1.
Which of the following are SCSI types that allow for 16 devices, including the
adapter, to be connected on a single shared cable?
Correct Answer(s)
A. Ultra Wide SCSI
D. Fast Wide SCSI
Explanation
Wide SCSI buses support 16 devices, rather than the 8 devices
specified in regular SCSI.
Incorrect Answers:
B: Fast SCSI supports a maximum of eight devices.
C: Ultra SCSI is capable of supporting a maximum of eight devices.
E: Ultra 2 SCSI can only support 8 devices
2.
Identify the form factor of the following motherboard
Correct Answer
D. ATX
Explanation
The correct answer is ATX. ATX is a form factor for motherboards that was introduced by Intel in 1995. It is the most common form factor used in desktop computers. ATX motherboards typically have a size of 305mm x 244mm and have a standardized layout for the placement of components and expansion slots. They are designed to fit into ATX cases and are compatible with ATX power supplies. ATX form factor allows for better airflow and cooling, as well as easier installation and maintenance of components.
3.
A female DB-15 socket with three rows of five sockets is used for ______.
Correct Answer
C. A VGA/SVGA video adapter
Explanation
If there are three rows of five, it's probably a VGA/SVGA video
adapter.
Incorrect Answers
A: An EGA/CGA video port uses a female DB-9 connector.
B, D: If it's one row of eight and one row of seven, it might be a network transceiver port
or, more commonly, a joystick port.t
4.
A female DB-25 connector is commonly used for which of the following
applications?
Correct Answer
C. A parallel port
Explanation
The DB-25 connector is most commonly used on a parallel port.
Incorrect answers:
A: A parallel cable makes use of a Centronics 36 connector
B: A SCSI connector makes use of a Centronics 50 connector.
D: An EGA/CGA video port makes use of a DB-9 connector.
E: A VGA/SVGA video adapter makes use of a DB-15 connector
5.
When installing a new CPU, what is applied directly to the CPU?
Correct Answer
B. Thermal compound
Explanation
Thermal grease(also called thermal compound, heat paste, thermal
paste, or heat sink compound) is a substance that increases thermal conductivity
between the surfaces of two or more objects. In electronics, it is often used to aid a
component's thermal dissipation via a heat sink
6.
Which of the following troubleshooting steps usually takes place after you have
talked to the user experiencing the problem?
Correct Answer
A. Gathering information on the issue
Explanation
Gathering information on the issue is usually the second step in
troubleshooting of an issue. This step involves ascertaining whether hardware or
software being added caused the issue, whether the issue can be reproduced,
whether the user performed an action that resulted in the issue, and so forth.
Incorrect Answers
B: The first step in troubleshooting an issue is to talk to the user experiencing the
problem. Contact with a user means that you need to have some degree of customer
relations skills to carry out successful diagnosis of an issue. Here, you need the user to
show you what the current problem is.
C, D: Isolate possible causes of the issue and eliminate possibilities usually follow after
you have gathered information on the problem. This is where your knowledge on the
different system and configuration areas is important, as well as knowing the various
tools used to troubleshoot and debug issues pertaining to these areas.
E: Once a problem being discussed with a user seems to surpass a few crucial
components, you should document your findings and solutions. This would enable you to
quickly reference your solution when the issue next appears
7.
Which of the following is the FIRST thing you should check when a new IDE hard
drive is not recognized?
Correct Answer
C. The jumper settings
Explanation
Jumper settings are the first thing to check when a new drive isn't
being recognized. Make sure you've opened up access to the new drive by changing
the first drive's jumper switches.
Incorrect Answers:
A: The BIOS settings check is not the first place to check in the event of a new drive not
being recognized.
B: When experiencing this Bill of problem, checking the cabling is normally the second
area to check after checking the jumper settings.
D: This is a new drive that is check so it will not make sense to check the drive first, but
rather check the jumper settings first.
8.
Which of the following should be included when performing preventive
maintenance of hardware? (Select TWO.)
Correct Answer(s)
A. Checking environmental conditions
D. Checking for visual defects
Explanation
Hardware comp ability should have been ensured before buying the
components in the first place, and there is no need to replace cables unless there is a
visual defect on them.
9.
When cleaning a monitor it is recommended that you apply cleaning solution to
______.
Correct Answer
B. A lint-free cloth
Explanation
When cleaning a monitor, it is recommended to use a lint-free cloth because it helps to prevent any scratches or damage to the screen. Lint-free cloths are specifically designed to be gentle on delicate surfaces, such as display screens, and they do not leave behind any fibers or lint that could interfere with the clarity of the monitor. Using a soft brush or a damp sponge may not be as effective or safe, as they can potentially cause scratches or leave moisture on the screen.
10.
Which of the following memory module form factors are commonly used for
laptops?
Correct Answer
B. Small Outline DIMMs (SODIMMs)
Explanation
Laptop memory comes in smaller form factors known as Small
Outline DIMMs (SODIMMs).
Incorrect answers:
A, C: These are memory chips used on normal PCs depending on if there are chips on
one side of the circuit board or on both sides, respectively.
D: This is a type of memory module that uses Rambus memory and is not used in laptop
computers.
11.
Below are different types of PC Card slots. Select one which you think would be
able to accommodate all the other physical PC Card types.
Correct Answer
C. Type III
Explanation
Type I - Cards designed to the original specification (version 1.x) are type I and feature a
16-bit interface. They are 3.3 millimeters thick. Type-I PC Card devices are typically
used for memory devices such as RAM, flash memory, OTP, and SRAM cards.
Type II - Type-II PC Card devices feature a 16- or 32-bit interface. They are 5.0
millimeters thick. Type-II cards introduced I/O support, allowing devices to attach an
array of peripherals or to provide connectors/slots to interfaces for which the PC/laptop
had no built-in support. For example, many modem, network and TV cards use this form
factor. Due to their thinness, most type II interface cards feature miniature interface
connectors on the card which are used together with a dongle; a short cable that adapts
from the card's miniature connector to an external full-size connector.
Type III - Type-III PC Card devices are 16- or 32-bit. These cards are 10.5 millimeters
thick, allowing them to accommodate devices with components that would not fit type I
or type II height. Examples are hard disk drive cards, and interface cards with full-size
connectors that do not require dongles (as is commonly required with type II interface
cards).
12.
The correct connection method for an internal laptop hard disk drive would be
which of the following?
Correct Answer
B. PATA
Explanation
Even though SATA drives are coming more and more, PATA is still
the most used hard disk drive type for laptops.
13.
What is a main difference between the processor on a laptop and on a desktop?
Correct Answer
A. Power consumption and heat production
Explanation
The main difference is power consumption to save the batteries and
heat production because of the limited space for cooling inside a laptop (and of
course power consumption of larger fans)
14.
Which of the following laptop or notebook pointing devices looks like an
opto-mechanical mouse turned upside down?
Correct Answer
B. Trackball
Explanation
A trackball is basically an opto-mechanical mouse turned upside
down. Instead of moving the mouse on a table, you move the track ball. The device
otherwise remains stationary
15.
Where would you enable Hibernation on a Windows XP laptop?
Correct Answer
A. In Screen Savers
Explanation
Go to screen properties, Screen saver tab. Click on the power button
and go to the Hibernation tab on the Power options dialog box that is displayed.
16.
Which of the following types of batteries has the shortest battery life?
Correct Answer
B. Nickel cadmium (NiCD)
Explanation
Nickel cadmium (NiCD) batteries have the shortest battery life among the given options. This is because NiCD batteries have a higher self-discharge rate compared to other battery types. Self-discharge refers to the loss of battery capacity over time when not in use. NiCD batteries can lose up to 20% of their charge within the first 24 hours and continue to lose charge at a faster rate than other battery types. This shorter battery life makes NiCD batteries less suitable for long-term use and more suitable for applications where frequent recharging is possible.
17.
You attach a printer to a four port unpowered USB hub that is connected to a notebook. However, you cannot print to the printer. What is the cause of this
problem?
Correct Answer
D. The portable printer requires more power than is available through the USB hub
Explanation
Some USB devices needs more power than an unpowered USB hub
can provide by drawing power from the host PC and especially not if the host is a portable with a reduced power output to the USB ports.
18.
A customer reports that his laptop can no longer print to the printer, after relocating a Wireless IrDA (Infrared data association) printer. Explain by choosing from the following what the MOST likely cause of this problem would be.
Correct Answer
A. The printer is more than one meter (3 feet) from the laptop
Explanation
The most likely cause of the problem is that the printer is more than one meter (3 feet) away from the laptop. This is because IrDA technology typically has a limited range, and if the printer is too far away, the laptop may not be able to establish a connection and print.
19.
You have a notebook with a single Type II connection. You purchase a
multi-function PCMCIA card that is approximately a centimeter thick and uses a Type II connection or greater However, the PCMCIA card does not fit into Type II slot on the notebook. Why?
Correct Answer
C. The card requires either a dual Type II or a single Type III slot
Explanation
Type I - Cards designed to the original specification (version 1.x) are type I and feature a
16-bit interface. They are 3.3 millimeters thick. Type-I PC Card devices are typically
used for memory devices such as RAM, flash memory, OTP, and SRAM cards. Type II - Type-II PC Card devices feature a 16- or 32-bit interface. They are 5.0
millimeters thick. Type-II cards introduced I/O support, allowing devices to attach an
array of peripherals or to provide connectors/slots to interfaces for which the PC/laptop
had no built-in support. For example, many modem, network and TV cards use this form
factor. Due to their thinness, most type II interface cards feature miniature interface
connectors on the card which are used together with a dongle; a short cable that adapts
from the card's miniature connector to an external full-size connector.
Type III - Type-III PC Card devices are 16- or 32-bit. These cards are 10.5 millimeters
thick, allowing them to accommodate devices with components that would not fit type I
or type II height. Examples are hard disk drive cards, and interface cards with full-size
connectors that do not require dongles (as is commonly required with type II interface
cards).
20.
To remove dust from inside a laptop, which of the options below should the technician use? (Select TWO.)
Correct Answer(s)
B. Compressed air
D. Vacuum the dust out of the system
Explanation
To remove dust from inside a laptop, a technician should use compressed air and vacuum the dust out of the system. Compressed air can be used to blow away the dust particles from hard-to-reach areas, while a vacuum can be used to suck up the loosened dust. Alcohol swabs are not suitable for this task as they may damage the delicate components of the laptop. Gently blowing the dust out may not effectively remove all the dust particles and can potentially spread them further inside the laptop.
21.
You just completed a hardware upgrade of a Windows 95 home computer, and now you have to upgrade the operating system. Which of the following is the operating system you would recommend? (Select all that apply.)
Correct Answer(s)
B. Windows 98
C. Windows ME
Explanation
Windows 98 and Windows ME are better suited for home users.
Incorrect Answers:
A, D: Windows NT Workstation and Windows 2000 professional should be installed for high end users who require higher performance and strong security.
22.
What is the process called when you are assigning part or all of the drive for use by the computer?
Correct Answer
C. Partitioning
Explanation
Partitioning is the process of assigning part or all of the drive for use
by the computer.
Incorrect Answers:
A: Formatting is the process of preparing the partition to store data in a particular
fashion.
B, D: Partitioning is the process of assigning part or all of the drive for use by the
computer.
23.
You need to make a startup disk from a Windows 95/98 system. What should you do?
Correct Answer
B. In the Add/Remove Programs icon is a tab called Startup Disk, click the tab
Explanation
To do this, go to Start ? Settings ? Control Panel and double-click the
Add/Remove Programs icon. Within Add/Remove Programs is a tab called Startup
Disk. Click the Startup Disk tab to bring it to the front. Click the Create Disk
button to start the startup disk creation process.
24.
Which of the following do NOT support FAT32?
Correct Answer
B. Windows 95
Explanation
The disadvantage of FAT32 is that it is not compatible with older
DOS, Windows 3.x, and Windows 95 operating systems.
Incorrect Answers
A, C, D: FAT32 support became standard in later versions of Windows 98 and 2000
25.
Of the following system files, which is needed to boot your Windows 98 system properly? (Select all that apply.)
Correct Answer(s)
A. IO.SYS
C. WIN.COM
E. MSDOS.SYS
Explanation
IO.SYS, WIN.COM, and MSDOS.SYS are all needed to boot a Windows 98 system properly. IO.SYS is the primary boot loader file that initializes the system hardware and loads the operating system. WIN.COM is the executable file for the Windows 98 graphical user interface, which is necessary for the system to start in the Windows environment. MSDOS.SYS is the configuration file for the MS-DOS compatibility mode, which is required for certain system functions. COMMAND.COM and AUTOEXEC.BAT are not necessary for the system to boot properly in Windows 98.
26.
Which two of the following files will cause a Windows 2000 EIDE system with a single-boot configuration to become nonfunctional, if they are absent? (Select TWO.)
Correct Answer(s)
A. HAL.DLL
B. WIN.COM
Explanation
The absence of WIN.COM or HAL.DLL will cause the system to be
nonfunctional.
Incorrect Answers:
C: On a system with a SCSI boot device, this file is used to recognize and load the SCSI
interface. On EIDE systems this file is not needed and is not even installed.
D: In a dual-boot configuration this keeps a copy of the DOS or Windows 9x boot sector
so that the Windows 9x environment can be restored and loaded as needed.
27.
In Windows XP, what happens when you press the Windows key + L short cut
keys?
Correct Answer
D. Windows XP locks the computer
Explanation
When you press the Windows key + L shortcut keys in Windows XP, the computer locks. This means that the screen will be locked and you will need to enter your password in order to regain access to the computer. This feature is useful when you need to step away from your computer but want to ensure that no one else can access your files or use your computer without your permission.
28.
Which of the following is use to copy multiple files and directories easily?
Correct Answer
A. XCOPY.EXE
Explanation
XCOPY.EXE is used to copy multiple files and directories easily. It is a command-line utility in Windows that allows users to copy files and directories from one location to another. XCOPY.EXE provides various options and parameters that enable users to specify the source and destination directories, as well as control the copying process. This utility is commonly used for tasks such as backing up files, creating duplicates of directories, and transferring data between different locations.
29.
Which of the following is a characteristic of the FAT file system?
Correct Answer
C. Compatible with DOS and Windows 9x dual-boot configurations
Explanation
The FAT file system is known for its compatibility with DOS and Windows 9x dual-boot configurations. This means that it can be used on both operating systems, allowing users to access and share files between them. It does not support features such as compression, encryption, disk quotas, or file ownership. Additionally, it does not provide file-level security to protect system resources.
30.
What are the advantages that the Windows 2000 NTFS File System offers? (Select
all that apply.)
Correct Answer(s)
A. NTFS makes better use of large drives by using a more advanced method of saving
and retrieving data
C. The upgrade to NTFS enables increased file security, disk quotas, and disk
compression.
Explanation
The Windows 2000 NTFS File System offers several advantages. Firstly, NTFS makes better use of large drives by using a more advanced method of saving and retrieving data. This means that NTFS can handle larger storage capacities more efficiently. Secondly, the upgrade to NTFS enables increased file security, disk quotas, and disk compression. This enhances the overall security and management of files and disks. Therefore, the correct answers are NTFS makes better use of large drives by using a more advanced method of saving and retrieving data, and the upgrade to NTFS enables increased file security, disk quotas, and disk compression.
31.
Which of the following is a Windows 2000 utility that allows a user to manage files
and directories from a single graphical interface?
Correct Answer
C. Windows Explorer
Explanation
Windows Explorer is a Windows 2000 utility that allows a user to manage files and directories from a single graphical interface. It provides a user-friendly way to navigate through the file system, view and organize files and folders, and perform various file management tasks such as copying, moving, deleting, and renaming files. It also provides access to network resources and allows users to customize their file management preferences.
32.
Of the following methods, which is valid for creating a new folder in Windows
Explorer?
Correct Answer
D. Right Click in Display Window, New, Folder
Explanation
To create a new folder in Windows Explorer, you can right-click in the display window and select "New" and then "Folder". This method allows you to access the context menu and choose the option to create a new folder.
33.
Which of the following are two factors that distinguish the NTFS file system from
the FAT file system? (Select TWO.)
Correct Answer(s)
B. It supports larger partition sizes
D. It supports compression, encryption, disk quotas, and file ownership
Explanation
The two factors that distinguish the NTFS file system from the FAT file system are its support for larger partition sizes and its support for features such as compression, encryption, disk quotas, and file ownership. NTFS allows for larger partitions, which means that it can handle larger amounts of data compared to FAT. Additionally, NTFS provides advanced features such as compression, encryption, disk quotas, and file ownership, which are not available in the FAT file system. These features enhance security, manageability, and efficiency in managing files and data on the NTFS file system.
34.
Which of the following tools is a place to get a quick look of what is being shared on
your computer?
Correct Answer
D. Shared Folders
Explanation
Shared Folders is a tool that provides a quick look at what is being shared on your computer. It allows you to view and manage the folders and files that are shared with other users on the network. By accessing the Shared Folders tool, you can easily monitor the shared resources on your computer and make any necessary changes or adjustments. This tool is particularly useful for administrators who need to keep track of the shared resources on a network.
35.
Which of the following files are required to boot a Windows NT system?
Correct Answer
D. BOOT.INI
Explanation
BOOT.INI is required to boot a Windows NT system. This file is a configuration file that contains information about the operating system installed on the computer, including the location of the Windows NT system files and the boot options. It is read by the Windows NT bootloader during the boot process to determine how the system should be started. Without the BOOT.INI file, the system would not be able to locate the necessary files and the boot process would fail.
36.
A client has asked you to upgrade his Windows 98 system to Windows 2000. Which
of the following should you do?
Correct Answer
B. Start Windows 2000 Setup program from within the operating system
Explanation
To upgrade a Windows 98 system to Windows 2000, the best approach is to start the Windows 2000 Setup program from within the operating system. This ensures that the necessary files and settings are properly migrated during the upgrade process. Booting the system with the Windows 2000 CD may not initiate the upgrade process correctly, and copying Windows 2000 to the hard drive and restarting is not a recommended method for upgrading the operating system. Therefore, starting the Windows 2000 Setup program from within the operating system is the correct choice.
37.
Which of the following should you start to upgrade Windows 95 to Windows 98?
(Select all that apply.)
Correct Answer
B. SETUP.EXE
Explanation
To upgrade Windows 95 to Windows 98, you should start by using SETUP.EXE. This executable file is responsible for initiating the installation process and upgrading the operating system. It allows the user to select the desired upgrade options and guides them through the installation steps. The other options mentioned, SYSTEM.INI and WIN.INI, are configuration files that may be modified during the upgrade process, but they are not the initial step for starting the upgrade.
38.
In Windows 98, where is SETUP.EXE located? (Select all that apply.)
Correct Answer(s)
B. In the root directory of Disk 1 of the set of installation floppies
D. In the WIN98 directory of the installation CD-ROM.
Explanation
SETUP.EXE is located in the root directory of Disk 1 of the set of installation floppies and in the WIN98 directory of the installation CD-ROM.
39.
What is the minimum recommended space required to install Windows 2000
Professional edition?
Correct Answer
C. 2 GB
Explanation
The minimum recommended space required to install Windows 2000 Professional edition is 2 GB. This means that the operating system requires at least 2 GB of available storage space on the computer's hard drive in order to be installed successfully.
40.
Which of the following drivers are compatible with Windows 2000?
Correct Answer
A. The drivers for Windows NT
Explanation
The drivers for Windows NT are compatible with Windows 2000 because Windows 2000 is built on the Windows NT kernel. This means that drivers designed for Windows NT can be used in Windows 2000 without any compatibility issues. However, the drivers for Windows 98 SE and Windows 95 are not compatible with Windows 2000 as they are designed for different operating systems. Therefore, the correct answer is "The drivers for Windows NT."
41.
Which of the following does Windows 2000 Professional use to start Setup? (Select
all that apply.)
Correct Answer(s)
B. Winnt32
D. Winnt
Explanation
Windows 2000 Professional uses Winnt32 and Winnt to start Setup. Winnt32 is a command-line utility that is used to start the installation process from within the current operating system. It is typically used when upgrading from a previous version of Windows. Winnt, on the other hand, is a command-line utility that is used to start the installation process from a bootable floppy disk or CD-ROM. It is typically used for a clean installation of Windows 2000 Professional.
42.
Windows XP Professional supports a maximum ______ of RAM.
Correct Answer
C. 4 GB
Explanation
Windows XP Professional supports a maximum of 4 GB of RAM. This means that the operating system can effectively utilize up to 4 GB of memory for running applications and processes. Any additional RAM installed beyond this limit will not be recognized or utilized by the operating system.
43.
You need to remove a driver that is causing a Windows boot problem, which of the
following actions do you need to perform?
Correct Answer
C. Start Windows in Safe Mode, and remove the problematic driver
Explanation
To remove a driver that is causing a Windows boot problem, the best action to perform is to start Windows in Safe Mode. Safe Mode allows the operating system to load with minimal drivers and services, making it easier to identify and remove the problematic driver without any interference. Accessing Device Manager or the Display console may provide additional information about the issue, but they do not directly address the problem of removing the driver causing the boot problem. Therefore, the correct answer is to start Windows in Safe Mode and remove the problematic driver.