IT Service Provider, Level-1

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  • 1/50 Questions

    What is the smallest unit of data in computer processing called?

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About This Quiz

This Level-1 IT Service Provider quiz covers basic IT concepts including server roles, operating systems, GUIs, and older monitor technologies.

IT Service Provider, Level-1 - Quiz

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  • 2. 

    What do the letters ISP stand for?

    Explanation
    ISP stands for Internet Service Provider. An ISP is a company that provides internet access to individuals or organizations. They offer various types of internet connections, such as dial-up, broadband, or wireless, allowing users to connect to the internet. ISPs play a crucial role in connecting users to the vast network of interconnected computers and servers that make up the internet. They also provide additional services like email accounts, web hosting, and virtual private networks (VPNs). Overall, ISPs are essential for enabling individuals and businesses to access and utilize the internet.

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  • 3. 
    The brain of a computer that carries out commands is known as the - ProProfs

    The brain of a computer that carries out commands is known as the

    Explanation
    The brain of a computer that carries out commands is known as the CPU, central processing unit, or processor. The CPU is responsible for executing instructions and performing calculations, making it a crucial component in the functioning of a computer. It retrieves data from memory, processes it, and produces output. The CPU is often considered the most important part of a computer system as it determines the overall performance and speed of the computer.

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  • 4. 
    What is this called? - ProProfs

    What is this called?

    • A motherboard

    • A fatherboard

    • A computer

    • A silicone wafer

    Correct Answer
    A. A motherboard
    Explanation
    A motherboard is the correct answer because it is the main circuit board of a computer that holds and connects all the essential components such as the CPU, memory, and storage devices. It provides the electrical connections and pathways for data transfer between these components, allowing them to communicate and work together to perform various functions. A motherboard is a crucial component that determines the compatibility and expandability of a computer system.

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  • 5. 

    Shortcut key to refresh your desktop.

    Correct Answer
    F5
    Explanation
    Pressing the F5 key on your keyboard is a shortcut to refresh your desktop. This key is commonly used in various applications and web browsers to reload or refresh the current page or screen. By pressing F5, you can quickly update the content on your desktop, such as refreshing icons, clearing temporary files, or reloading a webpage to see the latest changes.

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  • 6. 

    Full meaning of BIOS..

    Correct Answer
    Basic Input Output System
    Explanation
    BIOS stands for Basic Input Output System. It is a firmware that is built into a computer's motherboard. BIOS is responsible for initializing hardware components, performing a power-on self-test (POST), and loading the operating system into the computer's memory. It provides a low-level interface between the hardware and the operating system, allowing the system to communicate with various input and output devices such as the keyboard, mouse, and display. BIOS also stores important system configuration settings and can be accessed to make changes to these settings if needed.

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  • 7. 

    What is the short cut key to Center command in ms word?

    • Ctrl+E

    • Ctrl+C

    • Ctrl+J

    • Ctrl+R

    Correct Answer
    A. Ctrl+E
    Explanation
    Ctrl+E is the shortcut key for the Center command in MS Word. This command is used to center-align the selected text or paragraph. By pressing Ctrl+E, the text or paragraph will be aligned in the center of the page or text box. This shortcut is commonly used to quickly format and align text in a visually appealing way.

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  • 8. 

    What is the shortcut key to use Subscript in MS Word?

    Correct Answer
    Ctrl+=
    Explanation
    The shortcut key Ctrl+= is used to apply the subscript formatting in MS Word. Subscript is a formatting option that lowers the selected text or numbers below the baseline, making them appear smaller and slightly below the normal text line. By using this shortcut, users can quickly apply the subscript formatting to the selected text without having to go through the formatting options in the toolbar or ribbon. This can save time and make it more convenient to format text in documents.

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  • 9. 

    What do you mean by WiFi

    Correct Answer
    Wireless Fidelity, Woman ICT Frontier Initiative
  • 10. 

    All formula in Excel start with..

    • =

    • >

    • IF

    • OR

    Correct Answer
    A. =
    Explanation
    The correct answer is "=" because all formulas in Excel start with an equal sign. This is the way Excel recognizes that the input should be treated as a formula and not as regular text. By starting with an equal sign, Excel knows to perform calculations or functions based on the formula provided.

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  • 11. 

    A worksheet is contains?

    • Rows & Columns

    • Only Rows

    • Only Columns

    • None of the above

    Correct Answer
    A. Rows & Columns
    Explanation
    A worksheet contains rows and columns. Rows are the horizontal lines in a worksheet that are labeled with numbers, while columns are the vertical lines labeled with letters. Together, rows and columns create a grid-like structure that allows data to be organized and displayed in a tabular format. This grid allows users to input and manipulate data in a structured manner, making it easier to analyze and present information.

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  • 12. 
    What is this called? - ProProfs

    What is this called?

    • Chips

    • Power surge protectors

    • Random Access Memory

    • Sound cards

    Correct Answer
    A. Random Access Memory
    Explanation
    Random Access Memory (RAM) is a type of computer memory that allows data to be stored and retrieved on a temporary basis. It is used by the computer's operating system and applications to store and access data that is actively being used. RAM provides fast and temporary storage for data, allowing the computer to quickly access and manipulate information.

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  • 13. 

    What is the shortcut key to Print a document?

    • Ctrl+P

    • Ctrl+Shift+P

    • Alt+F5

    • Shift+P

    Correct Answer
    A. Ctrl+P
    Explanation
    The shortcut key Ctrl+P is used to Print a document. This combination of keys is widely recognized and used in various software applications to quickly access the print function. By pressing Ctrl+P, users can easily initiate the printing process without having to navigate through menus or options.

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  • 14. 

    Physical components of a computer are..

    • Hardware

    • Software

    • Farmware

    • Virus

    Correct Answer
    A. Hardware
    Explanation
    The physical components of a computer refer to the tangible parts that make up the machine. These components include the motherboard, processor, memory, storage devices, input/output devices, and other peripherals. Hardware is the correct answer because it encompasses all these physical components. Software, on the other hand, refers to the programs and instructions that run on the hardware. Farmware and virus are not valid options as they do not accurately describe the physical components of a computer.

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  • 15. 

    How many types of network?

    • 3

    • 4

    • 2

    • 5

    Correct Answer
    A. 3
    Explanation
    There are three types of networks: LAN (Local Area Network), WAN (Wide Area Network), and MAN (Metropolitan Area Network). LAN is a network that connects devices within a limited area, such as a home or office. WAN is a network that connects devices over a large geographical area, such as different cities or countries. MAN is a network that covers a larger area than a LAN but smaller than a WAN, typically within a city. Therefore, the correct answer is 3.

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  • 16. 
    What type of ports are these? - ProProfs

    What type of ports are these?

    • Ethernet

    • USB

    • Audio/video

    • Sea

    Correct Answer
    A. USB
    Explanation
    These ports are USB ports. USB stands for Universal Serial Bus, and it is a standard interface that allows communication between devices and a computer. USB ports are commonly used for connecting various peripherals such as keyboards, mice, printers, external hard drives, and other devices to a computer.

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  • 17. 

    Switch is more powerful than Hub?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A switch is indeed more powerful than a hub. While both devices are used to connect multiple devices on a network, a switch is capable of filtering and directing data packets to specific devices, making it more efficient and secure. On the other hand, a hub simply broadcasts data packets to all connected devices, resulting in more network congestion and potential security risks. Therefore, a switch is considered more powerful and preferred in modern network setups.

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  • 18. 

    Which button on the keyboard is used to capitalize?

    • Shift

    • Ctrl

    • Space Bar

    • Enter

    Correct Answer
    A. Shift
    Explanation
    The Shift button on the keyboard is used to capitalize letters. When the Shift button is pressed and held down, it allows the user to type capital letters instead of lowercase. This is a common feature on keyboards and is used when typing proper nouns, the first letter of a sentence, or any other instance where capitalization is required.

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  • 19. 

    It is a good idea to regularly run your computer's Disk Defragmenter and Disk Cleanup.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Regularly running your computer's Disk Defragmenter and Disk Cleanup is a good idea because it helps optimize the performance and efficiency of your computer. Disk Defragmenter rearranges fragmented data on your hard drive, making it easier and faster for your computer to access files. Disk Cleanup removes unnecessary files and frees up disk space, improving overall system performance. By regularly performing these maintenance tasks, you can ensure that your computer runs smoothly and efficiently.

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  • 20. 

    How many ways you can Start a slide show in PowerPoint?

    • 3

    • 4

    • 2

    • 5

    Correct Answer
    A. 3
    Explanation
    There are three ways to start a slide show in PowerPoint. The first way is to click on the "Slide Show" tab in the ribbon at the top of the screen and then click on the "From Beginning" button. The second way is to press the F5 key on the keyboard. The third way is to right-click on a slide in the slide thumbnail view on the left side of the screen and select "Start Slide Show" from the drop-down menu.

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  • 21. 

    A server is a computer that 

    • You would find at a restaurant

    • Is highly portable

    • Gives information to other computers on a network

    • Lacks a sufficient amount of RAM

    Correct Answer
    A. Gives information to other computers on a network
    Explanation
    A server is a computer that gives information to other computers on a network. Servers are designed to handle and process requests from multiple clients and provide them with the required data or resources. They act as a central hub for managing and distributing information across a network, allowing other computers or devices to access and utilize the shared resources or services.

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  • 22. 

    What is true about RAM?

    • It is a computer's short term memory

    • It is measured in terrabytes

    • This is where you save your documents

    • It is difficult to add to your computer

    Correct Answer
    A. It is a computer's short term memory
    Explanation
    RAM, or Random Access Memory, is a computer's short-term memory. It is a type of computer memory that is used to store data that is actively being used by the computer's processor. Unlike permanent storage devices like hard drives, RAM is volatile and its contents are lost when the computer is powered off. RAM is essential for the smooth functioning of a computer as it allows for quick access to data and instructions, enabling faster processing speeds. It is not measured in terabytes, is not used for saving documents, and can be easily added to a computer through additional RAM modules.

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  • 23. 

    A computer's Operating System

    • Manages the software on your computer

    • Manages the hardware on your computer

    • Coordinates all of the actions of your computer

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The operating system of a computer is responsible for managing both the software and hardware components. It controls and coordinates all actions and processes on the computer, ensuring that the software runs smoothly and interacts with the hardware efficiently. Therefore, the correct answer is "all of the above."

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  • 24. 

     Data stored in ROM is not permanent?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Data stored in ROM (Read-Only Memory) is permanent and cannot be easily altered or erased. ROM is a type of non-volatile memory that retains its data even when power is turned off. Unlike Random Access Memory (RAM), which is volatile and loses its data when power is removed, ROM is designed to store permanent instructions or data that are essential for the functioning of a computer or electronic device. Therefore, the statement "Data stored in ROM is not permanent" is incorrect.

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  • 25. 

    A number of letter that appears little above the normal text is called :

    • Superscript

    • Subscript

    • Strike through

    • Underline

    Correct Answer
    A. Superscript
    Explanation
    Superscript refers to a number or letter that is positioned slightly above the normal text line. It is commonly used in mathematical equations, chemical formulas, and footnotes to indicate powers, exponents, or references. It is different from subscript, which is positioned slightly below the normal text line. Strike through and underline are not relevant to this definition.

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  • 26. 

    To make a section of text bold in Word, what do you need to do first?

    • Highlight the text

    • Single click on the text

    • Underline the text

    • Turn on the bold option

    Correct Answer
    A. Highlight the text
    Explanation
    To make a section of text bold in Word, you need to first highlight the text. This means selecting the specific portion of text that you want to apply the bold formatting to. Once the text is highlighted, you can then proceed to apply the bold formatting by either using the bold button in the toolbar or by using the keyboard shortcut (Ctrl+B).

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  • 27. 

    Where would you click to change the orientation of your page?

    • Page layout

    • Insert

    • View

    • Review

    Correct Answer
    A. Page layout
    Explanation
    To change the orientation of a page, you would typically click on the "Page layout" option. This option allows you to modify various aspects of the page layout, including the orientation. By selecting this option, you can access settings that enable you to switch between portrait and landscape orientations for your page.

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  • 28. 

    Which of these are operating systems?

    • Windows XP

    • Windows 7

    • Mac OS X

    • Windows 10

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    All of the options listed (Windows XP, Windows 7, Mac OS X, and Windows 10) are operating systems. Operating systems are software that manage computer hardware and software resources and provide common services for computer programs. Windows XP, Windows 7, Mac OS X, and Windows 10 are all examples of widely used operating systems in personal computers.

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  • 29. 

    Dust is your computer's main enemy, so to clean it, you should

    • Use a good dose of clean water

    • Use furniture cleaner

    • Use a strong solvent

    • Use an anti-static wipe

    Correct Answer
    A. Use an anti-static wipe
    Explanation
    Dust is a common problem for computers as it can clog up the internal components and cause overheating. Using a good dose of clean water or furniture cleaner can potentially damage the computer as water and chemicals can harm the electronic parts. Using a strong solvent is also not recommended as it can be too harsh and may cause damage. On the other hand, using an anti-static wipe is the best option as it is specifically designed to remove dust without causing any harm to the computer's components. Anti-static wipes are made with materials that prevent static electricity buildup, reducing the risk of damaging sensitive electronic parts.

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  • 30. 

    The latest type of monitor is the LED display.  Its advantages include

    • It uses no electricity because it plugs into the computer

    • It is only .125 inches thick

    • It is backlit with light-emitting diodes, allowing for greater contrast

    • It is a touch-operated device

    Correct Answer
    A. It is backlit with light-emitting diodes, allowing for greater contrast
    Explanation
    LED displays are the latest type of monitors and they have several advantages. One of these advantages is that they are backlit with light-emitting diodes, which allows for greater contrast. This means that the display can produce brighter whites and deeper blacks, resulting in a more vibrant and visually appealing image. Additionally, LED displays are energy-efficient and do not use much electricity, making them environmentally friendly. They are also slim and lightweight, with a thickness of only .125 inches, making them easy to transport and install. However, the statement about it being a touch-operated device is not mentioned in the given information.

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  • 31. 

    Which Keyboard shortcut is used to switch between active windows?

    • Alt+Tab

    • Ctrl+Tab

    • Alt+Shift

    • Ctrl+Alt

    Correct Answer
    A. Alt+Tab
    Explanation
    Alt+Tab is the correct answer because it is a common keyboard shortcut used to switch between active windows in many operating systems. By pressing the Alt key and then the Tab key, the user can cycle through the open windows or applications on their computer, making it easy to quickly switch between tasks without using the mouse.

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  • 32. 

    Data transfer speed of LAN network is..

    • 10 Mbps

    • 100 Kbps

    • 10 Kbps

    • 100 Mbps

    Correct Answer
    A. 10 Mbps
    Explanation
    The correct answer is 10 Mbps because LAN networks typically have data transfer speeds ranging from 10 Mbps to 1000 Mbps (1 Gbps). Mbps stands for megabits per second, which is a unit used to measure the speed of data transfer. In this case, 10 Mbps indicates that the LAN network can transfer data at a rate of 10 million bits per second.

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  • 33. 

    Keyboard shortcut to insert a new slide?

    • Ctrl+M

    • Shift+S

    • Ctrl+N

    • Ctrl+Alt+F4

    Correct Answer
    A. Ctrl+M
    Explanation
    The keyboard shortcut Ctrl+M is used to insert a new slide in various presentation software, such as Microsoft PowerPoint. This shortcut allows users to quickly add a new slide to their presentation without having to navigate through menus or use the mouse. By pressing Ctrl+M, users can easily and efficiently create new slides and continue building their presentation.

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  • 34. 

    How would you launch a program if there is not an icon on the desktop for it.

    • Type the name of the program into the web browser

    • Click the start button and launch the program under 'All Programs'

    • Click the 'My Documents' folder to find and launch the program

    • You cannot open a program unless there is an icon on the desktop

    Correct Answer
    A. Click the start button and launch the program under 'All Programs'
    Explanation
    To launch a program when there is no icon on the desktop, one can click the start button and navigate to the 'All Programs' section. From there, they can locate and launch the program they are looking for. This option allows users to access all installed programs on their computer, even if there is no desktop shortcut available.

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  • 35. 
    What is this called? - ProProfs

    What is this called?

    • A chip

    • A USB flash drive

    • A tweezers

    • A disk drive

    Correct Answer
    A. A USB flash drive
    Explanation
    This device is called a USB flash drive. It is a portable storage device that uses flash memory to store and transfer data. It is commonly used to store and transfer files between computers and other electronic devices.

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  • 36. 

    What keys do you need to press on the keyboard to insert a "$"

    • Shift+4

    • Ctrl+F4

    • F4

    • Shift+F4

    Correct Answer
    A. Shift+4
    Explanation
    To insert a "$" symbol on the keyboard, you need to press the Shift key along with the number 4 key. The Shift key is used to access the alternate characters on the keyboard, and pressing Shift+4 will input the "$" symbol.

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  • 37. 
    What type of port is this? - ProProfs

    What type of port is this?

    • USB

    • Audio

    • Ethernet

    • Line-in

    Correct Answer
    A. Ethernet
    Explanation
    This port is an Ethernet port. Ethernet ports are used to connect devices to a local area network (LAN) or the internet. They are typically used for wired internet connections and allow for fast and reliable data transfer between devices.

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  • 38. 

    What is a netbook?

    • A very large laptop

    • A very powerful laptop with extra memory

    • A type of laptop that is designed to be even more portable

    • Another term for a miniature desktop

    Correct Answer
    A. A type of laptop that is designed to be even more portable
    Explanation
    A netbook is a type of laptop that is designed to be even more portable. Unlike traditional laptops, netbooks are smaller and lighter, making them easier to carry around. They typically have a smaller screen size and less powerful hardware compared to regular laptops, but they are still capable of performing basic tasks such as web browsing, word processing, and multimedia playback. Netbooks were popular in the late 2000s and early 2010s as a more affordable and compact alternative to full-sized laptops.

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  • 39. 

    Choose the outputs

    • Projector

    • Plotter

    • Scanner

    • Light pen

    Correct Answer(s)
    A. Projector
    A. Plotter
  • 40. 

    Why is it important to regularly update your antivirus software?

    • To fuel the software company's economic growth

    • Because new malware is constantly being developed by the bad guys

    • It will help to protect your printer, scanner, and other peripherals

    • I have no clue

    Correct Answer
    A. Because new malware is constantly being developed by the bad guys
    Explanation
    Regularly updating antivirus software is important because new malware is constantly being developed by cybercriminals. These malicious programs can exploit vulnerabilities in the system and compromise the security of the device. By updating the antivirus software, it ensures that it has the latest virus definitions and protection mechanisms to detect and remove new threats. This helps to safeguard the device and prevent it from being infected by the constantly evolving malware.

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  • 41. 

    What is a Graphical User Interface (GUI)?

    • It controls the hardware of a computer

    • It is a way to conduct online shopping

    • It lets you use your mouse to click on icons, buttons, and menus

    • It is a way to work on computer graphics

    Correct Answer
    A. It lets you use your mouse to click on icons, buttons, and menus
    Explanation
    A Graphical User Interface (GUI) is a user interface that allows users to interact with a computer system through graphical elements such as icons, buttons, and menus. It provides a visual way for users to navigate and interact with the system using a mouse or other pointing device. This answer accurately describes the main purpose and functionality of a GUI.

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  • 42. 
    The older type of monitors (the great big ones) are known as - ProProfs

    The older type of monitors (the great big ones) are known as

    • Cathode ray tubes

    • Electrical synopsis devices

    • Televisions

    • Vacuum tube display

    Correct Answer
    A. Cathode ray tubes
    Explanation
    The correct answer is cathode ray tubes. Cathode ray tubes were the older type of monitors, characterized by their large size. They used a cathode ray to create images on a fluorescent screen, with the help of electron beams. This technology was commonly used in older computer monitors and televisions before the advent of LCD and LED displays.

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  • 43. 

    What does a motherboard contain or have connected to it? (check all that apply)

    • CPU

    • RAM

    • ICU

    • TNT

    Correct Answer(s)
    A. CPU
    A. RAM
    Explanation
    A motherboard contains or has connected to it a CPU and RAM. The CPU is the central processing unit, which is responsible for executing instructions and performing calculations. RAM, or random access memory, is the temporary storage space that the CPU uses to store data and instructions that it needs to access quickly. The options ICU and TNT are not typically found on a motherboard and are not relevant to its function.

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  • 44. 

    Which are the web browsers?

    • Internet Explorer

    • Safari

    • Yahoo

    • Opera

    • Mozilla

    Correct Answer(s)
    A. Internet Explorer
    A. Safari
    A. Opera
    A. Mozilla
    Explanation
    The web browsers listed in the options are Internet Explorer, Safari, Opera, and Mozilla. These are all well-known web browsers that are commonly used to access and browse the internet. Yahoo, on the other hand, is not a web browser but rather a web portal and search engine. Therefore, the correct answer is Internet Explorer, Safari, Opera, and Mozilla.

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  • 45. 

    A Software is a ...

    • A. Sets of instructions

    • B. Computer Program

    • C. Works with operating system

    • D. All of the above

    • E. None of the above

    Correct Answer
    A. A. Sets of instructions
    Explanation
    A software is a set of instructions that tells a computer what to do. It is a collection of programs, data, and instructions that enable a computer to perform specific tasks or functions. These instructions can be written in various programming languages and are executed by the computer's processor. Therefore, option A is the correct answer as it accurately describes the nature of software.

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  • 46. 

    Which are examples of apps? (check all that apply)

    • Word processing software

    • Angry Birds

    • Google Chrome

    • Windows Media Player

    Correct Answer(s)
    A. Word processing software
    A. Angry Birds
    A. Google Chrome
    A. Windows Media Player
    Explanation
    The examples given in the answer are all apps. Word processing software refers to applications like Microsoft Word or Google Docs that are used for creating and editing documents. Angry Birds is a popular mobile game app. Google Chrome is a web browser app used for internet browsing. Windows Media Player is a media player app used for playing audio and video files.

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  • 47. 

    USB ports are used to plug in: (check all that apply)

    • Mouse

    • Keyboard

    • Monitor

    • Digital camera

    Correct Answer(s)
    A. Mouse
    A. Keyboard
    A. Digital camera
    Explanation
    USB ports are used to plug in various devices such as a mouse, keyboard, and digital camera. These devices require a connection to a computer for their functionality. A mouse and keyboard are input devices that allow users to interact with the computer, while a digital camera is an external device used to transfer photos and videos to a computer for storage or editing purposes. Therefore, these devices can be connected to a computer via USB ports. However, a monitor is not typically connected to a computer through a USB port as it requires a different type of connection, such as HDMI or VGA.

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  • 48. 

     Internet Explorer is used for :

    •  Viewing Movie

    • Listening Music

    • Viewing Web Pages

    • Drawing

    Correct Answer
    A.  Viewing Movie
    Explanation
    Internet Explorer is a web browser that is primarily used for viewing web pages and accessing the internet. While it does have some multimedia capabilities, such as playing audio and video files, it is not specifically designed or optimized for viewing movies. There are other dedicated software and applications that are better suited for playing movies, such as media players or streaming services.

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  • 49. 

    Write down three storage device name.

    Correct Answer
    CD, DVD, Pen Drive, Hard Disk, Memory Card,
    Explanation
    The question asks for three storage device names, and the answer includes CD, DVD, Pen Drive, Hard Disk, and Memory Card. These are all commonly used storage devices that allow users to store and retrieve data. CD and DVD are optical storage devices, Pen Drive and Memory Card are portable flash memory devices, and Hard Disk is a non-removable storage device typically found in computers.

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Quiz Review Timeline (Updated): Jul 30, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jul 30, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 22, 2018
    Quiz Created by
    Jobiulla
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