Com. Tech 4 Study Guide

All Business Class Internet packages include 24 X 7 Business Customer Support. This means that regardless of the time or day, customers who subscribe to any Business Class Internet package will have access to customer support for any issues or inquiries they may have. This ensures that businesses can receive assistance and resolve any internet-related problems promptly, minimizing downtime and maximizing productivity.

McAfee Personal Firewall Plus is an example of a security application because it is specifically designed to protect computer systems from unauthorized access and potential threats. It acts as a barrier between the computer and the internet, monitoring incoming and outgoing network traffic, and blocking any suspicious or malicious activities. This application helps to prevent unauthorized access to sensitive information, safeguarding the system from hackers, viruses, and other security risks.

Before connecting a power cord to the modem and power outlet, it is necessary to connect the coaxial cable to the modem. This is because the coaxial cable is responsible for transmitting the signal from the internet service provider to the modem. Without the coaxial cable connected, the modem will not be able to receive the signal and therefore will not be able to establish a connection with the internet.

The correct answer is on the work order. When installing the CHSI software, the customer's account number can be found on the work order. This document typically contains important information about the customer's account, including their account number. Therefore, it is the most likely place to find the account number during the installation process.

All of the above Business Class Internet packages include McAfee Virus Scan. This means that regardless of which package the customer chooses - Starter, Preferred, or Premium - they will have access to the McAfee Virus Scan service.

All of the above options (break room, conference room, waiting room) would be eligible for Business class TV services. This means that any business environment that has a break room, conference room, or waiting room can avail these services.

PowerBoost is the correct answer because it is the feature that allows users to get an extra burst of speed up to 12 Mbps when downloading large files like videos and games. This feature enhances the CHSI connection and provides a faster downloading experience for users.

Self Installation includes a one-time fee that covers a shipping kit to a customer to connect one computer with a modem. This means that the customer will receive a kit containing all the necessary equipment and instructions to set up the CHSI (Cable High-Speed Internet) connection themselves, without the need for professional assistance.

USB ports typically restrict connection speeds to about 6 Mbps. This is because USB ports are commonly used for connecting peripherals such as keyboards, mice, and printers, which do not require high data transfer rates. Ethernet ports, on the other hand, are designed for networking and can support much higher speeds, often ranging from 10 Mbps to 1000 Mbps or more. Therefore, the correct answer is USB.

Macintosh does not have a registry and does not require a backup because it uses a different file system compared to Windows. Macintosh uses the Hierarchical File System (HFS) or Apple File System (APFS) which does not have a central registry like Windows' Registry. Instead, Macintosh organizes and stores system settings and preferences in individual preference files. Additionally, Macintosh has built-in Time Machine backup software that automatically backs up files and data, eliminating the need for manual backups.

Business Class TV customers do not have access to the OnDemand service. OnDemand allows users to access a wide range of on-demand content such as movies, TV shows, and other video content. This service is not available to Business Class TV customers, possibly due to different subscription packages or limitations in the service provided to business customers.

It is advised not to attempt repairing a customer's computer if a device is not working. This is because attempting to repair the device without proper knowledge and expertise may cause further damage to the computer. It is best to leave the repair work to professionals who are trained in handling such issues to ensure the safety and functionality of the device.

The customer performs a cold boot of their computer. This means that the customer is responsible for restarting their computer by turning it off completely and then turning it back on. This is a basic troubleshooting step that can help resolve various software or hardware issues.

A static IP address does not change because it is manually assigned and installed on a device. This means that the IP address remains the same even if the device is restarted or disconnected from the network. In contrast, a dynamic IP address is automatically assigned by a DHCP server and can change over time.

The Business Class Internet Customer can perform all of the mentioned tasks using the Business Class Portal. They can activate their account, choose a domain name, and manage their email through the portal. This means that the customer has a comprehensive set of options and control over their internet services, making it a convenient and efficient platform for managing their business needs.

Technicians should not modify remote management settings because these settings are typically configured by system administrators or IT professionals to ensure secure and efficient remote access to a device or network. Modifying these settings without proper authorization or knowledge can lead to security vulnerabilities or disruptions in remote access capabilities. Therefore, it is important for technicians to follow proper protocols and seek guidance from the appropriate personnel when it comes to remote management settings.

Comcast.net email is available to all Business Class Internet customers.

The correct answer is true because leaving the remote management settings at default values is generally recommended. Default values are set by the manufacturer to provide a balance between security and convenience. Changing these settings without proper knowledge or need can potentially lead to security vulnerabilities or difficulties in managing the remote device. Therefore, it is advisable to leave the remote management settings at their default values unless there is a specific reason or requirement to modify them.

Digital TV technology allows Comcast to compete with satellite broadcast providers because it provides superior picture and sound quality, as well as more channels and interactive features. Unlike analog TV, digital TV uses binary code to transmit and display images and sound, resulting in a clearer and more reliable signal. This technology also allows for the transmission of multiple channels within the same bandwidth, giving Comcast the ability to offer a wide range of programming options to its customers and effectively compete with satellite providers.

The Starter Business Class Internet package includes a cable modem only.

Rhapsody Radio Plus is the correct answer because it allows customers to create commercial-free, customizable radio stations with a wide range of content, including over 2 million songs, music videos, and more. This feature provides users with a free platform to access and enjoy a vast collection of music and other related content.

The CHSI rule of three refers to the three steps that Comcast customer service representatives should follow when assisting customers. These steps include providing the customer with a Comcast.net email address and password, mentioning the benefits and features on www.comcast.net, and establishing Comcast.net as the browser homepage. Encouraging the customer to consider purchasing the triple play is not a part of this rule, as it is not mentioned as one of the steps to be followed.

The statement implies that all customers who have booked a Business Class ticket are entitled to receive a free domain name. Therefore, the correct answer is "True."

All customers, regardless of tier level, will receive Business Class Customer Support, which has a 4-hour MTTR. This means that the maximum time it takes for the support team to respond to and resolve a customer's issue is 4 hours. This ensures that all customers receive prompt and efficient support, regardless of their tier level.

An IP Gateway would be recommended for a Business Class Internet customer operating a web server and FTP server. An IP Gateway is a device that connects the customer's local network to the internet and provides routing functionality. It allows for the translation of IP addresses and enables communication between the customer's servers and the internet. This device would be suitable for managing the traffic and ensuring secure and efficient connectivity for the customer's web and FTP servers.

The statement is false because cable modems do not require the installation of any software. Cable modems are typically "plug and play" devices that automatically connect to the internet once they are connected to the appropriate cables and powered on. Therefore, there is no need to load any CD-ROM or install any software provided by Comcast or any other internet service provider.

Disney Connection is an exciting and safe online entertainment destination for kids that offers a wide range of content such as games, movies, classic cartoons, and music videos. It is a popular platform known for its high-quality and age-appropriate content, ensuring a fun and secure experience for children. Disney Connection is widely recognized for its brand and reputation in providing engaging and entertaining content for kids, making it the correct answer for this question.

MDU stands for Multiple Dwelling Units, which refers to buildings that contain multiple separate residential units. This can include apartment complexes and retirement homes. The statement is saying that these types of buildings are not eligible for Business Class TV services. Therefore, the correct answer is True.

Windows ME does not meet the minimum requirements for installing CHSI.

Dr. Peppers office would be eligible for Business Class TV services because it is an office setting that would likely require television services for entertainment or informational purposes. Moe's Restaurant and Springfield Cineplex 6 are both businesses in the entertainment industry, but they may have different needs for their television services. Capital City Electronics Store may sell electronics, but it is not clear if they would require TV services for their business operations.

When setting up network connections for a Windows operating system, one of the tasks that is not included is turning on file and print sharing. This task involves enabling the sharing of files and printers between different devices on the network. While it is an important aspect of network setup, it is not directly involved in the process of setting up network connections, which primarily involves configuring TCP/IP settings, creating new broadband connections, and configuring authentication settings.

If the cable modem's ethernet Port LED is not on, it most likely indicates that the cable connection is not secure. This means that the cable may not be properly plugged into the modem or there may be an issue with the cable itself. A secure cable connection is necessary for the modem to establish a connection and transmit data effectively.

The CHSI minimum requirement for memory is 256 MB. This means that for the CHSI system to function properly, it requires a minimum of 256 megabytes of memory.

Business Class TV customers have access to the TCM channel.

The Preferred and Premium Business Class Internet packages include PowerBoost. PowerBoost is a feature that provides a temporary increase in download and upload speeds for faster internet browsing and file downloads. This feature is beneficial for businesses that require high-speed internet for activities such as video conferencing, large file transfers, and online collaboration. The Starter Business Class Internet package does not include PowerBoost, while the Preferred and Premium packages offer this additional speed-boosting feature.

The correct answer is "dispatch." In the context of business class internet customers, the term "dispatch" refers to the process of sending out a technician or service personnel to provision the cable modem. This means that it is the responsibility of the dispatch team to ensure that the cable modem is set up and installed correctly for business customers.

An a la carte service refers to the option of selecting individual items or services from a menu or list, rather than purchasing a pre-set package or bundle. In this case, the correct answer is HDTV because it is a standalone item that can be selected and purchased separately, without the need to purchase any additional services or packages. The other options, Family Tier and a set-top box, suggest bundled services or additional equipment that are not considered a la carte.

After checking peripherals, the next step is to check for minimum requirements. This ensures that the system meets the necessary specifications and can function properly. This step is crucial as it ensures that all the necessary hardware and software requirements are met before proceeding with the installation process.

A PC Card is a credit-card sized wireless adapter that can be inserted into the side of a laptop or desktop computer. It provides wireless connectivity and allows the device to connect to Wi-Fi networks without the need for a physical connection. This type of adapter is commonly used in older laptops and desktops that do not have built-in Wi-Fi capabilities.

The number 3 is the correct answer because it is the only option that makes sense in the given context. The statement states that all Business Class internet customers are eligible for a "page website". Out of the given options, only the number 3 can be interpreted as a "page website". The other options (1, 5, and 7) do not make sense in relation to the statement. Therefore, the correct answer is 3.

A cable modem would be the recommended equipment for this scenario. A business class internet customer with a secure network that is locally managed and requires no servers would benefit from a cable modem. This device allows the customer to connect to the internet via a cable connection and provides high-speed internet access without the need for additional servers. It is a reliable and efficient solution for businesses that do not require complex network setups or server infrastructure.

Comcast is an internet service provider and does not offer domain registration services. Therefore, the statement that Comcast will register a customer's domain name is false.

Businesses that are considered public may have other cable service options instead of Business Class TV because public businesses are open to the general public and may have a larger customer base. This means that they may have more options available to them when it comes to choosing cable services, as they need to cater to a diverse range of customers. On the other hand, private businesses are not open to the general public and may have a more limited customer base, which could result in fewer cable service options.

The correct answer is Information & Entertainment because it includes the Comcast family Tier package.

After performing a system backup, the next step is to connect the modem to the computer. This is because the backup ensures that all data is securely saved, and connecting the modem allows for internet connectivity to be established. Once the modem is connected, it can be verified if the internet is working properly. Closing security applications may be necessary at some point, but it is not the immediate step after performing a system backup.

The correct answer is Standard because it is the only option that offers an optional ADS or Digital set top box. The other options do not mention anything about this feature.

The correct answer is "Standard." This option is similar to the lowest level cable package for residential customers because it offers a basic level of service without any additional features or premium channels. It provides a standard selection of channels and programming, making it comparable to the basic cable package.

The Premium business class internet package includes full access to Microsoft Sharepoint. This means that subscribers of the Premium package will have unrestricted and complete use of Microsoft Sharepoint, a web-based collaborative platform that allows for efficient document management, team collaboration, and information sharing within an organization. This feature is not available in the other internet packages mentioned.