1.
Which of the following Operating Systems can be upgraded directly to Windows XP Professional? (Select 2)
Correct Answer(s)
B. Windows 98
C. Windows ME
Explanation
Know your upgrade paths, as it can show up on both exams.
Windows XP upgrade path: Windows 98, ME, NT 4 Service pack 5, 2000
Windows 2000: Windows 95, 98, Windows NT 3.51
2.
Which of the following video standards supports a maximum resolution of 1400X1050?
Correct Answer
C. SXGA+
Explanation
Known your max display resolutions, even the less known standards can come up.
The number on the right is the maximum display resolution for the standard (if multiple numbers appear).
VGA: 640x480
XGA: 640x480 - 1024x768
SVGA: 800x600 - 1600x1200
SXGA: 1280x1024
SXGA+: 1400x1050
UXGA: 1600x1200
WUXGA: 1920x1200
3.
You are at a customers home working on a repair order. The customer has loud music playing that is distracting you from your work. Which of the following actions should you take?
Correct Answer
C. Ask the customer to please turn down their music.
Explanation
Always choose the best answer. If the music is distracting you from your work, you may make a mistake or miss something, so asking politely for the customer to turn down the music is the best option.
4.
A customer's laser printer is printing, but each page has blank lines appearing through the characters on the page. What is most likely the cause?
Correct Answer
B. The toner isn't being evenly distributed.
Explanation
Blank lines usually indicate the printer is low on the particular consumable it's using. Try gently shaking the toner cartridge to re-distribute it, or replace the toner if necessary.
5.
On a Windows XP professional installation, which of the following methods would you use to access the spooler settings for a printer?
Correct Answer
D. Start --> printer & faxes --> printer properties --> advanced tab
Explanation
To access the spooler settings for a printer on a Windows XP professional installation, you would go to Start, then click on "Printers & Faxes." From there, you would right-click on the desired printer and select "Properties." In the properties window, you would navigate to the "Advanced" tab, where you can access the spooler settings for the printer.
6.
A client is complaining that they can't connect to the Internet. When you run IPCONFIG, you note that the client has an IP address, subnet mask and default gateway. The IP address is in the 169.254.x.x - 169.254.x.x range. What does this indicate?
Correct Answer
C. The user is receiving an APIPA, you need to check the DHCP server or router that is being used.
Explanation
Remember to choose the best answer. Eliminate answers that are only partly true. An address that begins with 169.254.x.x is an Automatic Private IP Address. This indicates the DHCP server is having issues, as the client computer assigned itself an address when it couldn't get one from the DHCP server.
7.
Which of the following printers is best for high quality picture print-outs?
Correct Answer
A. A Dye Sublimation printer
Explanation
Dye Sublimation printers are considered the best choice for high-quality picture print-outs because they use a heat transfer process to produce vibrant and detailed images. This printing technology allows for precise color reproduction and smooth gradients, resulting in professional-looking prints with sharp details and accurate colors. Unlike other printers, Dye Sublimation printers can produce prints with a continuous tone, which means there are no visible dots or lines, resulting in a more realistic and visually appealing output.
8.
A laptop battery has been determined to be completely dead. Which of the following actions do you take next?
Correct Answer
C. Recycle the battery
Explanation
When a laptop battery is completely dead, throwing it into the garbage or burning it in an incinerator can be harmful to the environment. Recharging the battery is not a viable option as it has been determined to be completely dead. Therefore, the most appropriate action to take next is to recycle the battery. Recycling the battery ensures that it is disposed of properly and its components are reused or properly disposed of, minimizing the environmental impact.
9.
Which of the following is not one of the Windows XP boot-up files?
Correct Answer
D. WIN32K.sys
Explanation
Win32K.sys is the kernel mode sub-system of Windows, a Windows system file.
10.
Which of the following is associated with a serial connector?
Correct Answer
A. DB-9
Explanation
A DB-9 connector is associated with a serial connector. The "DB" stands for "D-subminiature," which refers to the shape of the connector. The number "9" indicates the number of pins in the connector. Serial connectors are commonly used to connect devices such as modems, printers, and serial ports on computers.
11.
A fire breaks out on the external wiring of one of your peripherals. Which class of fire extinguisher do you use?
Correct Answer
C. Class C
Explanation
Class C extinguishers are for electrical fires.
12.
What is the maximum theoretical speed of an 802.11b device?
Correct Answer
D. 11 mbps
Explanation
The maximum theoretical speed of an 802.11b device is 11 mbps. This is because 802.11b is an older wireless networking standard that operates on the 2.4 GHz frequency band. It uses direct-sequence spread spectrum (DSSS) technology to transmit data at a maximum rate of 11 mbps. While this speed may seem slow compared to modern standards like 802.11ac or 802.11ax, it was sufficient for most home and small office networks at the time of its release.
13.
Which of the following types of cabling would you use to get the maximum distance possible for your network?
Correct Answer
C. Single mode fiber
Explanation
Single-mode fiber can be used for a distance of up to 20 KM. Multi-mode fiber is used for LAN's.
14.
Which of the following is not a type of fiber optics connector?
Correct Answer
C. SR59
Explanation
ST = Straight Tip
MT-RJ = Mechanical Transfer Registered Jack
LC = Lucent Connect
SC = Subscriber Connect
15.
What command do you use to display a directory and anything marked with the hidden attribute within that directory?
Correct Answer
A. Dir /ah
Explanation
The correct answer is "dir /ah". The "dir" command is used to display the contents of a directory, and the "/ah" switch is used to display files and folders that have the hidden attribute. This command will show all files and folders, including those that are marked as hidden.
16.
What speed is associated with PC1600 RAM?
Correct Answer
A. 100 MHz
Explanation
This can be tricky, as with the double data rate, you might assume the speed to which they are referring to be 200 MHz, as opposed to 100 MHz. However, I've found for the most part they aren't looking for this measurement, but the actual memory clock speed.
17.
Which of the following wireless connection standards would provide the fastest speed?
Correct Answer
D. 802.11a
Explanation
802.11a operates at speeds up to 54 mbps.
802.11b operates at speeds up to 11 mbps.
IrDA operates at speeds up to 4 mbps.
18.
Which of the following Windows utilities would you use to increase the performance of a system? (Select 2)
Correct Answer(s)
A. Disk Cleanup
C. Disk Defragmenter
Explanation
Disk Cleanup and Disk Defragmenter are both Windows utilities that can be used to increase the performance of a system.
Disk Cleanup helps to free up disk space by removing unnecessary files and temporary files from the computer. This can help to improve the overall performance of the system by reducing clutter and freeing up resources.
Disk Defragmenter, on the other hand, helps to optimize the storage of files on the hard drive. Over time, files can become fragmented and scattered across different locations on the disk, which can slow down access times. Disk Defragmenter reorganizes these files, placing them in contiguous blocks, which can improve the speed and performance of the system.
19.
Which backup option would take the longest to complete a restore?
Correct Answer
B. Full + Incremental
Explanation
Incremental backs up everything that has changed since the last full or incremental backup and clears the archive attribute. In order to restore this backup, you need the Full backup copy, plus each incremental backup.
With differential, you only need the Full copy, plus the last differential backup you made.
A copy simply means during the middle of the week usually, you take another full backup copy, but don't clear the archive attribute.
20.
You have just completed a backup to a tape drive, which action should you take to verify the restore was a success?
Correct Answer
B. Perform a full backup restore from the tape on another machine
Explanation
Always perform a full backup restore to verify the backup was a success. This is usually done on a test machine, or something similar. Simply putting the tape backup into a drive and looking at the contents, doesn't necessarily ensure that when you go to do a restore later, that it will work.
21.
A client wishes to set permissions on a folder in Windows XP, but when they right click the folder and select properties, the security tab is missing/grayed out. What is the issue here? (Select 2)
Correct Answer(s)
A. They are using FAT32
C. They have simple file sharing turned on
Explanation
The issue here is that the client is using FAT32 as the file system, which does not support advanced security features such as setting permissions. Additionally, they have simple file sharing turned on, which also limits the ability to set permissions on folders.
22.
Which of the following would provide the fastest connection speed for a Printer?
Correct Answer
C. SCSI
Explanation
USB: 480 mbps
IrDA 4 mbps
802.11 (g or a): 54 mbps (n isn't likely to be factored in on the exams, but it wouldn't be the fastest either)
SCSI: up to 320 MBps (SCSI-3 Ultra-320)
23.
Which of the following is not a registry file used by the Windows XP operating system?
Correct Answer
A. Hardware
Explanation
The registry files for Windows XP are stored in the C:\Windows\system32\config directory
The files are: System, Software, SAM, Security & default.
These are not to be confused with the sub_trees & keys! (hkey_local_machine, etc.)
24.
Which of the following shutdown options saves the current system state into memory?
Correct Answer
C. Standby
Explanation
Standby saves the system state to memory.
The contents of memory are copied to the hard drive with Hibernate.
25.
Which of the following cabling types are fire-rated?
Correct Answer
B. Plenum
Explanation
Plenum cabling is fire-rated because it is specifically designed to be used in plenum spaces, which are areas in buildings where air circulates for heating, ventilation, and air conditioning systems. Plenum cables are made with fire-resistant materials that have low smoke and low flame spread characteristics, ensuring that they will not contribute to the spread of fire in these spaces. PVC, polycarbonate, and pasturate cables are not fire-rated and do not have the same level of fire resistance as plenum cables.
26.
What are the minimum system requirements for Windows XP in terms of processor speed?
Correct Answer
A. 233 MHz processor
Explanation
233 MHz is the minimum requirement as per Microsoft.
300 MHz is the recommended speed.
27.
How much free space is required to install Windows 2000 Professional?
Correct Answer
C. 650 MB
Explanation
650 MB is the required free space. A 2 GB hard drive is also required.
28.
You have just recently installed a new 500 GB hard drive for a client. The client wishes to know what they should now do with their old hard drive. Which of the following would be correct to tell the client?
Correct Answer
C. Use a data shredder on the drive and follow company policy on what to do with the drive next
Explanation
To remove the contents of the drive properly, the drive needs to have its data overwritten using a data shredder. The other option is to physically destroy the drive. What is done, depends on if the drive is going to be re-used (donated to a charity for example), or just recycled.
29.
You accidentally overhear a boss talking about how they are going to have to let go one of your fellow employees, who is also a good friend of yours. What should you do with this information?
Correct Answer
B. Say nothing, keep the information to yourself.
Explanation
It is important to maintain confidentiality and trust in the workplace. Sharing this information with your friend, even if you ask them to keep it a secret, can potentially create a breach of trust and harm your professional relationship. It is best to respect the privacy of your boss and the company's decision-making process by keeping the information to yourself.
30.
Which of the following pin configurations is not associated with RAMBUS RAM?
Correct Answer
D. 240
Explanation
RDRAM pin configurations:
16 bit - 184 pins
32 bit - 232 pins
64 bit - 326 pins
31.
What type of RAM is usually associated with Laptops?
Correct Answer
A. SoDIMM
Explanation
SoDIMM stands for Small Outline Dual Inline Memory Module, which is a type of RAM that is commonly used in laptops. It is smaller in size compared to DIMM (Dual Inline Memory Module) and is designed specifically for compact devices like laptops. SoDIMM modules have a smaller form factor and are more suitable for the limited space available in laptops. Therefore, SoDIMM is the correct answer as it is the type of RAM that is usually associated with laptops.
32.
What type of power does an LCD monitor require?
Correct Answer
D. Low Voltage DC
Explanation
An LCD monitor requires low voltage DC power because LCD technology operates using liquid crystals that require a steady and low voltage power source to function properly. Most electronic devices, including LCD monitors, require DC power to operate. The conversion from AC to DC is typically done using an internal power supply unit or adapter. High voltage AC or DC power would be too strong and could damage the monitor.
33.
An LCD monitor display has dimmed significantly, which of the following is most likely the culprit? (choose two)
Correct Answer(s)
A. The backlight needs to be replaced
C. The inverter is failing
Explanation
The dimming of an LCD monitor display is most likely caused by either a failing backlight or a failing inverter. The backlight provides the necessary illumination for the display, and if it is not functioning properly, the display will appear dim. Similarly, the inverter is responsible for converting the DC power from the power supply into AC power that is used to power the backlight. If the inverter is failing, it can result in a dim display. Therefore, both the backlight and the inverter are likely culprits for the dimming issue.
34.
Which file system would be the most appropriate to install on a new installation of a Windows XP system?
Correct Answer
C. NTFS
Explanation
NTFS (New Technology File System) would be the most appropriate file system to install on a new installation of a Windows XP system. NTFS provides better security, reliability, and performance compared to FAT32 and FAT16. It supports larger file sizes, has built-in file compression and encryption capabilities, and offers better file and folder permissions. Additionally, NTFS allows for better disk space management and recovery options.
35.
What are the advantages of using NTFS as a file system? (choose 2)
Correct Answer(s)
A. It is more secure
C. It is a transaction based file system
Explanation
NTFS is more secure compared to other file systems because it supports file and folder permissions, encryption, and auditing. This helps in protecting sensitive data from unauthorized access. Additionally, NTFS is a transaction-based file system, meaning it ensures the integrity of data by providing atomic transaction operations. This ensures that either all changes to a file are committed or none of them are, preventing data corruption in case of system failures or power outages.
36.
Which Windows utility would you use to perform a diagnostic startup?
Correct Answer
C. MSCONFIG
Explanation
MSCONFIG is the correct answer because it is a Windows utility that allows users to perform a diagnostic startup. By using MSCONFIG, users can selectively enable or disable certain startup programs and services, helping to troubleshoot issues with the system. This utility is commonly used to identify and fix problems that may be caused by conflicting software or drivers during the startup process. Disk Defragmenter is used to optimize the performance of the hard drive by rearranging fragmented data, Regedit is used to edit the Windows Registry, and SFC (System File Checker) is used to scan and repair corrupted system files.
37.
You have been brought in to install a new Network Card for a clients desktop computer. Which action should you take first?
Correct Answer
C. Shutdown windows and disconnect the power
Explanation
The correct answer is to shutdown windows and disconnect the power. This is the first action that should be taken when installing a new network card because it ensures that the computer is powered off and there is no risk of electrical shock. Additionally, shutting down the operating system allows for a clean installation of the network card without any potential conflicts or errors. Disconnecting the power further ensures the safety of the technician and prevents any damage to the computer or the new network card during the installation process.
38.
What are three ways you can access System Restore in Windows XP? (choose three)
Correct Answer(s)
A. From Help and Support
B. From MSCONFIG
D. From start ---> all programs --> accessories ---> system tools
Explanation
The recovery console cannot start system restore, however, you can start it from a command prompt in safe mode if needed (Microsoft website).