Dell Presentation Trivia Questions! Quiz
Thank you for your participation in this presentation. We hope the session has provided you with useful information to enable you to better represent Dell and provide the best solution for your customer. Please choose the best answer. Read each question carefully. You must receive a passing score of 90% to qualify as a Dell Champion.
- 1.
Which differentiator below shows we listen to our customers?
- A.
Unique Customer Insight
- B.
Communicating with Managers
- C.
Creating Unique Ads
- D.
Commitment to Calling Customers
Correct Answer
A. Unique Customer InsightExplanation
The correct answer is "Unique Customer Insight". This option suggests that the company values and takes into consideration the feedback and opinions of its customers. By gaining unique insights into their needs, preferences, and experiences, the company can tailor its products, services, and marketing strategies to better meet customer expectations. This demonstrates a commitment to listening and understanding customers, ultimately leading to improved customer satisfaction and loyalty.Rate this question:
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- 2.
What is Dell Stage?
- A.
The user can create presentations for work and then be able to take the documents and wirelessly print them
- B.
It helps the computer start faster and also update changes faster
- C.
It is the new Dell operating system that helps make it easier to access files
- D.
It is an easy-to-use interface loaded on all new Dell systems that makes it even easier to access your favorite content, like music, photos, videos and more
Correct Answer
D. It is an easy-to-use interface loaded on all new Dell systems that makes it even easier to access your favorite content, like music, pHotos, videos and moreExplanation
Dell Stage is an easy-to-use interface that is pre-installed on all new Dell systems. It provides a convenient way to access and manage favorite content such as music, photos, videos, and more. This interface enhances the user experience by making it easier to navigate and enjoy multimedia files on Dell devices.Rate this question:
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- 3.
When and where did Michael Dell found his computer company?
- A.
At the University of Texas, in his dorm room in 1984
- B.
In Austin, Texas in his house in 1986
- C.
In his parents garage in 1983 and he called it PC’s Limited
- D.
At school when he was trying to make some extra money in 1984
Correct Answer
A. At the University of Texas, in his dorm room in 1984Explanation
Michael Dell founded his computer company at the University of Texas in his dorm room in 1984.Rate this question:
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- 4.
A customer comes into buy a new Dell desktop with Intel. It is just for himself. He really wants to store a lot of pictures and has a very large movie collection. He would like to see if he can have a way to make it work with his new wireless network. He also wants to use it with his 5.1 surround sound home theater system. He is on a budget. Which is the best choice for him?
- A.
Inspiron 820
- B.
Inspiron 570
- C.
Inspiron 620
- D.
Alienware Aurora
Correct Answer
C. Inspiron 620Explanation
The best choice for the customer would be the Inspiron 620. It is a Dell desktop with Intel, which meets the customer's requirement. The customer wants to store a lot of pictures and has a large movie collection, so the Inspiron 620's storage capacity would be suitable. The customer also wants to connect it to his wireless network, and the Inspiron 620 likely has wireless capabilities. Additionally, the customer wants to use it with his 5.1 surround sound home theater system, and the Inspiron 620 is likely compatible with such audio systems. Lastly, since the customer is on a budget, the Inspiron 620 would be a cost-effective option.Rate this question:
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- 5.
A customer comes into the store to buy a laptop. She is very style conscious and wants her computer to look cute and be fast. She doesn’t need a laptop to do gaming or intense programs. She is planning to take classes online and will need to do homework. She likes value and performance. Which laptop below would be a great choice?
- A.
XPS 15 because she may be a student and so she would like music
- B.
Inspiron 15 (M5040) because it comes in a nice black color
- C.
Alienware M14x because she can game and change the lighting zone colors
- D.
Inspiron 15R because she can switch lids to match her style and it is a value laptop with higher performance and performs well
Correct Answer
D. Inspiron 15R because she can switch lids to match her style and it is a value laptop with higher performance and performs well -
- 6.
An exciting feature about the XPS 14z is the fact that it has a 14” screen, but it actually is the same size of most 13” laptops.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The XPS 14z has a 14" screen, but it is the same size as most 13" laptops. This means that despite having a larger screen, the XPS 14z maintains a compact and portable size similar to smaller laptops.Rate this question:
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- 7.
If a customer wants to upgrade the Inspiron 15 (N5040) to 8GB of memory, can they?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
No, a customer cannot upgrade the Inspiron 15 (N5040) to 8GB of memory. This could be due to various reasons such as hardware limitations, compatibility issues, or the laptop's design not allowing for memory upgrades.Rate this question:
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- 8.
Out of all the components below, which one can NOT be upgraded after the purchase?
- A.
Processor
- B.
Memory
- C.
Hard Drive
Correct Answer
A. ProcessorExplanation
The processor is the component responsible for executing instructions and performing calculations in a computer. It is not easily replaceable or upgradable after the purchase because it is integrated into the motherboard. Upgrading the processor would require replacing the entire motherboard, which is a more complex and costly process compared to upgrading other components such as memory or hard drive.Rate this question:
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- 9.
Intel’s Wireless Display (WiDi) allows you to share content on your laptop wirelessly to a TV, Monitor, or even a projector. WiDi can stream Blu-ray content and 5.1 surround sound. What are key requirements to be able to use this great technology?
- A.
An Intel Core i5 processor or above and a TV, Monitor, or Projector with a HDMI port
- B.
An adapter sold separately by companies like Belkin and Netgear
- C.
Both A and B
- D.
None of the above
Correct Answer
C. Both A and BExplanation
To be able to use Intel's Wireless Display (WiDi) technology, the key requirements are an Intel Core i5 processor or above and a TV, Monitor, or Projector with an HDMI port. Additionally, an adapter sold separately by companies like Belkin and Netgear is also required. Therefore, the correct answer is both A and B.Rate this question:
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- 10.
What are two major features of the XPS 15 laptop that make it such a great laptop for movie lovers and music fans?
- A.
Extra USB ports for speakers and the 14” HD widescreen display
- B.
JBL 2.1 audio with WavesMaxx Audio 3.0 sound technology and a Blu-ray player
- C.
A 15.6” HD widescreen display and 1TB hard drive
- D.
The stylish speaker grill and HDMI port
Correct Answer
B. JBL 2.1 audio with WavesMaxx Audio 3.0 sound technology and a Blu-ray playerExplanation
The JBL 2.1 audio with WavesMaxx Audio 3.0 sound technology and a Blu-ray player are two major features that make the XPS 15 laptop great for movie lovers and music fans. The JBL audio system provides high-quality sound, enhancing the movie-watching and music-listening experience. The WavesMaxx Audio 3.0 sound technology further enhances the audio output, ensuring clear and immersive sound. Additionally, the inclusion of a Blu-ray player allows users to watch movies in high-definition, further enhancing the overall entertainment experience.Rate this question:
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- 11.
What is the main function of a computer’s Memory (RAM)?
- A.
It tells all the other components what to do
- B.
It helps stream the video images onto a display
- C.
It helps store files permanently
- D.
It helps multi-task many applications at one time
Correct Answer
D. It helps multi-task many applications at one timeExplanation
The main function of a computer's Memory (RAM) is to help multi-task many applications at one time. RAM is a type of volatile memory that allows the computer to quickly access and store data that is currently being used by various applications. It provides temporary storage for data and instructions that the CPU needs to process in real-time. By having sufficient RAM, the computer can efficiently handle multiple tasks simultaneously, improving overall performance and responsiveness.Rate this question:
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- 12.
What are the two max levels of Memory (RAM) you can have in the Alienware Aurora?
- A.
Up to 8GB@2133MHz and 16GB@1600MHz speeds
- B.
Up to 8GB@2133MHz and 32GB@1600MHz speeds
- C.
Up to 16GB@2133MHz and 16GB@1600MHz speeds
- D.
Up to 4GB@2133MHz and 8GB@1600MHz speeds
Correct Answer
A. Up to 8GB@2133MHz and 16GB@1600MHz speedsExplanation
The Alienware Aurora can have a maximum of 8GB of memory running at 2133MHz and a maximum of 16GB of memory running at 1600MHz speeds.Rate this question:
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- 13.
One way that we receive “Unique Customer Insights” is through IdeaStorm.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
IdeaStorm is a platform where customers can share their ideas and suggestions with the company. By listening to these ideas, the company can gain unique customer insights and understand their needs and preferences better. Therefore, it is true that one way we receive "Unique Customer Insights" is through IdeaStorm.Rate this question:
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- 14.
Dell does offer to recycle Dell computers and peripherals at any time for $10.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Dell does not offer to recycle Dell computers and peripherals at any time for $10.Rate this question:
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- 15.
A customer comes into the store and after asking about their wants and needs you find out that they want a laptop to do basic things like email and online banking. They are on a strict low budget. They also said they only want an AMD processor. What would be the best laptop for them below?
- A.
XPS 14z
- B.
Inspiron 15 (N5040)
- C.
Inspiron 15 (M5040)
- D.
Inspiron 17R
Correct Answer
C. Inspiron 15 (M5040)Explanation
The best laptop for the customer would be the Inspiron 15 (M5040) because it meets their requirements of being able to perform basic tasks like email and online banking. Additionally, it is likely to be more affordable since the customer is on a strict low budget. The fact that they specifically mentioned wanting an AMD processor also aligns with this laptop, as it is likely to have an AMD processor.Rate this question:
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- 16.
The XPS 14z would be a great laptop for what type of customer?
- A.
A customer that wants a laptop that is sleek and light but still has an optical drive, and is powerful enough to handle graphics and advanced accounting software
- B.
A customer who is on a budget and just wants to do basic things like using YouTube and balancing the family budget
- C.
A Dad buying his 8 year old son his first computer
- D.
A customer who wants a large screen to watch movies and also have a separate subwoofer built into the body of the laptop so that the movies sound great
Correct Answer
A. A customer that wants a laptop that is sleek and light but still has an optical drive, and is powerful enough to handle grapHics and advanced accounting softwareExplanation
The XPS 14z would be a great laptop for a customer who wants a sleek and light laptop with an optical drive. Additionally, it is powerful enough to handle graphics and advanced accounting software. This indicates that the laptop is suitable for professionals or individuals who require a portable device for both work and entertainment purposes.Rate this question:
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- 17.
What is the name of the free internet radio that is one of the features inside the Music Stage tile?
- A.
Best Buy RadioNow
- B.
Radio Naptser
- C.
Flickr
- D.
RadioTime
Correct Answer
D. RadioTimeExplanation
RadioTime is the correct answer because it is a free internet radio service that is one of the features inside the Music Stage tile. It offers a wide variety of radio stations and allows users to listen to their favorite music and shows online.Rate this question:
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- 18.
What are the three “dashboard buttons” that are found on the Inspiron R series laptops?
- A.
Quick Edit, Quick Shut Down, and Call Support
- B.
Display on/off toggle, Dell Support Center 3.0, and Windows Mobility Center
- C.
Touchpad Status Update, Windows Update Center, and Display Adjustment
- D.
Ink Management, Display on/off, and Dell Stage
Correct Answer
B. Display on/off toggle, Dell Support Center 3.0, and Windows Mobility CenterExplanation
The three "dashboard buttons" found on the Inspiron R series laptops are the Display on/off toggle, Dell Support Center 3.0, and Windows Mobility Center. These buttons provide convenient access to important features and settings such as controlling the display, accessing Dell's support center, and managing Windows mobility settings.Rate this question:
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- 19.
All Inspiron, XPS, and Alienware laptops you sell this spring have VGA ports.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because not all Inspiron, XPS, and Alienware laptops sold this spring have VGA ports.Rate this question:
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- 20.
What is the name of the keyboard design on the Dell laptops you are selling this spring?
- A.
Spaced Keyboard
- B.
Comfort Keyboard
- C.
Chiclet Keyboard
- D.
Standard Keyboard
Correct Answer
C. Chiclet KeyboardExplanation
The correct answer is Chiclet Keyboard. The Chiclet Keyboard is a type of keyboard design commonly found on Dell laptops. It is characterized by its flat and rectangular keys that are spaced out and have a slight curve at the bottom. This design provides a comfortable typing experience and is known for its responsiveness and durability.Rate this question:
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- 21.
Do both the XPS 15 and the XPS14z come with backlit keyboards?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Both the XPS 15 and the XPS14z come with backlit keyboards.Rate this question:
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- 22.
Do the Inspiron R series laptops with the “Switch” lids have the new USB 3.0 ports?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
The Inspiron R series laptops with the "Switch" lids have the new USB 3.0 ports.Rate this question:
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- 23.
How much memory and hard drive storage space can the XPS 8300 desktop hold?
- A.
Up to 24GB of Memory(RAM) and 1.5TB of Hard Drive storage
- B.
Up to 16GB of Memory(RAM) and 4TB of Hard Drive storage
- C.
Up to 16GB of Memory(RAM) and 1.5GB of Hard Drive storage
- D.
Up to 8GB of Memory(RAM) and 2TB of Hard Drive storage
Correct Answer
B. Up to 16GB of Memory(RAM) and 4TB of Hard Drive storageExplanation
The XPS 8300 desktop can hold up to 16GB of Memory(RAM) and 4TB of Hard Drive storage. This means that the computer can support a maximum of 16GB of RAM for faster processing and multitasking capabilities. Additionally, it can accommodate up to 4TB of storage space on the hard drive, allowing users to store a large amount of data, files, and applications.Rate this question:
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- 24.
The XPS 8300 is a powerful desktop with high level graphics and lots of space for upgrades down the road. Which type of customer would be a good match for the XPS 8300 solution?
- A.
A customer that would like to play advanced games and use it to work on AutoCAD projects. They want to stay in a middle-range budget. They want to have an integrated wireless card too
- B.
A customer that only cares about playing games and nothing else. They will use it for the internet and general videos and music. However, the big thing for them is a fast processor and the fastest speed of Memory (RAM) available
- C.
A customer that wants to play Spider Solitaire and send pictures to their grandkids
- D.
A customer that wants a laptop that will be light and portable and be able to connect to their big screen. It must hold a lot of memory and be affordable
Correct Answer
A. A customer that would like to play advanced games and use it to work on AutoCAD projects. They want to stay in a middle-range budget. They want to have an integrated wireless card tooExplanation
The XPS 8300 is a powerful desktop with high level graphics, making it a good match for a customer who wants to play advanced games. Additionally, the customer's need to work on AutoCAD projects aligns with the desktop's capabilities. The mention of wanting to stay in a middle-range budget suggests that the XPS 8300 is reasonably priced for the customer's needs. The customer's desire for an integrated wireless card is also met by the XPS 8300.Rate this question:
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- 25.
As you speak with a customer in your store and you find out the two biggest things that are important for the customer to be able to do are advanced gaming and gaming when they travel. They also mentioned that they are not concerned with budget. Which laptop below would you recommend?
- A.
Inspiron 17R
- B.
Inspiron M11R
- C.
XPS 15
- D.
Alienware M14x
Correct Answer
D. Alienware M14xExplanation
Based on the customer's preferences for advanced gaming and gaming while traveling, the Alienware M14x would be the recommended laptop. Alienware laptops are specifically designed for gaming and offer high-performance graphics and processing capabilities. The M14x is a portable option that would meet the customer's needs for gaming on the go.Rate this question:
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Mar 21, 2023Quiz Edited by
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Feb 28, 2012Quiz Created by
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