly charge for month 1, which includes phone and internet charges. They will also see a full charge for month 2, again including phone and internet charges. Additionally, the customer will see hardware charges, which include phone charges and fees for purchasing or leasing a modem. Lastly, the customer will see taxes on the Ring Central service.

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  • Current Version
  • Apr 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 12, 2010
    Quiz Created by
    Jetchepare

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