1.
SSgt Granger tells his students, “Whenever you deliver your message, you must ensure your communication is effective. You do this by determining the purpose of communication, preparing the communication, and lastly, deliver the message.
SSgt Granger’s comments BEST explain the _____________.
Correct Answer
B. pHases of effective communication
Explanation
SSgt Granger's comments best explain the phases of effective communication. He mentions determining the purpose of communication, preparing the communication, and delivering the message. These three steps represent the different phases involved in the process of effective communication. By emphasizing the importance of each phase, SSgt Granger is highlighting the key components of effective communication.
2.
SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander’s Physical Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, “Brief the new policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or TDY are briefed as soon as they return.
SMSgt Lannen’s action’s BEST illustrate ___________.
Correct Answer
B. Downward Communication
Explanation
SMSgt Lannen, as the squadron superintendent, is forwarding the commander's Physical Training Policy Memorandum to all flight chiefs in the shop. By instructing the flight chiefs to brief the new policy to their subordinates, as well as personnel on leave or TDY, SMSgt Lannen is engaging in downward communication. Downward communication refers to the flow of information from higher-level individuals or positions to lower-level individuals or positions within an organization.
3.
MSgt Ottmo noticed that some of his crew members were relying on their memorization of procedures instead of following technical orders. Despite engine runs and planes launching, he holds a meeting on the flight line to address the problem. After the meeting several people expressed frustration because they barely heard anything MSgt Ottmo said.”
MSgt Ottmo’s ____________ will MOST likely _________ mission effectiveness.
Correct Answer
B. Misunderstanding of organizational barriers; hinder
Explanation
MSgt Ottmo's misunderstanding of organizational barriers will most likely hinder mission effectiveness. This is because by holding a meeting on the flight line, where there is a lot of noise and distractions, several people expressed frustration because they barely heard anything he said. This indicates that the communication barrier of noise and distractions hindered the effectiveness of the meeting and the message that MSgt Ottmo was trying to convey.
4.
After another local village is mistakenly attacked, a reporter approaches SSgt Tubble with questions regarding the faulty targeting systems used on today’s rocket systems. Tubble responds, “Although I may not work directly with munitions, I am confident in our weapons system technologies; further, I support all efforts that provide our enemies a miserable death.” Within days the paper releases comments; Twitter, Facebook, and similar sites explode with hate mail toward the USAF and temporarily interrupt the mission.
SSgt Tubble’s comments BEST illustrate ineffective ______ and its impact on mission effectiveness.
Correct Answer
A. media engagement
Explanation
SSgt Tubble's comments demonstrate ineffective media engagement because his response to the reporter's questions only fueled the anger and negative reactions from the public. Instead of addressing the concerns or providing a more diplomatic response, Tubble's statement further escalated the situation, leading to hate mail and temporary disruption of the mission. This highlights the importance of effective media engagement, where individuals representing an organization should be trained to handle media inquiries in a way that minimizes negative impact and promotes a positive image.
5.
While on her favorite blog site, SrA Allen, a former model, uploads a picture taken during a recent interview. In the photograph, she is wearing a tight “I Love NY” t-shirt with her ABU pants. Within days, she receives hundreds of positive responses to her post.
SrA Allen’ actions _____ and will MOST likely have a ________ impact on public perception.
Correct Answer
B. Violate social media guidelines; negative
Explanation
SrA Allen's actions of uploading a picture of herself in a tight "I Love NY" t-shirt with her ABU pants on her favorite blog site violates social media guidelines. This can have a negative impact on public perception because it goes against the expected behavior and image that is typically associated with military personnel.
6.
A1C Ivey asks SSgt Johnson, “What is the best way to write a talking paper. SSgt Johnson replies “Make sure you use bullet statements that are concise with one concept that serves a purpose. This will help keep you on track while you’re writing.”
SSgt Johnson’s comments BEST explain the ____________.
Correct Answer
A. Single idea bullet statement
Explanation
SSgt Johnson's comments best explain the "single idea bullet statement" because he mentions that the bullet statements should be concise with one concept that serves a purpose. This suggests that each bullet statement should focus on conveying a single idea, helping the writer stay on track while writing.
7.
Before submitting an Enlisted Performance Report for review, MSgt Wilson makes sure the information he uses is correct and truthful. He is careful not to exaggerate the truth or embellish the facts because he believes that falsifying the truth hurts his subordinates, and damages his credibility as a supervisor.
MSgt Wilson’s actions BEST illustrate ______________ and its impact on his effectiveness.
Correct Answer
B. Accuracy
Explanation
MSgt Wilson's actions best illustrate accuracy and its impact on his effectiveness. By ensuring that the information he uses is correct and truthful, he is demonstrating a commitment to accuracy. This not only helps him make informed decisions but also establishes trust and credibility with his subordinates. Falsifying the truth would not only harm his subordinates but also damage his reputation as a supervisor. Therefore, accuracy plays a crucial role in MSgt Wilson's effectiveness as a leader.
8.
SSgt Maramba decided to reward one of his subordinates so he requested a Décor 6. He reviewed past performance reports for information to complete the decoration citation. Once the Décor 6 and the citation were completed, he forwarded them to CSS for review. After making several corrections to the document, the CSS forwarded it to the commander who promptly approved the decoration.
SSgt Maramba’s _____________ will MOST likely ______________ his subordinate’s effectiveness.
Correct Answer
A. Effective use of types of narrative writing; enhance
Explanation
SSgt Maramba's effective use of types of narrative writing will most likely enhance his subordinate's effectiveness. By reviewing past performance reports and completing a detailed decoration citation, SSgt Maramba is able to provide specific examples and details of his subordinate's accomplishments and contributions. This type of narrative writing helps to highlight the subordinate's strengths and successes, which can boost their morale and motivation. Additionally, it provides a clear and comprehensive account of their achievements, which can be valuable for future promotions and recognition. Overall, the effective use of types of narrative writing enhances the understanding and appreciation of the subordinate's effectiveness.
9.
After noticing an unusual change in SrA Dent’s behavior, SSgt Wilson decides to meet with him to discuss his observations. Hoping to keep the session centered on Dent and to eliminate distractions, he reserves a small conference room for two hours with permission to use it longer if needed. He then jots down a few questions to help him open the session and establish rapport with Dent.
The scenario BEST illustrates an NCO accomplishing ________________.
Correct Answer
A. Pre-session activities only
Explanation
The scenario best illustrates an NCO accomplishing pre-session activities only. This is evident from the fact that SSgt Wilson reserves a small conference room for two hours and prepares questions to open the session and establish rapport with SrA Dent. This indicates that SSgt Wilson is only focused on the preparations before the session and has not yet started the actual session with Dent.
10.
SSgt Bolden plans to hold a meeting with his work section about the low morale that has been bringing down the mission lately. Up until last month, everyone enjoyed coming to work and doing his or her best on the job. Bolden thinks about it and realizes the change in everyone’s demeanor must be from the new commander. Bolden realizes he must do something soon before the morale takes a deeper plummet, so he decides to hold the meeting to let his people know he is always concerned about them and their welfare.
SSgt Bolden’s _____________ will MOST likely ______________ his effectiveness.
Correct Answer
C. Appropriate use of diagnosing; increase
Explanation
SSgt Bolden's appropriate use of diagnosing will likely increase his effectiveness. By recognizing that the change in morale is likely due to the new commander, Bolden is demonstrating his ability to identify the root cause of the problem. This shows his understanding of the situation and allows him to address it directly during the meeting. By addressing the issue and letting his people know he is concerned about their welfare, Bolden is taking proactive steps to improve morale and increase his effectiveness as a leader.