Com. Tech 4 Study Guide
Com. Tech 4 Study Guide Sample Questions
Questions and Answers
- 1.
What is the feature that allows users our fast CHSI cconnection to get even faster,, with an extra burst of speed up to 12 Mbps when downloading large files like videos and games?
- A.
Powerload
- B.
BigBoost
- C.
PowerBoost
- D.
BigLoad
Correct Answer
C. PowerBoostExplanation
PowerBoost is the correct answer because it is the feature that allows users to get an extra burst of speed up to 12 Mbps when downloading large files like videos and games. This feature enhances the CHSI connection and provides a faster downloading experience for users.Rate this question:
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- 2.
What CHSI feature lets customers create commercial-freee, customizable radio stations, with access to over 2 million songs, music viddeos, and much more all for free?
- A.
Rhapsody Radio Plus
- B.
The Fan
- C.
ITunes
- D.
Launch
Correct Answer
A. Rhapsody Radio PlusExplanation
Rhapsody Radio Plus is the correct answer because it allows customers to create commercial-free, customizable radio stations with a wide range of content, including over 2 million songs, music videos, and more. This feature provides users with a free platform to access and enjoy a vast collection of music and other related content.Rate this question:
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- 3.
Which type of CHSI installation includes a one-time fee that covers a shipping kit to a customer to connect one computer with a modem?
- A.
Self Installation
- B.
Professional Installation
- C.
Good Luck
Correct Answer
A. Self InstallationExplanation
Self Installation includes a one-time fee that covers a shipping kit to a customer to connect one computer with a modem. This means that the customer will receive a kit containing all the necessary equipment and instructions to set up the CHSI (Cable High-Speed Internet) connection themselves, without the need for professional assistance.Rate this question:
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- 4.
What is an exciting , safe online entertainment destination for kids that includes games, movies, classic cartoons, and music videos?
- A.
Disney Connection
- B.
Nickkelodeon Net
- C.
Kids Warner
- D.
K-Space
Correct Answer
A. Disney ConnectionExplanation
Disney Connection is an exciting and safe online entertainment destination for kids that offers a wide range of content such as games, movies, classic cartoons, and music videos. It is a popular platform known for its high-quality and age-appropriate content, ensuring a fun and secure experience for children. Disney Connection is widely recognized for its brand and reputation in providing engaging and entertaining content for kids, making it the correct answer for this question.Rate this question:
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- 5.
According to the CHSI installation task list, what do you do immediately after checking pheripherals?
- A.
Check for minium requirements
- B.
Setup the network connections
- C.
Have the customer perform a cold boot
- D.
Perform drop cable
Correct Answer
A. Check for minium requirementsExplanation
After checking peripherals, the next step is to check for minimum requirements. This ensures that the system meets the necessary specifications and can function properly. This step is crucial as it ensures that all the necessary hardware and software requirements are met before proceeding with the installation process.Rate this question:
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- 6.
According to the CHSI installation task list, what do you do immediately after performing a system back up?
- A.
Install the Cable modem
- B.
Connect the modem to the computer
- C.
Verify internet connectivity
- D.
Close security aapplications
Correct Answer
B. Connect the modem to the computerExplanation
After performing a system backup, the next step is to connect the modem to the computer. This is because the backup ensures that all data is securely saved, and connecting the modem allows for internet connectivity to be established. Once the modem is connected, it can be verified if the internet is working properly. Closing security applications may be necessary at some point, but it is not the immediate step after performing a system backup.Rate this question:
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- 7.
Who preforms a cold boot of the customers computer?
- A.
Customer
- B.
Tech
- C.
Dispatch
Correct Answer
A. CustomerExplanation
The customer performs a cold boot of their computer. This means that the customer is responsible for restarting their computer by turning it off completely and then turning it back on. This is a basic troubleshooting step that can help resolve various software or hardware issues.Rate this question:
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- 8.
What is an example of a security application
- A.
Microsoft Access
- B.
McAfee Personal Firewall Plus
- C.
Windows Media Player
- D.
Remote Assistance
Correct Answer
B. McAfee Personal Firewall PlusExplanation
McAfee Personal Firewall Plus is an example of a security application because it is specifically designed to protect computer systems from unauthorized access and potential threats. It acts as a barrier between the computer and the internet, monitoring incoming and outgoing network traffic, and blocking any suspicious or malicious activities. This application helps to prevent unauthorized access to sensitive information, safeguarding the system from hackers, viruses, and other security risks.Rate this question:
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- 9.
If a device is not working, do not attempt to repair the customers computer.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is advised not to attempt repairing a customer's computer if a device is not working. This is because attempting to repair the device without proper knowledge and expertise may cause further damage to the computer. It is best to leave the repair work to professionals who are trained in handling such issues to ensure the safety and functionality of the device.Rate this question:
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- 10.
What Windows operating system does not meet the minimun requirements for installing CHSI?
- A.
Windows Vista
- B.
Windows XP
- C.
Windows 2000
- D.
Windows ME
Correct Answer
D. Windows MEExplanation
Windows ME does not meet the minimum requirements for installing CHSI.Rate this question:
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- 11.
The CHSI minimum requirement for memory is :
- A.
128 MB
- B.
256 MB
- C.
512 MB
- D.
1 GB
Correct Answer
B. 256 MBExplanation
The CHSI minimum requirement for memory is 256 MB. This means that for the CHSI system to function properly, it requires a minimum of 256 megabytes of memory.Rate this question:
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- 12.
What tyoe of port restricts connections speeds to about 6 Mbps?
- A.
USB
- B.
Ethernet
Correct Answer
A. USBExplanation
USB ports typically restrict connection speeds to about 6 Mbps. This is because USB ports are commonly used for connecting peripherals such as keyboards, mice, and printers, which do not require high data transfer rates. Ethernet ports, on the other hand, are designed for networking and can support much higher speeds, often ranging from 10 Mbps to 1000 Mbps or more. Therefore, the correct answer is USB.Rate this question:
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- 13.
What must you do befofre connecting a power cord to the modem and power outlet in order to prevent the modem from ranging?
- A.
Interpret modem light
- B.
Reset the modem
- C.
Connect the coaxial cable to the modem
- D.
Check for signal leakage
Correct Answer
C. Connect the coaxial cable to the modemExplanation
Before connecting a power cord to the modem and power outlet, it is necessary to connect the coaxial cable to the modem. This is because the coaxial cable is responsible for transmitting the signal from the internet service provider to the modem. Without the coaxial cable connected, the modem will not be able to receive the signal and therefore will not be able to establish a connection with the internet.Rate this question:
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- 14.
Which of the following systems does not hae a registry and does not require a back up?
- A.
Macintosh
- B.
Windows
Correct Answer
A. MacintoshExplanation
Macintosh does not have a registry and does not require a backup because it uses a different file system compared to Windows. Macintosh uses the Hierarchical File System (HFS) or Apple File System (APFS) which does not have a central registry like Windows' Registry. Instead, Macintosh organizes and stores system settings and preferences in individual preference files. Additionally, Macintosh has built-in Time Machine backup software that automatically backs up files and data, eliminating the need for manual backups.Rate this question:
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- 15.
You are installing the CHSI software and are prompted for the customers account number. Where can you find it?
- A.
On the back of the modem
- B.
On the customers computer
- C.
On the work order
- D.
On the CHSI software CD
Correct Answer
C. On the work orderExplanation
The correct answer is on the work order. When installing the CHSI software, the customer's account number can be found on the work order. This document typically contains important information about the customer's account, including their account number. Therefore, it is the most likely place to find the account number during the installation process.Rate this question:
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- 16.
Which of the following is not a part of the CHSI rule of three?
- A.
Provide customer with comcast.net email address and password.
- B.
Mention the benefits and features on www.comcast.net
- C.
Establish comcast.net as the browser homepage
- D.
Encourage customer to consider purchasing the triple play
Correct Answer
D. Encourage customer to consider purchasing the triple playExplanation
The CHSI rule of three refers to the three steps that Comcast customer service representatives should follow when assisting customers. These steps include providing the customer with a Comcast.net email address and password, mentioning the benefits and features on www.comcast.net, and establishing Comcast.net as the browser homepage. Encouraging the customer to consider purchasing the triple play is not a part of this rule, as it is not mentioned as one of the steps to be followed.Rate this question:
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- 17.
What wireless adapter is a credit-card sized wireless adapter that slides into the side of a laptop or desktop?
- A.
Homeplug
- B.
PCI card
- C.
PC Card
- D.
USB Network
Correct Answer
C. PC CardExplanation
A PC Card is a credit-card sized wireless adapter that can be inserted into the side of a laptop or desktop computer. It provides wireless connectivity and allows the device to connect to Wi-Fi networks without the need for a physical connection. This type of adapter is commonly used in older laptops and desktops that do not have built-in Wi-Fi capabilities.Rate this question:
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- 18.
Which task is not included when setting up network connections for a Windows operating system?
- A.
Turn on a file and print sharing
- B.
Create a new broadband connection
- C.
Configure TCP/IP settings
- D.
Configure authentication settings
Correct Answer
A. Turn on a file and print sharingExplanation
When setting up network connections for a Windows operating system, one of the tasks that is not included is turning on file and print sharing. This task involves enabling the sharing of files and printers between different devices on the network. While it is an important aspect of network setup, it is not directly involved in the process of setting up network connections, which primarily involves configuring TCP/IP settings, creating new broadband connections, and configuring authentication settings.Rate this question:
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- 19.
Which Business Class Internet package includes McAfee Virus Scan?
- A.
Starter
- B.
Preferred
- C.
Premium
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above Business Class Internet packages include McAfee Virus Scan. This means that regardless of which package the customer chooses - Starter, Preferred, or Premium - they will have access to the McAfee Virus Scan service.Rate this question:
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- 20.
Which Business Class Internet package includes PowerBoost?
- A.
Starter
- B.
Preferred
- C.
Premium
- D.
Preferred and Premium
Correct Answer
D. Preferred and PremiumExplanation
The Preferred and Premium Business Class Internet packages include PowerBoost. PowerBoost is a feature that provides a temporary increase in download and upload speeds for faster internet browsing and file downloads. This feature is beneficial for businesses that require high-speed internet for activities such as video conferencing, large file transfers, and online collaboration. The Starter Business Class Internet package does not include PowerBoost, while the Preferred and Premium packages offer this additional speed-boosting feature.Rate this question:
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- 21.
Which Business Class Internet package includes a cable modem only?
- A.
Starter
- B.
Preffered
- C.
Premuim
- D.
Systematic Advantage
Correct Answer
A. StarterExplanation
The Starter Business Class Internet package includes a cable modem only.Rate this question:
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- 22.
Is comcast.net email available to all Bussiness Class Internet customers?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Comcast.net email is available to all Business Class Internet customers.Rate this question:
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- 23.
Whcih type of IP address does not change because the IP address is installed on the device?
- A.
Static IP Address
- B.
Dynamic IP Address
Correct Answer
A. Static IP AddressExplanation
A static IP address does not change because it is manually assigned and installed on a device. This means that the IP address remains the same even if the device is restarted or disconnected from the network. In contrast, a dynamic IP address is automatically assigned by a DHCP server and can change over time.Rate this question:
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- 24.
If the cable modem's ethernet Port LED is not on , it most likely indicates that the
- A.
Cable connection is not secure
- B.
RF signal is poor
- C.
Modem is not provisioned
- D.
Modem is malfunctioning
Correct Answer
A. Cable connection is not secureExplanation
If the cable modem's ethernet Port LED is not on, it most likely indicates that the cable connection is not secure. This means that the cable may not be properly plugged into the modem or there may be an issue with the cable itself. A secure cable connection is necessary for the modem to establish a connection and transmit data effectively.Rate this question:
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- 25.
All Bussiness Class Internet packages include 24 X 7 Bussiness Customer Support
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
All Business Class Internet packages include 24 X 7 Business Customer Support. This means that regardless of the time or day, customers who subscribe to any Business Class Internet package will have access to customer support for any issues or inquiries they may have. This ensures that businesses can receive assistance and resolve any internet-related problems promptly, minimizing downtime and maximizing productivity.Rate this question:
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- 26.
All Bussiness Class customers are eligible for one free domian name
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement implies that all customers who have booked a Business Class ticket are entitled to receive a free domain name. Therefore, the correct answer is "True."Rate this question:
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- 27.
All Bussiness Class internet cusotmers are eligible for a page website
- A.
1
- B.
3
- C.
5
- D.
7
Correct Answer
B. 3Explanation
The number 3 is the correct answer because it is the only option that makes sense in the given context. The statement states that all Business Class internet customers are eligible for a "page website". Out of the given options, only the number 3 can be interpreted as a "page website". The other options (1, 5, and 7) do not make sense in relation to the statement. Therefore, the correct answer is 3.Rate this question:
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- 28.
Which Bussiness Class internet package includes full access to Microsoft Sharepoint
- A.
Preferred
- B.
Starter
- C.
Premium
- D.
Premium and Preferred
Correct Answer
C. PremiumExplanation
The Premium business class internet package includes full access to Microsoft Sharepoint. This means that subscribers of the Premium package will have unrestricted and complete use of Microsoft Sharepoint, a web-based collaborative platform that allows for efficient document management, team collaboration, and information sharing within an organization. This feature is not available in the other internet packages mentioned.Rate this question:
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- 29.
Comcast will register a customers domain name
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Comcast is an internet service provider and does not offer domain registration services. Therefore, the statement that Comcast will register a customer's domain name is false.Rate this question:
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- 30.
Who provisions the cable modem for bussiness class internet customers?
- A.
Sales
- B.
Dispatch
- C.
3rd party vendor
- D.
Technician
Correct Answer
B. DispatchExplanation
The correct answer is "dispatch." In the context of business class internet customers, the term "dispatch" refers to the process of sending out a technician or service personnel to provision the cable modem. This means that it is the responsibility of the dispatch team to ensure that the cable modem is set up and installed correctly for business customers.Rate this question:
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- 31.
A Bussniess Class Internet customer has a secure network, is locally managed and requires no servers. What type of equipment would you recommend?
- A.
Cable Modem
- B.
Router
- C.
IP Gateway
- D.
EMTA
Correct Answer
A. Cable ModemExplanation
A cable modem would be the recommended equipment for this scenario. A business class internet customer with a secure network that is locally managed and requires no servers would benefit from a cable modem. This device allows the customer to connect to the internet via a cable connection and provides high-speed internet access without the need for additional servers. It is a reliable and efficient solution for businesses that do not require complex network setups or server infrastructure.Rate this question:
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- 32.
A Bussniess Class Internet customer operates a weeb server and FTP server. What type of equipment would you recommend?
- A.
Cable Modem
- B.
Route
- C.
EMTA
- D.
IP Gateway
Correct Answer
D. IP GatewayExplanation
An IP Gateway would be recommended for a Business Class Internet customer operating a web server and FTP server. An IP Gateway is a device that connects the customer's local network to the internet and provides routing functionality. It allows for the translation of IP addresses and enables communication between the customer's servers and the internet. This device would be suitable for managing the traffic and ensuring secure and efficient connectivity for the customer's web and FTP servers.Rate this question:
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- 33.
After you install the cable modem, you must load the Business Class Internet CD-ROM to install the Comcast software
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because cable modems do not require the installation of any software. Cable modems are typically "plug and play" devices that automatically connect to the internet once they are connected to the appropriate cables and powered on. Therefore, there is no need to load any CD-ROM or install any software provided by Comcast or any other internet service provider.Rate this question:
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- 34.
What task can a Bussniess Class Internet Customer Perform using the Business class Portal?
- A.
Activate Account
- B.
Choose domain name
- C.
Manage e-mail
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The Business Class Internet Customer can perform all of the mentioned tasks using the Business Class Portal. They can activate their account, choose a domain name, and manage their email through the portal. This means that the customer has a comprehensive set of options and control over their internet services, making it a convenient and efficient platform for managing their business needs.Rate this question:
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- 35.
Remote Management- Leave at Default Values
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The correct answer is true because leaving the remote management settings at default values is generally recommended. Default values are set by the manufacturer to provide a balance between security and convenience. Changing these settings without proper knowledge or need can potentially lead to security vulnerabilities or difficulties in managing the remote device. Therefore, it is advisable to leave the remote management settings at their default values unless there is a specific reason or requirement to modify them.Rate this question:
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- 36.
Technicicans should not modify remote management settings
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Technicians should not modify remote management settings because these settings are typically configured by system administrators or IT professionals to ensure secure and efficient remote access to a device or network. Modifying these settings without proper authorization or knowledge can lead to security vulnerabilities or disruptions in remote access capabilities. Therefore, it is important for technicians to follow proper protocols and seek guidance from the appropriate personnel when it comes to remote management settings.Rate this question:
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- 37.
Which of the following businesses would be eligible for Business Class TV services?
- A.
Moe's Restaurant
- B.
Springfield Cineplex 6
- C.
Dr. Peppers office
- D.
Capital City Electronics Store
Correct Answer
C. Dr. Peppers officeExplanation
Dr. Peppers office would be eligible for Business Class TV services because it is an office setting that would likely require television services for entertainment or informational purposes. Moe's Restaurant and Springfield Cineplex 6 are both businesses in the entertainment industry, but they may have different needs for their television services. Capital City Electronics Store may sell electronics, but it is not clear if they would require TV services for their business operations.Rate this question:
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- 38.
MDU's, including apartment complexes and retirement homes, are not eligible for Business Class TV services
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
MDU stands for Multiple Dwelling Units, which refers to buildings that contain multiple separate residential units. This can include apartment complexes and retirement homes. The statement is saying that these types of buildings are not eligible for Business Class TV services. Therefore, the correct answer is True.Rate this question:
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- 39.
What type of business enviornment would be eligible for Business class tv services?
- A.
Break room
- B.
Confrence rooom
- C.
Waiting room
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above options (break room, conference room, waiting room) would be eligible for Business class TV services. This means that any business environment that has a break room, conference room, or waiting room can avail these services.Rate this question:
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- 40.
Which comcast digital cable services is not avaliable to Business Class TV customers ?
- A.
On Screen Programming Guide
- B.
OnDemand
- C.
HDTV
- D.
MusicChoice
Correct Answer
B. OnDemandExplanation
Business Class TV customers do not have access to the OnDemand service. OnDemand allows users to access a wide range of on-demand content such as movies, TV shows, and other video content. This service is not available to Business Class TV customers, possibly due to different subscription packages or limitations in the service provided to business customers.Rate this question:
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- 41.
Which of the following channels are available to Business Class TV customers?
- A.
TCM
- B.
HBO
- C.
Sundance
- D.
Encore
Correct Answer
A. TCMExplanation
Business Class TV customers have access to the TCM channel.Rate this question:
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- 42.
All customers, regardless of tier level, will receive Business Class Customer Support, which has a _______ hour MTTR
- A.
4
- B.
8
- C.
12
- D.
24
Correct Answer
A. 4Explanation
All customers, regardless of tier level, will receive Business Class Customer Support, which has a 4-hour MTTR. This means that the maximum time it takes for the support team to respond to and resolve a customer's issue is 4 hours. This ensures that all customers receive prompt and efficient support, regardless of their tier level.Rate this question:
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- 43.
Which Bussniess Class TV service is similar to the lowest level cable package for residental customers?
- A.
Basic
- B.
Standard
- C.
Information and Entertainment
- D.
Preferred
Correct Answer
B. StandardExplanation
The correct answer is "Standard." This option is similar to the lowest level cable package for residential customers because it offers a basic level of service without any additional features or premium channels. It provides a standard selection of channels and programming, making it comparable to the basic cable package.Rate this question:
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- 44.
Which Bussniess Class TV service offers an optional ADS or Digital set top box?
- A.
Basic
- B.
Standard
- C.
Information & Entertainment
- D.
Preferred
Correct Answer
B. StandardExplanation
The correct answer is Standard because it is the only option that offers an optional ADS or Digital set top box. The other options do not mention anything about this feature.Rate this question:
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- 45.
Which Bussniess Class TV service includes the Comcast family Tier package
- A.
Information & Entertainment
- B.
Basic
- C.
Standard
- D.
Preferred
Correct Answer
A. Information & EntertainmentExplanation
The correct answer is Information & Entertainment because it includes the Comcast family Tier package.Rate this question:
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- 46.
Which Business Class TV technology allows Comcast to compete with the satellite broadcast providers?
- A.
Analog
- B.
ADS
- C.
Digital
Correct Answer
C. DigitalExplanation
Digital TV technology allows Comcast to compete with satellite broadcast providers because it provides superior picture and sound quality, as well as more channels and interactive features. Unlike analog TV, digital TV uses binary code to transmit and display images and sound, resulting in a clearer and more reliable signal. This technology also allows for the transmission of multiple channels within the same bandwidth, giving Comcast the ability to offer a wide range of programming options to its customers and effectively compete with satellite providers.Rate this question:
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- 47.
Bussinesses that are considered ____________ may have other cable services options instead of Bussiness Class TV
- A.
Public
- B.
Private
Correct Answer
A. PublicExplanation
Businesses that are considered public may have other cable service options instead of Business Class TV because public businesses are open to the general public and may have a larger customer base. This means that they may have more options available to them when it comes to choosing cable services, as they need to cater to a diverse range of customers. On the other hand, private businesses are not open to the general public and may have a more limited customer base, which could result in fewer cable service options.Rate this question:
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- 48.
Which of the following is considered an aia carte service?
- A.
Family Tier
- B.
A set up box
- C.
HDTV
Correct Answer
C. HDTVExplanation
An a la carte service refers to the option of selecting individual items or services from a menu or list, rather than purchasing a pre-set package or bundle. In this case, the correct answer is HDTV because it is a standalone item that can be selected and purchased separately, without the need to purchase any additional services or packages. The other options, Family Tier and a set-top box, suggest bundled services or additional equipment that are not considered a la carte.Rate this question:
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Mar 17, 2023Quiz Edited by
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