Cootie Brown's. An Introduction To Our Menu.
This section of the training process is intended to provide you with knowledge about common basic questions an employee at Cootie Brown's may come in contact with on a day to day basis. In order for you to begin your first day of "live" training you must pass this introduction to our menu.
This test will be open to take as many times as is necessary for you to score 85% or higher.
Good luck!
- 1.
Do we use peanut oil?
- A.
No
- B.
Yes
Correct Answer
A. NoExplanation
We use Canola oil for all our frying and Olive oil for anything grilled and sauteed with the exception of a few side dishes that are sauteed in butter or margarine. We avoid peanut oil for allergy concerns.Rate this question:
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- 2.
Please select the SEVEN different sauce base options we offer on our pizzas.HINT again, there are only SEVEN. TIP: tomato sauce as a base is automatically placed on a pizza unless otherwise specified by the server. If the guest wishes for tomato sauce as a base then the server is not required to write anything on the ticket.
- A.
BBQ SAUCE
- B.
TOMATO SAUCE
- C.
BUFFALO
- D.
RICOTTA
- E.
OLIVE OIL
- F.
BASIL PESTO
- G.
TOMATO PESTO
- H.
BLACK BEAN
Correct Answer(s)
A. BBQ SAUCE
B. TOMATO SAUCE
D. RICOTTA
E. OLIVE OIL
F. BASIL PESTO
G. TOMATO PESTO
H. BLACK BEANExplanation
The given answer lists the seven different sauce base options offered on the pizzas. These options include BBQ sauce, tomato sauce, ricotta, olive oil, basil pesto, tomato pesto, and black bean.Rate this question:
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- 3.
May a guest do a smaller version of any of our specialty salads?
- A.
NO
- B.
YES
- C.
Depends on the salad
- D.
Only during our lunch hours
Correct Answer
A. NOExplanation
The answer is NO because the question is asking if a guest can do a smaller version of any of the specialty salads. The answer is NO, indicating that guests are not allowed to customize the size of the specialty salads.Rate this question:
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- 4.
Please select the choices of CRUST we offer.HINT: There are three.NOTE: the correct abbreviated form can be found following the item to the right in parentheses.
- A.
White (understood)
- B.
Gluten-free (gluten)
- C.
Basil Pesto (basil)
- D.
Whole Wheat (wheat)
- E.
Garlic (garlic)
Correct Answer(s)
A. White (understood)
B. Gluten-free (gluten)
D. Whole Wheat (wheat)Explanation
Unless specified all pizzas will come on a white crust. This means if your guest wishes to keep their pizza crust white you are not required to write anything on your ticket.Rate this question:
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- 5.
When speaking to a guest about menu options it is acceptable to speak to them in our Cootie Brown's lingo using our abbreviations or kitchen calls to describe menu items.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
When communicating with the kitchen or other members of the staff it is appropriate to speak using menu item abbreviations or kitchen lingo however, when speaking to guests a crew member must always speak to them using the MENU ITEM LISTING (the menu items full name). Under no circumstance will it be deemed acceptable to speak to a guest using "code"Rate this question:
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- 6.
Please select all of the cheese options we provide our guests.HINT: There are Twelve
- A.
Ghost pepper
- B.
Goat
- C.
Taco blend
- D.
Pimento
- E.
American
- F.
Monterrey Jack
- G.
Colby Jack
- H.
Provolone
- I.
Bleu Cheese Crumbles
- J.
Feta
- K.
Cheddar
- L.
Swiss
- M.
Pepper jack
- N.
Mozzarella
- O.
Fresh mozzarella
- P.
Smoked mozzarella
- Q.
Smoked cheddar
- R.
Gouda
Correct Answer(s)
A. Ghost pepper
B. Goat
E. American
H. Provolone
I. Bleu Cheese Crumbles
J. Feta
K. Cheddar
L. Swiss
N. Mozzarella
O. Fresh mozzarella
P. Smoked mozzarella
Q. Smoked cheddarExplanation
The correct answer includes all of the cheese options provided to guests. These options are American, Provolone, Bleu Cheese Crumbles, Feta, Cheddar, Swiss, Ghost pepper, Goat, Mozzarella, Fresh mozzarella, Smoked mozzarella, and Smoked cheddar.Rate this question:
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- 7.
Please select all of our burgers that come with the base toppings: lettuce, tomato, mayo, pickle, onion.HINT there are FIVE options.NOTE all items are listed in their correct abbreviated form. None of the veggie burger options come with the base toppings: lettuce, tomato, mayo, pickle, onion.
- A.
Burg- Salmon
- B.
Burg- Turk
- C.
Burg-BacBBQChz
- D.
Trio
- E.
Burg
- F.
Burg-chz
- G.
Burg-Goat
- H.
Burg-DBL chz
Correct Answer(s)
B. Burg- Turk
C. Burg-BacBBQChz
E. Burg
F. Burg-chz
H. Burg-DBL chzExplanation
The correct answer includes the burgers "Burg- Turk," "Burg-BacBBQChz," "Burg," "Burg-chz," and "Burg-DBL chz." These five options all come with the base toppings of lettuce, tomato, mayo, pickle, and onion. None of the veggie burger options have these base toppings.Rate this question:
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- 8.
If a customer wishes to add the spiral cut potato chips to their burger or sandwich what is the appropriate abbreviated form you will use when turning the ticket into the kitchen?Add_____
Correct Answer(s)
Ff, FF, ff, f.f., f. f., F.f., F.F., F. f., F. F.Explanation
Even though we refer to them as spiral cut potato chips to our guests to save time in the kitchen you will refer to them on your ticket as ff. (Please note we do not carry "french fries")
Also, we will not recognize the use of "+" or "-" signs in the kitchen. In order to add something to a meal you will be required to write ADD on the ticket followed by the addition.Rate this question:
- 9.
Cootie Brown's will not recognize the use of "+" (plus) or "-" (minus) signs in the kitchen. In order to add something to a meal you will be required to write ADD on the ticket followed by the addition. To take something off of an item you will write "NO" followed by the subtracted item.Please select "I understand " if you understand what was described to you above.please select "I need further explanation" if you are unclear about the information being described.
- A.
I understand
- B.
I need further explanation
Correct Answer
A. I understandExplanation
Note that selecting the necessity for further explanation will be counted incorrect for testing purposes so we may identify individuals who will need extra assistance with this subject, however it will not count against you and your desire to move toward the next level of training!Rate this question:
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- 10.
True or falseA server may take two different tables' orders back to back before returning to the kitchen to submit the orders for preparation. Meaning they turn MULTIPLE tables' tickets into the kitchen at the same time.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Even though it can be more convenient to take multiple tables' orders before returning to the kitchen it is STRICTLY against our company policy. Unfortunately there are multiple different factors that can come into play in a negative fashion when a server decides to stack tickets. Servers who need to take more than one order or have a large order going into the kitchen must get a "cut off" to turn tickets into the kitchen for them. This will be discussed more in the hands on portion of your training.Rate this question:
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- 11.
Here at Cootie Brown's we pride ourselves in having prompt, friendly service that is correct everytime. In order to do that we guarantee that food will hit your table in _______ minutes. It is the servers responsibility to make sure tickets in the kitchen do not exceed this time limit.
- A.
12-15 minutes
- B.
15-20 minutes
- C.
8-12minutes
- D.
10 minutes
Correct Answer
B. 15-20 minutesExplanation
In order to monitor the amount of time a ticket has been in the kitchen you will be required to include a ticket time on both the front and back of every ticket being turned into the kitchen. Again, it is the servers responsibility to monitor the amount of time a ticket has been in the kitchen and alert the "expo"on duty if a ticket is close to exceeding that time limit.
Please take note a ticket turned in behind an appetizer will not go into its suggested time until the appetizer has hit the table. Further explanation of this will be given during the hands on portion of your training.Rate this question:
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- 12.
True or FalseA server may only run food from the kitchen if it is food going to their tables/section only.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
At Cootie Brown's we do everything as a team! Running food is No exception. Food is ran to the table from the kitchen on a first come first serve basis. The first food sold (oldest ticket) should be ran out of the kitchen by the first available server whether it is their food or not. Any server caught working on a solo mission will be reprimanded. NO EXCEPTIONS TO THE RULE.Rate this question:
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- 13.
Which of our homemade desserts are we most widely known for?
- A.
Key Lime Pie
- B.
Raspberry Fusion
- C.
Peach Pie
- D.
Strawberry Pie
- E.
Carrot Cake
- F.
Chocolate Cake
- G.
Orange Cake
- H.
Triple Coconut Layer Cake
- I.
Turtle Turtle Cake
Correct Answer
A. Key Lime PieExplanation
While all of our desserts are made in house, and absolutely delicious, it is the Key Lime Pie that put us on the map. It is,by far, our signature dessert!Rate this question:
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- 14.
We offer COKE products for our guests.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement implies that the speaker provides COKE products for their guests. Since the statement is presented as a fact, without any indication of doubt or uncertainty, it can be inferred that the answer is true.Rate this question:
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- 15.
Our GOAL is to always find a way to meet the guests' needs.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A guest can customize menu items to their dietary needs. Simple additions or subtractions can be noted on tickets. However, very special requests need to go through management and the EXPO to ensure clear communication and accurate order fulfillment. It will be the managers decision to tell a guest No if a circumstance can't be met by our kitchen.Rate this question:
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- 16.
We do not offer any gluten free items.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
we have many gluten free items. However, it must be mentioned to a guest that we are not a certified gluten free facility and items may come in contact with gluten containing items in the kitchen even when best food safety handling practices are used. Get to know your guest and find out if they have a severe allergy or if gluten free is a dietary preference or choice.Rate this question:
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- 17.
Cootie Brown's does not recognize the ability of a guest to "SUBSTITUTE " an item for one of equal or lesser value at no charge. Because all of our menu items are specialty creations, if a guest wishes to alter something they must pay the cost of the item being added. Even if they take an item off.In order to add something to a meal you will be required to write ADD on the ticket followed by the addition. To take something off of an item you will write "NO" followed by the subtracted item.Please select "I understand " if you understand what was described to you above.please select "I need further explanation" if you are unclear about the information being described.
- A.
I understand
- B.
I need further explanation
Correct Answer
A. I understandExplanation
Note that selecting the necessity for further explanation will be counted incorrect for testing purposes so we may identify individuals who will need extra assistance with this subject, however it will not count against you and your desire to move toward the next level of training!Rate this question:
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- 18.
What characteristics listed below make our pizza crust so unique?
- A.
Hand tossed
- B.
Grilled
- C.
Made in house
- D.
We have three varieties
- E.
Choice of thin or deep dish styles
Correct Answer(s)
B. Grilled
C. Made in house
D. We have three varietiesExplanation
Cootie Browns is one of the only restaurants in town that grills our pizza crust. We make all of our dough in house from our recipes. We only offer one type of style: all our pizzas are thin and we do not make deep dish. But we do have three varieties, White, Whole Wheat and Gluten Free.Rate this question:
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- 19.
If an issue arises with a ticket, you should speak with ______ and ________ to resolve the issue or make a change to an in progress order.
- A.
Manager and Expo
- B.
Dude on the grill line
- C.
Cashier
- D.
Kitchen Manager
Correct Answer
A. Manager and ExpoExplanation
The manager and expo have to both be on the same page with ticket issues and changes. You many only communicate with them about changes to a ticket. Speaking to any other cook may not resolve your issues and the guests' experience may be harmed if you do not follow the chain of communication.Rate this question:
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Mar 21, 2023Quiz Edited by
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Feb 04, 2015Quiz Created by
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