Copy Of Insight Intermediate Writing (Complaint Letter ) Unit 6
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This quiz, titled 'Copy of Insight Intermediate Writing (Complaint letter) unit 6', assesses the ability to construct complaint letters. It focuses on the usage of specific expressions and vocabulary pertinent to lodging complaints effectively, enhancing both language and professional communication skills.
Questions and Answers
- 1.
Use the words below: about (2x), Following, concerning, dissatisfaction, complain, complaint, express, draw, in
- 2.
Dear Sir / Madam,I am writing in ______1_______ with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.I regret to ____2____ you that the information given by your sales assistant, Mr Terence Chan, was completely ____3_____.I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I ____4______this point with Mr Chan, he told me that the hotel was ____5_______ in private gardens and was very close to the beach. I was etremely disappointed, ______6_____, to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.I also asked Mr Chan whether there was a swimming pool, and he _____7________me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.______8_______, we were unable to swim at all during our stay at the hotel, while the constant noise fromthe motorway made sleep at nights difficult. In fact, we were eventually forced to find ______9________accommodation elsewhere at considerable expense.In the ______10________, I think that it would be appropriate for you to ______11______the cost of the hotel accommodation in full.I look forward to _______12______from you at your earliest _______13_______Yours, ______14_______
- 3.
I am writing to __________ about the accommodation provided to my family...
Explanation
The given correct answer for this question is "complain" because the phrase "writing to" suggests that the speaker is expressing their dissatisfaction or grievances about the accommodation provided to their family.Rate this question:
- 4.
I wish to make a complaint _________ one of your members fo staff, Ms Rebecca Lau.
Explanation
The word "about" is the correct answer because it is used to indicate the subject or reason for the complaint. In this sentence, the speaker wants to make a complaint, and the preposition "about" is necessary to convey that the complaint is directed towards one of the staff members, specifically Ms Rebecca Lau.Rate this question:
- 5.
I wish to express my _______________ with the catering arrangements your company provided for out annual dinner.
Explanation
The correct answer is "dissatisfaction". In this sentence, the speaker is expressing their negative feelings towards the catering arrangements provided by the company for their annual dinner. The word "dissatisfaction" accurately describes their feelings of disappointment or unhappiness with the catering services.Rate this question:
- 6.
I am writing to complain ___________ the unacceptable levels of noise coming from your premises at...
Explanation
The word "about" is the correct answer because it is used to express the reason for the complaint regarding the unacceptable levels of noise coming from the premises. It indicates that the writer is expressing their dissatisfaction and addressing the issue directly.Rate this question:
- 7.
I wish to make a ___________ about the way in which my order was handled.
Explanation
The given sentence indicates that the speaker wants to express their dissatisfaction or discontent about the way their order was handled. The word "complaint" perfectly fits the context as it refers to the act of expressing dissatisfaction or grievance.Rate this question:
- 8.
I am writing to _________ my dissatisfaction with the transport arrangements your company arranged for us on..
Explanation
The word "express" is the correct answer because it means to convey or communicate a feeling or opinion, which aligns with the context of the sentence. In this case, the writer is expressing their dissatisfaction with the transport arrangements.Rate this question:
- 9.
I am writing to you ______________ the air conditioning system you installed at our premies in Mong Kok last November.
Explanation
The word "concerning" is the correct answer because it indicates that the writer is writing in relation to or about the air conditioning system that was installed. It shows that the purpose of the letter is to discuss or address any issues, feedback, or inquiries regarding the installation.Rate this question:
- 10.
I am writing ____ connection with our order for toner which is now six weeks overdue.
Explanation
The word "in" is the correct answer because it fits grammatically in the sentence and conveys the intended meaning. It is used to indicate the nature or purpose of the connection being mentioned in relation to the order for toner, which is six weeks overdue.Rate this question:
- 11.
_____________ our telephone coversation this morning, I am writing to complain about...
Explanation
The word "Following" is the correct answer because it is used to indicate that the complaint is being made as a result of the telephone conversation that took place earlier in the day. It is commonly used to introduce or refer to something that comes after or is a consequence of something else. In this case, it shows that the complaint is a direct result of the telephone conversation.Rate this question:
- 12.
I am writing to _________ your attention to the incovenience caused by vehicles entering and leaving your premises late at night.
Explanation
The word "draw" means to attract or direct someone's attention towards something. In this context, the writer is using the word to suggest that they want to bring attention to the inconvenience caused by vehicles entering and leaving the premises late at night. They are asking the recipient to pay attention to this issue and address it.Rate this question:
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Current Version
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Mar 08, 2024Quiz Edited by
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Feb 22, 2018Quiz Created by
Olga_lakhtik
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