Script 192 DNC: Rules And Customer Conversation! Trivia Questions Quiz
Welcome to this trivia questions quiz on SCRIPT 192 DNC rules and customer conversation! This is a quiz to test your knowledge of the new DNC rules. You will be presented with customer response and you will then need to determine which DNC type should be used for this response. Give it a try and get to see how well you will do. All the best!
- 1.
Stop calling our house please (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
This is a Gatekeeper because we have not identified we are speaking to the customer. "My house" does not verify we are speaking to the customer.Rate this question:
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- 2.
Could you do me a favor? I don't want Purchase Shield so please just quit calling me.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
C. 4 Auto Dispo Don't Call about Product 71841Explanation
The customer references the product by name and requests a DNC. This would be a Product DNCRate this question:
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- 3.
I want you to stop calling please, take me off your list.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
A. 2 Auto Dispo Put me on DNC 71881Explanation
We will consider the "me" as verification we are speaking to the customer and the "take me off your list" would be a 71881.Rate this question:
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- 4.
If you don't work for Wells Fargo then don't call me again please.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
This would be an exception of the Don't Call Again WF because the customer is referencing that we are NOT WF. Therefore, it would just be a GENERIC DNC.Rate this question:
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- 5.
We have gotten calls every day for weeks... we would appreciate it just stopping...(Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We consider the "we" as not being the customer.Rate this question:
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- 6.
Will you please stop calling here? (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not verify we are speaking to the customer.Rate this question:
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- 7.
You are not Wells Fargo and you said you are so you are misrepresenting yourself; I just talked to someone and had her take me off the list and I am asking you to take me off the list too
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
A. 2 Auto Dispo Put me on DNC 71881Explanation
This would be an exception of the Don't Call Again WF because the customer is referencing that we are NOT WF and they give key word for PUT ME ON DNC 71881.Rate this question:
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- 8.
This is the 5th time you called me about this service I don't want to be solicited over the phone. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
C. 4 Auto Dispo Don't Call about Product 71841Explanation
We consider the "I" has verification we are speaking to the customer and the mention of "service" and "don't want to be solicited" make it a PRODUCT DNC.Rate this question:
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- 9.
You've called before and I've declined so don't call again.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
The customer does not reference the PRODUCT DNC specific key words so it would be a GENERIC DNC.Rate this question:
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- 10.
I don't want any kind of protection. Please don't call.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
C. 4 Auto Dispo Don't Call about Product 71841Explanation
The customer referenced "protection". This would be a key word for the PRODUCT DNC.Rate this question:
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- 11.
I have an account with you all but I am not interested in any services so I would appreciate it if you quit calling me.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
C. 4 Auto Dispo Don't Call about Product 71841Explanation
"Services" is key word for PRODUCT DNCRate this question:
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- 12.
I don't want anything that you are offering. Stop calling me.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
C. 4 Auto Dispo Don't Call about Product 71841Explanation
"Offering" is key word for PRODUCT DNCRate this question:
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- 13.
He is at basic training - can you take his name off your list?
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We are not speaking to the customer.Rate this question:
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- 14.
You have called several times here and I am not interested so please quit calling.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
No reference to any key words so this would be a GENERIC.Rate this question:
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- 15.
Can you guys stop calling me? This is the 4th time I 've said no and I am going to say no. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
No reference to any key words so this would be a GENERIC.Rate this question:
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- 16.
He is out of the country please don't call us.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We are not speaking to the customer.Rate this question:
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- 17.
I am not interested. I wish you would not call me.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
No reference to any key words so this would be a GENERIC.Rate this question:
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- 18.
He doesn't want anymore calls. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We are not speaking to the customer.Rate this question:
-
- 19.
This is Wells Fargo - Please stop calling me. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
B. 3 Auto Dispo Don't Call Again WF 71882Explanation
The customer gave key words "Wells Fargo" stop calling. This would be a DON"T CALL AGAIN WF.Rate this question:
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- 20.
Please take me off your list. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
A. 2 Auto Dispo Put me on DNC 71881Explanation
We consider the "me" as verification we are speaking to customer and the "TAKE ME OFF YOUR LIST" is key word for 71881.Rate this question:
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- 21.
I am not interested in it and please do not call me again.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
The customer does not reference any of the key words for the PRODUCT DNC. "IT" does not count.Rate this question:
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- 22.
This is the 3rd time you are calling we are not interested. (Information not verified.)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We consider "we" as we are not talking to the customer.Rate this question:
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- 23.
You called several time and I told you I wasn't interested please don't call back again. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
We consider the "I" as verification we are speaking to the customer. No reference to any key words so this would be a GENERIC.Rate this question:
-
- 24.
No, do not call this number again please. Do not call us anymore. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We consider "us" as we are not talking to the customer.Rate this question:
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- 25.
You called before and we asked you not to call again please. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not confirm that we are speaking to the customer.Rate this question:
-
- 26.
I am on the do not call list please don't call again. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
F. 8 Auto Dispo DNC Generic 71843Explanation
We consider the "I" as verifcation we are speaking to the customer. No reference to any key words so this would be a GENERIC.Rate this question:
-
- 27.
I don't want anything and I wish you people would stop calling and try to sell me something.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
C. 4 Auto Dispo Don't Call about Product 71841Explanation
The customer references to stop calling about "selling" me something. This would be a PRODUCT DNC.Rate this question:
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- 28.
Is this the man from WAC? If you are going to call here 1 more time we are not going to bank with WAC anymore. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not confirm that we are speaking with the customer.Rate this question:
-
- 29.
If this is insurance I am not interested so please don't call again.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
C. 4 Auto Dispo Don't Call about Product 71841Explanation
Customer references the "INSURANCE". This is a key word for PRODUCT DNC.Rate this question:
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- 30.
Take me off your list please (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
A. 2 Auto Dispo Put me on DNC 71881Explanation
We consider the "me" as verification we are speaking to the customer and "TAKE ME OFF YOUR LIST" would be a 71881.Rate this question:
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- 31.
Could you please stop calling - take my name off the list. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
A. 2 Auto Dispo Put me on DNC 71881Explanation
"Take me off list" is key word for PUT ME ON DNC 71881Rate this question:
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- 32.
You know what he's not home and we don't want anymore of these phone calls. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We are not speaking to customer.Rate this question:
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- 33.
We are on the list where we don't take solicitation calls. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We are not speaking to customer.Rate this question:
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- 34.
If there's really not a message why don't you stop calling. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not confirm that we are speaking to the customer.Rate this question:
-
- 35.
Could you please not call this phone number again? (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not verify that we are speaking to the customer.Rate this question:
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- 36.
Thank you, but can you erase his name from the list? (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We are not speaking to the customer.Rate this question:
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- 37.
When are you guys gonna stop it?
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
E. 7 Auto Dispo DNC Other 71883Explanation
The customer does not explicity ask us to take them off the list or to stop calling.Rate this question:
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- 38.
OMG - could you take me off the list, there are 10 people who called from Wells Fargo. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
B. 3 Auto Dispo Don't Call Again WF 71882Explanation
We consider "me" as verification we are speaking to the customer. The "TAKE ME OFF LIST" and reference to Wells Fargo is a key word for DON"T CALL AGAIN WF 71882Rate this question:
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- 39.
No more solicitation calls please. (Information not verifed)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not confirm we are speaking with the customer.Rate this question:
-
- 40.
Can you take us off your stupid list? (Information not verifed)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not confirm we are speaking with the customer.Rate this question:
-
- 41.
Will you guys stop calling? (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not confirm we are speaking with the customer.Rate this question:
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- 42.
She is 90 years old. Please don't call here again.
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We are not speaking to the customer.Rate this question:
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- 43.
If this is a telemarketing call I would like you to take us off your list. (Information not verified)
- A.
2 Auto Dispo Put me on DNC 71881
- B.
3 Auto Dispo Don't Call Again WF 71882
- C.
4 Auto Dispo Don't Call about Product 71841
- D.
5 Auto Dispo Angry Customer 71842
- E.
7 Auto Dispo DNC Other 71883
- F.
8 Auto Dispo DNC Generic 71843
- G.
? Auto Dispo DNC Gatekeeper 71844
Correct Answer
G. ? Auto Dispo DNC Gatekeeper 71844Explanation
We can not confirm we are speaking to the customer so the "TAKE ME OFF YOUR LIST" is trumped by the Gatekeeper DNC.Rate this question:
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- 44.
What are the key words for the 2 Auto Dispo PUT ME ON DNC 71881?
- A.
Take me off list
- B.
Put me on your DNC list
- C.
Don't call me anymore
- D.
Please stop calling
- E.
All of the above
- F.
Both A and B
Correct Answer
F. Both A and BExplanation
The key words for the 2 Auto Dispo PUT ME ON DNC 71881 are "Take me off list" and "Put me on your DNC list". These phrases indicate the request to be removed from the calling list and added to the Do Not Call (DNC) list. Therefore, the correct answer is "Both A and B".Rate this question:
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- 45.
What are the key words for 3 Auto Dispo DON"T CALL AGAIN WF 71882?
- A.
Customer mentions name of partner and asks to be removed from list or to stop calling
- B.
Customer mentions name of partner and asks to be removed from list or to stop calling. The only exception is if the customer recognizes that we are not the Partner (WF/WAC)
- C.
Any time the customer mentions the Partner name
Correct Answer
B. Customer mentions name of partner and asks to be removed from list or to stop calling. The only exception is if the customer recognizes that we are not the Partner (WF/WAC)Explanation
The key words for 3 Auto Dispo DON'T CALL AGAIN WF 71882 are when the customer mentions the name of their partner and asks to be removed from the calling list or to stop calling. However, there is an exception if the customer recognizes that we are not the partner (WF/WAC). This means that if the customer specifically mentions the partner's name and requests to be removed, we should comply unless they acknowledge that we are not the partner.Rate this question:
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- 46.
What are key words for 4 Auto Dispo Don't Call about Product 71841?
- A.
If the customer says that they don't want it.
- B.
Customer mentions the product by name, service, offer, solicitation, or selling.
- C.
Customer mentions the product by name, service, offer, solicitation, or selling and requests the calls to stop
Correct Answer
C. Customer mentions the product by name, service, offer, solicitation, or selling and requests the calls to stopExplanation
The correct answer is "Customer mentions the product by name, service, offer, solicitation, or selling and requests the calls to stop." This means that if the customer specifically mentions the product by name or any related terms and also asks for the calls to stop, it is considered a key word for the Auto Dispo Don't Call for Product 71841. This indicates that the customer is not interested in the product and does not want to receive any further calls about it.Rate this question:
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- 47.
What are the key words for 5 Auto Dispo Angry Customer 71842?
- A.
Any time the customer is angry and asks to be put on DNC
- B.
If the customer yells on the phone and wants the calls to stop
- C.
If the customer swears or threatens to take legal action and asks for the calls to stop, but does not fall under any other DNC type.
- D.
All of the above
Correct Answer
C. If the customer swears or threatens to take legal action and asks for the calls to stop, but does not fall under any other DNC type.Explanation
The key words for 5 Auto Dispo Angry Customer 71842 are "If the customer swears or threatens to take legal action and asks for the calls to stop, but does not fall under any other DNC type." This indicates that if a customer uses offensive language, threatens legal action, and requests to stop receiving calls, but their situation does not fall under any other Do Not Call (DNC) category, this is the appropriate disposition for the angry customer.Rate this question:
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- 48.
What are the key words for 7 Auto Dispo DNC Other 71883?
- A.
Use anytime the customer says something that you believe is a DNC, but the customer does not request a DNC, or calls to stop - but you believe it is a DNC.
- B.
Use if customer mentions that we have called before and they were not interested.
- C.
Both A and B
Correct Answer
A. Use anytime the customer says something that you believe is a DNC, but the customer does not request a DNC, or calls to stop - but you believe it is a DNC.Explanation
The key words for 7 Auto Dispo DNC Other 71883 are "Use anytime the customer says something that you believe is a DNC, but the customer does not request a DNC, or calls to stop - but you believe it is a DNC." This means that these key words indicate when to use the given Auto Dispo code, which is for situations where the customer's statement may imply a Do Not Call (DNC) request, even if they don't explicitly ask for it or request to be removed from the calling list.Rate this question:
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- 49.
What are the key words for 8 Auto Dispo DNC Generic 71843?
- A.
Any time customer says, take me off list or remove my name
- B.
Any time the customer says, stop calling me
- C.
Any time the customer requests a DNC that does not fall into another DNC type with the exception of the DNC OTHER.
Correct Answer
C. Any time the customer requests a DNC that does not fall into another DNC type with the exception of the DNC OTHER.Explanation
The key words for 8 Auto Dispo DNC Generic 71843 are any time the customer requests a DNC that does not fall into another DNC type with the exception of the DNC OTHER. This means that whenever a customer asks to be removed from a list, stop receiving calls, or requests a DNC that is not covered by any other type except DNC OTHER, the key words should be used. These key words are important for identifying and categorizing customer requests for the DNC list.Rate this question:
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- 50.
What are the key words for ? Auto Dispo DNC Gatekeeper 71844?
- A.
Verifed we are not speaking to customer and they request a DNC
- B.
The speaker does not identify themselves as I, me, or my - but say things like we, us, our.
- C.
Any time there is a DNC request at the beginning of the call
- D.
Both A and B
Correct Answer
D. Both A and BExplanation
The key words for "Auto Dispo DNC Gatekeeper 71844" are A and B. This is because both A and B provide criteria for identifying when the key words are applicable. Option A mentions "Verifed we are not speaking to customer and they request a DNC," which indicates that the key words are relevant when the speaker confirms that they are not speaking to the customer and the customer requests a Do Not Call (DNC) status. Option B states that the key words are applicable when the speaker does not identify themselves as "I, me, or my" but uses words like "we, us, our." Therefore, both A and B provide conditions under which the key words are used.Rate this question:
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Mar 21, 2023Quiz Edited by
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Jul 26, 2011Quiz Created by
Nebezz
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