CompTIA A+ 220-702 Essentials Practice Test....(Part 1)
I will try to do about 5 parts with 100-115 questions each.
- 1.
A client can no longer print from their computer to the default printer. The client successfully prints a test page directly from the printer. The printers queue shows the job ready to print. Which of the following is the BEST recommendation that the technician can make?
- A.
Restart the print spooler service.
- B.
Delete the print job and resubmit it.
- C.
Verify the correct paper is being used.
- D.
Reinstall the printers drivers.
Correct Answer
A. Restart the print spooler service.Explanation
The best recommendation that the technician can make is to restart the print spooler service. This is because the client is able to print a test page directly from the printer, indicating that the printer itself is functioning properly. However, the fact that the job is not being printed from the computer suggests that there may be an issue with the print spooler service, which manages print jobs on the computer. Restarting the service can help resolve any potential issues and allow the client to print again.Rate this question:
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- 2.
Which of the following will occur if %temp% is executed from the run command?
- A.
The operating systems temporary folder will be opened.
- B.
Applications located the %temp% folder will be executed.
- C.
Applications will be deleted in the %temp% folder.
- D.
The current users temporary folder will be opened.
Correct Answer
D. The current users temporary folder will be opened.Explanation
Executing %temp% from the run command will open the current user's temporary folder. The %temp% variable is a system variable that represents the path to the temporary folder for the currently logged-in user. Opening this folder allows users to access and manage temporary files that are created and used by various applications and processes on the operating system.Rate this question:
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- 3.
A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?
- A.
Replace all of the laptops memory.
- B.
Reseat the laptop memory.
- C.
Perform a Windows Update.
- D.
Replace the motherboard.
Correct Answer
B. Reseat the laptop memory.Explanation
The correct answer is to reseat the laptop memory. Reseating the memory means removing it from the slot and then reinserting it firmly back into the slot. This can help ensure that the memory module is properly connected and recognized by the BIOS. By reseating the memory, it may resolve any connectivity issues that are causing the BIOS to report the original memory size instead of the upgraded size. This step should be performed before considering other options such as replacing all of the laptop's memory or replacing the motherboard.Rate this question:
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- 4.
Which of the following contains the user profile directory for Microsoft Windows 2000 and XP?
- A.
Users
- B.
My Documents
- C.
Documents and Settings
- D.
Application Data
Correct Answer
C. Documents and SettingsExplanation
The user profile directory for Microsoft Windows 2000 and XP is located in the "Documents and Settings" folder. This folder contains individual user profiles, including user-specific settings, documents, and application data.Rate this question:
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- 5.
A technician needs to add an expansion card to a computer. The documentation with the card states it requires a PCI x4 slot. The computer has PCI x1 and PCI x16 slots available. Which if the following should the technician do?
- A.
The technician can install the card in a PCI x16 slot and get four times the performance.
- B.
The technician can install the card in a PCI x1 slot and get half the performance.
- C.
The technician can install the card in a PCI x16 slot with normal performance.
- D.
The technician can install the card is a PCI x1 slot and get normal performance.
Correct Answer
C. The technician can install the card in a PCI x16 slot with normal performance. -
- 6.
Which of the following is used to test all computer hardware before installing an operating system?
- A.
An operating system needs to be installed
- B.
POST card
- C.
Another computer
- D.
BIOS setting
Correct Answer
B. POST cardExplanation
A POST card is used to test all computer hardware before installing an operating system. POST stands for Power-On Self-Test, which is a diagnostic testing process that occurs during the computer's boot-up sequence. The POST card is a hardware device that plugs into the computer's motherboard and provides real-time diagnostic information about the hardware components. It helps to identify any errors or issues with the hardware before proceeding with the operating system installation. This ensures that the computer is in a stable and functional state before installing the operating system.Rate this question:
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- 7.
Which of the following should be installed to support Gigabit Ethernet within a home network?
- A.
10Base2
- B.
100Base2
- C.
100BaseT
- D.
1000BaseT
Correct Answer
D. 1000BaseTExplanation
To support Gigabit Ethernet within a home network, the appropriate installation would be 1000BaseT. This is because 1000BaseT is a standard for Gigabit Ethernet over twisted pair copper wiring, which is commonly used in home networks. The other options listed, 10Base2 and 100Base2, are both older standards for Ethernet that do not support Gigabit speeds. 100BaseT is a Fast Ethernet standard, which also does not support Gigabit speeds. Therefore, 1000BaseT is the correct choice for supporting Gigabit Ethernet within a home network.Rate this question:
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- 8.
A laptop LCD screen needs to be replaced. Which of the following tools would be BEST used to open the case?
- A.
Flathead screwdriver
- B.
Plastic shim
- C.
Metal shim
- D.
Pliers
Correct Answer
B. Plastic shimExplanation
A plastic shim would be the best tool to open the case of a laptop LCD screen because it is less likely to cause damage to the delicate components inside. Using a flathead screwdriver or metal shim could potentially scratch or puncture the screen or other internal parts. Pliers would not be suitable for this task as they are not designed for opening cases.Rate this question:
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- 9.
A technician is dispatched to a malware infected system. Upon arrival, the technician notices the malwares pop-up on the screen. Which of the following boot methods would the technician utilize?
- A.
Reboot in Safe Mode
- B.
Reboot in Recovery Console
- C.
Reboot in Last Known Good Configuration
- D.
Reboot in System Debug Mode
Correct Answer
A. Reboot in Safe ModeExplanation
The technician would utilize the "Reboot in Safe Mode" boot method in order to address the malware infection. Safe Mode is a diagnostic mode in which the operating system only loads essential drivers and services, allowing the technician to troubleshoot and remove the malware without interference from unnecessary processes or applications.Rate this question:
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- 10.
Which of the following devices can assist a technician in troubleshooting computers that will not start?
- A.
Anti-static pad
- B.
Loopback plug
- C.
ISA card
- D.
POST card
Correct Answer
D. POST cardExplanation
A POST card, or Power-On Self-Test card, is a device that can assist a technician in troubleshooting computers that will not start. It is a diagnostic tool that plugs into a motherboard and provides error codes or beep codes that can indicate the source of the problem. By analyzing these codes, the technician can identify hardware or software issues preventing the computer from starting up properly. This allows for a more efficient and targeted troubleshooting process, saving time and effort in identifying and resolving the problem.Rate this question:
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- 11.
Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC?
- A.
10.0.0.1
- B.
127.0.0.1
- C.
169.254.0.1
- D.
255.255.255.1
Correct Answer
B. 127.0.0.1Explanation
The correct address to use with the PING command when testing the functionality of a NIC is 127.0.0.1. This address is known as the loopback address and it refers to the local host or the computer itself. Pinging this address allows you to check if the network interface card (NIC) is functioning properly by sending a test packet to the local host and receiving a response.Rate this question:
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- 12.
A technician is renaming files on a PC from a command prompt and is currently in the root of drive C:. Which of the following commands should the technician use to move to a different directory?
- A.
CD
- B.
DR
- C.
MD
- D.
RD
Correct Answer
A. CDExplanation
The technician should use the "CD" command to move to a different directory. "CD" stands for "Change Directory" and allows the user to navigate to a different directory or folder within the file system.Rate this question:
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- 13.
A workstation no longer has network connectivity. Upon visual inspection, all connectors and settings seem to be properly configured. Which of the following tools should the technician use to troubleshoot this issue?
- A.
PSU tester
- B.
Loopback plug
- C.
Cable tester
- D.
Multimeter
Correct Answer
C. Cable testerExplanation
A cable tester should be used to troubleshoot the issue of a workstation no longer having network connectivity. This tool is specifically designed to test the integrity and connectivity of network cables. By using a cable tester, the technician can verify if the network cable is functioning properly or if there is a fault in the cable that is causing the connectivity issue. This will help identify if the problem lies with the cable itself, allowing the technician to take appropriate steps to resolve the issue.Rate this question:
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- 14.
A kiosk computer requires a CD-ROM to be in the drive in order for a program to function properly, but it keeps failing to boot when restarted. Which of the following will correct this?
- A.
Replacing the CD-ROM media with rewritable media
- B.
Changing the drive letter assignments in Disk Management
- C.
Editing the AUTOEXEC.BAT file
- D.
Properly configuring the BIOS settings
Correct Answer
D. Properly configuring the BIOS settingsExplanation
Properly configuring the BIOS settings can correct the issue of the kiosk computer failing to boot when restarted. The BIOS settings control the basic hardware operations of the computer, including the boot order. By configuring the BIOS settings to prioritize the CD-ROM drive as the first boot device, the computer will be able to boot from the CD-ROM and run the program properly.Rate this question:
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- 15.
Which of the following is the MOST important factor when using offline files on a networked computer?
- A.
Proximity of the computer to the server
- B.
Size of the computer hard drive
- C.
Availability of either a CD-ROM or DVD-ROM on the computer
- D.
File server operating system
Correct Answer
B. Size of the computer hard driveExplanation
The size of the computer hard drive is the most important factor when using offline files on a networked computer because offline files are stored locally on the computer's hard drive. The larger the hard drive, the more offline files can be stored, allowing for greater accessibility and productivity when the computer is not connected to the network.Rate this question:
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- 16.
In Windows Vista, a users documents can be stored on a drive other than the default C drive location by changing the:
- A.
Program files folder location in the folders properties.
- B.
Windows files folder location in the folders properties.
- C.
Documents folder location in the folders properties.
- D.
System files folder location in the folders properties.
Correct Answer
C. Documents folder location in the folders properties.Explanation
In Windows Vista, the location of a user's documents can be changed by modifying the documents folder location in the folders properties. This means that users can choose to store their documents on a drive other than the default C drive. By accessing the properties of the documents folder, users can specify a different location where their documents will be stored. This allows for flexibility in organizing and managing files, as users can choose a drive that has more storage space or is better suited for document storage.Rate this question:
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- 17.
A user has just updated application software on a PC and now finds the video display does not work with the new application. Which of the following should the technician do FIRST?
- A.
Check the application web site for known hardware compatibility issues.
- B.
Change the video resolution on the PC.
- C.
Replace the video card.
- D.
Go to the video card vendors website to get the latest drivers.
Correct Answer
A. Check the application web site for known hardware compatibility issues.Explanation
The technician should first check the application website for known hardware compatibility issues. This is because the user updated the application software and now the video display is not working with the new application. By checking the application website, the technician can determine if there are any known compatibility issues between the application and the hardware. This will help identify if the issue is due to compatibility and if any specific steps need to be taken to resolve it.Rate this question:
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- 18.
A user is attempting to connect a laptop to a TV using an HDMI connector. The user reports the video works properly but there is no sound. Which of the following could be the MOST likely cause?
- A.
The speakers are not compatible with the digital connection.
- B.
The HDMI audio service has not been selected.
- C.
The laptop needs an HDMI application installed.
- D.
The HDMI cable is too long.
Correct Answer
B. The HDMI audio service has not been selected.Explanation
The most likely cause for the user's issue is that the HDMI audio service has not been selected. This means that the laptop is not sending the audio signal through the HDMI connection to the TV. The video works properly because the video signal is being transmitted, but the audio is not being sent. By selecting the HDMI audio service, the user should be able to resolve the issue and get sound from the TV.Rate this question:
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- 19.
A technician installs a new 802.11n network adaptor for a desktop computer. The technician tries to connect to an access point, but sees no available access points in the Wireless Configuration Manager. Which of the following is the BEST explanation to why none of the access points are listed?
- A.
802.11n access points are not available.
- B.
The access points are out of range.
- C.
The access points cannot accept any more connections.
- D.
802.11n is not supported on the network.
Correct Answer
B. The access points are out of range.Explanation
The best explanation for why none of the access points are listed is that they are out of range. This means that the desktop computer with the new 802.11n network adaptor is not within the range of any available access points.Rate this question:
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- 20.
Which of the following multimeter modes would be used to MOST accurately test the functionality of the black and red wires on a Molex connector of an in use power supply?
- A.
Voltage
- B.
Continuity
- C.
Resistance
- D.
Calibrate
Correct Answer
A. VoltageExplanation
Voltage mode would be used to accurately test the functionality of the black and red wires on a Molex connector of an in-use power supply. Voltage mode measures the electrical potential difference between two points, which is crucial for determining if there is a proper flow of electricity through the wires. By measuring the voltage, one can assess if the wires are functioning correctly and delivering the expected power. Continuity mode checks for a complete path for the current to flow, while resistance mode measures the resistance in a circuit. Calibrate mode is used to adjust the accuracy of the multimeter itself.Rate this question:
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- 21.
Which of the following will happen when a user plugs a USB 1.1 device into a USB 2.0 port?
- A.
The device will operate at the higher USB 2.0 speed.
- B.
The device will not function.
- C.
The device will prompt for drivers so that it can run at the higher USB 2.0 speed.
- D.
The device will operate at the lower speed USB 1.1
Correct Answer
D. The device will operate at the lower speed USB 1.1Explanation
When a user plugs a USB 1.1 device into a USB 2.0 port, the device will operate at the lower speed USB 1.1. This is because USB 2.0 ports are backward compatible with USB 1.1 devices, but they will only operate at the speed of the slower device. In this case, the USB 2.0 port will recognize the USB 1.1 device and adjust its speed accordingly to ensure compatibility.Rate this question:
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- 22.
Which of the following utilities can a technician use to display NetBIOS over TCP/IP information?
- A.
NETSTAT
- B.
TRACERT
- C.
NBTSTAT
- D.
NSLOOKUP
Correct Answer
C. NBTSTATExplanation
A technician can use NBTSTAT utility to display NetBIOS over TCP/IP information. NBTSTAT is a command-line tool that shows the current NetBIOS over TCP/IP connections, including the local NetBIOS name table, the remote NetBIOS name table, and the NetBIOS session table. It provides information about NetBIOS names, IP addresses, and MAC addresses of connected devices, allowing technicians to troubleshoot and diagnose network connectivity issues related to NetBIOS.Rate this question:
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- 23.
Which of the following is the difference between a stop error (e.g. stop C0021xxx) and a Dr. Watson error?
- A.
A Dr. Watson error is usually related to a damaged graphics adaptor or memory chip.
- B.
A Dr. Watson error occurs before the Windows GUI appears.
- C.
A stop error is known as a blue screen and causes complete system failure.
- D.
A stop error writes the error to a memory dump file before restoring the system to a working state.
Correct Answer
C. A stop error is known as a blue screen and causes complete system failure.Explanation
A stop error, also known as a blue screen, refers to a situation where the operating system encounters a critical error and cannot recover, resulting in a complete system failure. This error is displayed as a blue screen with error codes and can force the system to restart. On the other hand, a Dr. Watson error occurs before the Windows GUI (Graphical User Interface) appears and is often related to issues with the graphics adaptor or memory chip. It does not cause a complete system failure like a stop error.Rate this question:
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- 24.
A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting?
- A.
Ensure that the OS is installed properly.
- B.
Ensure the computer has the proper cooling.
- C.
Ensure that the mouse and keyboard are properly connected.
- D.
Ensure RAM is correctly seated.
Correct Answer
D. Ensure RAM is correctly seated.Explanation
The best place to start troubleshooting in this scenario would be to ensure that the RAM is correctly seated. If the RAM is not properly seated in its slots, it can cause the computer to fail to power on and display any output. By checking and reseating the RAM, the technician can eliminate this potential issue and move on to other troubleshooting steps if necessary.Rate this question:
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- 25.
A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced FIRST?
- A.
The display harness
- B.
The LCD inverter
- C.
The LCD panel
- D.
The video adapter
Correct Answer
B. The LCD inverterExplanation
The LCD inverter should be replaced first. The LCD inverter is responsible for providing power to the backlight of the LCD panel, which controls the brightness of the screen. If the screen is very dim, it indicates a problem with the backlight, and replacing the LCD inverter is the logical first step in resolving the issue.Rate this question:
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- 26.
A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?
- A.
The Java applet is disabled in the web browser.
- B.
Deny all has not been configured in the firewall.
- C.
Wireless network drivers are corrupt.
- D.
Port forwarding settings are not correct.
Correct Answer
D. Port forwarding settings are not correct.Explanation
The most likely problem in this scenario is that the port forwarding settings are not correct. Port forwarding is a technique used to allow external devices to connect to specific ports on a network. If the technician is able to connect to the internet but cannot connect to a remote machine through Remote Desktop, it suggests that the necessary ports for Remote Desktop are not properly forwarded. This could be due to incorrect configuration or settings in the router or firewall.Rate this question:
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- 27.
Which of the following commands will connect to and map a shared drive from a remote computer?
- A.
TRACERT
- B.
NET USE
- C.
IPCONFIG
- D.
NSLOOKUP
Correct Answer
B. NET USEExplanation
The correct answer is NET USE. The NET USE command is used to connect to and map a shared drive from a remote computer. This command allows users to access files and folders on a network share by assigning a drive letter to the shared resource. The TRACERT command is used to trace the route that packets take to reach a destination, the IPCONFIG command is used to display the IP configuration of a network interface, and the NSLOOKUP command is used to query DNS servers for information about domain names.Rate this question:
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- 28.
A laptops LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further?
- A.
Replacement of the keyboard
- B.
Replacement of the rubber bumpers
- C.
Replacement of the LCD hinges
- D.
Replacement of the LCD panel
Correct Answer
B. Replacement of the rubber bumpersExplanation
Rubber bumpers are typically placed on the keyboard side of a laptop lid to provide a cushion between the keyboard and the LCD screen when the lid is closed. If the LCD screen is getting scratched by the keyboard, it suggests that the rubber bumpers have worn out or become damaged. Therefore, replacing the rubber bumpers would most likely prevent further damage to the LCD screen by providing a protective barrier between the keyboard and the screen.Rate this question:
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- 29.
A user installs a PostScript driver for a printer that supports only PCL. Which of the following is the MOST likely result?
- A.
The printer will process PostScript appropriately.
- B.
The printer will not print at all.
- C.
The printer will print garbage or unreadable characters.
- D.
The printer will print with a decreased resolution.
Correct Answer
C. The printer will print garbage or unreadable characters.Explanation
When a user installs a PostScript driver for a printer that only supports PCL (Printer Control Language), the printer will not be able to understand the PostScript commands sent by the driver. As a result, the printer will print garbage or unreadable characters instead of the expected output. This is because the printer lacks the necessary capabilities to interpret and process the PostScript language.Rate this question:
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- 30.
A laser printer has a blank streak along one edge of each page but is otherwise printing normally. Which of the following is the MOST likely reason for this?
- A.
The fuser is damaged.
- B.
The printer needs to be rebooted.
- C.
The paper is too thick.
- D.
The toner cartridge is low.
Correct Answer
A. The fuser is damaged.Explanation
The fuser is responsible for melting the toner onto the paper, and if it is damaged, it may not be able to properly fuse the toner onto the paper in that particular area, resulting in a blank streak. The other options, such as rebooting the printer, having thick paper, or a low toner cartridge, would not typically cause a specific blank streak along one edge of each page.Rate this question:
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- 31.
Which of the following is the default directory for User Profiles in Windows XP?
- A.
C:\Users\
- B.
C:\User Profiles\
- C.
C:\Documents and Settings\
- D.
C:\Users\Profiles\
Correct Answer
C. C:\Documents and Settings\Explanation
The correct answer is "C:\Documents and Settings\". This is the default directory for User Profiles in Windows XP. It is where user-specific data and settings are stored for each individual user on the computer.Rate this question:
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- 32.
A Sales Manager is a member of both the Sales group and the Managers group. The Sales Manager is attempting to update a file but is getting an Access Denied error. The file is secured through NTFS. The Sales group has the NTFS permissions: Read C Allow List Folder Contents C Allow Modify C Deny The Managers group has the NTFS permission: Full Control C Allow Why is the Manager receiving this error?
- A.
The Manager is not the creator of the file.
- B.
The Managers group does not explicitly have Write C Allow.
- C.
Deny permissions override Allow permissions.
- D.
The Sales group does not have Full Control C Allow.
Correct Answer
C. Deny permissions override Allow permissions.Explanation
The Manager is receiving this error because the Sales group, of which the Manager is a member, has the NTFS permission "Deny" for modifying the file. Even though the Managers group has the NTFS permission "Full Control Allow", the "Deny" permission takes precedence and overrides the "Allow" permission. Therefore, the Manager is denied access to update the file.Rate this question:
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- 33.
Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz?
- A.
1333MHz
- B.
1600MHz
- C.
2933MHz
- D.
3200MHz
Correct Answer
A. 1333MHzExplanation
The speed at which a 1600MHz FSB processor will operate is determined by the FSB of the motherboard. In this case, the FSB of the motherboard is 1333MHz, so the processor will operate at the same speed as the motherboard, which is 1333MHz.Rate this question:
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- 34.
A customers system is infected with hundreds of viruses, including spyware and malware. The customer has critical data on the system that needs to be recovered within 30 minutes. Which of the following is the BEST course of action the technician should take?
- A.
Add a drive to the system and copy the systems contents of the hard drive to second hard drive
- B.
Reformat the hard drive and recover the data from a recent backup.
- C.
Remove the hard drive and copy the critical data to another system using an external dock.
- D.
Update the anti-virus program and virus definitions and run a complete virus scan and automated virus removal.
Correct Answer
C. Remove the hard drive and copy the critical data to another system using an external dock.Explanation
The customer's system is infected with multiple viruses, including spyware and malware. In such a situation, it is important to prioritize the recovery of critical data. By removing the hard drive and copying the critical data to another system using an external dock, the technician can ensure that the data is safely transferred without the risk of further infecting the system. This method allows for a quick and efficient recovery of the important data within the given time frame.Rate this question:
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- 35.
A technician is unable to associate a wireless laptop to an IEEE 802.11a wireless access point. The wireless laptop is configured to connect to the SSID, and the wireless client scans all 11 wireless channels, however, the network still cannot be found. Which of the following is the MOST likely the cause of this problem?
- A.
SSID is not broadcasting on the wireless access point.
- B.
Incorrect WEP or WPA key has been configured on the wireless client.
- C.
The wireless client is using the wrong wireless adapter.
- D.
The firewall software on the wireless client is preventing the connection
Correct Answer
C. The wireless client is using the wrong wireless adapter.Explanation
The most likely cause of the problem is that the wireless client is using the wrong wireless adapter. This means that the adapter being used is not compatible with the IEEE 802.11a standard, which is the standard used by the wireless access point. As a result, the laptop is unable to connect to the network despite being configured correctly.Rate this question:
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- 36.
Which of the following will MOST likely happen if a laser printer displays 15% fuser remaining?
- A.
The printer will print according to specification.
- B.
The printer will stop printing immediately.
- C.
The printer will take longer to print.
- D.
The printer will print blank sheets of paper.
Correct Answer
A. The printer will print according to specification.Explanation
If a laser printer displays 15% fuser remaining, it means that the fuser, which is responsible for bonding the toner to the paper, is nearing the end of its lifespan. However, it still has enough remaining to continue printing without any issues. Therefore, the printer will print according to specification, meaning it will continue to print normally until the fuser needs to be replaced.Rate this question:
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- 37.
For added security, a network administrator has decided to lock down the wireless network. Which of the following are ways to accomplish this? (Select TWO)
- A.
.Disable all 802.11 traffic
- B.
Disable the SSID from broadcasting
- C.
Disable WPA
- D.
Enable Bluetooth only communication
- E.
Change the default admin password
- F.
Disable WEP
Correct Answer(s)
B. Disable the SSID from broadcasting
E. Change the default admin passwordExplanation
Disabling the SSID from broadcasting prevents the wireless network from being visible to unauthorized users, making it more difficult for them to discover and connect to the network. Changing the default admin password adds an extra layer of security by preventing unauthorized access to the network settings and configuration.Rate this question:
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- 38.
Company policy does not allow users to use dial-up connections. A new shipment of laptops contains built-in modems. Which of the following is the BEST way for the technician to setup the laptop to prevent the use of the modem?
- A.
Use Device Manager to disable the modem
- B.
Delete the modem under Phone and Modems in the Control Panel
- C.
Remove the dial-up networking option in Network Connections
- D.
Change the local area code to 555 in Modem properties
Correct Answer
A. Use Device Manager to disable the modemExplanation
The best way for the technician to prevent the use of the modem is to use Device Manager to disable it. This will effectively deactivate the modem and prevent any connection through dial-up.Rate this question:
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- 39.
Which of the following is accomplished by running the disk defragmenter on a hard drive?
- A.
Drive is checked for errors
- B.
Ensures that file sectors are contiguous
- C.
Additional memory is released for use
- D.
Master boot record is updated
Correct Answer
B. Ensures that file sectors are contiguousExplanation
Running the disk defragmenter on a hard drive ensures that file sectors are contiguous. When files are stored on a hard drive, they can become fragmented, meaning that different parts of the file are stored in different locations on the disk. This can slow down the system's performance as the computer has to search for all the fragments of a file when it needs to access it. Disk defragmentation rearranges the fragmented files and puts them back together in contiguous sectors, improving the efficiency and speed of accessing files on the hard drive.Rate this question:
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- 40.
A technician needs to install a new internal flash memory card reader into an available floppy drive bay. Prior to installation, which of the following connectors needs to be available?
- A.
USB header
- B.
FDD connector
- C.
SATA header
- D.
EIDE connector
Correct Answer
A. USB headerExplanation
The technician needs to have a USB header available before installing the new internal flash memory card reader into the floppy drive bay. This is because the flash memory card reader will require a USB connection in order to function properly. The USB header will provide the necessary connection for the device to communicate with the computer.Rate this question:
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- 41.
Which of the following is the default location for temp files in Windows 7?
- A.
C:\Windows\Temp
- B.
C:\Windows\System Files\Temp Files\
- C.
C:\System Files\Temp
- D.
C:\System\Temp Files\
Correct Answer
A. C:\Windows\TempExplanation
The default location for temp files in Windows 7 is C:\Windows\Temp.Rate this question:
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- 42.
A technician is installing an IDE hard drive in a SATA hard drive workstation. When the computer is booted up the IDE hard drive does not show up in the operating system. Which of the following is the MOST likely cause?
- A.
The memory modules are incorrect.
- B.
The hard drive is not formatted correctly.
- C.
The primary controller BIOS setting is incorrect.
- D.
The drivers are not installed for the hard drive.
Correct Answer
C. The primary controller BIOS setting is incorrect.Explanation
The most likely cause for the IDE hard drive not showing up in the operating system is that the primary controller BIOS setting is incorrect. The BIOS controls the basic functions of the computer and if the setting for the primary controller is not configured properly, it can prevent the operating system from recognizing the IDE hard drive. This can be resolved by accessing the BIOS settings and ensuring that the primary controller is set correctly.Rate this question:
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- 43.
A customer states that their Internet connection is extremely slow. The technician suspects a failing NIC. Which of the following command line tools would verify this?
- A.
Ipconfig /all
- B.
Ping -t
- C.
Ping -a
- D.
Netsh winsock reset
Correct Answer
B. Ping -tExplanation
The correct answer is "ping -t". The technician suspects a failing NIC, which could result in slow internet connection. By using the "ping -t" command, the technician can continuously send ICMP echo requests to a specified IP address and check for any dropped packets or high latency. If the NIC is failing, it may cause delays or packet loss, indicating a problem with the internet connection. The other options, such as "ipconfig /all" and "ping -a", provide information about network configurations and resolve IP addresses respectively, but they do not specifically test the performance of the NIC. "netsh winsock reset" is used to reset the Windows Socket API configuration and would not directly verify the failing NIC.Rate this question:
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- 44.
A user states that when a USB drive is plugged into their computer, the drive is not recognized. The drive has been used on other computers without any issues. Which of the following is the MOST likely cause?
- A.
The operating system needs to be reinstalled.
- B.
A USB BIOS setting is not configured correctly.
- C.
The CMOS battery is dead in the computer.
- D.
The USB drive needs to be formatted correctly.
Correct Answer
B. A USB BIOS setting is not configured correctly.Explanation
The most likely cause for the USB drive not being recognized on the user's computer is that the USB BIOS setting is not configured correctly. The BIOS (Basic Input/Output System) is responsible for managing hardware settings, and if the USB setting is not configured properly, the computer may not be able to detect and recognize the USB drive. This can happen if the USB setting is disabled or set to a different mode in the BIOS. Reinstalling the operating system, a dead CMOS battery, or incorrect formatting of the USB drive are less likely to be the cause of the issue.Rate this question:
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- 45.
A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?
- A.
Install heat sinks on the RAM modules.
- B.
Install additional CPU fans.
- C.
Replace the RAM slots.
- D.
Install a heatsink on the chipset driver.
Correct Answer
A. Install heat sinks on the RAM modules.Explanation
Installing heat sinks on the RAM modules is the best practice in this situation because heat sinks help to dissipate the heat generated by the RAM modules, preventing them from overheating. This can improve the overall performance and stability of the system. Installing additional CPU fans may help with overall system cooling, but it may not specifically address the overheating issue of the RAM modules. Replacing the RAM slots is not necessary unless they are physically damaged. Installing a heat sink on the chipset driver is not relevant to the overheating issue of the RAM modules.Rate this question:
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- 46.
Which of the following could cause an NTLDR error on reboot?
- A.
Processor is failing
- B.
Services failed to start on bootup
- C.
RAM is faulty
- D.
Boot.ini file is corrupt
Correct Answer
D. Boot.ini file is corruptExplanation
A corrupt Boot.ini file can cause an NTLDR error on reboot. The Boot.ini file is a crucial system file that contains information about the operating system and its startup options. If this file becomes corrupted or missing, the system may fail to locate the NTLDR (NT Loader) file, which is responsible for loading the operating system. As a result, the system will display an error message indicating the NTLDR error.Rate this question:
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- 47.
A technician replaced a suspected failed SATA drive with a new drive and data cable, then discovers that the new drive is not recognized in the system BIOS. Which of the following is the MOST likely problem?
- A.
The SATA port is faulty.
- B.
The jumper on the drive is not set.
- C.
The drive has not been formatted.
- D.
The BIOS does not support SATA.
Correct Answer
A. The SATA port is faulty.Explanation
The most likely problem is that the SATA port is faulty. This means that the port on the motherboard where the data cable connects to is not functioning properly, causing the new drive to not be recognized in the system BIOS. The other options are less likely to be the problem in this scenario. The jumper on the drive is not set would only be relevant if the drive was an older IDE drive, not a SATA drive. The drive not being formatted would not prevent it from being recognized in the BIOS. The BIOS not supporting SATA is also unlikely, as most modern motherboards have SATA support.Rate this question:
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- 48.
A laser printer keeps displaying, Paper Jam C Front Door. It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?
- A.
The printer fuser assembly needs to be replaced.
- B.
The pickup rollers no longer have pickup grip.
- C.
Something is stuck inside of the pickup assembly.
- D.
The printer needs to have the toner cartridge replaced.
Correct Answer
C. Something is stuck inside of the pickup assembly.Explanation
The most likely reason why the printer is displaying "Paper Jam C Front Door" is that something is stuck inside the pickup assembly. This could be causing the printer to have difficulty picking up the paper properly, resulting in paper jams. Replacing the fuser assembly, pickup rollers, or toner cartridge would not directly address this issue.Rate this question:
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- 49.
A technician needs to change the process priority of a background program. Which of the following tools is BEST for performing this function?
- A.
MSCONFIG
- B.
Computer Management
- C.
Task Scheduler
- D.
Task Manager
Correct Answer
D. Task ManagerExplanation
Task Manager is the best tool for changing the process priority of a background program. Task Manager allows the technician to view and manage all running processes on the computer, including background programs. It provides options to change the priority of a process, allowing the technician to allocate more system resources to the background program if needed. MSCONFIG is used for managing startup programs, Computer Management is used for managing system settings and resources, and Task Scheduler is used for scheduling tasks to run at specific times.Rate this question:
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- 50.
Which of the following is the MOST effective method of retrieving a screw which has fallen into a computer case?
- A.
Use a computer vacuum to retrieve the screw.
- B.
Use an extension magnet to access the screw.
- C.
Tap the case bezel repeatedly to loosen the screw.
- D.
Abandon screw retrieval and use a spare screw.
Correct Answer
B. Use an extension magnet to access the screw.Explanation
Using an extension magnet to access the screw is the most effective method of retrieving a screw that has fallen into a computer case. This method allows for precise and controlled retrieval of the screw without causing any damage to the internal components of the computer. The magnet can attract and securely hold the screw, making it easier to retrieve from hard-to-reach areas inside the case.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
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Oct 17, 2011Quiz Created by
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